Rated 5 out of 5 Love the Westin!!
For the third time in a 1 1/2 years I have had an outstanding experience at the Westin. They are my go-to place to stay away from home!!!
January 28, 2013
Rated 5 out of 5 by Stone68 great location
Outstanding hotel, heart of shopping, Kira & Rhoda in Concierge are excellent. Bell staff very friendly and helpful. Love this hotel.
October 8, 2013
Rated 5 out of 5 by krisbtweets Great Hotel and Service
As always service is fantastic, it seems like anything you need is just a call away. Great location and very comfortable room and bed!
June 3, 2013
Rated 2 out of 5 by Alice55 Hotel needs a complete overhaul. Room was filthy.
This hotel interior was old and dated. The room was disgustingly filthy. There was so much dust on surfaces I could write my name it.
May 20, 2013
Rated 5 out of 5 by Raclay61 Great stay
Super accomodations in Chicago.
February 18, 2014
Rated 5 out of 5 by crazy4mydogs Great service
Every hotel staff that I interacted with was great and went out of their way to be helpful.
I got a great room rate on line too!
February 3, 2013
Rated 5 out of 5 by Chicagofun Nice Stay
We had a group of 8 and everything went like clockwork...the staff was excellent with anything we needed and was very helpful...
March 14, 2013
Rated 2 out of 5 by jendryx $60 for PARKING????
Come on, there's no place to park around there, you're adding a 50% premium to the room. Bad taste in my mouth. Think about it.
March 25, 2013
Rated 4 out of 5 by Meee The check-in provcess was very unpleasant. Dariel (I belive his name was) helped me, after waiting for along time.
I had better experience with check in process in the past, and a much friendly attitude. He was not able to pronounce my name.
June 30, 2013
Rated 3 out of 5 by Drive225 Expected More
While the location of the Westin on Michigan was excellent, my stay at this Westin was somewhat lacking. As noted by others the walls are most definitely not sound proof, and while I accept that it is an older building, this nuance is something that staff should keep in mind when they congregate to air their personal grievances in the hall. Some of the other reasons for my reserved rating: trash (large chip bag) behind the night stand, room wasn’t cleaned and phone did not work. There were also mix-ups with reserving multiple rooms under one name and then after the mix up the group was given one room, but had to wait another 1+ hour (after normal check in time) and told to come back later because a second room wasn’t ready. I spent way more time at the front desk than I care to or would have deemed necessary. And perhaps I’m just unfamiliar, but when it is freezing cold out, and someone asks for a cab, is the first response supposed to be…”Are you staying at the hotel?” I was, but what if I hadn’t? Normally, I am very pleased with Westin properties, but this stay, hopefully was just an off week for staff. As noted, the location, for business and respite activities, was ideal.
December 16, 2013
Rated 4 out of 5 by Jennyjo Great place to stay
The hotel is located in the center of great shopping. The rooms were clean and provided all the basic needs for my stay.
October 26, 2013
Rated 4 out of 5 by jane22 I love the lobby!
What a great lobby from the décor to the location. It's very conducive to doing business there. I felt very warm and welcomed.
April 4, 2013
Rated 5 out of 5 by Sue45 Fabulous view
We were on the top floor and faced north, viewing the lake and North shore Drive. Staff was very friendly and helpful.
October 16, 2013
Rated 4 out of 5 by Lemmy Great Location
The location is perfect. We were disappointed that there was no pool. And the room was tiny. But the employees were great.
January 21, 2013
Rated 5 out of 5 by Beverly07 Excellent location
Shopping trip on The Magnificent Mile. Hotel was great location and met/exceeded our expectations.
December 16, 2013
Rated 3 out of 5 by DanF46 Nice hotel, but
I was not happy with the bed which was too stiff. I had back stiffness lying on it and had difficulty getting up.
October 21, 2013
Rated 5 out of 5 by tony121 My stay
I was here for work and i was very happy with my stay because of the kind, helpful and friendly staff of the Westin.
July 16, 2013
Rated 5 out of 5 by jogger Good Vibe in Lobby
The room was very comfortable, but the bathroom could have used some freshing.
Bed was perfect, loved the pillows
September 16, 2013
Rated 3 out of 5 by Cathym Good Location but less than outstanding service
The hotel was nice, the staff was not. The Grill had slow service and unwelcoming staff as well.
December 11, 2013
Rated 5 out of 5 by Bobe Best hotel in Chciago...or anywhere!
Best staff. Best rooms. Best facilities...and after you've been once, everyone remembers you!
Why go elsewhere?
August 5, 2013
Rated 5 out of 5 by jewelspl Luxurious Bed!!!
The Staff was so very Friendly My favorite part was the BED....so comfy...I didn't want to leave it!!!
November 17, 2013
Rated 5 out of 5 by Mario5678 Location
The location of the hotel is great right on the magnificent mile. Hotel very clean and very friendly staff ⭐⭐⭐⭐⭐
January 24, 2013
Rated 3 out of 5 by Bobbyjoke876 Loud and annoying
Our room was beside a wedding party which hosted a loud and annoying party until 3am. We got very little sleep.
July 21, 2013
Rated 5 out of 5 by Maxie1934 Yearly visit
We love this hotel. It was our anniversary when we checked in. We received a bottle of wine and a superb view.
August 25, 2013
Rated 4 out of 5 by Doc88 Heater
The room was cold when we arrived and took a few hours to warm-up. Otherwise the stay was good. Love the bed.
January 31, 2013
Rated 2 out of 5 by JSGpoa2013 hotel rooms need to be updated and up graded
Worst beds and pillows I have ever experienced at a SPG chain. If you need sleep do not visit this one.
October 7, 2013
Rated 5 out of 5 by Christopher10001 All Around Best Stay
I've stayed at this Westin 19 times and I've never been disappointed. I feel at home the minute I walk in.
June 27, 2013
Rated 4 out of 5 by MAMster Comfortable rooms
Quiet, restful rooms, somewhat confusing with an east and west tower when trying to get to upper floors
September 23, 2013
Rated 2 out of 5 by amanda8 The room was not clean
Unfortunately my room was not clean, bed was not done and hotel reception could not resolve the problem.
March 13, 2013
Rated 2 out of 5 by Texas123 Extra work on you the customer
I appreciate the upgrade but have yet to obtain a copy of my portfolio which creates extra work for me.
March 21, 2013