Rated 4 out of 5 by Gailg Perfect Location
This hotel is situated in a great location, easy to access shopping, trains, restaurants and close enough to go to Oak Street Beach and relax. The Grill Bar attached to the hotel has excellent food and the service was friendly.
June 8, 2013
Rated 5 out of 5 by Laine42 The bed is heavenly!
After reading "heavenly bed" as part of my room description, I was anxious to try it out! And it was wonderful! As the parent of a newborn, for my one night away this was just what was needed! Best night of sleep in months!
February 11, 2013
Rated 5 out of 5 by Araujo Great location and service
On Michigan avenue in front of Jonh H. Building.
Small issue with my TV however Justin tech from the hotel took care. Excellent service....
Also lady that cleans the gym and replace towels is so kind. Sorry forgot her name
November 23, 2012
Rated 4 out of 5 by Lisa24 The hotel had great service
My only complaint about this hotel was you could hear the constant slamming of doors and the loud talking in the hallway - this was extremely bad in the morning. Otherwise the hotel staff and service was AWESOME!
October 16, 2013
Rated 2 out of 5 by Unhappyguest1 Duvet on bed covered in nut gravy!
Woke up to find the sheet covering the duvet had been peeled back exposing the many disgusting stains that my wife snuggled all night. She is so horrified that we will never stay at the Westin Michigan Avenue ever again.
March 25, 2013
Rated 5 out of 5 by Carol254 Great location!
My first time to spend time at Oak Street beach after many trips to Chicago. I really enjoyed the hotel location. Excellent meeting spaces with nice views. A small fish bowl in my room was a fun treat.
November 14, 2013
Rated 2 out of 5 by Thankyou Needs improvement
- I was surprised at how loud it was at night - doors slamming all night, elevator noise much worse than other hotels. Could do more to "sound proof" the rooms, put seals under doors, etc.
- Decor needs updating
September 22, 2013
Rated 1 out of 5 by Chicago1 Not good enough
They charged me for a drink in room that I did not have. After calling them 3 times and left them voice messages they did not return the call.
Not a good service.
Old rooms. Small gym. Food in room very expensive.
March 12, 2013
Rated 3 out of 5 by Mel13 Disappointed
As a SPG gold member I was not placed on a perferred floor. Also after calling twice they couldn't restock my room with bottle water (as a gold member complimentary water daily either).
Disappointed for a Westin.
March 21, 2013
Rated 3 out of 5 by Steady Bad Temperature Control
Our room air conditioner/thermostat was not working properly. Too warm the first night, too cold the second night and finally it was repaired the third day and worked properly. It was disappointing for a Westin.
August 5, 2013
Rated 4 out of 5 by GaleLL Nice hotel, nice location in downtown Chicago
This is a nice hotel and has a great location. The staff was extremely helpful and professional. The hotel could use a little updating, but still a very nice hotel. I had a wonderful view of lake Michigan!
June 19, 2013
Rated 3 out of 5 by Chicago2 Three star at best
While the staff at the Westin were quite good and helpful throughout the stay the hotel itself was no more than a three star. The rooms were noisy, the beds mediocre, and the space in need of a little TLC.
March 11, 2013
Rated 3 out of 5 by Jan2013 average hotel
The webite looks awesome. The hotel was average. Very subdued. Nothing stuck out to me. Minimal decor, needs improvement. Staff was average also. Great location, but doesn't make the hotel. Disappointed
January 28, 2013
Rated 4 out of 5 by Bonnie52 Westiin Chicago Business Trip
Overall very nice facility-staff was very helpful. Great location. Fitness center packed till 7 or so but very large compared to most. Restaurant top notch. Housekeeping a little lax.
November 11, 2013
Rated 4 out of 5 by busyman888 Chicago visit
Overall my stay at this Westin was great great. We had no real issues and the room was clean and comfortable. The location was great as well if you like shopping.
December 10, 2013
Rated 4 out of 5 by sylso52 this hotel is at a great location
Access to tour bus or city bus across the street was good. Right next door the Hancock building was great. The down side was the $60 a night parking fee...ouch! The concierge service was excellent.
July 28, 2013
Rated 5 out of 5 by Jacob40 A great experience!
Everything was good in my opinion, clean, comfortable room and bed, easy access to and from room with 6 elevators. Close to Chicago's shopping and navy pier. Loved the stay and would recommend it.
July 5, 2013
Rated 3 out of 5 by admanag meh
Tired hotel - 3 star quality at price points similar enough to proper luxury hotels... to much competition and choice in chicago to take this option seriously!
December 7, 2013
Rated 4 out of 5 by Burnsy Location Location Location
The Westin Michigan Avenue is in one of the most bustling parts of Chicago. You can't escape the energy of the Magnificent Mile.
Friendly staff made the visit an awesome one.
November 11, 2013
Rated 4 out of 5 by BusinessTrav30 Not the Usual Westin, but OK
Good place to stay due to proximity to Michigan Avenue with great shopping and restaurants. Too many features in disrepair which were more aesthetic letdown than a safety hazard.
October 27, 2013
Rated 3 out of 5 by FredF Needs work
My worst westin stay, I was told that this hotel which is the best location in Chicago was renovated, I found the renovations to be tired and my room to be very dirty. Not Westin caliber.
August 27, 2013
Rated 5 out of 5 by seemaureen chicago trip
we have not stayed at this westin for a couple of years. once we arrived, we wondered why it has been so long. it is a great location ust steps to water tower or rush street. a great hotel.
July 1, 2013
Rated 4 out of 5 by CGAV1000 GREAT LOCATION, GREAT STAFF.
We love the location and the staff made the check-in and daily housekeeping a smooth , no hassle convenience. The Grill lounge was comfortable and dining was very enjoyable.
October 25, 2013
Rated 4 out of 5 by Turk182 Great Hotel
Other than my toilet clogging/overflowing and the water pressure in the shower being very low, my stay at the hotel was great. The staff were very prompt and thorough.
November 5, 2013
Rated 5 out of 5 by drsher08 Great location exquisite bed
Always reserve a premier room, wonderful views, spacious and comfortable bed, great service. Hotel is quiet, and has a wonderful very welcoming feel.
December 3, 2013
Rated 5 out of 5 by Maria Stay at Westin michigan
Great location - Staff was wonderful Beds were comfortable. Wish the conciergerie was on duty till at least 7:00pm but the bellman helped with restaurante information which was great!
March 29, 2013
Rated 2 out of 5 by Lorcas Disappointing experience
Had high expectations, but really fell short. Given a room that was not SPG, then moved but not until next day. Many amenities that I have come to expect were lacking. Very sad.
September 16, 2013
Rated 5 out of 5 by Wimby Great location and amenities
The staff was very friendly and helpful. The room was very comfortable but the bathroom was smaller than I expected for the price, although we did get a good deal on that as well.
April 29, 2013
Rated 2 out of 5 by gully very disappointed with this stay
I use to love this hotel very convenient but the surprise fees and the lack of suppying our needs totally failed! I was really shocked didnt expect that from this hotel not at all
April 16, 2013
Rated 1 out of 5 by travelfrequent Customer service is below average
Guest room was very small. As a platinum member, expected better. Requested a room change and was denied. Asked for another manger to call me during my stay, this did not happen.
April 1, 2013