The Westin Michigan Avenue Chicago

  • 909 North Michigan Avenue
  • Chicago,
  • Illinois
  • 60611
  • United States
  • Map

Rooms & Rates

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Children per Room

This information enables us to identify the rooms that will best accommodate your party and to prepare for your arrival.

See room terms and details for information about rollaway and/or extra person charges.

Age Requirement Policy

Guests must be 21 years or older with photo identification to reserve a room.

Rated 3.6 out of 5 by 632 reviewers.
Rated 4 out of 5 by Great Location I really enjoyed my stay at Westin Chicago. The location is the best, rooms are very confortable. The only bad points were that the TV had a little of bad quality on some channels. The room space is perfect. The lobby is small for all the everyday movement and people. I think that there is not enought staff October 15, 2013
Rated 3 out of 5 by A bit disappointing We had no heat in our bathroom whatsoever. It was freezing in there. Also, we were close to the elevator and you could hear it all night long. After checking out, we were erroneously charged for the use of the stocked refrigerator. We have since been credited, however we did not need this additional aggravation. February 4, 2013
Rated 4 out of 5 by Perfect Spot The hotel is located in one of the best spots in town, near all the stores and very close to the train station. Our room had a great view of the Magnificent Mile. Overall hotel staff was great, Ashley checked us in and was very nice and friendly. Will definitely stay there again when I return to Chicago. October 22, 2013
Rated 3 out of 5 by Noise Beautiful hotel but the noisiest hotel I've ever stayed in - all night long noise from inside the hotel - not sure if it was the elevator or what but like I said I've never experienced that before from inside. We attended a wedding there and it was beautiful and the food was excellent. December 10, 2013
Rated 5 out of 5 by Stay 7/14/2013 My granddaughter and I spent two nights here for our time in Chicago and she as we'll as myself had a wonderful stay. The staff was there to help in anyway we needed. If I had one problem it was that I would not cool the room as we wanted. But then again it was very hot out. We would stay again in a minute. July 17, 2013
Rated 3 out of 5 by Subpar room I have stayed at this hotel a number of times and I am sure all hotels must have their unfortunate rooms but this is the first time I have had one at this hotel. It was just disappointing when you know how nice other rooms are. I booked it the way I always do but must have drawn the short stick this time. January 17, 2013
Rated 4 out of 5 by Upkeep Celing should never be spot painted. it gives the room a bad appearance. it makes it appear as if management does not care. The closet had a bad odor. I noticed this after we came back to change for the evening. I didi not mention this to the front desk as I did not feel like playing "room shuffle". September 16, 2013
Rated 1 out of 5 by AWFUL Valet Parking My experience at the Westin on Mischigan avenue was ruined by my valet parking experience. The staff was completely disrespectful, and kept me waiting almost one hour to park my car. The hotel is nice, and the servic e at the desk was exceptional, but it was ruined before i even got there by the valet. May 28, 2013
Rated 4 out of 5 by Price Quotes Deceptive We were told that our stay would be $129 per night. Now I can understand the extra $20 in taxes per night but NO ONE told us it would cost $60 per night to park there. So our $129 a night ended up being over $200 a night and we were NOT happy about it. Truth in price quotes would have been appreciated. February 17, 2013
Rated 5 out of 5 by Thanks for the help I had mistakenly made my reservation at another Westin in Chicago and did not realize it until I arrived at the hotel to check in. The woman that was checking me in quickly called the other hotel and transferred my reservation with no issues or additional charges. Actually recieved a better rate! February 7, 2013
Rated 3 out of 5 by Location Good... Rooms need updating The location of the hotel on the mile is great. The rooms were blah. There were cracks in the ceiling and you could see the dust in the alarm clock. The hotel rooms are in need of a major remodel to compeat with the other newer hotels near and on the mile. December 29, 2013
Rated 3 out of 5 by Rooms We were in a "traditional" room and found its layout, closet size and furniture facilities to be lacking. We do not believe that we received appropriate value for our rate and should not have to pay a premium to get a "descent" room.. Your standard room ought be to at a higher quality and size. April 15, 2013
Rated 5 out of 5 by Great Staff From the wonderfully friendly welcome of Yvonne at check-in to checkout (including the waiter staff at the Grill) the staff were especially friendly and helpful during my stay. This was even before being identified as a Starwood Member ...upon identification as an SPG member it got even better. February 4, 2013
Rated 5 out of 5 by Well cared for My stay was fantastic! From the very beginning of being greeted on the sidewalk by the doorman to incredibly courteous staff to having the doorman help me flag down the shuttle van driver and helping me with my suitcase. It was a terrific experience. Amazing food, hospitality and accomodations. January 28, 2013
Rated 4 out of 5 by The Location of this hotel is Excellent The location of this hotel is excellent-go right you have the parks and shopping...you go left out the main entrance you have the shops and tons of eating location....the playhouse is also only a block or so away-you can walk or take a short cab ride everywhere in downtown Chicago~ November 11, 2013
