Rated 2 out of 5 by Rosi50 Falls short on Comfort
I love this location but unfortunately even though I stayed in a newly remodeled room, the bed and pillows were very worn out. I have stayed at $100 a night hotels with better beds. This is pretty essential and they need to work on this. No heavenly beds here.
The staff and service was wonderful.
Don't plan to stay in this location again, I feel it is overpriced for what you get.
August 23, 2015
Rated 2 out of 5 by LisaW2013 Surprised
This hotel is located in a prime location, yet falls short of the wonder of the Miracle Mile. The lobby is cramped, small and filled with homeless people sleeping on the sofas. It is merely a place to check-in with the staff, who is uninterested, uncaring and does not wish to be bothered. There is no SPG recognition for members. The halls are drab, run down and in great need of repair and update. The room, a two room suite, was more than drab, in need of new carpet, proper lighting, a new sofa and many room updates. The lighting in the room needs to be noted: large, office type, fluorescent lights in the foyer that were just atrocious and the only lighting available besides a small bed lamp. In contrast, the bathroom was very nice and seemingly the only area that had been updated. This was truly not the experience we were looking for during our holiday stay. The SPG ranking is far higher than it should be. The one great experience was the restaurant downstairs (which is not affiliated with the hotel, yet it is yet is included within the hotel photo array.) Do not pay full price if you plan on staying here.
August 13, 2015
Rated 3 out of 5 by Ncsbn13 Good location
Good location, hotel very drab. Rooms and decore are uninteresting. Staff need to focus on needs of individual travellers as much as groups and meetings. SPG recognition is poor. Took more than 2 hours to have room de-feathered.
August 9, 2015
Rated 5 out of 5 by Randi64 We had a wonderful stay at the hotel.
We loved the location and the hotel! When we got to the airport, we realized we had left our camera in the cab. We called the hotel and they immediately did a search of their security film and were able to find the exact cab so we were able to call the cab company. We will be back to stay again!
August 4, 2015
Rated 5 out of 5 by RAYM1143 Millers Stay
Hotel was Top Shelf! Staff very accommodating and the amenities were amazing. Great location on Michigan Ave! Close to everything!
July 24, 2015
Rated 5 out of 5 by RSH8745 One of the top hotels in Chicago
First time staying at this fine hotel. Now I am sorry we haven't stayed here before. From the front desk folks, to the valet people, to the housekeeping, and everyone in between - out of probably 25 to 30 stays in Chicago, this was the best. We had two rooms, with grandkids and a dog in the other. Fabulous hotel, folks. Like I said, I have not stayed in an all-around better hotel! Thank you all!! 'Will see you again.....
July 13, 2015
Rated 4 out of 5 by JO30 Great Location, Great Place, Great Service!!!
The location of the hotel is in the heart of the city (perfect location). The hotel is clean and friendly service (shout out to Jose V - bellman for going out of his way to assist us). Our initial check-in was rough, but thanks to Scott W for an outstanding service he provided my family and I and exceeded our expectations. He surprised my parents with sparking wine and fruit tray.
I would highly recommend this hotel and will definitely stay here again...until next time.
July 5, 2015
Rated 5 out of 5 by brenda73 Loved my stay
The staff was great. I stayed in the newly remodeled part of the hotel. I'd recommend this hotel. The only thing is I would have liked a microwave in the room. Thanks.
June 29, 2015
Rated 2 out of 5 by epavlova Low quality service
I was very disappointed with my stay at the hotel (Westin at Michigan Ave, Chicago)
First of all, my request for a wake up call was ignored. Nobody called me at 6:30 am as I requested the night before, and, as a result, I was late for my morning meeting.
Secondly, at the evening before, I asked for a tooth brush, and it took the staff more than 45 mins to bring it to my room. I had to wait and could not go to bed, even though it was late and was very tired.
As a Gold SPG member, I expect a better service at this hotel category.
June 24, 2015
Rated 2 out of 5 by upintheairnyc renovation?
it's difficult to see where they renovated - other than a fairly nice, but sterile, club lounge the renovations seem anemic.
June 19, 2015
Rated 4 out of 5 by Michael90 Great Location
the location is great, water tower is just across the street.
June 10, 2015
Rated 4 out of 5 by FL2015 Disappointed ...but nice hotel
Our stay was wonderful. Room was newly renovated and had a great view. Great shopping and food close by.
Disappointment in customer service with items left in the room. Notified hotel within 6 hours of checking out early and nobody would check the room for items left in the closet. Two days later called again and was told " nobody turned anything in". Really? Check the closet!
June 9, 2015
Rated 4 out of 5 by FL2015 Beautiful hotel with location, location, location...
Our hotel stay was great (except for one thing.) The room was newly redecorated and the view was exceptional. The lobby was nice; the Starbucks was bustling in the morning. The proximity to Water Tower Place and Michigan Avenue shops was a treat. Our negative was that a new dress and sweater were left in the closet. We called the hotel within a few hours of checking out once we realized it was left behind. We are being told that nobody turned it in. It was in the closet; couldn't someone have checked and inquired with housekeeping? This was quite disappointing.
