Rated 5 out of 5 by ClintGrit Very satisfied with my stay
The staff at the hotel was prompt in their response, very professional. The rooms
were very comfortable
April 13, 2014
Rated 2 out of 5 by SoDisappointedinWesting Staff could not be less helpful if they tried
It took 3 calls and 45 mins to get a maintenance man to fix a loud noise in my room so I could go to sleep. No apology from the management - just a fact of life in their world.
The next morning, I requested that my room service tray be taken while I was out. My room smelled like stale eggs when I returned that evening. No one even bothered to show up. Why did I even bother calling?
April 11, 2014
Rated 4 out of 5 by Teresa2104 This hotel had great customer serive.
I want to thank the Security team, in particular Mike, for his help in retrieving both my passport and IPAD at the hotel and sending it in a cab to the airport. I made my flight and its to the assistance of the team at Westin that I did so.
Thats great customer service!! Thanks
April 11, 2014
Rated 2 out of 5 by JMU2004 Half a W, more of a V
Remodel is underway and the hotel should have closed to complete the project faster. New rooms look nice but construction is shabby.
Business center closed. Gym closed. Restaurant closes early. Bar is a plastic rolling card. Lounge has no windows or cell service. Frequently only one or two elevators working. Construction is only scheduled for the day but, I swear I hear it at night.
Aside from the construction, I think the most service oriented people left. Very long wait for check-in. Valet is slow. Very slow. Hotel will not accept FedEx packages for guests.
15 plus nights here so far this year. I have given you all I can.
March 31, 2014
Rated 3 out of 5 by Desolina Signs of wear
The air in the room was thick with air freshener and the bed skirt was stained and dirty. An employee was knocking on doors just after we arrived and when we answered he wondered if we were the previous guest, not checked out on time, or the current guest. The room was quite noisy - all hallway noise can be heard.
April 7, 2014
Rated 2 out of 5 by tider needs work
I have been staying at this hotel since it was the Continental Plaza. This last stay was the worst ever..poor maid service, worn furniture, long waits for the operator to answer the phones, ammenities were not replenished, not enough towels and the showers have poor flow and shower heads are simply awful
I can oly hope the hotel is on the "UPGRADE REMODEL" list as we enjoy the location.
March 20, 2014
Rated 3 out of 5 by VanessaC Great location but rooms need a complete re-do!
The location of this hotel is great. They have clearly invested in remodeling the lobby area but have not bothered to upgrade the rooms. The rooms are very outdated. The gym is tiny and given the size of the hotel should be larger. The front desk staff was extremely pleasant so that was a plus!
March 21, 2014
Rated 5 out of 5 by anne1000 Love the location!
We have stayed at the Westin Michigan ave several times and love it! Staff is wonderful, room is very nice and clean, the staff always are willing to go out of their way to make our stay more enjoyable!
April 3, 2014