Rated 3 out of 5 by RoadKing55 Platinum = Gee a what?
No recognition for status, in fact we were moved right below the construction with a lot of noise. Front desk person didn't even know what a Platinum was. Beach was great. Busy resort with lots of activities. Great dining nearby.
August 8, 2013
Rated 3 out of 5 by Abbabug August 2013 stay
Front desk needs to be staffed better at peak times. Long lines every time. When phoning the front desk, it just keeps ringing with no answer.
Pools were great but water felt cold at times. Would be nice if there are more hot tubs around. The adult pool felt warmer but children were not allowed.
The room itself was fine but we did not like the fact that the lanai was over a roof for safety reasons.
August 6, 2013
Rated 2 out of 5 by sgore Mixed experience
Pool area was great -- restaurants were good -- hotel rooms were tired and not of Westin standard -- construction noise was horrible during the day.
August 6, 2013
Rated 5 out of 5 by Kelly21 Friendly Staff/Excellent Concierge Services
This was our first time visiting Maui and staying at the Westin. We absolutely loved our stay and plan to return for another visit! We found the staff to be friendly. Most notable was the concierge services. Our first contact was with Patti by phone. She was energetic and bubbly and made us really look forward to our trip before we even left our home. Once there, we met Matthew. He was outstanding! He gave us great info on local restaurants and arranged our reservations for us. He also guided us on choosing a zipline outing, which was the highlight of our trip! He was so enthusiastic about his job, it was contagious. We will definitely stay here again!
July 31, 2013
Rated 5 out of 5 by AB702 Overall Stay
Great experience all around
July 31, 2013
Rated 4 out of 5 by Pammy4 This hotel had amazing views of the ocean and sunsets
We enjoyed our stay at the Westin Maui. The service was excellent except for when when we first got to the hotel. We waited awhile for someone to take our car and there was no one to take our luggage (so we took it up ourselves) not a good first impression. Room was ready when we arrived though so no waiting for that. Concierge was very helpful and informative. Many pools but only one hot jacuzzi. One in grotto but was disappointed to find it wasn't heated.
July 30, 2013
Rated 2 out of 5 by riccardo1 bad experience
My family and I have been coming at this resort for about 20 years we are Gold SPG memebers and never been neglected like this time. Our accommodations in the ocean tower were below our expectations and even after spending three days asking to be moved to the beach tower, we were told that only one room was available two days before our departure. I am not going to split my family in two towers!
July 29, 2013
Rated 3 out of 5 by Katie02 Not what was expected
We were very disappointed in the Westin. Maui was our 4th island and last stop. We had stayed at beautiful resorts on the other islands but splurged to stay at the Westin on Maui. It was the most expensive of the 4 hotels and not worth it. The clerk at the front desk upon check in was rude to us, the hotel manager was supposed to call the first night and never did, the room was old and tired. The pool area was nice although very crowded. Overall it was disappointed.
July 29, 2013
Rated 3 out of 5 by Jason8951 This hotel was good
This hotel was good in some part
July 28, 2013
Rated 2 out of 5 by markos9000 The property and proximity of the hotels on the beach is magnificent , and the water and soft sand , and the legnth of the beach is perfect, except...
...the walk-way is only big enough for 2 people to walk through
-the property is very pleasant
-unfortunately the rooms were not ANYTHING like the website photos , dusty , and dirty , rust in the bathtub on the drain , balcony and patio in terrible shape , if I saw these photos online I wouldn't have stayed there, even the room layout , wall colors and furniture were different ...
-hotel was full so the rep at the desk was to hold a suite for me the next 2 days, he was supposed to call me when the room got free so I could take a look, we got back in around 330pm and I called the desk, they said on suites available for me, I told her the guy was supposed to hold for me and call me , I had to describe the guy and he called me back just before he went home.
When I checked out they tacked on extra room taxes for the suite upgrade which was unexpected to me, I was getting $50 credit per night with my package but if they charge me extra taxes as regular room I think I should have gotten extra $100 credit for the 2 nights upgrade also...
the suite was very nice , but very dusty furniture couches , had a bose stereo but not even hooked up to tv , so wasted couldn't use .
we was in the room for a little and I was half naked when a housekeeper knocked on the door a couple times , then used her room key to enter and saw us , she was mumbling , to me sounded like she was saying she just checking the room to make sure its clean , she just walked pass me and my wife into the bedroom and then into the master bathroom then went out the bedroom door , I thought she left , I walked out the bedroom and she came from the other bedroom / livingroom and I almost had a heart attack , turns out she was looking for her walki talki .
I called before I came to the island to ask about the coffee , spoke to the rep , she said had 100% , turns out was only 10%.
