Rated 3 out of 5 by PETERMEX ONLY GOOD LOCATION
ONLY GOOD LOCATION but when you enter doesn't feel good enough. It has a decent bar an d restaurant. The location is the best thing. Michigan Avenue next to the Hancock Building.
May 8, 2016
Rated 3 out of 5 by Willywashere Good but needs improvements
Bed was excellent. Nice TV. Good shower.
Coffee sugar and cream selections were too limited. Sweet and low is a cheap choice for a nice hotel. Coffee maker was very dated. Room phone was very old, hard to read and needs an upgrade badly.
Elevators extremely slow. Valet crazy expensive. $69/ night really?
May 1, 2016
Rated 5 out of 5 by Pratt88 Amazing Stay
The service was great! Moe from the front desk, the bellmen, the in room dining servers and the spa staff were amazing. The service made our entire stay! The room was very fresh and new, you could tell that they are very well taken care of. Thank you for an amazing stay! We will be back!
April 26, 2016
Rated 5 out of 5 by jgilbert wonderful stay
Everything about this stay proves why SPG properties are my favorite.
April 1, 2016
Rated 5 out of 5 by Sarah71 First Class Stay
I have stayed at many hotels in the Chicago area, and I must say the Westin exceeds them all.
From the moment we entered the lobby we were greated and attended to in an timely manner, by a friendly and courteous staff.
Our room was beautiful, clean, and conveniently located close to the elevators.
Check in as well as check out was a very smooth headache free process.
We will not only be back to stay soon, we will be exclusive Westin patrons.
March 20, 2016
Rated 2 out of 5 by paulm18 Won't be going back
I spent the weekend at this hotel in February. Upon arrival the staff person at the SPG desk was cold and when I tried to joke about what rooms might be available, he simply said he was giving me a premium room. I assumed this was good - I later realized this was what I had reserved. He made no mention of my platinum status or any amenities offered. When I got the room - it was the room directly in front of the elevator. To make things worse, in the room next door, was a family - I could all of their conversations. Between the noise of the elevator (and guests speaking as the exited or waited for the elevator) and the next door guests, the noise was beyond aggravating and made it hard to fall asleep. I won't be going back there.
March 17, 2016
Rated 5 out of 5 by Mm1987 First Night
I came into town on a Friday night was looking for a night away downtown. This hotel really helped with that problem.
February 22, 2016
Rated 4 out of 5 by Toyia As an employ of The Westin you guys definitely met my expectations!!!
Thank you for the fee upgrade!!! My room on the 25th floor overlooking Lake Michigan was awesome!!! I brought my girlfriend just to do a little shopping and she didn't want to leave the room! I know she's love my Westin in Michigan but she loved the one on Michigan Ave even better! Thank you for helping me show her a great experience!! Your front desk staff is AWESOME and friendly and took care of all my needs!! I'll definitely take my great experience back to Michigan and let them know that Westins are winning EVERYWHERE!!!
February 22, 2016