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Rated 3.7 out of 5 by 747 reviewers.
Rated 5 out of 5 by Amazing Stay The service was great! Moe from the front desk, the bellmen, the in room dining servers and the spa staff were amazing. The service made our entire stay! The room was very fresh and new, you could tell that they are very well taken care of. Thank you for an amazing stay! We will be back! April 26, 2016
Rated 5 out of 5 by wonderful stay Everything about this stay proves why SPG properties are my favorite. April 1, 2016
Rated 5 out of 5 by First Class Stay I have stayed at many hotels in the Chicago area, and I must say the Westin exceeds them all. From the moment we entered the lobby we were greated and attended to in an timely manner, by a friendly and courteous staff. Our room was beautiful, clean, and conveniently located close to the elevators. Check in as well as check out was a very smooth headache free process. We will not only be back to stay soon, we will be exclusive Westin patrons. March 20, 2016
Rated 2 out of 5 by Won't be going back I spent the weekend at this hotel in February. Upon arrival the staff person at the SPG desk was cold and when I tried to joke about what rooms might be available, he simply said he was giving me a premium room. I assumed this was good - I later realized this was what I had reserved. He made no mention of my platinum status or any amenities offered. When I got the room - it was the room directly in front of the elevator. To make things worse, in the room next door, was a family - I could all of their conversations. Between the noise of the elevator (and guests speaking as the exited or waited for the elevator) and the next door guests, the noise was beyond aggravating and made it hard to fall asleep. I won't be going back there. March 17, 2016
Rated 5 out of 5 by First Night I came into town on a Friday night was looking for a night away downtown. This hotel really helped with that problem. February 22, 2016
Rated 4 out of 5 by As an employ of The Westin you guys definitely met my expectations!!! Thank you for the fee upgrade!!! My room on the 25th floor overlooking Lake Michigan was awesome!!! I brought my girlfriend just to do a little shopping and she didn't want to leave the room! I know she's love my Westin in Michigan but she loved the one on Michigan Ave even better! Thank you for helping me show her a great experience!! Your front desk staff is AWESOME and friendly and took care of all my needs!! I'll definitely take my great experience back to Michigan and let them know that Westins are winning EVERYWHERE!!! February 22, 2016
Rated 5 out of 5 by Great Weekend Getaway We stayed at the hotel over the very busy Valentine's weekend. Even though the hotel was very busy the staff was still attentive to us. Our check in was quick and easy. Our room was recently renovated and very clean. The views at this hotel of Michigan Ave are great. We had a suite overlooking Michigan Ave and you could see the lake. The location was fantastic for shopping and dining. In the summer you could even walk to the beach. We had access to the executive lounge which was a great added feature. The food selection for breakfast was great along with the snacks offered all day long. The food in the evening was better than I would have expected. We would definitely stay at this hotel again! February 21, 2016
Rated 2 out of 5 by Beautiful remodeled hotel needs lots of service help! I am a SPG Gold Member. This Westin has been remodeled and rooms are very nice and updated. However, we checked in this last weekend and had several issues. Upon asking for turn down, the housekeeping staff came in and literally turned the bed down but left several dirty towels on the floor, dirty dishes and left us no new towels. They also left chocolate – but the chocolate was literally bad (did you know chocolate can go bad)? I looked on the back and the expiration date was 2014. I brought some home to mail to the manager to show him. Going to bed that night, we were awakened by the room right next door who had between 4 to 6 college kids in the room playing guitar and having a grand party. I did not sleep an hour. The hotel manager did comp my stay for the night and moved my room, but the weekend away was completely ruined by the noise and non-serviced room. There was also a convention there of middle school girls. At 1 in the morning, these girls were in the lobby, unsupervised, being very loud. I asked the manager about it and he told me that people come to the hotel for many reasons and if they are entitled to stay there as well. In addition, he told me I should EXPECT this at a hotel in a down town area. I replied this did not fit the picture in my mind of the Westin brand. Of course they could stay there, but why were they not supervised or at least put in a suite? It seemed they had more rights than me and the manager was much more interested in their business and meeting their expectations than meeting mine. He seemed to think I was being unreasonable in wanting a relaxing weekend away, at a Westin in downtown Chicago. So the rooms are nice but if you are looking for hospitality, this is the not the hotel you will receive it, nor management who knows how to problem solve, only tell you to expect many types of guests in a hotel, even if it means noisy rooms, hallways and lobbies! If that’s what you desire, than stay at this Westin. If not, don’t book here and don’t ask for help when you arrive, because you will get lectured to! February 16, 2016
  • 2016-05-03 T09:15:08.979-05:00
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