Rated 2 out of 5 by TravelinKen Great Location – Average Rooms
You can beat the location of the hotel right on Michigan Ave with all the shopping just steps away from the entrance. However, the hotel rooms are definitely dated and worn. The room also had the absolute smallest closet I have ever seen in a hotel room. The bathroom was large enough and had plenty of counter space which was a bonus, but again, the décor was old.
The other issue was the lack of staff at the front desk and lack of SPG designated check in. There was a counter for SPG check in but it was not staffed. The front desk person acknowledged my status but no mention of an upgrade. It doesn’t seem like they value their SPG loyal members.
December 22, 2014
Rated 2 out of 5 by Jach7 Very disapponted in our stay
We chose the Westin Mich. Ave. because of the location and that was the best part of the hotel . Our rooms were directly across from the elevators. We could hear people getting on and off the elevator all night and morning! The tv did not work in one of our rooms and they were unable to fix it the first night and were unable to relocate us so we had no TV the first night of our stay! So much for getting away and relaxing! The rooms are very small and the decor is old and tired looking. The beds however were comfortable. The bathroom is extremely small. The toilet had a disgusting stain in it and the wallpaper was stained. The shower was small and not comfortable. Definitely did not meet the standards of other Westin hotels I have stayed at.
March 31, 2012
Rated 5 out of 5 by BobOJ2014 Outstanding Experience!!!
I am a very frequent traveler (85+ nights/year at Starwood properties around the U.S. and abroad). This is the second time I've stayed at this property. On 12/4/14, I was hosting some very important business clients. Stephen Kacmzarek and the rest of the Westin Michigan Avenue staff went above-and-beyond expectations to provide an outstanding experience including rooms with incredible views and outstanding customer service. The hotel is in a phenomenal location. I can't recommend it enough!
December 5, 2014
Rated 1 out of 5 by Batman1979 Room wasn't ready until 5:30pm/ vacuuming at 10:30pm
I am a Gold Member with 3 stays away from being Platinum. I don't normally complain about these things, but this weekend was a special shopping trip I had planned for my wife.
-couldn't check in until 5:30 pm
-house keeping decided to vacuum the hallway floor at 10:30 pm
December 8, 2014
Rated 1 out of 5 by warren15 this hotel has gone down
Very poor service. No bellman present to help with luggage or other needs,
newspaper not delivered to room each morning
safe in room not functioning
upon check in refrigerator filled with previous guest food
heat did not work one night
December 5, 2014
Rated 3 out of 5 by Chris Be careful booking here
Parking is $57/day:1600/month!
Got a room for my wife and I
room was set up for one!one robe,one glass in bathroom,2 towels???Furniture in room again set up for one!I suppose you can use the bed but we don't like to.If you order room sevice do they give you another chair?The minibar ??? one bottle of GreyGoose and one Jack Daniels??? Wifi?? Why do we have to pay so much?you can get FREE wifi at ARBY's
but not when I am paying $350 a night??? I guess I expected BETTER!
October 27, 2011
Rated 5 out of 5 by EdwardS Fantastic Stay!
Whenever I travel to Chicago, I always try to stay at a hotel that is close to phenomenal restaurants, unique stores, and exciting nightlife. The Westin Michigan Avenue perfectly fits the bill! Arriving at the Westin, I was welcomed by a valet attendant in the valet parking lot (located about 500 feet from the main entrance of the hotel). The valet stated that parking is $67 per night (typical charge for downtown Chicago hotels) with unlimited in and out privileges. The valet instructed me to conveniently text the valet ticket number whenever I need my car and they will retrieve my vehicle for me. The valet asked if I required luggage assistance, but I declined because I was travelling light. Upon entering the lobby, I noticed a small gift shop and a Starbucks kiosk to my immediate right. The lobby was nicely appointed with contemporary minimalist style furnishings and had the air infused with the Westin's signature white tea scent, which I find very pleasant. I was warmly greeted by Westin front desk associate Shaun. He acknowledged my Starwood Preferred Guest (SPG) Platinum status and asked what amenity I would like for my SPG Platinum status gift. Shaun stated that the hotel will be undergoing a refresh in 2015, and he inquired if I would like to enjoy their "model" room for my stay. Shaun explained that their model room (#2641) is a mock-up of how all of the rooms will look after their refresh is completed in 2015. I took Shaun up on his generous offer, and let me tell you, the "model" room was spectacular! Entering the room, I noticed that it was well-lit and appointed in modern decor. And yes, the Westin's infamous "Heavenly Bed" remains! If you've never had the opportunity to sleep in a Westin "Heavenly Bed", you are in for a treat and a great night's sleep. The room also had two complimentary bottles of water and complimentary Starbucks coffee. The view from the room #2641 is outstanding! The constant flow of the traffic on Lakeshore Drive was juxtaposed with the calmness of the beach and Lake Michigan. The bathroom was spacious, well-lit, and was appointed with Westin's white tea soaps and toiletries. I did not have a chance to enjoy the Westin's restaurant, but a couple in the elevator were raving about the delicious dinner they had just enjoyed there. That will be on my "to-do" list next time. Checking-out of the hotel was a breeze. I was concerned that there would be a long wait for my car due to the number of people departing the hotel, but the valet attendants really know their job and kept the vehicles moving. Overall, the Westin Michigan Avenue has outstanding, professional employees who made sure that my stay exceeded my expectations! You can tell that the employees love their jobs. They all deserve kudos and a well-done pat on the back! I am looking forward to returning to the Westin Michigan Avenue this December.
November 16, 2014
Rated 3 out of 5 by Lance No Luxury Starwood Choices in Downtown Chicago!
As a platinum Starwood Members, we just completed our third stay at the Westin Michigan Avenue Hotel. As a Starwood Member, you have several hotel choices when staying in downtown Chicago : Westin River North, Sheraton, W City Center, W Lakeshore, Four Points, and Termont. We have stayed in all of these SPG properties except the Termont (which is a newly acquired Starwood property). Overall, the Westin Michigan Avenue is a solid average hotel. It is your second best choice when staying at a Starwood property. Your best choice is the Westin River North. Here's some back-up information on our decision.
- Location- This hotel has the best location of any Starwood property in downtown. It is just steps from some of the best shopping in Chicago. Some of the higher rooms even have a lake view.
Update Grades- As SPG Platinum Members, we have been upgraded during all of our stays. We were accommodated with wine, fresh fruit, and other amenities. This hotel treats their Starwood members very well.
Clean and Well Maintained- Even though this property is older, it is clean and fresh. Rooms are updated and maid service is excellent.
Rooms- We were given a suite with an adjoining bedroom during our recent stay. Large flat screen TV's and signature Westin bed were great. Starbuck's coffee and quick one cup coffee makers were handy. Refurbished gym was nice as it provided more options for tread mills, elliptical, and bikes plus free weights Hotel windows were older, leaked air and need replacement. Shower plumbing was noisy and water pressure was poor. We noticed their signature double headed shower heads no longer exist.
Customer Service- Concierge was either not available or just not there. General phone service took several minutes to pick up. Bellmen seemed non attentive and not engaging with the guests. Please note it was Thanksgiving week which may have contributed to the less than noteworthy service.
In summary, Chicago has some of the best hotels in the world. Unfortunately, if you're a loyal Starwood member, you have no luxury choices. No St Regis or Luxury Collection hotels exist. It time for Starwood to provide their members these options. We would like to suggest the conversion of the Westin Michigan Avenue as the first luxury SPG Hotel in the Downtown Chicago area. This hotel has the location and building to be a wonderful luxury hotel, however, in it's current state, it is just another average hotel.
November 26, 2011