Rated 2 out of 5 by Below SPG and Westing standards This is a below SPG/ Westin standard hotel Besides that, I am not sure if I was upgraded to a better room (as told to me by the staff) If what I got was an upgraded room, not sure what the level below would be like 1st time I have been disappointed by an SPG hotel December 6, 2013
Rated 4 out of 5 by Visit with granddaughters My friend and I decided to take our granddaughters to Chicago to visit and have lunch at the American Girl Place. Your hotel was recommended as having an American Girl Package. C.N.- Business Travel Sales Manager, helped me make this a dream come true for the girls, the grandmothers, and even the dolls. C.N. not only coordinated the package for us, but also recommended different things to do. We couldn't have asked for a nicer and more cooperative contact at the hotel. The girls loved their American Girls doll beds, the ice cream sundaes, the discount coupons for meals, and the American Girl in-room movie. My friend and I were very happy with the way the entire staff worked to make the girls' experience the trip of a lifetime, from the concierge who made sure the doll beds were in our room on time, to the lady at room service who made a beautiful tray for the girls' ice cream sundaes. We highly recommend this package for any family visits to Chicago which include visiting the American Girl Place. October 3, 2012
Rated 1 out of 5 by Poor service We had a roll away bed ordered for our daughter. We did not have it set up as we checked in. We were told it would be delivered in fifteen minutes. Then delivered at 7 We attended the wedding reception told it would be delivered at 11 finally delivered at 2:30 am. Totally unacceptable. September 2, 2013
Rated 2 out of 5 by I was disappointed We have been coming to the Westin Michigan Ave for 5 years now to celebrate my mother's birthday. This year she was 84, quite an accomplishment. This year we were all dissappointed in our rooms and the hotel in general. It badly needs a facelift and some life breathed in to it. October 28, 2013
Rated 5 out of 5 by FANTASTIC STAY!!! There is nothing better than having a room ready when you check in that over exceeds your expectations. We were downtown for my husbands surprise birthday weekend and the room was wonderful! Very cozy! Thank you for a easy and comfortable stay! We will return! December 9, 2013
Rated 5 out of 5 by Hotel restaurant personnel Quality restaurant staff in the morning for breakfast. Our server was very courteous and personable. The following morning he greeted us by name and brought us coffee immediately upon seating us. Even remembered we took cream in our coffee. Always smiling and checking on our needs. September 2, 2013
Rated 2 out of 5 by An underwhelming Westin Friendly staff but facilities are below average. I was upgraded to a deluxe king room with an extremely noisy ventilation system. An evening beer is $20 delivered. $9+$5 delivery +24% gratuity. As an SPG Platinum member and recent Westin guest I wouldn't return unless I had to. September 30, 2013
Rated 5 out of 5 by Conference with Daughter Exceptional Service, Close to everything. Beds were very comfortable; just like home. Cons: The nozzle to turn on the shower was broken off completely, we had to use a washcloth to grip the end of a screw and pull it out to get the shower on. The water pressure wasn't very strong. April 15, 2013
Rated 5 out of 5 by Everything you'd expect, and more The usual great experience when staying at a Westin. Along with some fantastic customer service - I needed a spoon, didn't want to walk down Michigan ave at 10pm and with a quick call one was at my door 10 minutes later. Great location, on the main strip, but slightly tucked away. June 3, 2013
Rated 4 out of 5 by Great location and excellent staff Stay here mostly for the location as it is the best. I stayed for business and there are so many great restaurants, shopping and attractions all within walking distance. THe hotel is in need of a renovation, especially the hallways but overall the value is great for the location. February 25, 2013
Rated 3 out of 5 by Very Worn Down While this hotel is in a great location and has lots of charm, the room are in serious need of an update. Fraying carpet, exposed electrical wires in the wall (not safe for kids!), mis-matched furniture etc... I am not picky but this is one of the weakest Westin's in the lot. September 20, 2013
Rated 5 out of 5 by Stay in Chicago The Westin on Michigan Avenue 909, is the only hotel I stay at when visiting Chicago. It is a friendly, clean and accomodating hotel. I have never had a bad experience as of yet. Anytime someone asks me about staying in Chicago, I would only recommend The Westin on Michigan Ave. October 8, 2012
Rated 4 out of 5 by Great location This hotel is the perfect location if you are a tourist in Chicago. We ate at four excellent restaurants within one block of the hotel. There are tons more within walking distance as well as shopping galore. The staff was helpful and efficient. You can't go wrong here. October 15, 2013
Rated 5 out of 5 by This Hotel has great staff and comfortable beds. When in Chicago for business or pleasure, The Westin, Michigan Ave. is always my hotel of choice. The beds are very comfortable and the staff is always wonderful. The location can't be beat; walking distance to so many wonderful shops, restaurants and beautiful Lake Michigan. May 29, 2012
Rated 3 out of 5 by Westin MI Ave is average Needs a bit of an update. Also i made phone call using a toll free number (858) and the Westin charge $160 for greater than 15 minutes. Did not appreciate the repsonse of the manager who was unwilling to reduce this excessive fee. I will not be staying at this Westin again. August 21, 2013
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