Rated 2 out of 5 by Candelata rude and innacurate
Front desk clerk at check in very rude and unprepared. didn't recognize my platinum status. gave horrible room , had to come down to have it changed.
March 16, 2013
Rated 5 out of 5 by Cfan19 Great place to stay in the city
The Westin is a great hotel with a great location. The rooms and views of the city are a great selling point. The staff is friendly and very helpful.
January 15, 2013
Rated 4 out of 5 by almak Great location
For a trip to take our Grandaughter to American Girl - this Westin couldn't have been better. Wish there might have been one extra chair in the room
February 19, 2013
Rated 3 out of 5 by Kristi1127 Too hot
I guess one of the air conditioners broke. It was just too uncomfortable. I couldn't sleep well so was tired for my conference. Just disappointing
July 22, 2013
Rated 4 out of 5 by Julie30 Reviewing hotel for a destination wedding
Bethany, your catering sales manager, is a very knowledgable & bubbly asset to your company, showing your space for a possible destination wedding.
January 21, 2013
Rated 3 out of 5 by Jam36040 Adequate
Chicago has many choice. Great location
The rooms are a little tired. Stained carpets. Bathrooms need updates
For the money I would stay elsewhere
June 17, 2013
Rated 2 out of 5 by MichaelJ12 Loud loud loud
For how expensive this Chicago hotel is its needs some improvement. First of all I went to order room service and everything I ordered was denied. I had a menu that was out of service. The book that had all of the hotel information in it was wrong it said there was tv channels that were not on the TV. I was staying at your hotel for a training and checked out the last day. I asked the front desk to hold my bags. When I went to the concierges desk there was no one there. The receptionist just stared at me. I had to wait 30 min to retrieve my luggage which in turn made me almost miss my flight. I also called the concierge desk several times for dinner recomendations. THE voicemail picked up. I called two more times same thing the voice mail picked up on the 4th time some one answered. The last night I stayed the level of noise from 2:30 until 4:45 was horrible I could hear every door slam in the hallway. I also heard people through the walls fighting and yelling. The walls were paper thin. I travel a lot for buisness and would not stay here again. As far as the beds they were very comfortable and the food was delicious. The room was nice too.
August 28, 2013
Rated 5 out of 5 by ruic Great Location & Restaurant
Excellent reception @ check-in and super friendly staff. Also, great dining @ Grill...especially service from bartenders, Don and Neftali.
September 26, 2013
Rated 4 out of 5 by Greg52 Can't beat the location
Amazing location on Michigan Avenue. Also loved the restaurant - excellent breakfast and lunch. And the bar was great, including the bartenders.
February 24, 2013
Rated 4 out of 5 by THESMDM CONCIERGE - VERY SPECIAL
We stayed at The Westin Michigan Avenue Chicago 14-24 May. We had a very good stay at a busy time for the hotel. We needed assistance with restaurant bookings and some of our party, also needed hair appointments and assistance with shopping trips. We e-mailed Rhoda many times prior to our arrival and again spoke to Rhoda a number of times during our stay. Some of eating engagements were either with customers or for special occasions. The restaurants that Rhoda suggested and booked were absolutely fantastic, the restaurant that stood out was Pelago which rates as probably the best Italian restaurant I have dined at. I would like to thank Rhoda for all her invaluable assistance, with all arrangements which was first class and excellent and made our stay even more enjoyable. I have stayed at many Starwood properties over the years and it is an absolute rarity to find someone with so much passion for their responsibilities as Rhoda. I trust the Starwood Group is able to keep the talents of Rhoda within the group. We are tea drinkers and we wish some of the Starwood properties had kettles in the room as a standard, in order to make this happen.
June 11, 2013
Rated 5 out of 5 by Beverly07 Excellent location
Shopping trip on The Magnificent Mile. Hotel was great location and met/exceeded our expectations.
December 16, 2013
Rated 5 out of 5 by anne1000 vacation
We love staying at this hotel!
January 20, 2014
Rated 4 out of 5 by Lou85 Sound proofing the rooms...
Perhaps it was the St. Pat's celebration, but the sound proofing between rooms left a lot to be desired. Other than that, the hotel was great.
