The Westin Michigan Avenue Chicago

  • 909 North Michigan Avenue
  • Chicago,
  • Illinois
  • 60611
  • USA
  • Landkarte

Zimmer & Preise

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  • Falls der Aufenthalt mehr als 90 Übernachtungen umfasst, rufen Sie bitte unter +(1) 866 539 3446 an.
  • Sie können nur bis zu 550 Tage im Voraus buchen.
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1 Zimmer 1 Zimmer , 1 Erwachsener 1 Erwachsene , 1 Kind 0 Kinder
Rated 3.6 out of 5 by 705 reviewers.
Rated 2 out of 5 by Too much noise This is the first time that a Westin has not met my expectations. The rooms are not very sound-proof-and outside noise was a problem. Our next door neighbors were especially noisy and prompted us to ask for a room change which was appreciated. You could hear evry guest get off the elevator and open and close room doors. Even in the new room we were able to hear upstairs guests on the 12th floor use the bathroom. March 25, 2013
Rated 2 out of 5 by Duvet on bed covered in nut gravy! Woke up to find the sheet covering the duvet had been peeled back exposing the many disgusting stains that my wife snuggled all night. She is so horrified that we will never stay at the Westin Michigan Avenue ever again. March 25, 2013
Rated 2 out of 5 by Time for a refresh I've stayed at this hotel several times over the years. The location on North Michigan Avenue is outstanding for shopping. Over time the rooms have become dated and unkempt. This most recent stay was a 5-night stay. My shower had evidence of black mold. The room was very dirty and evidence of items left by past guests was present on the floor and behind the curtains. Room cleaning occurred very late in the day (between 3 and 4pm each day) For the price, I will not be staying here again. My SPG gold status resulted in no positive experience and I was placed on a standard floor despite multiple floors available for SPG guests. March 24, 2013
Rated 4 out of 5 by A nice stay. Clean with friendly and cordial help. The welcome and check-in was excellent. The room was as expected and adequate for our purposes. Routine size and consistent with what I think is elevated prices for most hotels. Got used to the noise from being next to the elevator . A small but comfy lobby. Not a big space for autos etc. but it worked with assist from the help. March 24, 2013
Rated 5 out of 5 by Excellent service I was very pleased with the service I received. I was surprised when I got free Wifi and bottled water. Though the water wasn't in my room until the last day it was nice to have that perk. The staff was very nice and welcoming me. They also went above their call and printed out my boarding pass for my trip home since i wasn't able to print it at the appointed time. Marc March 22, 2013
Rated 2 out of 5 by Extra work on you the customer I appreciate the upgrade but have yet to obtain a copy of my portfolio which creates extra work for me. March 21, 2013
Rated 3 out of 5 by Disappointed As a SPG gold member I was not placed on a perferred floor. Also after calling twice they couldn't restock my room with bottle water (as a gold member complimentary water daily either). Disappointed for a Westin. March 21, 2013
Rated 4 out of 5 by Convenient location Very convenient location, super friendly and helpful staff (from bellman, to front desk to concierge). Wait for room service on a Sunday night was longer than expected (I was told 30 mins or less, took over an hour +2 phone calls for status). Hotel restaurant has good food but very $$$ - not ideal for family dining. Rooms are spacious and comfy. Showerheads are wonderful (rainfall type) with good water pressure, but the bathroom had some peeling wallpaper and there were cracks on the ceiling in the bedroom. Hotel could probably use some renovation in not too distant future. Elevators were fast. March 20, 2013
Rated 5 out of 5 by Fabulous Wedding Local Though the wedding we attended was not in the Westin on Michigan Ave., it was the perfect hotel. The staff was welcoming, and the location could not be beat. Thanks to the concierge, we were able to walk to the most interesting restaurants and other fascinating destinations. Highly recommend! March 19, 2013
Rated 4 out of 5 by Sound proofing the rooms... Perhaps it was the St. Pat's celebration, but the sound proofing between rooms left a lot to be desired. Other than that, the hotel was great. March 18, 2013
Rated 4 out of 5 by Hotel is fine and good for tourists I would be back again next time March 18, 2013
Rated 5 out of 5 by Excellant Place to Stay in Chicago! I have stayed at this hotel many times and the entire staff is top notch! They over extend themselves and make sure everything is perfect! The rooms are very comfortable and the beds are the best! I will be back! My thanks to all! March 17, 2013
Rated 3 out of 5 by Staff was great! Lovely room, no pool. This was a nice location on Michigan Avenue just across the street from American Girl Place and Cheesecake Factory. Staff at concierge desk was great-went the extra mile for me with my freezing and storage of breastmilk. For this I will always like them. The room a bit warm due to no a/c on in the winter...one night maintenance came up and opened our 15th floor window for us for a little while which cooled down the room nicely, he then closed it. Disappointed no pool but they do have reciprocality with the W five blocks away (too hard to walk there for a swim with three children). Starbucks in lobby a plus, and The Grill was good food (pricey), good service, and fun bar. Clean hotel, comfy beds. March 17, 2013
Rated 1 out of 5 by Unsatisfactory The hotel is in desperate need of a renovation in the hallways and rooms. It was completely understaffed at the front desk and bell area. For a Westin, completely disappointing! March 17, 2013
