Rated 4 out of 5 by eveaub Bathroom
the tub had hairs in it. the toilet was the loudest i have ever heard when flushed.
June 15, 2013
Rated 1 out of 5 by MicheleM2012 going downhill...
First, you stay at this Westin for it's fabulous location. I stay here often, and have many stays over the years. However, my stay last week has me questioning if I will continue to stay here. I will make up my mind next week as I have a reservation.
Here are the assorted issues, that in isolation are no big deal, but added up made my stay frustrating: didn't get the high floor/lake view room I booked due to plumbing issues- instead in a regular room but at the same high rate; broken safe that even after complaining wasn't fixed, a room that was so cold I slept in a bathrobe both nights (even with the heat turned up) and then a breakfast order that never came.
I did reach out to management, expressed my concerns and hope my feedback was listened. I felt that the staff did the best they could knowing the issues, and they continue to be friendly and try to be helpful.
At the end of the day, I will give this spot another chance but this steady decline in service really needs to be addressed. There are lots o.f other, much nicer, hotels right nearby. I completely understand things happen and they could not give me the room I booked, but I absolutely should not be paying a rate for a room that I do not get.
February 6, 2013
Rated 5 out of 5 by Patty57 Patty E
The stay was everything we expected and more. Thanks for the great hospitality
March 4, 2013
Rated 5 out of 5 by Svenska Chicago meeting
Great hotel. Friendly and helpful staff
May 7, 2014
Rated 5 out of 5 by Bearie Excellent location
Much to do and see in a 6-block radius -- the best of Chicago
April 2, 2014
Rated 5 out of 5 by Lola25 Great Location
We loved being just off of Michigan street. Walked to most of places we went.
July 15, 2013
Rated 5 out of 5 by Redcrossjill This hotel is great for conferences!
The meeting space had wonderful views of Chicago and the food was delicious!
March 27, 2013
Rated 5 out of 5 Excellent location
This hotel is an excellent location for dining, shopping and so much more!
February 20, 2013
Rated 5 out of 5 by Cards1 Location, location, location
Leonard was very helpful at check-in. The location is the best in Chicago!
June 23, 2013
Rated 5 out of 5 by Bruce66 Great Experience
Your staff were excellant and very kind and helpful. We felt like family.
October 15, 2013
Rated 5 out of 5 by mmcmullen Great Service
Awesome location and great service by the maintenance/engineering staff.
July 5, 2013
Rated 5 out of 5 by Julep Great customer service
Appreciate you honouring the conference rate after the stated deadline.
September 21, 2013
Rated 3 out of 5 by MLS2013 Fine
Hotel is average. conveniently located. not the the best for ambiance.
April 26, 2013
Rated 5 out of 5 by Jackie69 Great Location and view!W
Wonderful staff, great service and a great visit to a beautiful city.
October 31, 2013
Rated 5 out of 5 by Nami Great housekeeping staff
Our floor, (27) had the best staff ever encountered, especially Lupe!
February 21, 2013
Rated 4 out of 5 by fw1622 interleague play
Fortunately record rainfall did not dampen spirits of Chicagoans.
April 21, 2013
Rated 4 out of 5 by Bride Very up to date and well organized
Very comfortable rooms and lobby, modern, quick check in and out.
March 11, 2013
Rated 5 out of 5 by jd53 great hotel
great hotel. only issue was the a/c could not get the room cold.
July 8, 2013
Rated 5 out of 5 by erod Wonderful
Everything was great except $60 per day parking seems extreme.
March 31, 2013
Rated 5 out of 5 by Mark Great Stay
Great location and friendly Staff.
April 21, 2014
Rated 5 out of 5 by Sue501 Excellent service
Everyone was helpful, happy and willing to go the extra step.
March 9, 2013
Rated 5 out of 5 by Byrnesie51 Peter
This hotel is an excellent location and the servcie is great
February 21, 2013
Rated 5 out of 5 by lydia60 great staff
Smooth check in, great staff and rooms with plenty of space.
April 1, 2013
Rated 5 out of 5 by Jch597 Great location
In the heart of downtown, great for people that walk a lot
July 16, 2013
Rated 5 out of 5 by Aroo Auto Parking
The overnight parking rate of $65 per night
August 21, 2013
Rated 3 out of 5 by Bill4LA Needs Some Improvement
I am a big fan of Westin and would definitely recommend them to friends and colleagues.
Starwood's online registration site is very easy to use and offers guests an opportunity to send a note to hotel management (on specific requests). Although the hotel can't guarantee that they will honor each and every request, most of the properties do make an attempt.
I usually ask for a quiet room without a common, adjoining room door (that connects one hotel room with the one next door). I also usually ask for a no-pet floor. While I like cats and dogs, I am allergic to most animals and am also allergic to flea bites.
I was greeted by a very nice person at reception and was told that I was upgraded. When I got to my room, it was very close to the elevator and had a common door with the room next door. During the evening, I was disturbed by guests getting on and off the elevator, and by the hotel guest in the room next door. I also heard loud conversations by the hotel's housekeepers right outside my door.
To make things worse, I left with three flea bites.
When I called the valet to retrieve my car, there was no answer. When I called a second time, the person accidentally hung up on me. When I called the hotel operator and guest services, there was no answer. When I tried again, it went to a voicemail.
The positive aspect of this property is its location. It is close to restaurants, offices and shops along the Magnificent Mile. They also have a nice gym.
July 11, 2014
Rated 2 out of 5 by wonderG nice location, but needs some attention to amenities
Poor housekeeping service. something bite me in the beds.
September 8, 2013
Rated 5 out of 5 by deld great service
great service and location
April 25, 2014
Rated 5 out of 5 by Lind777 Staff
The staff at this hotel are super friendly and helpful!
April 29, 2013
Rated 4 out of 5 by Fadingfan Our Stay
A great location and a great facility.
March 31, 2014