The Westin Michigan Avenue Chicago

  • 909 North Michigan Avenue
  • Chicago,
  • Illinois
  • 60611
  • United States
  • Map

Rooms & Rates

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Children per Room

This information enables us to identify the rooms that will best accommodate your party and to prepare for your arrival.

See room terms and details for information about rollaway and/or extra person charges.

Age Requirement Policy

Guests must be 21 years or older with photo identification to reserve a room.

Rated 3.6 out of 5 by 571 reviewers.
Rated 4 out of 5 This hotel needs more customer service staff Front desk and at-your-service numbers rang over 10x before pick up. Asked for receipt to be emailed since check out line was too long to wait. Haven't received a receipt yet. July 19, 2014
Rated 3 out of 5 by great location Our stay was what we expected. Service was excellent. One security guard spoke so unkindly to my little boy and it took so long to console him that I felt that this put an overall damper on our weekend. WE will not be staying at the hotel again but I would recommend it to others. We just personally had a bad experience because someone was rude and mean to my child. July 17, 2014
Rated 2 out of 5 by friendly and accomodating staff..but hotel has shortcomings the hotel is located in a great spot. the staff from the doormen to the desk and maids are friendly and accommodating. however, after traveling 5 hours and wanting to freshen up and get ready for a 7PM reservation we could not get into our room. Similar stories for the rest of the people staying with our group. We all made it to our destinations but not without stress and for some being late.There must have been a breakdown in communication because we were all part of a wedding group, but were scattered all over the hotel. Our room received clean towels, baskets emptied, but no new glasses. There should be a fan I the bathroom for moisture and odors. The brunch in the Grill was only ok. Again, I can't say enough about your staff, but the accomodations were lacking! Dorothy Arendt July 14, 2014
Rated 3 out of 5 by Rude Staff The hotel itself is very nice. The staff, however, is rude. The check-in line was very busy and I just wanted to ask where I could check my bag for storage. I asked a concierge my question and he continued to walk right past me and mumble an answer I was barely able to catch. When I went over to the bellman that he referred me to, the bellman took my bag and gave me my ticket without ever looking or speaking to me. July 14, 2014
Rated 1 out of 5 by Worst Hotel I stayed with the Westin Michigan Ave. Chicago and regret everything about it. From the moment I walked in, they already did not have the room I made reservations for. Then we took all our things to the room and the keys did not work, I went back down and the second set of keys did not work but luckly at that time the security guard came up with us and he used his master key to open the door. To our surprise, the front desk gave us keys to someone elses room. They were not in but all their belongings were. Be careful if you stay there, someone might walk in on your belongings and take them! So we finally walk into our room and instead of my double bed room that I reserved, I except the only room they have left, a king bed that you have to pull down from the wall, seriously!? The next morning, my body was in pain from that bed! By now, we cut our stay short from two nights to just that one horrible night. It's a week and a half and I am still waiting for my refund for the second night. I would stay far away from this place! Very disappointed! July 15, 2014
Rated 5 out of 5 by employees The hotel stay was wonderful. it was our first time at this hotel and we will return. Everyone was kind and helpful with the exception of one very rude African-American woman working the gift shop. My husband went to purchase two sodas and she never took her ear buds out of her ears while checking him out, rudely and curtly replied to his questions, and seemed generally very unhappy in her customer service job. July 13, 2014
Rated 4 out of 5 by MR I really enjoyed my stay at the Westin. July 14, 2014
Rated 3 out of 5 by Solid location Housekeeping failed to replenish shampoo, condsitioner etc... July 14, 2014
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