Rated 4 out of 5 by Monta777 Overall very nice...
Over all the room was very nice but the toilet was VERY short and the toilet seat was a very cheap plastic one that when you sat on it it slid sideways.
March 4, 2013
Rated 5 out of 5 by BarbMc This hotel had everything I needed!
Loved my room which overlooked the Chicago River. Staff was extremely friendly. Hotel has great location for shopping, and eating at great restaurants.
December 16, 2013
Rated 5 out of 5 by RGLA Comfortable and convenient
Roomy and comfortable, and within steps of a variety of restaurants at all price levels.
July 5, 2014
Rated 1 out of 5 by EE19 Handicap Room
I have no handicap room on my profile. The check-in person, Cameron, did not even mention the handicap room.
June 19, 2014
Rated 5 out of 5 by Ben80 quality hotel
everything was nice. room was comfortable, with a great view, and the staff were accommodating
June 30, 2014
Rated 5 out of 5 by Dublin23 A great hotel in a perfect location
This Westin exceeded my expectations in atmosphere, comfort and service.
A great location for seeing the city and close to restaurants and nightlife.
October 29, 2013
Rated 5 out of 5 by NorthernTim Professional and Clean
The staff were great and very helpful. The hotel was very clean, food was good, and the cost was excellent in comparison to other hotels in the area!
June 11, 2012
Rated 4 out of 5 by Wes44 Great location
We love to stay at the Westin. There are many choices in Chicago, but we will be coming back to the Chicago River North. Great service at every level
September 4, 2012
Rated 4 out of 5 by susan7 Great spot to stay in Chicago River North
We stayed at this location because it was close to the event we were going to. But we also got to experience the other many attractions in the area.
December 9, 2013
Rated 3 out of 5 by KAL1234 poor service
Hotel itself is nice, the front end staff needs HELP!...The check in girl needs a new job.The nicest person who works at this hotel is the Door man!
September 28, 2012
Rated 4 out of 5 by DaveMi12345 Summer Visit to Chicago
Good experience. Bit disappointed that I did not get a river side room as requested when I made the reservations.
June 10, 2014
Rated 5 out of 5 by Stickymann Great
My guests and I all appreciated your hotel. Well managed and well kept. Chicago itself a fun place.
June 6, 2014
Rated 3 out of 5 by GGregg needs renovation
This property's public areas needs a refresh and deep cleaning. The bar area and elevator lobbies on each floor are dirty, especially the carpets.
March 3, 2013
Rated 2 out of 5 by jay620 Disapointment of Sushi Cook
The Sushi Cook doesn't wash his hands and wear gloves before preparing the food. Food safety is definetely a concern at his hotel's restaurant.
February 23, 2014
Rated 4 out of 5 by Mauirose Hope it's better next time
Could not get the room cool enough for sleeping.
We're not advised about spg benefits on check in
June 24, 2014
Rated 4 out of 5 by tom6863 lighting chairs
Poor lighting set up had to be in the room to turn lights on.
The chair and lounge were uncomfotable at best had to use pillow tosit in the chair
August 21, 2012
Rated 4 out of 5 by Ringo66 Good features, great location, needs better front desk staff
Great hotel but front desk staff, Michelle, needs to recognize members better and provide adequate service along with that member level.
April 14, 2014
Rated 5 out of 5 by MichelleP It's the little things
I called housekeeping seeking dental floss. The head of housekeeping gave me her own personal pack. Amazing service without hesitation!!
April 13, 2014
Rated 5 out of 5 by Alice40229 Excellent Customer Service
Very comfortable, quiet room. Big thank you to Brian Williams for going above and beyond to provide excellent customer service.
May 9, 2014
Rated 4 out of 5 by AM077 great hotel for professional meetings
the hotel is in a great central area and within walking distance to several touristic sights
room was very comfortable and staff very friendly
November 20, 2012
Rated 4 out of 5 by Carolyn32 Great location for business event
I attend an annual event at this facility and have been very satisfied with the event dedicated staff and services. A great location as well.
October 27, 2013
Rated 4 out of 5 by VictorianDan Beware of Parking
I've paid what I thought was steep parking prices in the past however $65.00 a day parking is really sticking it to your valued customers.
July 15, 2013
Rated 5 out of 5 by NanaMern Location and Features
The Westin is a beautiful hotel! Well maintained and very clean, comfortable rooms and excellent staff. Keep up the good work. Thank you.
June 28, 2013
Rated 3 out of 5 by Fredrico not ready
When i did arrived in hotel to check in after 6 hours drive the room was not ready at time of checking wasi almost 45 minutes in lobby .
November 19, 2013
Rated 5 out of 5 by TheArtistry This hotel has great views from every angle.
This hotel was absolutely amazing. The decor was fabulous and luxurious. I felt comfortable and had all of my needs meet during my stay.
November 11, 2012
Rated 5 out of 5 by Shirley Internet access
Hotel stay, staff and accomodations were great. Too bad we had to pay for internet access - doesn't make sense in today's environment.
February 24, 2013
Rated 4 out of 5 by Tish1968 Great location and staff
Hotel is located in a great area of downtown Chicago with easy access to see lots of sites. The staff is knowledgeable and friendly.
October 4, 2012
Rated 5 out of 5 by mics12 mics12
'excellent service and very impressed with all level of service, Enjoyed my stay, thanks
June 16, 2014
Rated 4 out of 5 by PS1990 Westin River North - Chicago
Would recommend this hotel to both leisure and business travelers. One item I would have preferred is a daily newspaper delivery.
August 17, 2012
Rated 5 out of 5 by Jessmal Great Experience
Thank you to Michelle who checked me in and was very welcoming upon arrival. She made the process seamless. Great stay overall.
December 9, 2013