Rated 3 out of 5 by teddyzinca This hotel needs better maintenance staff
No hot water and very dirty water (due to a prior maintenance procedure per the Front Desk). Still should have flushed the system in the rooms prior to renting the room to anyone.
November 14, 2013
Rated 1 out of 5 by MAD123 ******NEVER TO RETURN*********
1. WHEN WE ARRIVED THE FRONT DESK SAID THE ROOM WOULD BE READY IN A FEW MINUTES---- OUR ROOM WAS NOT READY AT 3:00 or 4:00 or 4:40 SO---- WE WERE PLACED IN A ROOM ON A DIFFERENT FLOOR (floor 7) ...THIS IS NO JOKE----WE HAD PAID FOR THE CLUB FLOOR--- and room we received was the 7th FLOOR ..WE RECEIVED NO---CREDIT FOR THIS POOR SITUATION. HOW DUMB TO CHARGE 1st CLASS PRICE AND THEN GIVE THE CUSTOMER 2nd RATE QUALITY
and ROOM! THEY DID OFFER SEVERAL FREE DRINKS TO SOMEONE WHO DOES NOT DRINK!! DUMB??!!!!
2. COLD SHOWERS--complained -- they said it was fixed --- NEXT DAY COLD SHOWERS and on the day we left it was a warm shower.. Is that the record 3 out of 4 day OF cold showers...AGAIN-I QUESTION THE SERVICE AND QUALITY!
3. THE CLUB FLOOR QUALITY OF FOOD AND SERVICE ??? That is something I would
never pay for again--THIS IS NOT FIRST CLASS! The food--the service would get a D- rating and if the paper would review the food quality it would be D ! Not worth you time and money to pay for the CLUB FLOOR!!!!!!
4. A DIRTY TOWEL AND HANGER HANGING BEHIND THE BATHROOM DOOR when we arrived! 1st quality--again it is not at this hotel??? I question how the maid cleaned the bathroom and how clean anything was.??
******* BEWARE! YOU WILL PAY A HIGH PRICE AND RECEIVE SECOND RATE SERVICE.......FOOD...AND ROOM.
October 23, 2012
Rated 1 out of 5 by Abrown Disgusting bathroom
I'm a platinum member. They put me in an adjoining room even though my profile is clear that I never want that. The room the moved me to had a DISGUSTING bathroom. There was hair on the sink and in the tub. Then the shower didn't work (most of the water shot into the tub, not the shower head) and the drain didn't drain, causing me to have to stand in 3 inches of gross water. This is a ridiculously poor example of the Westin brand. The hotel is worn out and needs a comprehensive refurbishment.
September 28, 2013
Rated 5 out of 5 by SoonerScott Perfect Sports Weekend Hotel
The Westin River North was the perfect hotel for a weekend getaway to watch our beloved Sooners play Notre Dame.
Upon arrival at the Westin, the staff quickly and graciously helped with our luggage and we proceeded to extremely quick check-in at registration.
We had booked two rooms and were upgraded to deluxe rooms in recognition of our Gold Level membership. The rooms were very spacious and well appointed. Of course the heavenly bed was everything we hoped for after two days of being on the go.
Our party met in the lobby for some fantastic cocktails at the Hula lounge prior to departing to a restaurant which was highly recommended by the concierge. The restaurant exceeded our expectations,
We stay at numerous SPG properties every year and the Westin River North is definitely one of the best.
September 30, 2013
Rated 2 out of 5 by galesue recent stay at Westin Chicago
This hotel was beautiful and clean and staff was friendly but beware of the hidden charges. No free breakfast and it was very expensive and not that great. Parking is much more expensive than other hotels we stayed at in Chicago. While the staff is nice and the room beautiful, you can get much better deals at other hotels.
November 4, 2013
Rated 5 out of 5 by LindaLeckey Great Staff
I would like to pay a special thank you to the following staff and their excellent service. Thank you all for making my stay not only comfortable but so enjoyable.
Thank you, thank you, thank you.
November 2, 2013
Rated 5 out of 5 by Yogi Luxury in the City
The Westin Chicago River North in a word: luxurious.
Absolutely beautiful rooms, especially if you are fortunate enough to get one over looking the famed Chicago River - there may not be a better view from a hotel room anywhere in Chicago.
The location is ideal - steps to river, wonderful new and exciting Chicago dining, across the street from House of Blues, and a very short walk to Michigan Avenue, State Street, and every conceivable tourist attraction.
I've stayed here several times earlier, but the staff keeps impressining and improving.
The "Executive Club" on the top floor is terrific and makes your SPG status worthwhile.
My only criticism, very mild, is the lobby bar although comfortable, is excessively bright and not at all intimate.
August 21, 2012
Rated 4 out of 5 by ryan212 rooms are very dark- good location for business... not shopping.
This hotel is ONLY for business travelers... point blank. don't bring any kids here or plan to have a leisurely stay. No pool- The rooms are very dark.. with one small drab window. I would hardly call it sweeping views of the chicago river. I wanted to pay cash. They would not check me in on cash only. So i had to pay with credit card and then pay with cash. So now an extra $240 is sitting in their account while i wait for the refund. I would recommend this hotel for business people.. don't even consider it for family, or pleasure stays.
