Rated 4 out of 5 by fw1622 interleague play
Fortunately record rainfall did not dampen spirits of Chicagoans.
April 21, 2013
Rated 4 out of 5 by Bride Very up to date and well organized
Very comfortable rooms and lobby, modern, quick check in and out.
March 11, 2013
Rated 5 out of 5 by jd53 great hotel
great hotel. only issue was the a/c could not get the room cold.
July 8, 2013
Rated 5 out of 5 by erod Wonderful
Everything was great except $60 per day parking seems extreme.
March 31, 2013
Rated 5 out of 5 by Sue501 Excellent service
Everyone was helpful, happy and willing to go the extra step.
March 9, 2013
Rated 5 out of 5 by lydia60 great staff
Smooth check in, great staff and rooms with plenty of space.
April 1, 2013
Rated 5 out of 5 by Byrnesie51 Peter
This hotel is an excellent location and the servcie is great
February 21, 2013
Rated 5 out of 5 by Aroo Auto Parking
The overnight parking rate of $65 per night
August 21, 2013
Rated 2 out of 5 by wonderG nice location, but needs some attention to amenities
Poor housekeeping service. something bite me in the beds.
September 8, 2013
Rated 5 out of 5 by Jch597 Great location
In the heart of downtown, great for people that walk a lot
July 16, 2013
Rated 3 out of 5 by Thunder Hotel Review
Carpet needs to be replaced and other items repaired.
September 19, 2013
Rated 5 out of 5 by Lind777 Staff
The staff at this hotel are super friendly and helpful!
April 29, 2013
Rated 3 out of 5 by AJ42 This hotel is in a great location but
the room decor is just average. could use an update.
March 5, 2013
Rated 5 out of 5 by drsher08 The hotel is in the perfect downtown location
The heavenly bed experience enhances our vacation.
May 27, 2013
Rated 5 out of 5 by NoSlack6 Wedding party overnight
Exceptional service and excellent accommodation
September 9, 2013
Rated 5 out of 5 by judy64 Lake Michigan view
Love this location for great food and shopping.
September 4, 2013
Rated 5 out of 5 by Franciscol Excellent serviles
The staff and the hotel wonderfull experience
September 26, 2013
Rated 5 out of 5 by Mark Special Weekend
The Hotel and Staff were great. Great location
April 1, 2013
Rated 5 out of 5 by asjon316 this hotel is awesome
amazing hotel great location and awesome staff
January 14, 2013
Rated 4 out of 5 by StLou Great location, great hotel
Hotel has all you want with extra features.
January 28, 2013
Rated 3 out of 5 by Zenpilot Westin
Stayed at the Micigan Ave. Westin
December 31, 2012
Rated 3 out of 5 by TBW113 Nothing special
Nothing special about this hotel.
March 8, 2013
Rated 1 out of 5 by Coyote Great Features
Great location, great facilities
June 30, 2013
Rated 5 out of 5 by Nita218 Wonderful
Our stay was comfortable & clean
April 8, 2013
Rated 4 out of 5 by Mike29 Hotel is fine and good for tourists
I would be back again next time
March 18, 2013
Rated 5 out of 5 by Winksfive Service
Great service and attentiveness
January 25, 2013
Rated 5 out of 5 by McLean13 Westin Michigan Avenue
Very clean room and hotel.
June 25, 2013
Rated 5 out of 5 by GCH0220 Westin was great!
My stay went very well!!!
July 8, 2013
Rated 3 out of 5 by meme422 Great location and amenities, but room was not clean
My family and I recently stayed at the Westin Michigan Avenue during our vacation in Chicago mid June. While we loved the location of the hotel, its amenities, and accommodations, my check-in experience did not start off on the right foot. Upon arrival at my hotel room, I walked into beds that looked as though they had been slept on (pillows were not in order, bed sheets were not neatly tucked), the recycle can was not emptied. After further inspection, the hand soap in bathroom was not sealed in wrapper, and the hand towel was laying on the bathroom counter as though it had been used and not folded. It was certainly not what I had expected from a top brand hotel, especially being that I work for a hotel myself. It was unacceptable.
After notifying a staff member, I received a call shortly from the Housekeeping Manager apologizing for the state of the room. My family and I were immediately assigned to a new room that was in satisfactory condition.
I do appreciate the prompt the attention to the matter, but still expected more.
Other than that, staff was courteous and professional. Location was great, just steps from John Hancock Building, Water Tower Place, and Magnificent Mile. I took advantage of the New Balance Lending program, and frequented the workout room.
June 27, 2013
Rated 3 out of 5 by Bwana23 Weekend experience
My wife and I recently completed a weekend stay at the hotel. We were in Chicago to celebrate our anniversary. The hotel was simply average. We we checked in we were given a rool that was already occupied. Front desk associate was very apologetic. Second room was fine. Had room service for breakfast both mornings and the food was delivered at right temperature and tasted very good. On Sundayb morning asked housekeeper in the hallway for a bath towel, she responded that I would have to call the front desk as she had no bath towels. Very strange given that she was cleaning rooms. The right customer service respose would have been to secure a towel herself. Waited for a while at checkout as only 1 person was checking guests out at 1pm on Sunday for several minutes while we waited. A second person eventually arrived to assist. Waited for several minutes for our car from valet. Then, driver didn't pull into the valet lane inside the garage but pulled our car by the side of street. In haste to load so we wouldn't block traffic, driver forgot to give us the key before we pulled off and we didn't realize it until we returned to Indiana. When I called back to the hotel they were immediately aware and were making plans to return the key. Consistent with their promise, they shipped the key overnight.
September 24, 2013