1st breakfast at the ono's buffet , the hostess was kinda rude , never smiled , even after she walked us to our table , even our waiter not smiling ... little damper on the mood , but the rest of the days and staff were really great , the next morning host and waitress were complete opposite happy and polite ...
the free shuttles were so great except the stops would be good if had signs , I had to ask people and call the hotel to check ( foodland , hilo hatties )
But what was great is how the hotel is set up, beautiful ono buffet sceneary , parrots, pool, walkways , and the beach , concierge help .
we live Oahu and work in hotel also , your property and set up I wish we had here, even the beach .... nice walk from hotel to hotel ... nice shopping next door ... yogurt icecream ....
July 27, 2013
Rated 1 out of 5 by johnnie99 Hotel underconstruction
reservations did not mention that during our stay that they would be remodeling two whole floors of the hotel.
July 25, 2013
Rated 5 out of 5 by travelingkristyn Excellent Stay!
Resort was great - amenties plentiful. Sadly, the pool was closed nearly most of the day when we arrived due to cleaning; not a problem though, the beach was right there.
July 23, 2013
Rated 3 out of 5 by Sam50 Not up to Westin standards
Air conditioning was inadequate, room was hot. Once the sun hit our windows, we had to keep the blinds completely closed, thus negating the view we paid extra to have. There was construction going on in our tower, and pneumatic tools running all day. To noisy to enjoy the room. At the time I booked my room, had I known I would have booked the other tower. I attempted to upgrade, at my expense, to get out of the the noise, but of course there was nothing available. This hotel does not meet my expectaions of a Westin Hotel. The amenities are very nice, but the rooms are small, and for a family of four, very uncomfortable, we couldnt hardly move in our room.
July 23, 2013
Rated 2 out of 5 by Dougiemm Had an on the fence experience.
I love the lobby space and interaction in the downstairs area. It is very bright and energized. If the staff improved I wouldn't hesitate to recommend the hotel.
I expect to rest peacefully at such a quality resort but our AC fan rattled all night the first night and I got very little sleep, The staff response was to apologize and offer to fix it. On the second night the fan rattle kicked in at about 1 am and I slept intermittently. The staff response was to apologize. This tells me they don't understand customer relations well at all. I want my sleep back! I also find that some of your staff and generally service people throughout the island are very condescending to guests. I don't know how you solve this as it is just an attitude that seems to exist despite the fact that these same people depend on tourism and I am a pretty forgiving guy.
There was garbage outside our room on the lawn and it stayed there for two days until my wife picked it up. Where are the groundskeepers?
There was garbage behind the tables and below our bed and the furniture was worn and had threads hanging. The bottom of the bath door was frayed and splintered and looked awful.
Thankfully Jeff, the very kind and well informed and well trained front desk manager had moved us to a better room that didn't overlook a roof on one side, Alas, wet couldn't access it until our third night. And unfortunately he was on days off when I complained about the AC.
The pool is great except there are tiles missing on the bottom and along several edges and you have to watch you don't scrape or cut yourself on them. This should't happen with that many people using the facilities.
After all this complaining, I would still go back because I love the downstairs atmosphere, the restaurants and mall beside the hotel, the beach, the great snorkeling (except the camera I bought leaked and ruined my shots of the sharks and turtles), most of the staff, (not the overzealous ones who try to sell you on Starwood tours when you want island tour information), the great beach and of course the weather. See you again. dm
July 23, 2013
Rated 5 out of 5 by AFineMom Outstanding Staff
This was our second stay at the Westin Maui. It is beautiful! The grounds are stunning, the rooms are comfortable and the staff is so friendly. The cabana staff, poolside servers, valet and bell desk, the front desk staff. . . everyone is cordial, pleasant and truly help make your stay most enjoyable. It's the only place in Maui we will ever stay!
July 21, 2013
Rated 3 out of 5 by BlakeB Disappointed
We had to put up with the sound of power tools drilling into walls and hammering from 8:00am through 5pm. The construction was obnoxious, I doubt I will give your hotel a bother opportunity. There was no relief from the loud noise, we came along way for a restful trip and had to cut our stay short do to your construction zone located a floor or two above our room. There was no warning or discount provided to us for this huge inconvenience. Thanks
July 21, 2013
Rated 2 out of 5 by 20for3 Poor hotel
This hotel was not close to what I expect from Westin.
July 21, 2013
Rated 2 out of 5 by BMW719 Tired Gem
This place is in an ideal location-but the facilities are tired and the front desk staff are "resting on their laurels." They do not have to treat you like you are wanted and special because they are so use to people picking this place due to the location that they do not have to work hard for repeat business.
The good news is that they are remodeling. However, that just means that soon they will raise their prices, and still not worry about customer service
July 20, 2013
Rated 3 out of 5 by Dukeshooter Old
Old and rundown staff very indifferent. If not for Kia trip would have been a bust!