March 25, 2013
Rated 5 out of 5 by James09 Paloucek stay Sept. 19-20
We came early on Sunday and the room was not ready which we expected and we spent an hour waiting for our brunch guests in the club where we could sip coffee for an hour.
We were pleasantly surprised brunch on Sunday is served until noon. ( The website said it closed at 1100.
Our room was ready at 1:30 p.m. and were contacted by phone.
The room measured up to our standards and we thoroughly enjoyed it the bed was comfortable. As usual we talked to the waitress serving our drinks in the early evening, who has served us on previous stays.
August 24, 2012
Rated 5 out of 5 by 0719Kim Never disappointed at the Westin...
Westin River North is beautiful and so centrally located to many Chicago attractions. Everyone so pleasant and helpful. I would definitely stay here again.
November 11, 2013
Rated 3 out of 5 by Klgiff .
For the 1st time staying at the Westin my expectations were high and they failed to deliver.
November 13, 2013
Rated 3 out of 5 by Anne59 This hotel is our favorite in Chicago.
We were very happy with our stay. Two items were disappointing. We could not regulate the temperature in our room. During the middle of the night the room was quite warm, but we didn't want the interruption of an engineer to come to our room to check out the problem. Also, when we were leaving, I looked under the bed to make sure we didn't leave anything behind and found a pair of shorts that a previous guest must have left behind. Obviously, this should have been discovered before our visit! Otherwise, we had an outstanding breakfast that was offered to us as Starwood Gold members and all of the staff (from the front desk to the housekeeping woman, to the servers, and the gentlemen who was managing the cars and taxis outside) were very, very nice and helpful.
July 8, 2013
Rated 4 out of 5 by connie12 This hotel has it all except for a pool
I have no complaints with the service, Rooms were very nice. Everyone friendly. I would definately recommend this hotel to my friends. However, I don't understand the wireless charge of 14.95 a day. My daughter failed to scroll all the way down on her ipod when using it in our room to see that there was a 14.95 a day charge for use in room. It ended up costing us 45.00 before we realized it. I really feel that the wireless if free in lobby should be free in room or at least let me know when I check in .
August 17, 2013
Rated 5 out of 5 by teacher32 Outstanding customer service
The last 3 times we visited family in Chicago we stayed at the Westin Chicago River North. We found the location to be excellent, just a short walk to Grand Station CTA red line, and close to many fine restaurants. The fitness center was clean and well-equipped, and our rooms were spotless and comfortable, offering a great view of the city. We enjoyed a delicious brunch on several occasions in the restaurant, as well as continental breakfast in the Club Lounge. Most importantly, we found the staff to be extremely personable and accommodating. All of our requests were handled promptly with personal attention from assistant managers. Bryan was exceptionally helpful, as well as Michelle and desk agent Francisco. We look forward to our next stay in the near future.
April 7, 2013
Rated 2 out of 5 by TexasPete Underwhelming Brand Experience
I recently stayed at this hotel for two nights. The hotel does not align to the Westin brand experience at all. It is a very old hotel (at least 30 years old) and it needs a remodel. The room has drapes which triggered my allergies due to the high volume of dust. The lighting did not work in one of the rooms. The shower door leaked a lot of water. The pillows were lumpy like oatmeal. I expected Westin and got low quality experience. I will never return
September 28, 2013
Rated 5 out of 5 by Alex23 Excellent choice to explore the city
Greatly enjoyed my stay here. The hotel is in a great location next to the river near all of the tourists sites and awesome nightlife. Check-in was a breeze and the front-desk were courteous and a joy to talk to. The lobby, concierge, and elevator area made this hotel seem more expensive that it actually was. Business or leisure, I will definitely be back!
Only complaint was that the mirror near the entrance of my room was really dirty, it looked like someone had walked on it. Other than that I was very happy with it.
June 9, 2013
Rated 4 out of 5 by ltm47 Good Location
The lack of good lighting in the room, especially in the bathroom. Also, I was given a room on the 4th floor, and the noise level from outside was easily heard all night. It had snowed that night and we heard snow blowers going most tof the night. As a preferred guest you would think a higher floor would be automatic. I should have asked for another room at ck in when they assigned me to the 4th floor, but I checked in at 10:00 pm and out by 8:00 am the following morning. I was not there long enough to use any amenities.
February 23, 2013
Rated 5 out of 5 by PLSF Great 1 Night Stay
Flew into O'Hare at 3pm and went straight to the hotel to get ready for my first cubs game (I'm from San Francisco but my colleague is from St Louis). One of our business partners got us front row tickets!
Forgot my iphone and ipad chargers (they use lightning cables) and asked where the nearest place to buy chargers was and the front desk person said they could charge my phone in the back. So went to check out the room and met up my colleague at the club lounge. Decent snacks and cheap drinks not a bad way to kill time before the game. Swapped my iphone out and had them charge my ipad while i was away at the game and swapped out ipad for iphone after the game.
