Rated 3 out of 5 by Tom1180 The Ember Restaurant was the worst
I'm not one to write reviews unless they need to be written and I write both positive and negative reviews. We had breakfast at the restaurant in the lobby Saturday morning and to say the least it was horrible. Service was extremely slow with safe loitering around and not paying attention to the customers. I paid $19 per buffet and the buffet had no eggs, bacon, or bread for toast so we essentially paid for nothing. Coffee was either $4 or $5, I can't remember, but we each got 1 cup and it was luke warm. - Disappointing to say the least.
December 9, 2013
Rated 5 out of 5 by JoeyMexico 5 Star Customer Service
The Assistant Front Desk Manager at the Westin Chicago River North displayed a level of customer service I have never experienced before from a Starwood employee. His name is Bryan Williams. Mr. Williams was able to accommodate my colleagues and I during a recent work trip to Chicago. Our communication was conducted via email, do to the fact that I work overseas, which did not deter him from providing myself and guests such a memorable weekend in Chicago. My colleagues commended him for his assistance and amazing customer service upon our arrival. Whatever you can do for Mr. Williams, or if you need me to write another review, or call his manager, please let me know. Give my best to Bryan, and I will most definitely continue staying at the River North in Chicago.
January 20, 2014
Rated 4 out of 5 by Verizon10 Very Nice and Comfortable Stay
Overall very comfortable stay at the Westin Chicago River North. The staff was very accommodating. The only criticism is that the bar, though small, could stand to provide more prompt drink service.
April 4, 2014
Rated 5 out of 5 by dmc123 Grerat location and GREAT staff
As an SPG Platinum member, I expect great service from most, if not all, Westin and Starwood locations. This location, however, was terrific. They were very accomoidating both before and during the stay. Got to know the front desk managers well and they were great to work with. Traveled there on a snowy day in Chicago and it was just beautiful. Great, relaxing lobby to come in from the cold and have a drink. While we didn't partake in the restaurant this time around, I have eaten there before during business meetings..very good.
December 16, 2013
Rated 5 out of 5 by Yogi Luxury in the City
The Westin Chicago River North in a word: luxurious.
Absolutely beautiful rooms, especially if you are fortunate enough to get one over looking the famed Chicago River - there may not be a better view from a hotel room anywhere in Chicago.
The location is ideal - steps to river, wonderful new and exciting Chicago dining, across the street from House of Blues, and a very short walk to Michigan Avenue, State Street, and every conceivable tourist attraction.
I've stayed here several times earlier, but the staff keeps impressining and improving.
The "Executive Club" on the top floor is terrific and makes your SPG status worthwhile.
My only criticism, very mild, is the lobby bar although comfortable, is excessively bright and not at all intimate.
August 21, 2012
Rated 4 out of 5 by ryan212 rooms are very dark- good location for business... not shopping.
This hotel is ONLY for business travelers... point blank. don't bring any kids here or plan to have a leisurely stay. No pool- The rooms are very dark.. with one small drab window. I would hardly call it sweeping views of the chicago river. I wanted to pay cash. They would not check me in on cash only. So i had to pay with credit card and then pay with cash. So now an extra $240 is sitting in their account while i wait for the refund. I would recommend this hotel for business people.. don't even consider it for family, or pleasure stays.
March 25, 2013
Rated 5 out of 5 by Jason2727 Great room, convenient location
We stayed here before seeing a show at the Chicago Theater. The hotel was a five minute walk to the theater with plenty of great local restaurants nearby. The room itself was up to the usual Westin standards with a high quality bathroom, bed and tv. There was even an ipad in the room that had free wifi, a nice change from having to pay the usual nickle and dime wifi fee that they seem to love. Be sure to use google street view to find the driveway before you head there since it is a very busy street and the entrance is somewhat hidden.
September 17, 2013
Rated 5 out of 5 by James09 Paloucek stay Sept. 19-20
We came early on Sunday and the room was not ready which we expected and we spent an hour waiting for our brunch guests in the club where we could sip coffee for an hour.
We were pleasantly surprised brunch on Sunday is served until noon. ( The website said it closed at 1100.
Our room was ready at 1:30 p.m. and were contacted by phone.
The room measured up to our standards and we thoroughly enjoyed it the bed was comfortable. As usual we talked to the waitress serving our drinks in the early evening, who has served us on previous stays.
August 24, 2012
Rated 4 out of 5 by Bandersen Great Location
As always, very nice Hotel. Your Front Desk staff very accomodating and friendly. A couple of things: I was not sure where to eat, there is not information of what restaurant serves what since you have the Sushi Bar and the Bar area and some of your staff at the Restaurant was not informative or clear. A female Bartender was very nice but your male bartender and server were not very attentive and kind of stiff. I used your Bar area twice during my stay. I was not the only one thinking that because the table next to me made the same comment. After checking in I was changing clothes in my room and a male attendant knocked at my door but did not wait for me to answer and he walked in. He was apologetic, but he just did not wait after I said to hold on.
