Rated 5 out of 5 by gholmes50 Fabulous Hotel Experience!
We were absolutely thrilled with this hotel. it had everything we wanted. the staff was incredibly helpful and friendly. pools were great, ocean views beautiful, rooms very nice. we highly recommend this hotel for your next stay in maui. close to lahaina and whalers village for food and shopping and just a great place to stay..
December 30, 2013
Rated 5 out of 5 by UCLAman Fantasic Stay!
My family and I were very pleased with the hotel and staff of the Westin. We stayed there for the 4th of July and also for my Birthday on the 8th. The facility itself is beautiful and the location of the beach is even better!
We ate at the Bistro for breakfast nearly every morning (we had breakfast buffet vouchers with our Costco purchase package and my daughter absolutely loved it, as did my wife and I !!! Lots to choose from!!!
The pool was awesome! The pool never seemed overwhelmingly packed although by about 9 or 10 am nearly all the pool chairs had been saved. Although my family and I were early risers and we typically were the first to get out to the pool to "reserve" some chairs when we wanted. The best part (for my daughter anyway) was the large pool slide! Though I must admit I had a lot of fun riding it numerous time myself!
I would more than likely stay at this resort again in the future - although I like to try other resorts as well just to keep things fun. Well done Maui Westin!!!
July 18, 2014
Rated 5 out of 5 by Crin the grounds were breath taking
from the minute you step into the lobby and see beyond, with the ocean as the backdrop, the view was majestic and breathtaking. After a very long flight, it's nice to be greeted with such warmth and appreciation. by the hotel's well chosen staff.
There was no disappointment or let down with this property. It was hard to leave
October 12, 2013
Rated 3 out of 5 by Elvia Breakfast needs your atention....
the room was half cleaned, looks like they do just the minimum,
About breakfast the staff should eat the breakfast to know that you should do something , 30 dlls. is a good money to have something better back.
in 5 days we just tried the first day and no more, also we asked for room service and the bacon had a strange flavor.
June 27, 2012
Rated 4 out of 5 by Jackiesmate Very nice hotel
Very nice hotel. Friendly staff. convenient location. Take out and cheap eat situation around the hotel and vicinity extremely poor. Food and other shopping extremely expensive. At the end of the day, forced to eat near hotel area so prepare to spend an extra $40 per person minimum on food even if you intend to do day trips.
January 26, 2013
Rated 4 out of 5 by RickyL This hotel used to be great
We have stayed here many times but our enthusiasm is fading.
The checking process is horrible. It takes 15 minutes per person and the line is frequently over an hour. First the checkin process itself needs improvement and secondly they need to pull in more staff when delays get bad. This by itself is a reason we may not come back.
There isn't enough shade at the pool. All shaded spaces are always, always, every day in use. So the guests fry.
Tropica should be open year-round for breakfast. It is a much nicer environment than Relish.
All concierges at the hotel try to sell you timeshares so we avoid them like the plague. It would be great is someone just wanted to help guests.
The sofa bed we had was terribly uncomfortable.
On the positive side, the bell staff and valets are wonderful. The location is perfect. The beds and baths are still the best. The pools are still really great with good family/adult/kid separation. The wait staff is generally excellent.
September 17, 2013
Rated 5 out of 5 by Cristine Beautiful Resort. Great staff. Excellent location.
Stayed at the villa's last time and had a great experience. This resort is BEAUTIFUL, It's hard to imagine a better hotel.. Attentive service without being overbearing, beautiful rooms, amazing hotel grounds, lots of amenities, great beach, nice pools, very good restaurants, etc.
I already booked our next stay. Thank you.
June 1, 2012
Rated 1 out of 5 by Brian96707 Not impressed
Very disappointed in our stay there this time. We were there 6 years ago and enjoyed it and thought we'd try it again, even though we enjoy other places on Maui.
We won't be coming back. Your hotel needs to be maintained properly and it's not. Torn rugs in the hallways and rooms we not appealing and could cause injury.
February 17, 2014
Rated 4 out of 5 by Nicole30 Awesome View
The hotel was nice and very accommodating to its guest. The only problem I had was not being advised that their was construction going on. So from 8 till 4 there was loud banging noise above us. Also a/c was not working in the room during those times at all. Other than that, the property is beautiful and pools are nice.
July 5, 2013
Rated 4 out of 5 by julyhoneymoon Perfect romantic getaway!
We had a great time staying at the Westin Kaanapali for our honeymoon. The hotel was excellent in all areas and the location was extremely convenient in terms of location to other businesses and excursions. We can't wait to return for our anniversaries in years to come!
