Rated 5 out of 5 by Rifman A Must Stay While In Chicago
I have been a Starwwod member for the past three years. The Westin Chicago River North definitely lives up to the reputation and professionalism that Starwood is known for.. Do yourself a big favor..Do not stay anywhere else while in the Chicago area. This hotel is beautiful, clean, smells good and the staff is what makes it. Everyone, from the front desk staff, to the housekeeping staff, made my stay extremely pleasant and enjoyable. The location is fabulous and the rooms are very comfortable. Request a water view, if possible. But, if not, no worries. The hotel is great and any room will please you. I will definitely be back. Oh, and by the way, "You're welcome!"
March 25, 2013
Rated 5 out of 5 by glennrw Great Hotel / Location
Stay here almost once a month when trveling for work. Exccellent staff, great views.
December 20, 2013
Rated 5 out of 5 by DMagilton Great stay
Most hotels are very similar in terms of the furnishings and amenities, but the staff can be a real differentiator.
We stayed at the Westin Chicago River North this weekend and I must compliment Katelyn Klym on outstanding customer service.
When we checked in she was fully engaged with us and found out that it was our wedding anniversary. To our surprise the next night we get a knock at the door and room service brought us up some wine and cheese - along with a hand written note from Katelyn. She even remembered that it was our 8 year anniversary !! A very nice touch
November 4, 2013
Rated 5 out of 5 by Cysis Getting comfortable
This is our second stay here. We are a family of four and find this place to be very cozy. It almost has an apartment feel to it, like a condo. We could call this our Chicago apartment, since we now make this location our first choice when staying overnight.
December 15, 2013
Rated 4 out of 5 by Kmt942 Business travel
Loud rooms, nice, spacious
December 19, 2013
Rated 1 out of 5 by Kent236 Terrible staffs who did not help someone who needed help at all
The hotel staffs did not meet my expectations at all. Since I hurted my ankle a week before staying I had a cold pack that needed to be freezed. I asked the front desk if they can freeze the cold pack for me, but the staff refused to do so. Instead I was offered a fridge delivered to my room. Since I had a appointment and had to leave the hotel, I asked the staff if they can put in the cold pack into the frige for me. The staff again refused, so I had to go back and wait in my room for the fridge to arrive. Waited 15 minutes and did not arrive. Called housekeeping and was told "is's coming" in a very rude way of saying. Waited another 10 minutes, still not coming. Aleady late at my appointment, I went down again and claimed at the front desk. They told me that they will take care and will put the cold pack inside the fridge while I am out. Came back 2 hours later, and the Cold pack was NOT put inside the fridge. All of this was done during my ankle hurt and having difficulties walking. Hopeless level staffs whom did not help me at all when I needed help to freeze the cold pack. Never again.
September 25, 2012
Rated 5 out of 5 by BarbMc This hotel had everything I needed!
Loved my room which overlooked the Chicago River. Staff was extremely friendly. Hotel has great location for shopping, and eating at great restaurants.
December 16, 2013
Rated 5 out of 5 by Cityfun Love the Westin on the River!
Beautiful room and huge bathroom, great view of the river, super nice staff and great location for everything fun in the city. Will be back again and again!
December 16, 2013
Rated 1 out of 5 by John2011 Nothing "Heavenly" about it.
Let it be known that I have never written a review, though I felt compelled enough to share my dissatisfied experience. Long story short, we had two nights booked, then reduced it to one after just an hour in the hotel.
Firstly, the Executive Club was not worth the extra cost. The attendant made us feel as though we were doing something wrong by requiring us to fill out a "guest voucher." In my 25 years of traveling (business & pleasure) I never once had to "explain" who I was for complimentary h'orderves and soft drinks.
The staff had an expectation of gratuity when delivering an item (in this case a fan) to our room. I usually tip for everything, but when it feels expected, I don't.
The "heavenly" robes felt and looked as though they were ten years old.
The deluxe suite was nice, though a river view would have been nicer when we inquired and thus denied. Only to find out later that the hotel was at 25% capacity (direct from an employee)....I'm sure one was available.
Lastly, at checkout, the office valet attendant called down to the valet, after placing his personal phone call on hold, told me it would be 10 minutes (even though we were the only ones waiting). When 15 minutes passed , our car came at a relatively fast rate of speed to the front door. I handed the valet $5 (regrettably) and then realized that he didn't even acknowledge me, my wife or our luggage, not one word or door opened for her.
