Rated 5 out of 5 by Cysis Getting comfortable
This is our second stay here. We are a family of four and find this place to be very cozy. It almost has an apartment feel to it, like a condo. We could call this our Chicago apartment, since we now make this location our first choice when staying overnight.
December 15, 2013
Rated 3 out of 5 by Mel822 disappointing stay at the Westin...
We usually love to stay at this hotel, but the last few times have been a bit off. We decided to give it one more try, and sadly, I think we will probably try the Westin on Michigan Ave or the new Aloft that opened in River North next time. While we did enjoy being upgraded to a larger room because of our gold status, the first room we were placed in had a strong smell of mold or mildew. We were quickly moved to a new room without issue and the room seemed to be fine. Unfortunately, later on when it was time to shower and get ready to go out, there was no hot water available. We called the front desk and we were told that an engineer was going to look into this. It was not resolved that night so we hoped it would be by the morning, but it was not. Upon checkout we were told that there had been some pipe maintenance going on, so that was probably the issue. We were awarded 1,000 bonus points for the inconvenience.
November 29, 2013
Rated 5 out of 5 by PLSF Great 1 Night Stay
Flew into O'Hare at 3pm and went straight to the hotel to get ready for my first cubs game (I'm from San Francisco but my colleague is from St Louis). One of our business partners got us front row tickets!
Forgot my iphone and ipad chargers (they use lightning cables) and asked where the nearest place to buy chargers was and the front desk person said they could charge my phone in the back. So went to check out the room and met up my colleague at the club lounge. Decent snacks and cheap drinks not a bad way to kill time before the game. Swapped my iphone out and had them charge my ipad while i was away at the game and swapped out ipad for iphone after the game.
Super friendly front desk and great foresight in thinking that business travelers will forget basic things like chargers.
August 6, 2013
Rated 5 out of 5 by Krispy Great location and staff
The staff was very friendly and welcoming. Room had nice view and clean. Loved the big, marble tiled bathroom. Only problem was not enough hot water for a morning shower. We were in town for a show at the Cadillac Theater and dinner and found this hotel to be in a great location that made it possible to walk to all our other venues. Valet parking was $65 but I guess that was the going rate in Chicago. Would definitely stay at the Westin again.
October 28, 2013
Rated 5 out of 5 by heatherheather great location
My bf and I took a mini trip to chicago and stayed here. It was a great location and withing walking distance of everything downtown. (not the museums, ect.) It's right across the road from the house of blues, so that was very convenient! the staff made great recommendations on where to eat and were very friendly. be prepared to pay for parking and tipping every time you get your car out from the valet. but it's chicago, so i guess you should expect that. request a room with a view of the canal!
March 15, 2013
Rated 5 out of 5 by Cysis Nice and Cozy
Our stay here was very nice. The staff was very polite and helpful. The room was clean and the bathroom was spacious. The location is a bit tucked away, but still within walking distance to some nice restaurants. I would like to add that there was something peculiar about this place that I did not realize at the time of my stay. This place felt like a secret hideaway in a bustling metropolis. I would love to stay here again, and make this Westin our regular place to stay when visiting Chicago.
March 28, 2013
Rated 5 out of 5 by glennrw Great Hotel / Location
Stay here almost once a month when trveling for work. Exccellent staff, great views.
December 20, 2013
Rated 5 out of 5 by BarbMc This hotel had everything I needed!
Loved my room which overlooked the Chicago River. Staff was extremely friendly. Hotel has great location for shopping, and eating at great restaurants.
December 16, 2013
Rated 5 out of 5 by Cityfun Love the Westin on the River!
Beautiful room and huge bathroom, great view of the river, super nice staff and great location for everything fun in the city. Will be back again and again!
December 16, 2013
Rated 4 out of 5 by Kmt942 Business travel
Loud rooms, nice, spacious
December 19, 2013
Rated 2 out of 5 by TexasPete Underwhelming Brand Experience
I recently stayed at this hotel for two nights. The hotel does not align to the Westin brand experience at all. It is a very old hotel (at least 30 years old) and it needs a remodel. The room has drapes which triggered my allergies due to the high volume of dust. The lighting did not work in one of the rooms. The shower door leaked a lot of water. The pillows were lumpy like oatmeal. I expected Westin and got low quality experience. I will never return
September 28, 2013
Rated 3 out of 5 by BigV Front Desk Staff Need Coaching
We arrived on a Saturday afternoon for a 2-day stay. I had booked 2 rooms with my SPG Gold Elite points. Lots of confusion on check-in regarding my daughter's reservation for the second room. No recognition of being an SPG member, no mention of room upgrade or complementary Internet. The staff seemed rushed...it was 2 in the afternoon, and I felt like it was an inconvenience for them to sort out our requests. Previous visits were much better from a customer service perspective.
May 28, 2013
Rated 5 out of 5 by BusyTraveler Excellent Stay
Stayed in early December for busimess - hotel is $2 trip from airport on subway. Hotel room beautiful overlooking river; excellent food and bar.