July 26, 2014
Rated 3 out of 5 by EDG1222 Honeymooning?
I expected a grand experience when my husband and I booked this hotel for our honeymoon. I was not pleased when we pulled up and realized there would be construction during our stay. While we were assured that we would not be inconvenienced by the construction that would be several floors above ours, our bubble was quickly burst when the following day construction started across the hall from our room. The front desk staff were neither understanding nor accommodating, and we were left no choice but not set foot in our room from the hours of 8:50am until 5:30pm. Granted, we did not want to spend our vacation cooped in our hotel room, but it would have been nice to not hear jackhammering from the pool or when we wanted to nap after watching the sunrise from Haleakala. For what we were promised, and for what we paid, I expected a magical resort experience. Needless to say, I was sorely disappointed and will not be staying at this property nor recommending it to friends.
September 18, 2013
Rated 5 out of 5 by Rosemarie52 This hotel has modern features
Mirror lights with both sides for double usage,shower with hand held sprayer and glass door tile throughout the bathroom very nice with a new and clean feel to it. Up graded carpet. Beautiful view outside of a luxurious waterfall with many pools to choose from. We wish for more days to stay.
July 2, 2014
Rated 3 out of 5 by SAL555 Rooms by elevators are noisy
We had a room that was 2 doors away from the elevators and we could hear them running every time they went up or down. This was especially noticeable when we were trying to sleep. Only between 1 and 6 am were they quieter. We had even been told we were upgraded, so I don't want to know what room we would have had.
August 25, 2012
Rated 4 out of 5 by HangingLoose Hanging Loose
We booked our Vacation with the Westin for 10 days to celebrate our 25th Wedding anniversary. We typically stay at the SPG properties as we are SPG Gold owners. The Westin is a BEAUTIFUL resort with clean and comfortable surroundings. We LOVED evertything about this place. Location is great. Highly recommend. Staff was helpful and courteous. There was on lady at the front desk that upset us upon arrival. I did not get her name. As a SPG owner, I have the right to an upgrade to a better room if available. When I asked her about the upgrade her response was that they save the better rooms for "Paying Customers". I used 100,000 points for my vacation. After "Paying" $15,000 to become an owner in SPG Gold, I was insulted by this reference and thankfully this did not ruin my vacation. I should have asked to speak to the Hotel General Manager at the time, but wanted to enjoy my Anniversary vacation. Besides this "Customer service experience" I would still recommend this hotel.
February 14, 2012
Rated 3 out of 5 by Kimberly29 Westin Experiences
The Hotel itself is beautiful and lush. I think it is the best on the Kaanapali strand. However, I was disappointed when I checked in and was assigned a tiny room directly across from the service elevator. During the 10 minutes I was in the room, the noise coming from the elevator was virtually non-stop. When I made the reservations months earlier< I was promised a nice room with a great view. I paid the extra. I was reassigned a room over some machinery that ran constantly and did not get much sleep. It was so noisy. I was so disappointed but tried to make the best of it. The concierges were great and very helpful and I was impressed how organized your pool staff was. However, I did not like the fact that I had to pay for lounges and umbrellas for the beach as well as daily resort fee. I felt that your hand was in my pocket and I was being taken advantage of. The resort fee should have covered these charges. The parking attendants were gracious and helpful. Overall, I enjoyed myself in spite of getting little sleep due to noise.
July 31, 2014
Rated 5 out of 5 by Cherri Beautiful place to stay, helpful staff
This was a wonderful place, as you walk in it is just amazing. Our room was clean and comfortable. We had a mountain view and it was just as nice as looking at the water.
The resturants are high price so be ready for that cost. But overall the stay is nice. and You have other choices to eat not at this location.
February 4, 2013
Rated 2 out of 5 by Mauiturtly Location Great property showing its age
We paid for a deluxe ocean view room and was given a pool view room at check in. .Room was not clean lots of dust on things and bathroom floor needed to be swept during our stay which it was not, room not vacuumed during our stay. Location is fantastic, but the property is showing its age and of need of repair.
September 13, 2012
Rated 4 out of 5 by Henryb Great location, but a little dated
We love this hotel, but the grounds are a little out of date AND the rooms not in the beach tower are very small and old fashioned. Also the checkin process was terrible, since we had to wait over 3 hours to finally get a room with the help of the hotel manager. Check in staff is just too small and overwhelmed
October 1, 2012
Rated 3 out of 5 by famly Dissapointed in Maui
I stayed at this hotel 11 years ago and was looking forward to staying here again. We had our family stay at the hotel based on our recommendation, but felt ashamed with the poor service we received.I can no longer recommend this hotel, and I am a lifetime platinum member with starwood.