Rated 2 out of 5 by rude and innacurate Front desk clerk at check in very rude and unprepared. didn't recognize my platinum status. gave horrible room , had to come down to have it changed. March 16, 2013
Rated 5 out of 5 by Nice Stay We had a group of 8 and everything went like clockwork...the staff was excellent with anything we needed and was very helpful... March 14, 2013
Rated 2 out of 5 by The room was not clean Unfortunately my room was not clean, bed was not done and hotel reception could not resolve the problem. March 13, 2013
Rated 4 out of 5 by slipping a bit I come her with business partners almost every year for the past 5 years for the comfort and wonderful location. This year the lobby and staff are great as always but the room was slipping a bit for westin standards. Our fridge wasn't keeping things cold even after they serviced it and the shower only worked well as a hand held. Love this place just a little disappointed but the beds were comfy as always! March 12, 2013
Rated 5 out of 5 by Wonderful Wedding Weekend My son was married at The Westin Michigan Ave. on 3/2/13. We had many guess from all across the country staying at the hotel. The hotel staff was very polite and attentive. The service in the restaurant for morning breakfast with a large group was fabulous. Phyllis Washington, the Asst Catering Manager was very easy to work with. The food and presentation of the food at the wedding was outstanding! For such a large group, to have a five star meal is unusual at a wedding. Guest raved, ballroom and view is lovely, location of hotel is fabulous and all are very happy with The Westin! Thank-you! March 12, 2013
Rated 1 out of 5 by Not good enough They charged me for a drink in room that I did not have. After calling them 3 times and left them voice messages they did not return the call. Not a good service. Old rooms. Small gym. Food in room very expensive. March 12, 2013
Rated 4 out of 5 by Very up to date and well organized Very comfortable rooms and lobby, modern, quick check in and out. March 11, 2013
Rated 3 out of 5 by Not the nicest Westin I've visited I was dissapointed in what was considered a delux room. It was small with onlly seating for one. The hallways on our floor were drab as well as the room. Room service got our order wrong twice. On our check out morning housekeeping knocked and then let themselves in to clean at only 9:30 My guests in the adjoining room did not get a robe to use during their stay.. I am used to better as a Starwood customer. March 11, 2013
Rated 5 out of 5 by Flawless execution My company hosted a 3 day meeting for 260 guests at The Westin last week. The execution of the event was flawless and our expectations were exceeded almost beyond words. One of our attendees visited the front desk to see if they could direct him to a pharmacy for cold medicine and when he returned to his room, there was a bowl of chicken soup with a get well note from the staff. Another of our attendees was talking to her housekeeper about her weekend plans that included her husband for their 10 year wedding anniversary and the housekeeper sent a bottle of champagne to their room with a hand written note congratulating them. Many thanks to the Westin staff for their genuine and gracious hospitality. I have had the pleasure of visiting some of the world's finest hotels and have never experienced service of this quality. March 11, 2013
Rated 3 out of 5 by Three star at best While the staff at the Westin were quite good and helpful throughout the stay the hotel itself was no more than a three star. The rooms were noisy, the beds mediocre, and the space in need of a little TLC. March 11, 2013
Rated 5 out of 5 by Construction Professional The Weston meets my expectations each time I stay ,whether it is business or pleasure. The location, services, food and professional staff are excellent. March 11, 2013
Rated 1 out of 5 by Surprisingly terrible treatment. I have stayed at this hotel many times. This past weekened, we took two couples with us and the treatment we received was unacceptable. We were talking in our room, and the hotel sent security up to give us a noise warning. They requested that we sign a form stating that they could request that we leave without a refund. We were mortified. I personally walked down to the front desk and was advised that the manager would call the next day to discuss. Management never called. When I pursued this the following evening, the response was simply that this is their policy. We were treated like common criminals sending security to our room! No music, no loud television, just six adults talking prior to leaving for dinner. If another guest complained, a phone call and polite request would have sufficed. Sending security was unnecessary and insulting. March 11, 2013
Rated 5 out of 5 by best Hotel This Hotel was great for me this past weekend, the area is the best for me when I have my grandchildred with me, all of the store are very close and we can walk. When I chek in Ms Evonne(Yvonne) was great with me and the kids because I needed a late check out and she was helpful in getting this for me Thank You for having a Great Staff. I will be back again!!! March 11, 2013
Rated 5 out of 5 by Excellent service Everyone was helpful, happy and willing to go the extra step. March 9, 2013
Rated 3 out of 5 by Nothing special Nothing special about this hotel. March 8, 2013
Rated 3 out of 5 by First time stay at Westin This is my first time stay at Westin. Kind of expecting a little more from service and room deco. When I check in nobody ask me if I have a SPG number, are they not promoting it? Unfortunately my co-worker told me later to call the front desk to give my SPG number so i can get free internet, otherwise I will have to pay each day. March 8, 2013
  • 2015-05-28T20:17:51.316-05:00
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