Super friendly front desk and great foresight in thinking that business travelers will forget basic things like chargers.
August 6, 2013
Rated 5 out of 5 by Janice Security
I had an incident where I thought I'd lost something prior to leaving; your security person did not recognize my angst and instead copped an attitude. During stays in the hotel, staff (of all levels) go into occupied rooms to maintain them when the guest isn't there. When something is left behind and people panic (especially something valuable), I believe that security should be able to enter the room, occupied or not, to check and get back to the customer, not say, well, we can't go in because the room is occupied.
January 22, 2013
Rated 5 out of 5 by Vani89 Fabulous hotel in the heart of Chicago
I had a wonderful experience at your hotel from the minute I got there. Sarah at the front desk was very enthusiastic and helpful. She made me feel special for being an SPG member.
Kwassi in the Club lounge was also very attentive, and smiling. Even when I left, I had forgotten my jacket. Bryan was most helpful in locating it, and getting it to me. (it's on it's way!) Love my stay at your hotel. You definitely have a world class staff. I can't wait to return! Thank you so much for making my stay such a pleasure!
February 26, 2013
Rated 5 out of 5 by lmh33 Great hotel in a great city!
The Westin River North is in a great loction for enjoying all of the excitement that Chicago offers. Close to great restaurants and night spots, the Westin is only minutes away from Millennium Plaza, the Museum Campus, the Art Institute and it's Modern Wing, Navy Pier and Lincoln Park. Theaters are nearby, as is McCormack place, if you happen to be visiting for convention related activities.
October 5, 2013
Rated 5 out of 5 by heatherheather great location
My bf and I took a mini trip to chicago and stayed here. It was a great location and withing walking distance of everything downtown. (not the museums, ect.) It's right across the road from the house of blues, so that was very convenient! the staff made great recommendations on where to eat and were very friendly. be prepared to pay for parking and tipping every time you get your car out from the valet. but it's chicago, so i guess you should expect that. request a room with a view of the canal!
March 15, 2013
Rated 5 out of 5 by CPAJane another wonderful stay
Can't say enough about the 5 star service I receive every time I stay here. The staff goes above and beyond. Club level is comfortable and accommodating. Front desk cannot do enough! My home away from home! Thanks for another wonderful stay!
October 24, 2013
Rated 5 out of 5 by Cysis Nice and Cozy
Our stay here was very nice. The staff was very polite and helpful. The room was clean and the bathroom was spacious. The location is a bit tucked away, but still within walking distance to some nice restaurants. I would like to add that there was something peculiar about this place that I did not realize at the time of my stay. This place felt like a secret hideaway in a bustling metropolis. I would love to stay here again, and make this Westin our regular place to stay when visiting Chicago.
March 28, 2013
Rated 5 out of 5 by Dublin23 A great hotel in a perfect location
This Westin exceeded my expectations in atmosphere, comfort and service.
A great location for seeing the city and close to restaurants and nightlife.
October 29, 2013
Rated 5 out of 5 by CPAJane Fantastic hotel!
I have stayed at this hotel numerous times, and every stay has been fabulous! The staff goes above and beyond from check in to check out and everything in between. It is a hidden gem with a convenient location just outside of the hustle and bustle of the Mag Mile.....nice and quiet but close enough to walk or take a short cab ride to all of the popular area attractions. When in Chicago I would never stay anywhere else!
September 17, 2013
Rated 4 out of 5 by Carolyn32 Great location for business event
I attend an annual event at this facility and have been very satisfied with the event dedicated staff and services. A great location as well.
October 27, 2013
Rated 3 out of 5 by BigV Front Desk Staff Need Coaching
We arrived on a Saturday afternoon for a 2-day stay. I had booked 2 rooms with my SPG Gold Elite points. Lots of confusion on check-in regarding my daughter's reservation for the second room. No recognition of being an SPG member, no mention of room upgrade or complementary Internet. The staff seemed rushed...it was 2 in the afternoon, and I felt like it was an inconvenience for them to sort out our requests. Previous visits were much better from a customer service perspective.
May 28, 2013
Rated 4 out of 5 by PennState63 Room Maintenance
The room service was at best marginal. We opted for going "green" on two nights only as we needed clean towels and bathroom items on other days. These never came at all on our last full day. There was no service whatsoever on Friday, April 27. Our room was totally ignored on that day and only slightly serviced on another day. We fully expected no service on those days that we went "green", but not on the other days. Better coordination is needed by the cleaning staff managers.
April 29, 2013
Rated 5 out of 5 by BusyTraveler Excellent Stay
Stayed in early December for busimess - hotel is $2 trip from airport on subway. Hotel room beautiful overlooking river; excellent food and bar.
Most importantly, staff was excellent. Francisco at front desk was great at check-in with my room selection, the green program, award points and general information.
I would highly recommend this hotel for business or pleasure stays - it is close to everything downtown and very convienant. Most importantly, you are treated like royalty.
February 6, 2013