Rated 2 out of 5 Needs Attention All Around
Checked in and told the room w/ king I booked wasn't available. Put in a room with 2 small beds and they didn't really seem apologetic. Told was renovated but new wallpaper already peeling. There is a steel door stop sticking up from the floor right by the closet and I'm pretty sure i broke my toe on it; horrible placement. Ordered room service and after 30 min was called to be told they were out of half my order, as the guy was delivering the other half at my door. Thanks for giving me a chance to select something else, or at least offer. Internet act as if it were 1995.
Multi-year platinum member with other major chain. Just switched to SPG earlier this year b/c they seem to have more availability in the cities I am traveling to. I have had decent experiences thus far and hoping this is an anomaly. But this place can use some direction, training and attention all around.
May 27, 2015
Rated 2 out of 5 Got overbilled; getting the run around now
My credit card has been charged more than expected, for my stay at the Westin Michigan Ave Chicago.
I have made five calls over the last week now, no resolution.
1. Central reservations asked to call the hotel directly.
2. The hotel receptionist directed me to someone, got vmail.
3. Called the hotel again asking to speak to a person, got directed to someone different, got vmail.
4. Called Central Reservations again explaining the problem. They said they are notifying the hotel, someone will get back in 48 hours.
5. Called the director of finance, got vmail.
Feels like a 2-star hotel to me.
May 26, 2015
Rated 2 out of 5 by Sari23 Tired and unfriendly
This hotel is in a great location but that's about all it has going for it. The service was pretty much non existent. After we checked in, not one employee ever said a word to us. No hello, no "can I help you," nothing. One day I called to see why the Internet was not working. Took 5 calls before anyone picked up the phone. When someone fnally did, the woman on the phone said "yes, the Internet is down. Someone is working on it now," Nnotthing else. No apology, no should be back up soon, nothing. Very cold. The only other service I encountered was when the bellman hailed a cab for me -- and he got in an argument with the cab driver!
The room was very tired. The bathroom counter was cracked, there was mold in the shower. The lights were way too dim in he bathroom, I could barely see to put on makeup. The shampoo, conditioner and lotion were awful. The TV was extremely staticky.
All in all, there was nothing by to like about the hotel other than the location.
May 19, 2015
Rated 5 out of 5 by DrJones New Rooms and Decor is Refreshing
My family recently stayed at this wonderful hotel due to its location on the magnificent mile in the heart of Chicago. We had a wonderful suite and was thoroughly impressed with the results of the rooms renovation. And you can never go wrong when getting a good nights rest in the amazing Heavenly Bed!
May 17, 2015
Rated 4 out of 5 by wdchuck A Great transformatino
The new renovation has transformed this property from a functionally basic hotel to an extremely attractive property.
The newly renovated rooms are a great improvement over the old rooms and the addition of a club lounge is a total game changer.
Combine this with the excellent location and you now have a totally first class property!!
May 11, 2015
Rated 4 out of 5 by NFLDAY2DIEHARD Great location
Great location on magnificent mile and close to lake. Many good restaurants nearby as well as shopping. Was attending NFL draft and transportation was good but traffic was another thing. A MESS. Good walk as street is flat and scenic and interesting, to say the least. Would stay here again and hopefully the hotel renovations will be finished.
May 11, 2015
Rated 5 out of 5 by Sues3100 Love the renovations!
We've stayed at the Weston many times and love it. We would highly recommend it. Great location, wonderful staff and now really updated! You can't beat the location. Your staff is so friendly and helpful.
May 6, 2015
Rated 2 out of 5 by LisaW2013 SUPERB LOCATION. WARN OUT AND NEEDING UPDATING.
The location of this hotel is premium for sure, however the hotel itself is in great need of updating. It is old and worn out and in really bad shape. At present the price is right, but will probably go up once they update in 2015. The hotel does not have food service. However there is a wonderful and very pricy restaurant downstairs. The staff is unresponsive and uncaring. Just merely doing their main job and nothing more. There are a myriad of street people that fill the lobby sofas while trying to keep warn in winter. (We stayed during the Christmas holiday.) At best this hotel is a category 3, solely based on its fabulous location. A category 1 if it was located elsewhere.
May 2, 2015