August 18, 2013
Rated 5 out of 5 by WayneJo Great Hotel & Great Staff
Hotel was very, very nice and the staff was extremely helpful and friendly. The concierge provided great breakfast and dinner recommendations. The doorman even remembered our name and greeted us by name whenever we arrived. Great place to stay or anyone even families.
March 29, 2014
Rated 4 out of 5 by BigV Excessive Room Service Charges
We have stayed at the Westin River North many times. It's very comfortable and conveniently located. However, I had called prior to our arrival to request chocolate covered strawberries and a half bottle of champagne be sent to our room for Valentines Day. Room service delivered TWO strawberries, and a split bottle (165ml) of champagne and billed us $58! I called to discuss, no answer, no response to my message. Emailed twice...no response. Bad form, bad impression!
February 21, 2014
Rated 2 out of 5 by Jan1421 Expected more from a "luxuary" hotel
I surprised my husband with a trip to Chicago. I was so excited and he was too. But we were quickly disappointed. We were given mis-information twice. We were not told that we needed a $500 deposit for a 2 night stay with a rate of $149.00. We were told the room came with a complimentary breakfast...it did not. There were no apologies, no suggestions or help offered. The bedding was excellent, however, the room was tided up, but not cleaned. Certainly won't reccomend it to anyone else. It's a shame, I expected so much more!
December 9, 2013
Rated 4 out of 5 by Dr12 Poor HVAC
Our two rooms were unable to adequately cool down the first night of our stay. Maintenance tested it at 72 degrees at it's coldest. Makes it very difficult to sleep.
April 1, 2014
Rated 3 out of 5 by Anne59 This hotel is our favorite in Chicago.
We were very happy with our stay. Two items were disappointing. We could not regulate the temperature in our room. During the middle of the night the room was quite warm, but we didn't want the interruption of an engineer to come to our room to check out the problem. Also, when we were leaving, I looked under the bed to make sure we didn't leave anything behind and found a pair of shorts that a previous guest must have left behind. Obviously, this should have been discovered before our visit! Otherwise, we had an outstanding breakfast that was offered to us as Starwood Gold members and all of the staff (from the front desk to the housekeeping woman, to the servers, and the gentlemen who was managing the cars and taxis outside) were very, very nice and helpful.
July 8, 2013
Rated 5 out of 5 by teacher32 Outstanding customer service
The last 3 times we visited family in Chicago we stayed at the Westin Chicago River North. We found the location to be excellent, just a short walk to Grand Station CTA red line, and close to many fine restaurants. The fitness center was clean and well-equipped, and our rooms were spotless and comfortable, offering a great view of the city. We enjoyed a delicious brunch on several occasions in the restaurant, as well as continental breakfast in the Club Lounge. Most importantly, we found the staff to be extremely personable and accommodating. All of our requests were handled promptly with personal attention from assistant managers. Bryan was exceptionally helpful, as well as Michelle and desk agent Francisco. We look forward to our next stay in the near future.
April 7, 2013
Rated 4 out of 5 by ltm47 Good Location
The lack of good lighting in the room, especially in the bathroom. Also, I was given a room on the 4th floor, and the noise level from outside was easily heard all night. It had snowed that night and we heard snow blowers going most tof the night. As a preferred guest you would think a higher floor would be automatic. I should have asked for another room at ck in when they assigned me to the 4th floor, but I checked in at 10:00 pm and out by 8:00 am the following morning. I was not there long enough to use any amenities.
February 23, 2013
Rated 5 out of 5 by Alex23 Excellent choice to explore the city
Greatly enjoyed my stay here. The hotel is in a great location next to the river near all of the tourists sites and awesome nightlife. Check-in was a breeze and the front-desk were courteous and a joy to talk to. The lobby, concierge, and elevator area made this hotel seem more expensive that it actually was. Business or leisure, I will definitely be back!
Only complaint was that the mirror near the entrance of my room was really dirty, it looked like someone had walked on it. Other than that I was very happy with it.
June 9, 2013
Rated 5 out of 5 by Janice Security
I had an incident where I thought I'd lost something prior to leaving; your security person did not recognize my angst and instead copped an attitude. During stays in the hotel, staff (of all levels) go into occupied rooms to maintain them when the guest isn't there. When something is left behind and people panic (especially something valuable), I believe that security should be able to enter the room, occupied or not, to check and get back to the customer, not say, well, we can't go in because the room is occupied.
January 22, 2013
Rated 3 out of 5 by puddle Westin Chicago North, the better Chicago Westin
While I like being on Michigan Avenue this is the better Westin option for Chicago. The rooms are better, by far.
March 30, 2014
Rated 4 out of 5 by TravlnDawg Winter in Chicago
The Westin River North is in an ideal location. Multiple restaurants are nearby in all price ranges. Access to public transportation is easy. The facility has great views of the Chicago River (green for St Patricks when we were there), downtown, Marina City.
