Rated 4 out of 5 by eveaub Bathroom
the tub had hairs in it. the toilet was the loudest i have ever heard when flushed.
June 15, 2013
Rated 1 out of 5 by MicheleM2012 going downhill...
First, you stay at this Westin for it's fabulous location. I stay here often, and have many stays over the years. However, my stay last week has me questioning if I will continue to stay here. I will make up my mind next week as I have a reservation.
Here are the assorted issues, that in isolation are no big deal, but added up made my stay frustrating: didn't get the high floor/lake view room I booked due to plumbing issues- instead in a regular room but at the same high rate; broken safe that even after complaining wasn't fixed, a room that was so cold I slept in a bathrobe both nights (even with the heat turned up) and then a breakfast order that never came.
I did reach out to management, expressed my concerns and hope my feedback was listened. I felt that the staff did the best they could knowing the issues, and they continue to be friendly and try to be helpful.
At the end of the day, I will give this spot another chance but this steady decline in service really needs to be addressed. There are lots o.f other, much nicer, hotels right nearby. I completely understand things happen and they could not give me the room I booked, but I absolutely should not be paying a rate for a room that I do not get.
February 6, 2013
Rated 5 out of 5 by Patty57 Patty E
The stay was everything we expected and more. Thanks for the great hospitality
March 4, 2013
Rated 5 out of 5 by Lola25 Great Location
We loved being just off of Michigan street. Walked to most of places we went.
July 15, 2013
Rated 5 out of 5 by Redcrossjill This hotel is great for conferences!
The meeting space had wonderful views of Chicago and the food was delicious!
March 27, 2013
Rated 5 out of 5 Excellent location
This hotel is an excellent location for dining, shopping and so much more!
February 20, 2013
Rated 5 out of 5 by Cards1 Location, location, location
Leonard was very helpful at check-in. The location is the best in Chicago!
June 23, 2013
Rated 5 out of 5 by Bruce66 Great Experience
Your staff were excellant and very kind and helpful. We felt like family.
October 15, 2013
Rated 4 out of 5 by Fadingfan Our Stay
A great location and a great facility.
March 31, 2014
Rated 5 out of 5 by mmcmullen Great Service
Awesome location and great service by the maintenance/engineering staff.
July 5, 2013
Rated 5 out of 5 by Julep Great customer service
Appreciate you honouring the conference rate after the stated deadline.
September 21, 2013
Rated 3 out of 5 by MLS2013 Fine
Hotel is average. conveniently located. not the the best for ambiance.
April 26, 2013
Rated 5 out of 5 by Jackie69 Great Location and view!W
Wonderful staff, great service and a great visit to a beautiful city.
October 31, 2013
Rated 5 out of 5 by Nami Great housekeeping staff
Our floor, (27) had the best staff ever encountered, especially Lupe!
February 21, 2013
Rated 4 out of 5 by fw1622 interleague play
Fortunately record rainfall did not dampen spirits of Chicagoans.
April 21, 2013
Rated 4 out of 5 by Bride Very up to date and well organized
Very comfortable rooms and lobby, modern, quick check in and out.
March 11, 2013
Rated 5 out of 5 by jd53 great hotel
great hotel. only issue was the a/c could not get the room cold.
July 8, 2013
Rated 5 out of 5 by erod Wonderful
Everything was great except $60 per day parking seems extreme.
March 31, 2013
Rated 5 out of 5 by Sue501 Excellent service
Everyone was helpful, happy and willing to go the extra step.
March 9, 2013
Rated 3 out of 5 by Argargom This Hotel is old, good located
I had to negociate internet cost
March 20, 2014
Rated 5 out of 5 by Byrnesie51 Peter
This hotel is an excellent location and the servcie is great
February 21, 2013
Rated 5 out of 5 by lydia60 great staff
Smooth check in, great staff and rooms with plenty of space.
April 1, 2013
Rated 5 out of 5 by Aroo Auto Parking
The overnight parking rate of $65 per night
August 21, 2013
Rated 5 out of 5 by Jch597 Great location
In the heart of downtown, great for people that walk a lot
July 16, 2013
Rated 2 out of 5 by wonderG nice location, but needs some attention to amenities
Poor housekeeping service. something bite me in the beds.
September 8, 2013
Rated 5 out of 5 by Lind777 Staff
The staff at this hotel are super friendly and helpful!
April 29, 2013
Rated 3 out of 5 by Thunder Hotel Review
Carpet needs to be replaced and other items repaired.
September 19, 2013
Rated 3 out of 5 by AJ42 This hotel is in a great location but
the room decor is just average. could use an update.
March 5, 2013
Rated 5 out of 5 by Rich63 Terrific Service
All staff were extremely helpful and friendly.
December 28, 2013
Rated 5 out of 5 by drsher08 The hotel is in the perfect downtown location
The heavenly bed experience enhances our vacation.
May 27, 2013