Rated 5 out of 5 by SPG1 Beautiful hotel in Kaanapali
This was our third stay at the hotel and it did not disappoint. We had a great upgrade to an oceanfront room on the SPG floor. For the platinum option, the full breakfast buffet is now available (previously it was only the cold portion) and there were many choices. The price of the food and drinks in the restaurants was reasonable. The only hiccup was keys that did not want to work in the locks one day but this was resolved.
October 10, 2014
Rated 5 out of 5 by Anniv40 Paradise
Great open-air lobby with lots of 'tropical flair'.
Room and bed were very comfortable and clean.
October 21, 2014
Rated 1 out of 5 by LN1234 Not Up to Westin Standards
As a platinum member, I have stayed at many Starwood properties and this was by far the worst. While the facilities were average, the service was horrible. The staff had absolutely no accountability or concern for the guests. Examples include: While valeting my car, I dropped a bottle of water. Instead of offering help, the valet encouraged me to climb under the car to get it. He did not offer to help, or even move the car to make it easier. Also, I rented the cabanas and was told it was from 8 - 5. At 4:15pm, I was told by the cabana attendant to leave because she was short staffed and her shift was over at 4:30. I was not allowed to stay until 5pm. These are just two examples of many that occured during my 4 day stay at the hotel. I will definitely not return.
August 22, 2012
Rated 5 out of 5 by HonestSPGgoldtraveler As a SPG Gold Member comment
Excellent hotel, nice pools, good restaurant and great amendities. Newly renovated tower guest room needs attention. Super noisy air conditioning system. Good idea to separate toilet/shower from wash basin. Wash basin should be enclosed and part of washroom and should not wide opened to the bedroom. Whoever washing up, brush teeth, blow dry hair will definitely make too much noise to the other occupant who could be still asleep. House keeping staffs manner is poor, impolite and that needs improvement. Front desk staffs also not providing the usual SPG high level of recognition to SPG gold member.
September 26, 2014
Rated 2 out of 5 by zini One of the worst experiences at Westin!
This was my first time to Maui and I decided to stay at Westin Resort since it is part of SPG and I have stayed in other hotels which are part of SPG and they were good!
This hotel didnot meet my expectations atall. Room was really cramped, with cheap interiors, old fashioned, no basic amenities -- hair dyer, ironing setup were missing. Hospitality was the worst.. room was not cleaned up properly, refrigerator was stinking!
In short, I didnot feel like coming back to the room and I believe even a 2 star hotel has better rooms and services. I agree that hotel is in a good location (close to beach) but Westin really needs to improve their rooms to make guest comfortable
I wouldn't come back to Westin if I visit Maui again and would not recommend this hotel to anyone!
September 6, 2013
Rated 5 out of 5 by jgzjkiwis Perfecy position
We have stayed at this hotel several times and always find it really good. It is ideally located on the beach next to Whalers Village with black rock a short walk away.
October 15, 2014
Rated 5 out of 5 by ferraritom Great hotel with great service
We travel to Maui 2 to 3 times per year. This hotel is right in the middle of the best beach. Dawn Jacinto, At the front desk is always there if we have any needs.
October 15, 2014
Rated 1 out of 5 by elliek SPG Member not given my points
First time in Hawaii for myself and husband, we were celebrating our 34th wedding anniversary. Hotel was ok, but upon checking out they could not redeem my points for our prepaid room. I've called customer service as did my travel agent to no avail. After costly upgrades to oceanview and price paid per night, this is not acceptable. I will not stay at a Westin/Starwood property again.
October 13, 2014