March 18, 2013
Rated 3 out of 5 by SeaStarwood An OK Hotel
We booked this hotel on our recent trip to Chicago. The location of the hotel is fantastic. However, what surprised me most was how dated the hotel was. I used my Suite Night award to upgrade the room to an executive suite and was quite disappointed. The windows of the room pretty much looked into the next building's offices. If I had known that, I would have not use my suite night upgrade. I felt like it was a waste.
What bothered me the most was related to some service and staff issue. The hotel seemed to have TOO many staff members standing around who are not front desk-related, while there was always a huge line waiting for front desk services. May be the hotel needs to staff more actual front desk members?
When we were getting to the elavator after checking in, one of the staffs clearly saw us coming as he was entering the elevator, but he quickly pressed the door close button and we were shut out of the elevator.
On a positive side, the front desk staff was pretty helpful and nice (once you get through the huge lines). The gym was quite decent with free weights, weight machines, cables machines, elipticals. thread mills, and bikes.
August 30, 2012
Rated 5 out of 5 by Stone68 great location
Outstanding hotel, heart of shopping, Kira & Rhoda in Concierge are excellent. Bell staff very friendly and helpful. Love this hotel.
October 8, 2013
Rated 5 out of 5 by LAtraveler76 This is what a Westin should be
The staff and hotel met all of my needs and expectations. As a business traveler you see a lot of hotels and this one will not disappoint.
June 24, 2013
Rated 3 out of 5 by privacy The hotel is well located but...
I liked accessibility to shopping while on a business trip, but there was grime in evident places within the room--especially the bathroom
June 5, 2013
Rated 5 out of 5 Love the Westin!!
For the third time in a 1 1/2 years I have had an outstanding experience at the Westin. They are my go-to place to stay away from home!!!
January 28, 2013
Rated 3 out of 5 by Cathym Good Location but less than outstanding service
The hotel was nice, the staff was not. The Grill had slow service and unwelcoming staff as well.
December 11, 2013
Rated 5 out of 5 by krisbtweets Great Hotel and Service
As always service is fantastic, it seems like anything you need is just a call away. Great location and very comfortable room and bed!
June 3, 2013
Rated 4 out of 5 by Jennyjo Great place to stay
The hotel is located in the center of great shopping. The rooms were clean and provided all the basic needs for my stay.
October 26, 2013
Rated 2 out of 5 by Alice55 Hotel needs a complete overhaul. Room was filthy.
This hotel interior was old and dated. The room was disgustingly filthy. There was so much dust on surfaces I could write my name it.
May 20, 2013
Rated 5 out of 5 by Sue45 Fabulous view
We were on the top floor and faced north, viewing the lake and North shore Drive. Staff was very friendly and helpful.
October 16, 2013
Rated 5 out of 5 by Chicagofun Nice Stay
We had a group of 8 and everything went like clockwork...the staff was excellent with anything we needed and was very helpful...
March 14, 2013
Rated 5 out of 5 by crazy4mydogs Great service
Every hotel staff that I interacted with was great and went out of their way to be helpful.
I got a great room rate on line too!
February 3, 2013
Rated 2 out of 5 by jendryx $60 for PARKING????
Come on, there's no place to park around there, you're adding a 50% premium to the room. Bad taste in my mouth. Think about it.
March 25, 2013
Rated 4 out of 5 by Meee The check-in provcess was very unpleasant. Dariel (I belive his name was) helped me, after waiting for along time.
I had better experience with check in process in the past, and a much friendly attitude. He was not able to pronounce my name.
June 30, 2013
Rated 4 out of 5 by jane22 I love the lobby!
What a great lobby from the décor to the location. It's very conducive to doing business there. I felt very warm and welcomed.
April 4, 2013
Rated 3 out of 5 by DanF46 Nice hotel, but
I was not happy with the bed which was too stiff. I had back stiffness lying on it and had difficulty getting up.
October 21, 2013
Rated 5 out of 5 by jewelspl Luxurious Bed!!!
The Staff was so very Friendly My favorite part was the BED....so comfy...I didn't want to leave it!!!
November 17, 2013