Rated 4 out of 5 by LoisJ Great Location & Views
We stayed here in July 2012. We were upgraded to a front room in the front of the hotel on Michigan Ave. We had a view of Lakeshore Drive on one side & the famous church on the other. We were right across from the round Bloomingdale's window. I was able to go running several days along the Lakefront. Chicago has a great running/riding 'trail' along the Lakefront. the 'trail' is mostly blacktop & 2 lanes. When you get farther north, there is a cinder running path on both sides. This hotel is within walking distance of all the great shopping such as Watertower Place. There is bus stops outside of the hotel for the CTA. If you want a great view of Chicago, the John Hancock Observatory is across the street & the views are fantastic. The staff was very friendly & helpful. The beds were heavenly. I would have given it a 5 star if they update the bathrooms & carpets in the rooms & hallways. I will stay here next time I am in Chicago.
July 23, 2012
Rated 5 out of 5 by Nancy4 Awesome experience!!
Clean, well located, heart of the city! Quiet and very comfortable accommodations. Would stay again!
July 22, 2014
Rated 3 out of 5 by Grant4 Keys
On check in, my rroom key didn't open the door. Got another which also din't work. Bellman got 2 more keys which didn't work; he let me in with his key. Said it would be fixed while i was out for evenng. On return got new key which didn't work. Security let me in room. Next morning, same routine. Security let me in. Everybody apologized; nobody fixed it.
January 21, 2013
Rated 5 out of 5 by IPARay Between Excellent and Good.
Hotel is worthy of much better than a Good rating so I rated it Excellent. My only complaints are that I could hear water running that was coming from somewhere other than my room and the wait for an elevator was so long that I took the stairs a few times even though my room was on the 6th floor. Bed was incredibly comfortable and the location is great.
November 18, 2013
Rated 4 out of 5 by Mango70 Location location
We have stayed at this hotel for quite a few years in a row. Great location. Great staff.
I did notice on this trip that the room we had could of used a GOOD spring cleaning. The bathroom esp. The baseboards are filthy. I also think the rooms need updating. The furnishings are starting to show their age.
May 26, 2014
Rated 5 out of 5 by Maxie1934 Like home
Great staff,food and attentidiness!
July 26, 2014
Rated 2 out of 5 by Jenn8 Very disappointed with my stay
We checked in late, there was confusion with my reservation. Checked in June 10, 2013. It was 7:00pm - yes PM - I had to wait 20 minutes for my room. And then received the worst room view for being there on business for 5 days! Front desk gentleman was confused and not helpful. Gave me a credit for my wait - but room number was wrong on certificate.
July 1, 2013
Rated 5 out of 5 by aNearlySatisfiedCustomer Best Location but amenities missed the mark
Everything just worked during my 4 night stay. It is walking distance to everything that is important in Chicago's Million Dollar Mile.
What needs improvement is the non-pay TV selections are a complete wasteland - e.g., missing documentaries and science. Wi-Fi was not included hotel wide straight forward - the fees charged to get it are outrageous.
July 13, 2013
Rated 5 out of 5 by Cards1 Excellent staff, great facilities and location
Yvonne helped me at check in and she was very helpful and knowledgeable. Kira also helped me obtain some play tickets that were great. I called her before I arrived and they were delivered to my room the day before the play. The entire staff is very good and very accomodating. The location of the hotel was good for my business meetings and shopping.
February 4, 2013
Rated 5 out of 5 Great Staff
Exceptional courtesy from the staff at this hotel. The check-in went smoothly including help with getting Starwood points.
The restaurant staff really made me, a single female diner, feel totally welcome.
June 30, 2014
Rated 4 out of 5 by Meeting2013 Housekeeping needs to be retrained
Last year our bathroom was dirty, disgusting, this year someone had trimmed their beard (NOT my husbands color) the sink and toilet stool had shavings on it after 2houskeeping trips. My friend in the suite did NOT get her housekeeping till she called (it was evening) all their morning dirty dishes were still there when we went up to her room at 4pm
February 27, 2013
Rated 3 out of 5 by MA52 Great Service!
The folks at the Westin's are awesome and more than willing to help out. I was a little disappointed on how long it took to get my car from valet. We waited approx. 20 -25 minutes to get our car. Otherwise the hotel was great. Great location....
June 23, 2014
Rated 3 out of 5 by April Dirty room
When we checked in a complimentary upgrade was not available, which was fine. We were given a room on the 21st floor. There was old dried blood on the sheets. We spoke to front desk and were moved to another lean room. Then I get my bill and was charged 30 bucks to get a clean room! I stay at Weston's often for business and was very dissatisfied.
April 6, 2013
Rated 5 out of 5 by AJR1216 Comfort in downtown Chicago.
This hotel gave me a very quiet room which was comfortably luxurious.
July 22, 2014
Rated 5 out of 5 by Tldavis poor Service on 1/27/14
I am a weekly guest at the hotel. During the week of 1/27 when I arrived my sheets were dirty. I contacted service express and went to dinner. When I returned 2 hours later the sheets had not been change. Also during this stay I requested fresh towels and water. I had to place a 2nd call to service express for my request to be completed.
