The Westin Chicago River North

  • 320 North Dearborn Street
  • Chicago,
  • Illinois
  • 60654
  • United States
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This information enables us to identify the rooms that will best accommodate your party and to prepare for your arrival.

See room terms and details for information about rollaway and/or extra person charges.

Age Requirement Policy

Guests must be 21 years or older to reserve a room.

Rated 4.2 out of 5 by 442 reviewers.
Rated 4 out of 5 by Great rooms and location The hotel has a great location on the river and my suite had a great view. The room was renovated very well. I always prefer a hotel with a pool but the gym was quite good and very close to running routes. August 17, 2012
Rated 5 out of 5 by Great Experience Thank you to Michelle who checked me in and was very welcoming upon arrival. She made the process seamless. Great stay overall. December 9, 2013
Rated 4 out of 5 by Classy Westin on the Chicago River This Westin property is just what you would expect. Good location, good service, nice staff. In a town where mega hotels are becoming the norm, this classic, smaller Westin stands out as a value. August 10, 2013
Rated 5 out of 5 by Great Hotel, Great location Had a great stay and really enjoyed the staff, especially Fernando (maybe, Francisco) who worked the front desk. Was a great stay and really made us feel welcome at the hotel. Highly recommended. March 26, 2013
Rated 4 out of 5 by Everything was made easy. Needed a place to stay just for the weekend that was close to Randolph St. restaurants, and this Westin fit the bill very well. Clean and comfortable, to be sure. We truly enjoyed our stay. August 19, 2013
Rated 5 out of 5 by Never disappointed at the Westin... Westin River North is beautiful and so centrally located to many Chicago attractions. Everyone so pleasant and helpful. I would definitely stay here again. November 11, 2013
Rated 4 out of 5 by Westin Chicago River North Everything was very good except for an awful old smoke smell in the bathroom that would not go away. Very dishearteneing for a non smoking hotel. The maid tried spraying it but to no avail. March 20, 2013
Rated 5 out of 5 by Excellent location for theatre district! Excellent location to stay when you plan to attend events in the theatre district! Great shopping within walking distant to the hotel. I highly recommend this hotel when staying in Chicago! November 4, 2012
Rated 4 out of 5 by Clean rooms - Roomy bathrooms The room and the bathroom were very clean and especially liked the size of the bathroom. There's a nice large lobby with bar that was very comfortable. Also in a nice location by the river September 26, 2012
Rated 5 out of 5 by Great Hotel / Location Stay here almost once a month when trveling for work. Exccellent staff, great views. December 20, 2013
Rated 4 out of 5 by First visit to Chicago We enjoyed our stay at the Westin. The location is great - - on the river, close to several entertainment venues and the CTA stations. The front desk staff was very friendly and helpful. The room, although showing a little wear, had a view of the river and was clean. Must mention : James - who always greeted us with a big smile and was helpful when offering options of dining and assessing weather conditions. Allan (sorry if I spelled his name incorrectly) - who also greeted us with a big smile and always had a "Good morning" for us. Met Allan on the elevator and we talked all the way to the lobby. He offered some helpful pointers on finding our way around the city. And he gave me a hug when we left. The bartender from Puerto Rico (Juan?) - who again was very friendly and amused by my husband's endless jokes (I have a hard time doing that), so great job! And last, but not least, the employee who was at the front door (sorry, I don't remember his name, but he is turning 50 soon) who suggested Sullivan's for a place to people watch, have a glass of wine and listen to some piano music. Great recommendation! September 18, 2013
Rated 5 out of 5 by Excellent place Great location, right on the river and across the street from House of Blues and Harry Carey's. Beautiful inside, and the rooms and the rest of the hotel are very clean. Friendly staff. July 31, 2012
Rated 5 out of 5 by One of the nicest properties in Chicago The Westin Chicago River North is one of the nicest hotel properties in the Loop. The hotel is not overwhelming in size, the staff are very nice, and the facilities are well maintained. August 14, 2012
