Rated 3 out of 5 by lfelton Westin Michigan Avenue
This is an average hotel, but with a very good location. No one offered to help me with my luggage. Beds are very comfortable. Room is adequate.
August 13, 2014
Rated 4 out of 5 by Paultucson Great Location and staff
The room was very nice and the staff were very helpful. The pillows were terrible and made it hard to sleep. The bed was very nice and comfortable. The free bottled water every day was a great perk for use when we walked around the city.
August 11, 2014
Rated 5 out of 5 by jnally Long weekend in Chicago
We stayed at this hotel because of location and specials that were available. We had a great stay and would return.
August 12, 2014
Rated 1 out of 5 by duce12 Chicago Westin Michigan
I had a 3:00 check in on 7/25 at Westin on Michigan, in Chicago. I was in room 1002 . At 4:30 they still could not tell me when room would be ready. I finally got in at 4:50. Disappointing after a day out in the city. I then had a room with a number of children running and crying all night. I checked out before 9:00 was promised 1,000 points but only received 500. I like the SPG brand and stay when I can. I also have a SPG credit card. Since the stay was so poor I would really like to get my points back I used for the stay. It was not the experience I am use to.
July 27, 2014
Rated 2 out of 5 by Beaner Hotel is on Michicgan Ave
Valet Parking was $67 per night
SPG floor did not even include the sponge for the bath gel, cotton balls, etc. It was bare essentials!
Place needs upgrading.
Room was not ready when we arrived.
Overall very disappointing for a Westin.
August 10, 2014
Rated 4 out of 5 by eang03 Westin Mich Ave Chicago
This hotel is beautiful and the location is perfect. However, a good night's sleep is difficult to come by. I was there 6 nights and heard either noise in the hallway, from adjoining rooms, or from the street. I am not a light sleeper, but this hotel does not have quiet rooms. That being said, if you don't plan to sleep a lot it is a great hotel!
August 8, 2014
Rated 5 out of 5 by Weddingguest11 Location
The Westin's location is excellent. We have stayed in Chicago many times and by far this was our favorite place. We will definitely return!
August 11, 2014
Rated 5 out of 5 by Will This hotel met or exceeded my expectations.
Great comfort and the staff was very, very accommodating .
August 10, 2014
Rated 4 out of 5 by western73 great location and very friendly staff
We loved the location. We asked for a refrigerator and they delivered one within 20 mins. Staff was very friendly and knowledgeable about how to get around in the city.Room was clean,beds very comfortable and our view was great. Would stay there again.
August 8, 2014
Rated 2 out of 5 by David81 Very disappointing
I stayed at this hotel five or six years ago, but had a bad experience. I thought I would try it again, but just another disappointing experience. I used my SPG "suite night" upgrades, for which I was placed in a room slightly bigger than a regular room which they call a suite. I always request high floor away from ice machines and elevators, so of course, I was given a room on the 11th floor across from the elevators and the ice machine. The "manager" didn't care and didn't make any sort of effort to rectify the situation. I won't be staying here again any time soon.
October 22, 2013
Rated 4 out of 5 by Ktavpro Clean
Comfort and great location
August 10, 2014
Rated 2 out of 5 by NickandMary no sleep
assigned a room with the freight elevator directly across the hall. the noise from the activity of the elevator made it impossible to sleep during 1st nights stay. had to battle for 4 hours with staff to get them motivated to relocate us for the 2nd nights stay. Frankly, how anyone can think it is OK to put occupants in a room like that is not acceptable. Someone should've offered to refund the 1st nights stay, the lack of sleep.made it hard to get through the next next day and pretty much ruined the trip to Chicago.
July 29, 2014
Rated 5 out of 5 by MMMCLM Exceeded Expectations
I met two friends in Chicago for our annual reunion. Between the SPG concierge and the hotel our request for a comfortable suite with connecting room was met. The accommodations exceeded our expectations. And, the staff was wonderful. Can't wait for next year's reunion.
August 7, 2014
Rated 5 out of 5 by Nina2014 Lolapalooza weekend stay
Location was great. Staff was very kind and
courteous at all time.
August 9, 2014
Rated 1 out of 5 by Howard54 Poor customer service and hotel maintenance
Booked weeks in advance requested a one hour early check in and still had to wait one hour after check in time for our room.
Every thirty minutes the toilet sounded like a jet taking off from the bathroom all night long. no response from hotel staff.