February 17, 2014
Rated 3 out of 5 by Susanm5 Nothing special
The hotel was convenient but pretty much a cookie cutter hotel. Only one bar/restaurant for a very large hotel so there was always a wait for breakfast, drinks, etc. The location on Michigan Avenue was the only positive
June 27, 2014
Rated 5 out of 5 by Josie6 This hotel has great staff and take care of your every need
Loved staying at this Westin, very welcoming and caring staff. I have to say our mornings were filled with laughter, when we had breakfast in the restaurant. The food was great but the service was the best, especially with one of the waiters (Steven) he made a tough day very pleasant with his wonderful funny personality, and great service.
March 7, 2013
Rated 3 out of 5 by HHR2 Average
Staff not friendly
Cleanliness an issue
July 23, 2014
Rated 5 out of 5 by Grammy2000 Perfect place to make memories.
My grand daughter and I visited Chicago for a shopping trip. We were extremely pleased with our stay at The Westin on Michigan Avenue! For such a large hotel, I was so impressed that the staff knew us by name right away. Our room was wonderful. The service was excellent and we will definitely return again. Thanks for a wonderful stay!!
August 3, 2013
Rated 5 out of 5 by Rich Great Friendly Service
Great Staff ....made sure my room was set when my cancelled/delayed flights didn't get me to the hotel till 1:15 am. Had a problem with a phone not charging ---but had a maintence staff member at my room within 10 minutes of making the call ...it was fixed in 2 minutes!. Staff has always been particularly friendly at my stays here.
February 3, 2014
Rated 2 out of 5 by HT02 The hotel is very dated and not what I expect from a Westin branded hotel
This hotel is dated and functional at best. It is far below what I expect from a Westin branded hotel.
The room is decorated in a late 1970's look, the HVAC worked poorly and the staff and service was a mixed bag, some very professional and helpful while others behaved more like civil servants than team members of an upscale hotel.
October 28, 2013
Rated 5 out of 5 by Nanna3 Great Stay
The staff was exemplary and dining was very enjoyable. The only problem with my stay was slamming doors late into the night. I realize this is nothing you can control however, disrespectful guest being loud was very disruptive.
June 20, 2014
Rated 4 out of 5 by wjhall Very Nice
This hotel was booked very last minute and I was not sure what to expect. The staff were all very friendly. Hotel was clean and in a terrific location. My only downside is the pillows, they were very lumpy and not comfortable at all. If that is the only negative I would say it's a very good place and I will probably stay again.
January 13, 2014
Rated 3 out of 5 by frankie627 First time stay at Westin
This is my first time stay at Westin. Kind of expecting a little more from service and room deco. When I check in nobody ask me if I have a SPG number, are they not promoting it? Unfortunately my co-worker told me later to call the front desk to give my SPG number so i can get free internet, otherwise I will have to pay each day.
March 8, 2013
Rated 3 out of 5 by Desolina Signs of wear
The air in the room was thick with air freshener and the bed skirt was stained and dirty. An employee was knocking on doors just after we arrived and when we answered he wondered if we were the previous guest, not checked out on time, or the current guest. The room was quite noisy - all hallway noise can be heard.
April 7, 2014
Rated 3 out of 5 by JAW81 Slipping
I've stayed here a number of times. This visit they had the room type wrong, didn't consider upgrading with our SPG Gold, took out the single robe in the room during housekeeping and didn't replace it, wouldn't give a 4PM checkout until I pushed them, and acted like I was a bother when I came down to tell someone about the stay.
September 30, 2013
Rated 5 out of 5 by VinceO Great Time.
It was our anniversary (30) and we had never stayed at this Westin. Was a great experience. Front desk staff very friendly. Valet, porters even maid staff very nice and welcoming. Great location on Mich. Ave. We had a room near the corner with a view down Michigan Avenue. It was a great stay and would recommend staying again.
October 16, 2013
Rated 4 out of 5 by Carolinian Overall good experience
I'd recommend having a grab bar in the bathtub shower area for safety. As SPG member, I was told I'd get a morning newspaper-I did not. Food was good in The Grill-but service a bit spotty. Great location for shopping.Conference facilities and service was excellent.Also suggest having shoe mit included in bathroom accessories.
September 30, 2013
Rated 5 out of 5 by Mac1 This hotel has excellent features
I have stayed at this hotel many times over the last several years. Each time I have stayed at the hotel I have found that the staff goes out of its way to accommodate the needs of its guests, whatever they may be. The staff is always pleasant, courteous and respectful, and the hotel itself is always clean and well-furnished.
July 12, 2012
Rated 2 out of 5 by burr0076 Not what it once was
The lobby is clean and bright, but the hallways and rooms are old and dingy. The workout room had broken machines and was way too hot inside. The outlets in my bathroom didn't work. I can remember the Westin on Michigan Ave from 20 years ago that was much more special and luxurious. It definitely did not meet my expectations.
January 24, 2013