We found a great hotel just two blocks away at half the price (with river view), free wine and an incredibly fun atmosphere with amazing staff.
We will NEVER stay at or recommend a Westin Hotel again.
January 1, 2012
Rated 5 out of 5 by Goosebumps4 Concierge
I just completed a 5 night stay at the hotel. My only comment is that the A/C in our room did not cool the room down sufficiently. The hotel offered for us to move rooms but we settled for a fan.
The highlight of our stay at the hotel was the Concierge, Lisa Treacy. She was PHENOMENAL. She recommended day activities as well as instructed us how to get discount tickets to the theater (Once) as well as recommendations for dinner (Bavette's) both of which were over the top. She is a huge asset to the hotel and the reason we could come back. Thanks.
October 29, 2013
Rated 4 out of 5 by susan7 Great spot to stay in Chicago River North
We stayed at this location because it was close to the event we were going to. But we also got to experience the other many attractions in the area.
December 9, 2013
Rated 5 out of 5 by Jessmal Great Experience
Thank you to Michelle who checked me in and was very welcoming upon arrival. She made the process seamless. Great stay overall.
December 9, 2013
Rated 3 out of 5 by Mel822 disappointing stay at the Westin...
We usually love to stay at this hotel, but the last few times have been a bit off. We decided to give it one more try, and sadly, I think we will probably try the Westin on Michigan Ave or the new Aloft that opened in River North next time. While we did enjoy being upgraded to a larger room because of our gold status, the first room we were placed in had a strong smell of mold or mildew. We were quickly moved to a new room without issue and the room seemed to be fine. Unfortunately, later on when it was time to shower and get ready to go out, there was no hot water available. We called the front desk and we were told that an engineer was going to look into this. It was not resolved that night so we hoped it would be by the morning, but it was not. Upon checkout we were told that there had been some pipe maintenance going on, so that was probably the issue. We were awarded 1,000 bonus points for the inconvenience.
November 29, 2013
Rated 5 out of 5 by SVO5Plus You Won't Be Disappointed
My third 2013 visit to this well-operated and welcoming Chicago hotel could not have been more comfortable nor pleasant. From Front Desk to Bellmen to Housekeeping to Hosts in the Club Lounge, every individual welcomed us and never failed to ask if anything more was needed. The staff understands well that sincere respect and enthusiasm for guests has results. I will always return to this very well- situated -to-The Loop hotel for its continuing efforts to please guests.
November 16, 2013
Rated 1 out of 5 by NotRecommended1 Poor service
Poor service; poor response
December 6, 2013
Rated 5 out of 5 by BB27 Great hotel, housekeeping was okay.
I stayed at the Westin for only one night because I had a family wedding downtown that day, but I thought that the experience there was fantastic. I had a great stay and the room was clean, neat, and I had no problems. The only complaint that I had was that on Saturday morning, I was woken up by housekeeping at 8:20am. I understand that I should have had a "do not disturb" sign on the door, but I was not expecting housekeeping to be knocking before 8:30 am... All in all, I had a good stay. The staff was great, very accommodating with the early check in and I was very appreciative.
August 22, 2012
Rated 2 out of 5 by Abby1220 Poor Customer Service
Although this was a very nice hotel, I would never stay here again. After paying a great deal to stay one night at the hotel I was faced with a $14.95 fee for using the wifi. I had accidentally logged into the Internet 5 minutes before checking out of the hotel. When I voiced my objection to the staff at checkout, I was given very little concern. I had the staff write down my name and number to discuss the issue with a manager, and was never contacted back. Honestly, I believe the Internet charge is ridiculous when staying at such a hotel, and to be charged for a whole day 5 minutes before checking out is unreasonable. Had I know the low expectation of the hotel, I would have simply used my phone Internet.
September 4, 2012
Rated 3 out of 5 by RG39 Expected More for the Price of this Room
Bathroom floor was dirty. Food in refrigerator was overpriced. Parking was overpriced. Internet service was poor, and should be complimentary for the price of the room instead of additional cost. I would not stay here again. Excellent location right across from House of Blues, but overpriced for the value.
February 19, 2012
Rated 5 out of 5 by halea32 Great Location/Friendly Staff
I stayed in Chicago this weekend and has a great experience at this Westin. The staff was very courteous, especially Malcolm. The hotel was very nice and had a great location for shopping, restaurants, bars, etc. I plan on staying here on my next visit.