June 8, 2015
Rated 5 out of 5 by deerisle Great location in Chicago
This property is everything that I expect from a Westin. The staff is excellent and the rooms comfortable--it facilitated an productive business trip. The fact that this property has an executive lounge was an added bonus. While I was traveling on business and did not have time for shopping or exploring, the location would be excellent for a family trip to Chicago as well. I would definitely return to this hotel.
May 29, 2015
Rated 5 out of 5 by Wayneo515 Best Customer Service in at a Chicago Hotel
I want to thank the Westin Hotel Michigan Avenue for employing such a fine front desk representative as Sarah G. Her warm smile and outstretched hand greeted us the moment we came to her station. She confirmed our reservations and told us about the Westin Rewards program. From that moment on Sarah felt like our personal liaison with the Hotel. Whenever we saw her in the lobby she called us by name, asking if everything was Ok, and if we needed anything? Sarah gets a GOLD STAR in my book for outstanding customer service in a busy hotel like the Westin Michigan.
May 28, 2015
Rated 2 out of 5 by Nickname2015 Needs Attention All Around
Checked in and told the room w/ king I booked wasn't available. Put in a room with 2 small beds and they didn't really seem apologetic. Told was renovated but new wallpaper already peeling. There is a steel door stop sticking up from the floor right by the closet and I'm pretty sure i broke my toe on it; horrible placement. Ordered room service and after 30 min was called to be told they were out of half my order, as the guy was delivering the other half at my door. Thanks for giving me a chance to select something else, or at least offer. Internet act as if it were 1995.
Multi-year platinum member with other major chain. Just switched to SPG earlier this year b/c they seem to have more availability in the cities I am traveling to. I have had decent experiences thus far and hoping this is an anomaly. But this place can use some direction, training and attention all around.
May 27, 2015
Rated 2 out of 5 by ConfAttendee2015 Got overbilled; getting the run around now
My credit card has been charged more than expected, for my stay at the Westin Michigan Ave Chicago.
I have made five calls over the last week now, no resolution.
1. Central reservations asked to call the hotel directly.
2. The hotel receptionist directed me to someone, got vmail.
3. Called the hotel again asking to speak to a person, got directed to someone different, got vmail.
4. Called Central Reservations again explaining the problem. They said they are notifying the hotel, someone will get back in 48 hours.
5. Called the director of finance, got vmail.
Feels like a 2-star hotel to me.
May 26, 2015
Rated 2 out of 5 by Sari23 Tired and unfriendly
This hotel is in a great location but that's about all it has going for it. The service was pretty much non existent. After we checked in, not one employee ever said a word to us. No hello, no "can I help you," nothing. One day I called to see why the Internet was not working. Took 5 calls before anyone picked up the phone. When someone fnally did, the woman on the phone said "yes, the Internet is down. Someone is working on it now," Nnotthing else. No apology, no should be back up soon, nothing. Very cold. The only other service I encountered was when the bellman hailed a cab for me -- and he got in an argument with the cab driver!
The room was very tired. The bathroom counter was cracked, there was mold in the shower. The lights were way too dim in he bathroom, I could barely see to put on makeup. The shampoo, conditioner and lotion were awful. The TV was extremely staticky.
All in all, there was nothing by to like about the hotel other than the location.
May 19, 2015
Rated 5 out of 5 by DrJones New Rooms and Decor is Refreshing
My family recently stayed at this wonderful hotel due to its location on the magnificent mile in the heart of Chicago. We had a wonderful suite and was thoroughly impressed with the results of the rooms renovation. And you can never go wrong when getting a good nights rest in the amazing Heavenly Bed!
May 17, 2015
Rated 4 out of 5 by wdchuck A Great transformatino
The new renovation has transformed this property from a functionally basic hotel to an extremely attractive property.
The newly renovated rooms are a great improvement over the old rooms and the addition of a club lounge is a total game changer.
Combine this with the excellent location and you now have a totally first class property!!
May 11, 2015
Rated 4 out of 5 by NFLDAY2DIEHARD Great location
Great location on magnificent mile and close to lake. Many good restaurants nearby as well as shopping. Was attending NFL draft and transportation was good but traffic was another thing. A MESS. Good walk as street is flat and scenic and interesting, to say the least. Would stay here again and hopefully the hotel renovations will be finished.
May 11, 2015
Rated 5 out of 5 by Sues3100 Love the renovations!
We've stayed at the Weston many times and love it. We would highly recommend it. Great location, wonderful staff and now really updated! You can't beat the location. Your staff is so friendly and helpful.
May 6, 2015
Rated 2 out of 5 by LisaW2013 SUPERB LOCATION. WARN OUT AND NEEDING UPDATING.
The location of this hotel is premium for sure, however the hotel itself is in great need of updating. It is old and worn out and in really bad shape. At present the price is right, but will probably go up once they update in 2015. The hotel does not have food service. However there is a wonderful and very pricy restaurant downstairs. The staff is unresponsive and uncaring. Just merely doing their main job and nothing more. There are a myriad of street people that fill the lobby sofas while trying to keep warn in winter. (We stayed during the Christmas holiday.) At best this hotel is a category 3, solely based on its fabulous location. A category 1 if it was located elsewhere.