August 7, 2014
Rated 4 out of 5 by PK01 The bellmen leave a lot to be desired
With the bellmen/porters (who puts bags in storage) being older gentlemen being older they are slow to do the job and relyed on me to help them. Defeats the purpose of me having him do it. Besides getting them out of the storage area, got no assistance getting the bags outside to taxi. The outside bellman did help.
August 6, 2014
Rated 5 out of 5 by Nushia Hotel has the best staff
Kristin made sure our stay at the Westin was memorable. She was very professional and courteous. We found the room nice and clean. Service was excellent. I would highly recommend this hotel to everyone. Other staff members also went out of their way to make sure guests felt special. We ate at "The Grill" and enjoyed our breakfast. Did not walk away hungry, there was plenty to eat.
August 4, 2014
Rated 3 out of 5 by dwblackb2 Beautiful Hotel
The hotel is beautiful and has an ideal location. I reserved a suite for three nights (Thursday, Friday, Saturday) for my 64 year old Mother. My Mother works very hard to care for her 96 year old Mother, so relaxation and pampering were tantamount for this stay. My Mother arrived Thursday evening. No one cleaned the room Friday. Further, when she returned to the room on Saturday at approximately 2PM, the room had still not been cleaned. No new towels, soap, bedding,disposable cups - nothing. We were very disappointed and alerted the front desk immediately.
October 28, 2013
Rated 4 out of 5 by StyMO Billing
Upon check-in the agent did not explain the initial amount that would be charged to our credit card includes an additional "security deposit." Our folio statement that we got via email showed a charge greater than we expected. The Westin wanted us to call weekdays between 9a-5p to discuss this, which we are not able to do. I was able to get the on-duty manager to explain our statement to us on Sunday night. It was a bit of a hassle but could have been avoided with a thorough explanation upon check-in.
July 28, 2014
Rated 5 out of 5 by TheGister A good place to stay in downtown Chicago
The hotel is well managed with an excellent dining room and terrace to enjoy a good meal. The rooms are well appointed and comfortable; the staff is efficient and friendly. The location is very central and is close to shopping and the beach, within a brief cab ride to essentially anywhere in central Chicago.
August 5, 2014
Rated 3 out of 5 by Catherine59 Disappointed with this stay
I stayed for 2 nights at the Westin Michigan Ave for a medical conference as an exhibiting vendor. Rest is very important so that I am my very best for my customers or potential customers. I did not sleep well either night. The first night I had an upset stomach from the squash soup at the Daily Grille. The 2nd night was due to very loud, obnoxious, and unruly guests whom security was called for. Undoubtedly security did not take care of the problem because the noise level continued throughout the night. I think the unruly guests were in suite 1000 and I was in room 1003. Just very disappointed that this occurs at such a prestigious hotel, that the rooms are not more sound proof and that security did not resolve or remove the offenders.
November 18, 2013
Rated 2 out of 5 by Nana2014 Great Location
This was my second time in 5 months staying at this hotel. Both times I have had major issues with their billing department. I was always assured at the desk during check out that things were taken care of and they never were. The first time it took me 2 weeks to get the charges off my credit card. I am still working on this last visit.
August 4, 2014
Rated 5 out of 5 by Natalie14 Loved staying at this hotel!
The beds were truly "heavenly" to sleep in' the linens and towels were the best, our view from the room was gorgeous! The staff was very helpful and courteous and prompt when we had a special request. The location is excellent and close to everything! Would definitely stay there again and highly recommend it to anyone!!!
August 4, 2014
Rated 2 out of 5 by KellyW25 Disappointed this trip
We have stayed at this hotel numerous times. Upon arrival we were greeted by a friendly staff member to check us in to our room. We were in our room only minutes when we were called by the front desk to let us know our room needed to be moved so the room could get serviced. Our second room had a loud running toilet. We asked for a new room at the front desk. This time the staff member was not so friendly. We did get a new room, but we were obviously a bother. I miss customer service. There was no apology or anything. We ate breakfast at the hotel's restaurant. I would suggest going elsewhere. Our meals were not good. We are SPG members. There really was nothing at this hotel that made being a member worth the price. We will not be back to this hotel.
December 1, 2013
Rated 4 out of 5 by sparkyandellen Wedding Weekend
We were very pleased with the Westin accommodations and staff. The only issue we had was that upon our arrival at 5:45 PM - our room was not ready after a long day of travel. Our room was finally ready around 7 pm after we had left the hotel to get a bite to eat.
