Rated 2 out of 5 by LisaW2013 2 Star Hotel at a 5 star address
One would think that having a Westin situated ON Michigan Avenue within the Magnificent Mile area would assure a minimum of a 3 star hotel. No. This Westin was nothing at all as anticipated. The front desk staff does not engage, but merely mans their post. The lackluster entry and sitting area is filled with people who are just there to warm up and then move on to their next destination. The hallway, which is all that is left to see on the way to your room, is old, warn out and disappointing. Enter the room and you are adorned by bright fluorescent ceiling lamps that make you feel most unwelcome and like you are visiting a cheap low class hourly joint in some hole in the city. The room is warn, carpet old and dark, furnishings old and warn and out of date. And our room was a suite. OMG. The only newly renovated area of the entire suite is the bathroom, a place were only 1% of your time in the room is spent. Why bother to update a bath when the remainder of the suite is not? VERY DISAPPOINTED to say the least. This property clearly does not meet the Westin standard, nor does it meet the amount of stars that it is rated with among the SPG system.
The only positives: Situated on Michigan Avenue within the Magnificent Mile. An adjacent eatery. Pricy but delicious.
January 27, 2015
Rated 2 out of 5 by LovTheJourney Going downhill fast...
This used to be one of my favorite hotels with great service and beautiful rooms. Now they have put televisions in front of the registration desk because they know it will be a long wait. It has a bit of a train station feel with many transient guest who take advantage of the $99 / night and other discounted rates. The Westin Chicago Michigan Avenue had been one of my favorite hotels but now service, cleanliness and luxury has been replaced with "good enough" and "get in line". Disappointed this hotel is pandering for reservations and has lost touch with its potential. Very disappointed.
January 19, 2015
Rated 2 out of 5 by NJBChicago Great Rate But That Is It
Worst Starwood experience yet. I have stayed at this hotel before and been very happy with it so on a recent trip decided based on the great rate to stay again. I checked in and I was put on a "preferred floor." Previously I had stayed in the tower and was put in the older part of the hotel. The rooms seemed old and dirty. The room was incredibly stuffy even though I had turned the AC down to 65. The decor in the old rooms is just that...old. As soon as I unpacked I tried to turn my TV on but it did not work. I called and to the staff's credit they did fix the situation quickly. The biggest issue with the room however, is the noise. The walls are paper thin and I could hear EVERY word coming from next door. Also, the doors slam very loud. Worst night of sleep I've ever had at a hotel. I will not be staying at this hotel again for fear of the same experience.
December 29, 2014
Rated 2 out of 5 by Jach7 Very disapponted in our stay
We chose the Westin Mich. Ave. because of the location and that was the best part of the hotel . Our rooms were directly across from the elevators. We could hear people getting on and off the elevator all night and morning! The tv did not work in one of our rooms and they were unable to fix it the first night and were unable to relocate us so we had no TV the first night of our stay! So much for getting away and relaxing! The rooms are very small and the decor is old and tired looking. The beds however were comfortable. The bathroom is extremely small. The toilet had a disgusting stain in it and the wallpaper was stained. The shower was small and not comfortable. Definitely did not meet the standards of other Westin hotels I have stayed at.
March 31, 2012
Rated 3 out of 5 by MJID Good location, average hotel
For how much you pay, I really think breakfast should be included.. I've paid less in downtown Chicago for similar hotels and received more amenities. I was grossed out by hair in the tub and on the floor of my bathroom, as well as how filthy the trash can was in the bathroom. I had asked for extra pillows and a fridge in the room, I thought we got the fridge but read it and it was not for anything more than non-dairy beverages. So there was no point in my requests being made prior to our arrival when they weren't addressed. The room wasn't spectacular but the location can't be beat.
January 6, 2015
Rated 3 out of 5 by Chris Be careful booking here
Parking is $57/day:1600/month!
Got a room for my wife and I
room was set up for one!one robe,one glass in bathroom,2 towels???Furniture in room again set up for one!I suppose you can use the bed but we don't like to.If you order room sevice do they give you another chair?The minibar ??? one bottle of GreyGoose and one Jack Daniels??? Wifi?? Why do we have to pay so much?you can get FREE wifi at ARBY's
but not when I am paying $350 a night??? I guess I expected BETTER!
October 27, 2011
Rated 2 out of 5 by TravelinKen Great Location – Average Rooms
You can beat the location of the hotel right on Michigan Ave with all the shopping just steps away from the entrance. However, the hotel rooms are definitely dated and worn. The room also had the absolute smallest closet I have ever seen in a hotel room. The bathroom was large enough and had plenty of counter space which was a bonus, but again, the décor was old.
The other issue was the lack of staff at the front desk and lack of SPG designated check in. There was a counter for SPG check in but it was not staffed. The front desk person acknowledged my status but no mention of an upgrade. It doesn’t seem like they value their SPG loyal members.
December 22, 2014
Rated 3 out of 5 by TravelinKen No Frills Westin with a Premier Location
I haven’t been to the Westin Michigan Avenue in a very long time and I stayed here twice in December and once in each section of the hotel (Main Building and Tower). For a Westin with a Premier location in the city, this hotel really disappoints all around.
Let me start by saying this is a perfectly fine, average, run-of-the mill Westin property. The rooms are clean, furniture is dated but nothing that will have you running out the door. It’s just disappointing especially as a Platinum SPG member. It feels more like a budget Westin than a showpiece of the SPG hotels in Chicago. Check in and check out lines are very long and even though there is a dedicated SPG Gold/Platinum check in desk, it’s not enforced and you will have to wait in line with everyone else. It’s a big show with no follow through here. I did try to avoid the line at 9am when checking out and use the video check out, but at 9am my TV responded with “Video check out is not available at this time.” So down to the desk I went and waited in line with 8 people at 9AM and only 1 person at the desk. Insanity! Again, this shows no regard for their guests let alone anyone with status.
The hotel has no “wow”. The hallways, décor (in both buildings of the hotel), room are bland and follow the tan/beige scheme and is very boring and uninspiring. Maybe the hotel is relying too much on its fantastic location to give you that WOW factor because this hotel is entirely boring. The carpeting in the tower floor I was on did look new and actually have a pattern but not the carpet in the main building. In the main building I did have a large corner room overlooking Michigan Ave and up Lake Shore Drive. The view was impressive and I did enjoy that.
I heard from the front desk staff that this hotel will be undergoing a refresh in 2015 and I can only hope they realize they can be a fantastic premier hotel on Michigan Ave and compete with all the surrounding hotels if they wanted to be. This Westin doesn’t offer robes in rooms (neither room had one), no Club Lounge, no Wow factor or thought for the décor, and no perks for SPG members.
Right now the rates are the only thing going for this hotel especially with the prime location. I think the marketplace realizes that there are MANY other options here with much more of everything. Even the other SPG properties down the street offer clubs, robes, etc…just the small details even… that this property ignores.
If you need a reasonably priced hotel on Michigan Ave but have no SPG status or will be out exploring the city and don’t care about details, décor or the warm and fuzzy feelings from the hotel you are staying at, this is the hotel for you!
December 24, 2014