May 2, 2015
Rated 5 out of 5 by Sueus April 2015 - Awesome
April weekend stay in Chicago at the Westin Michigan Avenue! This is my favorite hotel and location and even though remodeling was going on, our newly remodeled room was as comfortable as always!! Friendly staff makes you feel welcome and almost like home! Great food, good drinks, awesome accommodations, Michigan Avenue - this is what makes us want to come back again and again!
May 1, 2015
Rated 3 out of 5 by ExpatChicagoen Convenient location, clean and nice though a bit dated
Came here for a conference and to catch up with a friend in the city. Easy to stay at this hotel as there is lots within walking distance and easy access to buses and taxis. There are newer fresher and fancier hotels in the area with correspondingly higher rates. Conference facilities were perfectly fine, though temperature control in meeting rooms unpredictable. Lunch served to the group was fresh, healthy and tasty. Guest room: I had a low floor inside room, meaning the window overlooked a central empty space with ventilation units and views of similar windows across the way. Although some light filtered down from above it had a cave like feeling that was hard to overcome with available lighting in room. I had received an email the week prior to my stay offering to upgrade my room to a 'view' for an extra $20 per night, so I guess i should have anticipated this. There was a slow leak in the toilet tank triggering a sudden loud gush of refilling water every hour or so loud enough to wake me up throughout the first night. I notified the desk the next morning and they were responsive, sending someone to work on it that day, which reduced the frequency of the noise but not eliminating it. Bed and linens were comfortable and my advanced request for down free pillows was met without any need for me to call housekeeping after checking in. This is unusual and much appreciated. There was an empty mini fridge in room which I like to use for milk for my morning coffee... interestingly there was a warning on the unit saying it was not suitable for dairy products or medicines, presumably because it's not kept at low enough temperatures. Putting a milk carton in the ice bucket with ice and placing the whole thing in the fridge worked fine; ice remained frozen for the three days I was there. Since this traditional 'ice box' strategy worked, I ended up viewing the nominal refrigeration as a good energy saving policy.
April 21, 2015
Rated 5 out of 5 by ElTunes The Pros
One thing I noticed was ho professional an attentive the front desk clerk was (Becca, I think). She thought of everything, so I wouldn't have to. All questions answered and gave me everything I needed for a great stay.
April 9, 2015
Rated 5 out of 5 by Matt9820 True Professionalism
An error occurred on my original reservation confirmation that I did not catch. I alerted the staff of the Westin Michigan Avenue when calling to confirm my room for an upcoming weekend.
That's when their kind and considerate staff took over. Even though I was equal part to blame, the dates of my stay were restored without hesitation. I was even given a room upgrade with a view overlooking Michigan Avenue for my trouble.
It was a textbook example on how to deal with a problem. Not only did they solve it, but they earned a repeat customer as well.
The room was clean, spacious, luxurious and comfortable. Kind and courteous front desk and bell hop staff.
I highly recommend the Westin Michigan Avenue.
April 2, 2015
Rated 1 out of 5 by flnqca Terrible experience on March 28th
We booked this Westin Hotel since it was located near to where we were going to my niece's wedding. In addition, we stayed at this Westin Hotel in the past and had an enjoyable experience. The wedding was scheduled to start at 5:00 PM and our check in time at your hotel was at 3:00 PM. Since we were traveling 165 miles to get to the wedding, we planned to shower and change at your hotel. As it turned out, traffic in Chicago had us arriving after 4:00 PM but still plenty of time to change and go to the wedding. However, on checking in, we were told that our room was not ready. When we told your staff that the room was to be ready at 3:00 PM, your staff person replied that the check in time of 3:00 PM was no guarantee and that we would have to wait. At 4:45 PM my wife informed the staff person that she would be changing in the first floor restroom unless we were given a room to change in so that we could make the wedding. We were told that we could change in Room 1736 but that room would not be our room for the night. Upon knocking on the door to Room 1736, my wife was greeted by a half naked man who answered the door in only a towel. He asked if the hotel staff had also sent us to this room to change. Since my wife was unwilling to share this room with this half naked man, she contacted the hotel staff and then was told she could use Room 1846 to change in. Once again she was told that this was a temporary situation and would not be our room for the night. After quickly changing clothes, we were able to get over to a nearby hotel for part of the wedding ceremony. On returning to the Westin after attending the wedding reception at the nearby hotel, we informed the front desk that we needed keys to our room. When asked how our stay has been, we relayed to him the nightmare we had been through and he copied down the details we gave him. He assured us that he would pass this information on to his manager. Therefore, we expected to be contacted by someone on Sunday morning but when we checked out of your hotel at about noon, we heard from no one.
March 31, 2015
Rated 4 out of 5 by schvartza nice
nice place good location friendly staff
March 30, 2015
Rated 3 out of 5 by Chuck17 $67 for overnight parking is too much
Nice hotel. We got a remodeled room that was nice, but still had a paint smell. $67 parking is ridiculous.
March 16, 2015