Rated 2 out of 5 by JSGpoa2013 hotel rooms need to be updated and up graded
Worst beds and pillows I have ever experienced at a SPG chain. If you need sleep do not visit this one.
October 7, 2013
Rated 4 out of 5 by MAMster Comfortable rooms
Quiet, restful rooms, somewhat confusing with an east and west tower when trying to get to upper floors
September 23, 2013
Rated 2 out of 5 by amanda8 The room was not clean
Unfortunately my room was not clean, bed was not done and hotel reception could not resolve the problem.
March 13, 2013
Rated 2 out of 5 by Texas123 Extra work on you the customer
I appreciate the upgrade but have yet to obtain a copy of my portfolio which creates extra work for me.
March 21, 2013
Rated 3 out of 5 by nm123 Average hotel
This hotel was clean and convenient, but our room was located near an elevator shaft and quite noisy.
January 28, 2013
Rated 2 out of 5 by Dr12 This Hotel has great potential
Great Location, and Lobby, but the rooms are very tired and worn. Very much in need of a renovation.
March 25, 2013
Rated 5 out of 5 by twin A great location
Step out to Michigan Avenue and get caught up in the city's vitality. Fabulous shopping and dining.
April 29, 2013
Rated 3 out of 5 by Illini33 Room was less than expected
Room was small and outdated. Paint was peeling from the ceiling in the bathroom. Unimpressed!!
November 4, 2013
Rated 5 out of 5 by jogger Hotel is a Perfect Location
The Westin Michigan Ave is in the heart of Chicago, which makes it the perfect place to stay.
November 11, 2013
Rated 5 out of 5 by MAM111 weekend in Chicago
The staff was extremely helpful and polite. The rooms met our expectations. Location is perfect.
September 23, 2013
Rated 5 out of 5 by Squirty local and convenient
We were greeted exceptionally well and the room was very comfortable. We would stay here again.
October 2, 2013
Rated 5 out of 5 by michael this hotel staff gives great customer service
Recent changes in decor and management have made this Westin our go to hotel in Chicago Thank you
January 26, 2013
Rated 5 out of 5 by Raclay61 Great stay
Super accomodations in Chicago.
February 18, 2014
Rated 5 out of 5 by Jackie1620 Beautiful Hotel!
From the time we checked in to the time we left, wonderful service and a beautiful room!
November 23, 2013
Rated 4 out of 5 by LW35 great hotel great location
i really enjoyed my stay! great hotel... a bit cold close to the window but besides that great!
January 29, 2013
Rated 5 out of 5 by LisaLT SPG Loyalty
I am very loyal to the SPG brand and most importantly,I prefer Westin out of all your hotels.
September 17, 2013
Rated 5 out of 5 by JMA52 Location, Location, Location
Love this hotel! From the location, to the amenities to the staff. Just cant say enough!!
August 2, 2013
Rated 1 out of 5 by Lateeerrrr In need of a major overhaul
What a dump. I can't believe you have the Weston name attached to such a bad property.
September 3, 2013
Rated 5 out of 5 by SFNative The staff is amazing
The staff goes out of its way to anticipate your needs and to exceed your expectations.
June 23, 2013
Rated 5 out of 5 by Lexicon Highly recommended hotel
The location was great, the staff was helpful and the room was incredibly comfortable.
June 17, 2013
Rated 5 out of 5 by lisa123 This hotel was very nice and in a great location
We enjoyed staying at the Westin. It was very nice, clean, and conveniently located. \
May 28, 2013
Rated 2 out of 5 by RickyRSR Not up to Westin standards
Second time staying here in the last year and a half. Place is looking really dated
October 7, 2013
Rated 4 out of 5 by eveaub Bathroom
the tub had hairs in it. the toilet was the loudest i have ever heard when flushed.
June 15, 2013
Rated 1 out of 5 by MicheleM2012 going downhill...
First, you stay at this Westin for it's fabulous location. I stay here often, and have many stays over the years. However, my stay last week has me questioning if I will continue to stay here. I will make up my mind next week as I have a reservation.
Here are the assorted issues, that in isolation are no big deal, but added up made my stay frustrating: didn't get the high floor/lake view room I booked due to plumbing issues- instead in a regular room but at the same high rate; broken safe that even after complaining wasn't fixed, a room that was so cold I slept in a bathrobe both nights (even with the heat turned up) and then a breakfast order that never came.
I did reach out to management, expressed my concerns and hope my feedback was listened. I felt that the staff did the best they could knowing the issues, and they continue to be friendly and try to be helpful.
At the end of the day, I will give this spot another chance but this steady decline in service really needs to be addressed. There are lots o.f other, much nicer, hotels right nearby. I completely understand things happen and they could not give me the room I booked, but I absolutely should not be paying a rate for a room that I do not get.
February 6, 2013
Rated 5 out of 5 by Patty57 Patty E
The stay was everything we expected and more. Thanks for the great hospitality
March 4, 2013
Rated 5 out of 5 by Lola25 Great Location
We loved being just off of Michigan street. Walked to most of places we went.
July 15, 2013
Rated 5 out of 5 by Bruce66 Great Experience
Your staff were excellant and very kind and helpful. We felt like family.
October 15, 2013
Rated 5 out of 5 by Redcrossjill This hotel is great for conferences!
The meeting space had wonderful views of Chicago and the food was delicious!
March 27, 2013
Rated 5 out of 5 by Cards1 Location, location, location
Leonard was very helpful at check-in. The location is the best in Chicago!
June 23, 2013
Rated 5 out of 5 by Jackie69 Great Location and view!W
Wonderful staff, great service and a great visit to a beautiful city.
October 31, 2013