The Westin Michigan Avenue Chicago

  • 909 North Michigan Avenue
  • Chicago,
  • Illinois
  • 60611
  • États-Unis
  • Carte

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Les hôtes doivent avoir au moins 21 ans et présenter une pièce d’identité avec photo pour réserver une chambre.

Rated 3.6 out of 5 by 578 reviewers.
Rated 2 out of 5 by Lacking in Customer Service Stayed many times here, mostly due to great location. But service is extremely inconsistent. As a Platinum guest, it's wonderful when we get upgraded to bigger suite. But have often had service problems, especially with missed wake-up calls (a cardinal sin!) and dealing with poorly trained guest services. Also, lobby was so amazingly crowded and handled as if in a train station. Not enough personnel to deal with times when hotel is so booked. July 21, 2014
Rated 5 out of 5 by City of Chicago Experience I pick the Michigan Avenue Westin any time I need to stay downtown because there are no surprises. It is truly a 5 Star in my mind and the convenience of location is excellent within walking distance of excellent shopping and Rush Street for dining and drinks. I've never had a bad experience there and even though the prices might be higher than comparable facilities I keep coming back for the convenience and service. July 21, 2014
Rated 4 out of 5 by Very nice and comfortable stay Traveled here for a half marathon event and was very pleased with the staff and the room. Check-in was quick and simple and everyone was very courteous. The only complaint that I have is that the bath in the room did not drain so while taking a shower the tub half fills with water. Was not expecting this at a Westin hotel. Since I was only staying the one night this time, it was not a big deal. July 21, 2014
Rated 5 out of 5 by Awesome experience!! Clean, well located, heart of the city! Quiet and very comfortable accommodations. Would stay again! July 22, 2014
Rated 5 out of 5 by Comfort in downtown Chicago. This hotel gave me a very quiet room which was comfortably luxurious. July 22, 2014
Rated 3 out of 5 by Heat in Room did not work and Parking is TOO HIGH I stayed at this hotel for 2 nights and it was not what I expected. First the heater in the room did not work. It blew out cool air when I had it on 88 degrees. So I went to bed really cold. I felt that the rooms were not updated for being a Westin. I did not have much of an option for food. I am a platinum member with SPG and I was given a pastry and reg coffee for a breakfast option. My overall stay was average. Nothing to really get excited for. Parking was another issue. They give you a card to text your name, room number,and ticket number to so your car would be ready when you get down stairs.I did that everyday and when I got down there my car was not there. They spent a minimum of 10 minutes to get my car. I complained to the girl that was working and she said that she would look into that. Then the day after I leave the hotel I get a call from the parking at hotel saying they are getting my car now....WHAT!! I also got a text saying they were getting my car and Im thinking to myself.....Im not even in the same state any longer. I told the lady that they either needed to get rid of the card staying to text or fix the problem and ALL SHE HAD TO SAY WAS: WE WILL CONSIDER THAT!!! Parking was the biggest issue I had at this hotel and I was still stuck paying $67.00 PER NIGHT. Not very happy about that. I don't know if I would stay here the next time. July 21, 2014
Rated 2 out of 5 by Rock&Roll disappointment I stayed here last year and many choices for this year's (today) Rock & Roll Marathon weekend. I was very disappointed. When I checked in I was informed that last year's breakfast was not being done, main reason I was staying. As a running a bagel and banana from Starbucks really doesn't make it Room was changed as I had requested to a king bed however it was located next to elevator which proved to ruin a good night sleep do to other patrons. I have stayed at other hotels for runs and always the runners where placed together in a quite location I had left my luggage with the bell man since room wasn't ready which was fine but when he called after we checked in and called our room to ask if he should bring them up I was surprised he just did not bring them The room had a slight musty ordor and dated but by then I just wanted to forget it I will say that the VIP after the race was very nice and well staffed I have stayed at Westin in Maui for the Marathon and it was wonderful but I must I must say that bearing any unforeseen reason this will the last time I stay Herbert July 20, 2014
Rated 4 out of 5 by This hotel needs more customer service staff Front desk and at-your-service numbers rang over 10x before pick up. Asked for receipt to be emailed since check out line was too long to wait. Haven't received a receipt yet. July 19, 2014
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