June 24, 2014
Rated 2 out of 5 Old, dirty, and loud, great view!
I have been coming to Maui since I was a child and have generally enjoyed Westin properties. The view from our room was incredible but unfortunately it stops there. The walls are paper thin. I could here the elevator go up and down from 5 am-midnight, I slept horribly. The decor was old and dirtycarpets are filthy and bathrooms are old and grout dirty. Generally it is very run down and not a 5-start hotel. The view is 5-star. Another bummer was that they were doing construction. I am glad and excited to see what they are doing to bring the facility current so congrats to them on that. The down-side, is I wonder what they will charge for the rooms after the remodel. Perhaps everyone who has been paying for a 5-star hotel should finally get to stay a ta 5-star hotel and pay a fair price. If they make the prices more reasonable and offer a beautiful facility, I will stay there every time. I do not plan on staying there again until I see what happens with the remodel.
September 29, 2013
Rated 4 out of 5 by DJTrauma This Hotel had great staff
The staff was extra helpful upon checkin. He ran down all the important things to know about the property.
Dawn Jacinto was especially help when i was having issues scanning and emailing some document for work. The Property is amazing. i think the food is a little over priced but all in all i had great time
February 14, 2014
Rated 5 out of 5 by tami13 beautiful resort
The atmosphere at this resort was so hospitable and beautiful in every way! We chose this resort, not the condos nearby, because we wanted access to resort amenities: restaurants, spa, etc. Also condos can be hit and miss on the decor. We are so glad we chose the resort. All the staff were so accommodating.
May 17, 2013
Rated 5 out of 5 by Jimbo A great piece of paradise
I had read previous reviews and could not disagree more. The westin is beautiful. The grounds service and dining were exceptional. For those who are not " pool people". The westin has a beach that many of the others on resort row do not have. I thoroughly enjoyed my stay and am looking forward to returning.
February 24, 2013
Rated 5 out of 5 by DellaH An Anniversary Spectacular
The hotel offers excellent facilities, the room was comfortable, and the bedding was luxurious. Amenities exceeded our expectations. We enjoyed the "adult only" pool and the beach at sunset. And to top it all off, the Westin provided us with complimentary champagne to celebrate our 41st wedding anniversary.
November 15, 2012
Rated 5 out of 5 by dmfglass Fabulous Week at the Westin
The Westin Maui Resort was more beautiful than the pictures. We felt like we had truely arrived in paradise. Purchasing the breakfast included package room rate was more than worth it. The breakfast buffet was fantastic and the ocean front view from tropica restaurant was the perfect way to start each day.
September 22, 2012
Rated 4 out of 5 by Cornpro1 Westin Kaanapali Hawaii
Rooms have been renovated since our last stay. Facilities are clean and inviting and the staff was extremely helpful. SPG counter is a great benefit. Location to Lahaina and Whalers Village is the best on the beach. Complimentary shuttle to Lahaina works well. Keep up the good work. Hope to return soon.
January 11, 2014
Rated 5 out of 5 by SirLane Great Island kick-back relaxation
This well run Island hotel does what we wanted on vacation perfectly. Efficient team at guest relations, housekeeping, pool service and all other areas where customer interaction is a priority. Upbeat positive people regardless of the time of day or night, especially early am when coffee is appreciated!
November 7, 2012
Rated 1 out of 5 by weijonny30 Honeymoon paradise
We were here for our honeymoon, stayed in Luxury Suite! LOVE the room, the view, its breath taking!!! the pools are just great! perfect for adults and kids! we would come back here again without a second thought! Thank you Starwood staff for completed our honeymoon!
July 10, 2014
Rated 5 out of 5 by drjxg Great hotel stay
This Hotel was a wonderful experience. Great Rooms, Grounds and excellent staff. The convenience of having Whaler Village next door for convenient shopping and restaurants was a plus as well. Oh and the beach and all that goes with it was cool as well.
July 22, 2014
Rated 4 out of 5 by joinnamibia Awesome stay!
Beautiful property right on the beach. 3 different pools, 2 for families, 1 exclusively for adults. Only recommendation I have is to build a hot tub for families, some of us are unable to leave our kids unattended. Can't wait to stay there again. Restaurants in hotel were suprisingly not over priced.
March 1, 2013