March 22, 2014
Rated 5 out of 5 by Vani89 Fabulous hotel in the heart of Chicago
I had a wonderful experience at your hotel from the minute I got there. Sarah at the front desk was very enthusiastic and helpful. She made me feel special for being an SPG member.
Kwassi in the Club lounge was also very attentive, and smiling. Even when I left, I had forgotten my jacket. Bryan was most helpful in locating it, and getting it to me. (it's on it's way!) Love my stay at your hotel. You definitely have a world class staff. I can't wait to return! Thank you so much for making my stay such a pleasure!
February 26, 2013
Rated 5 out of 5 by DaveMi12345 Weekend in Chicago
Good weekend in Chitown with our son who lives next door in the Marina Towers. Great riverside views from 14 floors up. Bed was v comfortable. Easy to get to from the Dan Ryan x-way,
March 24, 2014
Rated 4 out of 5 by connie12 This hotel has it all except for a pool
I have no complaints with the service, Rooms were very nice. Everyone friendly. I would definately recommend this hotel to my friends. However, I don't understand the wireless charge of 14.95 a day. My daughter failed to scroll all the way down on her ipod when using it in our room to see that there was a 14.95 a day charge for use in room. It ended up costing us 45.00 before we realized it. I really feel that the wireless if free in lobby should be free in room or at least let me know when I check in .
August 17, 2013
Rated 5 out of 5 by PLSF Great 1 Night Stay
Flew into O'Hare at 3pm and went straight to the hotel to get ready for my first cubs game (I'm from San Francisco but my colleague is from St Louis). One of our business partners got us front row tickets!
Forgot my iphone and ipad chargers (they use lightning cables) and asked where the nearest place to buy chargers was and the front desk person said they could charge my phone in the back. So went to check out the room and met up my colleague at the club lounge. Decent snacks and cheap drinks not a bad way to kill time before the game. Swapped my iphone out and had them charge my ipad while i was away at the game and swapped out ipad for iphone after the game.
Super friendly front desk and great foresight in thinking that business travelers will forget basic things like chargers.
August 6, 2013
Rated 4 out of 5 by DaveC1616 Always a nice room
Always find comfort at the Westin River North hotel. The staff is always friendly and accommodating. Very helpful. I will continue to stay here often.
March 24, 2014
Rated 4 out of 5 by apingue Great hotel for a Chicago get away!
All round great hotel! First time visiting Chicago. Great location as it is a central location for the different areas. Would definitely go to this hotel again. Only a couple blocks away from the blue line "L" which takes you to and from O'Hare as well. Only $3 to get to the airport by the metro rather than a $40-$50 can ride. Got stuck in Chicago a couple extra nights as well due to weather and flight cancellations and the hotel was very accommodating. Great experience!
January 4, 2014
Rated 5 out of 5 by heatherheather great location
My bf and I took a mini trip to chicago and stayed here. It was a great location and withing walking distance of everything downtown. (not the museums, ect.) It's right across the road from the house of blues, so that was very convenient! the staff made great recommendations on where to eat and were very friendly. be prepared to pay for parking and tipping every time you get your car out from the valet. but it's chicago, so i guess you should expect that. request a room with a view of the canal!
March 15, 2013
Rated 5 out of 5 by Cysis Nice and Cozy
Our stay here was very nice. The staff was very polite and helpful. The room was clean and the bathroom was spacious. The location is a bit tucked away, but still within walking distance to some nice restaurants. I would like to add that there was something peculiar about this place that I did not realize at the time of my stay. This place felt like a secret hideaway in a bustling metropolis. I would love to stay here again, and make this Westin our regular place to stay when visiting Chicago.
March 28, 2013
Rated 5 out of 5 by SoonerScott Perfect Sports Weekend Hotel
The Westin River North was the perfect hotel for a weekend getaway to watch our beloved Sooners play Notre Dame.
Upon arrival at the Westin, the staff quickly and graciously helped with our luggage and we proceeded to extremely quick check-in at registration.
We had booked two rooms and were upgraded to deluxe rooms in recognition of our Gold Level membership. The rooms were very spacious and well appointed. Of course the heavenly bed was everything we hoped for after two days of being on the go.
Our party met in the lobby for some fantastic cocktails at the Hula lounge prior to departing to a restaurant which was highly recommended by the concierge. The restaurant exceeded our expectations,
We stay at numerous SPG properties every year and the Westin River North is definitely one of the best.
September 30, 2013
Rated 5 out of 5 by sbd39 Always feel welcome
I return to this hotel once a year.i always feel welcome. Lisa, the concierge, is outstanding. She is knowledgable and caring. Every member of the team has a smile. The lobby has a welcoming aromatherapy scent, which instantly relaxes you. I would highly recommend this location for a stay in Chicago, both for the terrific employees as well as location. I will return again.
February 23, 2014