November 25, 2013
Rated 5 out of 5 by RandiJB Great service
Our stay was really enjoyable mainly because of the hotel staff we had contact with who took such good care of us. The front dest personnel was friendly and efficient and we found the concierge, Diane S, to be really exceptional. She was always so helpful to us no matter what it was we were requesting!. Her assistance really added to the quality of our stay.
November 18, 2013
Rated 3 out of 5 by PlayaDelRey Dust Bunnies
I have stayed on a number of other Westin hotels before and have to say that this location takes 'going green' a bit too far --but that review is for the management eyes only. Otherwise, this place is great as far as location.
April 24, 2012
Rated 3 out of 5 by rlyles Outrageous
I do not care for Westin pillows or bath supplies (soap, shampoo). However, I must say I was floored when I got a room service bill for a box of cereal and a pot of coffee which cost me $33.00. Absolutely outrageous. Won't be staying there agin or recommending the hotel to anyone.
And $14.95 for wifi? Give me a break.
November 20, 2013
Rated 4 out of 5 by Neana This hotel has great features but expensive
The rooms were a nice size, clean and well maintained. The staff was friendly and helpful. The bathroom amenities were very nice with rainfall shower head. However, the faucet did not work well. In addition, the marble floors are extremely slippery when wet. Every one of us slipped, and my young son fell in the bathroom. We had to be careful. The standard price was adjusted due to a university graduation but the regular room rates were higher than some surrounding hotels. Other than that, the location was great and hotel environment beautifully decorated.
July 31, 2013
Rated 5 out of 5 by Jason2727 Great room, convenient location
We stayed here before seeing a show at the Chicago Theater. The hotel was a five minute walk to the theater with plenty of great local restaurants nearby. The room itself was up to the usual Westin standards with a high quality bathroom, bed and tv. There was even an ipad in the room that had free wifi, a nice change from having to pay the usual nickle and dime wifi fee that they seem to love. Be sure to use google street view to find the driveway before you head there since it is a very busy street and the entrance is somewhat hidden.
September 17, 2013
Rated 5 out of 5 by Momof4lilchix Love this Westin!
Very nice hotel! Everyone was so helpful! I will be staying here again when we come back to the city.
November 26, 2013
Rated 2 out of 5 by Mommy Excellent location, poor amenities
Hotel has an ideal location. However, no real restaurant. Also had to wait 15 minutes to check out.
December 4, 2011
Rated 5 out of 5 by mnaa4 Calm before the storm.
We stayed at the River North Westin November 16 which was the night before big storms rolled through Chicago. We had a great experience and it all started off with a wonderful welcome from Sarah. Our check in experience was exceptional and it set the tone for a great stay.
November 18, 2013
Rated 5 out of 5 by Krispy Great location and staff
The staff was very friendly and welcoming. Room had nice view and clean. Loved the big, marble tiled bathroom. Only problem was not enough hot water for a morning shower. We were in town for a show at the Cadillac Theater and dinner and found this hotel to be in a great location that made it possible to walk to all our other venues. Valet parking was $65 but I guess that was the going rate in Chicago. Would definitely stay at the Westin again.
October 28, 2013
Rated 3 out of 5 by xtnjohnson Tired property needs serious renovation
The Marina City location is tough to beat for convenience, but the rooms and furnishings are quite dated. It feels as though it hasn't had a serious renovation since it was first built, which appears to have been the late 1970s. The somewhat-worn furniture is of a more modern vintage, but still is vastly oversized -- who on earth needs four drawers, each 3 feet wide by 2 feet deep by 1 foot tall?
Admittedly, slimmer furniture would make the rooms feel even more cavernous than they already are. I'm sure some people may like that, but to me it feels like wasted space -- that's why I suspect a gut reno is in order. This hotel could squeeze in a lot more rooms that, intelligently designed, would still feel perfectly spacious to guests.
July 22, 2012
Rated 4 out of 5 by Bandersen Great Location
As always, very nice Hotel. Your Front Desk staff very accomodating and friendly. A couple of things: I was not sure where to eat, there is not information of what restaurant serves what since you have the Sushi Bar and the Bar area and some of your staff at the Restaurant was not informative or clear. A female Bartender was very nice but your male bartender and server were not very attentive and kind of stiff. I used your Bar area twice during my stay. I was not the only one thinking that because the table next to me made the same comment. After checking in I was changing clothes in my room and a male attendant knocked at my door but did not wait for me to answer and he walked in. He was apologetic, but he just did not wait after I said to hold on.
August 18, 2013