August 4, 2014
Rated 2 out of 5 by JoeFW Bad Bed / Bad Service / Bad Valet Parking / Great Location
Biggest problem was the parking fee: $59/day
Some valet driver attempted international calls to Helmsdale, United Kingdom (left phone behind, my fault, their fault)
Smaller problems are numerous.
There was hair on the shower curtain.
Miracle bed was lumpy; immovable waves in bed looked like a frozen waving water bed.
Television channels so bad that we watched Netlix on laptop, using cell phone WiFi hotspot.
Unreasonable rate for internet access. No free Wifi, really, today 2013 no free WiFi.
The consierge phone number never answered.
The front desk was always busy with a long wait, so no way to ask questions.
The room looked nice, great view, and the location was great, that's it. Oh, two free bottles of water for Preferred Guests.
Don't Park! Use Taxis.
April 10, 2013
Rated 1 out of 5 by sleepy79 Pretty bad
Stayed during a busy week and as a result was in a room next to a service elevator. 1 am and 5 am hunger by fellow guests resulted in me waking up to a loud "whoosh" of the elevator doors.
Also, the phone handset in the room was broken and when I used the speakerphone to attempt to contact the front desk to get a replacement for the TV remote that was no longer working, the phone just rang and rang and rang. I gave up and ended up getting off the bed to change the TV channel.
I expect a lot better for the price I paid.
December 9, 2013
Rated 2 out of 5 by LabLady2 Mediocrity
One of the first things the woman at check-in said to me when I arrived after 3 pm after a long flight was that the previous person was still in my room. when I reminded her it was after 3 pm, she said would find another room for me but it would not be as nice. I ended up on the 6th floor looking at a building instead of on a higher floor looking at Lake Michigan. the room was directly across from the elevator which made me feel unsafe and uncomfortable since I was a woman staying alone. I was nervous that anyone else in the elevator could see me going into the room alone and try to follow me in. then when I got to the room, there were old French fries on the carpet and it was stuffy. I booked a suite, this was not a suite by any description. It was a larger but average hotel room. the lighting was terrible quality, flouorescent. the bathroom was pedestrian, nice materials but small and like a motel. the toiletries provided are mediocre quality. No cotton was provided, I had to go to the drugstore and buy some. the towels were thin. the linens and pillows on the bed were nice though. The valets had to be asked to help me with my luggage both on arrival and departure. they just stood there and watched me struggle. the checkout was ridiculous. I had a car waiting outside to go to the airport. there was a long line (8:30 am) to check-in and check-out and only one person working. Finally another person came over to help and he decided to chat people up, taking twice the time necessary. The exercise room was poor and had the worst elliptical I have ever used. It is badly equipped, only with aerobic machines, no weights, weight machines, mats, mirrors, balls, bands etc...It is also hard to find because it is not marked well. I always stay in the Four Seasons across Michigan Ave. and only tried the Westin hotel because the conference I was attending was being held there. I would not stay there again if I could avoid it.
August 8, 2014
Rated 4 out of 5 by Jeffer Hotel in a great location
Nice clean rooms. Staff nice/friendly. Yvonne at front desk made sure to accomodate my family one one floor as requested. Seemed hard to regulate room temperature, felt either too hot or too cool. I will say, you can hear everything from those people in the room next to you, expecially if there is an adjoining door in your room. Around midnight the people in the next room would come in, make sure they slammed door, talk, and then shower and blow dry their hair for about 30 minutes, it was horrible!! I could hear the people in the opposit room, with out the adjoining door, it wasnt as bad as those with the adjoing door. Noise from hall echoed into room. Not a bad stay, but if you want quiet make sure no one is in the room next to you.
This hotel is in a great location!!!
December 9, 2013
Rated 5 out of 5 by Bobe THE BEST HOTEL IN CHICAGO -and the world!
I travel over 50 nights a year and this is the best hotel I have ever stayed in. As a result , I only stay in Westins every time I travel, which also has the best preferred frequent guest program around. I stay HERE over 25 nights a year.
The staff is incredible, seeks to know each guest personally and goes not just one extra mile- but many. The facility is beautiful and the location incredible. Upgrades are WONDERFUL.
Only problem- after staying here, you're spoiled for anywhere else!
March 8, 2012