Rated 3 out of 5 by Chuck17 $67 for overnight parking is too much
Nice hotel. We got a remodeled room that was nice, but still had a paint smell. $67 parking is ridiculous.
March 16, 2015
Rated 5 out of 5 by Ann725 Excellent concierge service
I needed to secure a limo to attend a meeting outside of Chicago during my recent stay. The concierge Rhoda, booked an excellent service and then went beyond to secure an adjusted rate when there was conflicting rates. This took numerous phone calls and messages but she made sure she followed through and was successful. This type of service is greatly appreciated !
March 16, 2015
Rated 4 out of 5 by dougalster Relaxed buisness
I was in Chicago for a long weekend conference. Staying at the Westin was a great choice. It felt very calming after a long day. I felt like I had everything I needed right around me and if I needed to the staff was ready to help me.
March 12, 2015
Rated 5 out of 5 by Sue222 Warm oasis in freezing Chicago
Had it not been so incredibly cold during my stay, I am sure I would have enjoyed my stay here even more. I tried to walk around the area but due to single-digit temperatures and wind, it was of short duration. I was in Chicago to attend opera so you go when it's onstage despite the calendar. I had a lovely lunch in The Grill on the Alley and appreciated the concierge service that arranged for my ride to O'Hare to return to my home.
February 25, 2015
Rated 4 out of 5 by Rudy970 Crowded but Nice
We stayed here for one night beacause my wife was having a procedure done at a downtown medical practice. It was Valentines Day weekend and the hotel was extremely busy and crowded. The lobby isn't the best layout, so it was a bit chaotic trying to check in with traffic running through the check-in area. The staff was very helpful and friendly and the room was nice. You can see that the hotel is still updating (I assume that it has not been a Westin for too long). They do not have an SPG members lounge but they said they are working on that, but there appear to be many SPG Member floors.
This hotel is in a great location for shopping, dining and seeing downtown. Very convenient for that. Parking is expensive, though, if you are driving.
Overall its a nice Westin, just doesn't have all of the amenities.
February 16, 2015
Rated 3 out of 5 by Paris14 Hotel is tired
While the hotel is in a great location, the facilities are a little tired. The Westin rooms need a make over.
February 8, 2015
Rated 5 out of 5 by KatieZee Attentive Staff
I checked in on Sunday, February 1, 2015, the day of the Blizzard Linus. I had driven through it and arrived feeling completely exhausted and shaken. Jasmine at the front desk was very kind, up graded my room and got me free wi-fi. I was there for the Grad School Acting auditions and nervous and the next day found that Jasmine had had Hot Chocolate and Cookies sent to my room. These little touches just made my stay really wonderful. The whole staff was very friendly and helpful, but Jasmine, I felt, was really looking out for me.
February 7, 2015
Rated 2 out of 5 by JIEI Location was great
My family spent the weekend in Chicago and wanted a hotel close to certain stores so we booked this hotel. While the location was great we were not impressed with the hotel. While waiting to check in other guests were helped before us even though we had been waiting first. When we got to our room the blind was pulled down and had something all over it. My husband then noticed blood on the bathroom wall and bloody fingerprints on the back of the door. He addressed this with staff and a cleaning manager was sent up. Said they would do their best with the towel they brought but that they would probably need a brush to scrub it. They did not bother to get one. Room just did not feel clean and expected more from this hotel. To end the experience we went to get our car from valet and gave them our ticket and after 10 minutes of waiting they came over and asked us what kind of car we had. Not sure that I would give this hotel another chance.
February 3, 2015