July 17, 2013
Rated 2 out of 5 by Mike31 Could have been much better for a Honeymoon
Although the property itself was stunning and we loved the pool area and beach, the rooms left much to be desired. We were in the Ocean tower in room 217 and we had constant issues. Issues included water not draining properly in the shower so it felt like you were taking a bath and a shower at the same time, the bathroom mirror coming off the hinge and hanging from the wires, the safe not working due to the battery running out, and constant noise from construction being done in the early morning and all throughout the day. For our honeymoon I was expecting the room to be much nicer.
July 17, 2013
Rated 4 out of 5 by eyc7889 Maui Birthday
Took the family to Maui for birthday. Brother in law is Platinum member and got us some good rooms. Got a birthday cake that was excellent! Thank you Westin for the delicious cake! Facilities were a child's dream with the huge pool and waterplay options. Beach is one of the best we have been to, not too many people, sand is fine and beautiful. Not much for snorkeling but great for boarding and just floating. Ono Grill and Tropica were decent. Adjacent to Whaler's Village which provided good alternatives in Hula Grill and Leilani's. Spa was very enjoyable, wife had best deep tissue massage by Michelle, she couldn't stop complimenting her skills. Only gripe was that the housekeeping staff didn't clean our room well one day, and completely missed the adjoining room on the same date. Came back and cleaned it after we called. AC was a bit malfunctioning... had to set it at 67 to feel cool... it was like 75 in there...
July 14, 2013
Rated 3 out of 5 by Garbageman Construction noise daily
No recognition for being an SPG gold member (no upgraded room). Awoke to construction noise each morning, and could still hear it while we tried to escape to the (busy) pool. Had we known the hotel was under construction (no info when booking), we would have stayed elsewhere.
Rooms were dated and not cleaned thoroughly upon arrival. I'm sure this hotel will be nice when constructions's complete - in the meantime, stay somewhere else.
July 14, 2013
Rated 2 out of 5 by smorton not to be up graded
we stayed hear for our honey moon and were told they upgraded our room, when we got to our room to discover this was to be an ocean view, it had No view and was placed next to the elevator, I booked a dulex ocean view room they did move us after complaining however seemed very frustrating booking this 5 months in advance and then being told that was the only room they had.
July 8, 2013
Rated 2 out of 5 by Madbouse Anniversary
The 2 years that we have came to the Western this was the worst Vacay stay i ever had . The over pricing the noise right above my our head (construction) and we got was 50 off BS.Not Happy .and my next year stay want be at the Western...Mahalo !
July 8, 2013
Rated 3 out of 5 by Ninny67 Very disappointing
Apparently you are charged more for drinks during the weekend. Safe deposit box did not work at all during our stay. You do not get a discount on all the restaurants at the resort if you are a starwood spg member. Doesnt seem like enough staff around the pool, reservations and at starbucks. Very long queues. Pool is great and gym.
July 8, 2013
Rated 2 out of 5 by pat64 Terrible experience
The experience was the worse hotel experience I have had in twenty years of coning to hawaii. Our expectations were severely missed in being met.
This was not a Westin experience as you try to represent.. our original room upon checkin was reoresented as an upgrade and it overlooked the Whalers village which provided a continuos stream of cigarette smoke.....
The room we were moved to turned out to be under the construction zone and we had continuous .noise all day long without being notified of this inconvenience when placed in the room. Room also had a significant amount of deferred maintenance.
July 8, 2013
Rated 5 out of 5 by Bodina Good choice
The Westin in Maui was easy to check into-the service was great.. the beach and cabana people were excellent in getting beach umbrella and chairs and they recommended the right sunscreen and products. Good stay. The Luau at the Westin was good as well.
July 7, 2013
Rated 3 out of 5 by Roxann Old rooms and Noisey
We were put in a Handicap accessible room right next to the elevator. Very noisey! I believe they were also doing construction above us on the 6th floor (Noisey). Parking lot horrible to park in. Rooms with the popcorn ceilings are very out dated. Staff was prompt with our requests and the location next to the Whaler's Village is awesome. Not sure I would stay at the Westin again or even book a client there.
July 7, 2013
Rated 5 out of 5 by Momree Maui Vacation
This hotel was a wonderful place to stay. The staff was helpful. The room was clean and well taken care of. Loved the adult only pool since we did not bring our children on this trip, It was nice to relax by the pool and not be in the middle of all the action.
July 6, 2013
Rated 4 out of 5 by Nicole30 Awesome View
The hotel was nice and very accommodating to its guest. The only problem I had was not being advised that their was construction going on. So from 8 till 4 there was loud banging noise above us. Also a/c was not working in the room during those times at all. Other than that, the property is beautiful and pools are nice.
July 5, 2013