Rated 3 out of 5 by not ready When i did arrived in hotel to check in after 6 hours drive the room was not ready at time of checking wasi almost 45 minutes in lobby . November 19, 2013
Rated 3 out of 5 by Recent Stay Bathroom needed work. Wallpaper coming loose. Shower head loose, sprayer loose. Would not hold shower without faucet also running. Water shooting out loose hoses. October 8, 2013
Rated 4 out of 5 by Great but loud service staff My stay would have been awesome if the cleaning crew just toned it down in the morning. Their chatter, laughter, and loud banging outside my door was NOT what I expected at 7 AM. September 17, 2012
Rated 5 out of 5 by A great hotel in a perfect location This Westin exceeded my expectations in atmosphere, comfort and service. A great location for seeing the city and close to restaurants and nightlife. October 29, 2013
Rated 4 out of 5 by Accomodations good but... I found it creepy that the hotel allowed the sponsors of of World at Work meeting to have their information slipped under my door each night. Felt like an invasion of privacy. September 3, 2012
Rated 5 out of 5 by Won't stay anywhere else in chicago Staff always makes me feel more than welcome here. It is a home away from home. Brought a friend with us for an annual birthday trip and the staff made her feel like a queen. December 19, 2012
Rated 4 out of 5 by Great location for business event I attend an annual event at this facility and have been very satisfied with the event dedicated staff and services. A great location as well. October 27, 2013
Rated 3 out of 5 by good but bathroom smelt bad Good customer service. problem with toilet smelling bad even though it was clean. Also disappointed in that there were no baby changing stations in the restrooms. July 23, 2013
Rated 4 out of 5 by Solid Service, Excellent Environment, Quite Quiet A good choice for the business traveler who prefers understated, clean surroundings with a dependable staff and service record and easy access to downtown Chicago. May 15, 2013
Rated 5 out of 5 by Love this Westin! Very nice hotel! Everyone was so helpful! I will be staying here again when we come back to the city. November 26, 2013
Rated 5 out of 5 by wonderful stay it was our anniversary and your staff really made our stay special with the upgrade as well as the chamgagne and chees tray in the room.......thanks so much July 8, 2013
Rated 5 out of 5 by Excellent hote and location Great staff right from the get-go with a speedy (and upgraded) check-in. Excellent customer service all around, fantastic location - will definitely be back. September 5, 2012
Rated 5 out of 5 by Staff outstanding Staff outstanding, especially at the front desk. One area lacking is valet service where the opening of doors for customers seems to have gone out of style. March 25, 2013
Rated 5 out of 5 by This hotel has a great staff My overall experience was wonderful, a slight problem arised however the manager took care of it immediately and also followed uop with me. I was impressed! October 8, 2012
Rated 5 out of 5 by Great everything, all around Status was recognized and staff was eager to help in any way possible. Hands down one of the best properties in Chicago and my new go-to Starwood location. January 28, 2013
Rated 5 out of 5 Great Stay Wonderful room on the third floor overlooking the River. Good service with friendly staff, outstanding stay in this great City. Will definitely come back. November 19, 2012
Rated 5 out of 5 by Westin with a lounge Was upgraded on the morning of arrival to a deluxe corner room, with Club Lounge access. This is my third stay here, and is my preferred SPG property. Rooms here are spacious, with a sofa for lounging and great views of the city. From ORD, took the Blue line to Clark, then walked 5 minutes to the hotel. It’s a little easy to get disoriented from the El station, but once you figure out which was is North, it’s pretty straightforward. Unlike other Westin, they have a Club Lounge. The Lounge has a solid continental breakfast in the mornings, with boiled eggs if you’re looking for a bit of protein. In the evenings, there’s a great selection of cheese, desserts, and hot food (fried cheese balls, egg rolls, and samosas) available. Alcohol is charged directly to your room by the bartenders and lounge attendants. You’re given slips of paper to fill out with your room number and tip. Not a fan of the tip field, but the attendants there do an excellent job, so was more than happy to do so. The gym is large and has an excellent selection of machines. I was able to walk everywhere from the hotel, so I find the hotel’s location to be great. December 13, 2012
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