Most importantly, staff was excellent. Francisco at front desk was great at check-in with my room selection, the green program, award points and general information.
I would highly recommend this hotel for business or pleasure stays - it is close to everything downtown and very convienant. Most importantly, you are treated like royalty.
February 6, 2013
Rated 5 out of 5 by RandiJB Great service
Our stay was really enjoyable mainly because of the hotel staff we had contact with who took such good care of us. The front dest personnel was friendly and efficient and we found the concierge, Diane S, to be really exceptional. She was always so helpful to us no matter what it was we were requesting!. Her assistance really added to the quality of our stay.
November 18, 2013
Rated 4 out of 5 by PennState63 Room Maintenance
The room service was at best marginal. We opted for going "green" on two nights only as we needed clean towels and bathroom items on other days. These never came at all on our last full day. There was no service whatsoever on Friday, April 27. Our room was totally ignored on that day and only slightly serviced on another day. We fully expected no service on those days that we went "green", but not on the other days. Better coordination is needed by the cleaning staff managers.
April 29, 2013
Rated 3 out of 5 by Rosh2002 Broken Phone
I spent 4 days and 3 nights at the Westin Chicago River North for a conference. For the most part, the service and accomodations were exemplary. There was one looming problem that was never solved for me and never even truly addressed. There was something wrong with the phone, and would ring by itself every hour or two with no one on the other end. The hotel staff kept telling me that there was nothing they could do, that I must have a colleague calling me. Not at 4am, I assure you. I did not get one night of restful sleep as the phone would ring throughout the night. My only solution was to unplug the phone, which bothered me because I still wanted to be reachable in case of an emergency. It was a shame that this one issue ruined my trip. I would have loved this hotel, but I left with a bad taste in my mouth.
August 20, 2012
Rated 5 out of 5 by wilkens10 Great hotel
This hotel is really great. The staff is very friendly and helpful, the location is perfect and Sam (the trainer) is fabulous! He spent over an hour with my mom and I and developed a workout program for both of us, then followed up the day after we left. He also gave me nutrition ideas and said he'd send other workout programs to keep things fresh. Having access to someone like Sam (for free) definitely sets this hotel apart from others. I'd highly recommend the property.
July 19, 2012
Rated 4 out of 5 by susan7 Great spot to stay in Chicago River North
We stayed at this location because it was close to the event we were going to. But we also got to experience the other many attractions in the area.
December 9, 2013
Rated 3 out of 5 by rlyles Outrageous
I do not care for Westin pillows or bath supplies (soap, shampoo). However, I must say I was floored when I got a room service bill for a box of cereal and a pot of coffee which cost me $33.00. Absolutely outrageous. Won't be staying there agin or recommending the hotel to anyone.
And $14.95 for wifi? Give me a break.
November 20, 2013
Rated 4 out of 5 by Ian3348 Fabulous Location. Great Staff
Close to everything, I cannot thnk of a better location to stay in Chicago. The concierge staff was especially helpful with reservations and directions. I did find the pressure of the rain shower to be a bit low, and I think that 2 robes instead of 1 should be standard in the room (though a 2nd robe was brought up within 5 minutes of my request). All in all, a wonderful stay.
November 4, 2013
Rated 5 out of 5 by Jessmal Great Experience
Thank you to Michelle who checked me in and was very welcoming upon arrival. She made the process seamless. Great stay overall.
December 9, 2013
Rated 5 out of 5 by halea32 Great Location/Friendly Staff
I stayed in Chicago this weekend and has a great experience at this Westin. The staff was very courteous, especially Malcolm. The hotel was very nice and had a great location for shopping, restaurants, bars, etc. I plan on staying here on my next visit.
November 25, 2013
Rated 5 out of 5 by Avianna Perfection.
The hotel staff treated me like I was a regular. The room was amazing and comfortable plus its view. I stayed at the trump towers and I can say for the $$, the Westin is exactly or much better. I lounged at the bar with my wife and enjoyed the surroundings, I would do it again if i stayed another day. night. Location was perfect, alot of restaurants and bars to visit (walking distance). I am already talking to my wife and friends for another night out.
August 22, 2012
Rated 5 out of 5 by 22tango Centrally located to all major attractions in Chicago
This Westin is perfectly located for all types of tourists in Chicago. All major bus lines and train lines are within a 3 block walk from the hotel and this hotel is walking distance to Navy Pier, Magnificent Mile, Millenium Park and Sears Tower. It's a longer walk to John Hancock Building, but you can take a bus or cab there as well. The staff was very welcoming and upgraded us to a bigger room. It is a bit dark in the rooms, but not a big deal.
June 25, 2013
Rated 4 out of 5 by KMart9521 Great Location, Will Be Back Soon
Loved staying here. Great location to experience Downtown Chicago. Room was clean, very clean. The only two negatives were the TV and the shower. The TV would cut in and out fairly frequently. It would take a few minutes to come back on, every channel. Then the shower had no hot water. We would let it run 5+ minutes and it might get warm. Outside of that, we loved this place and will certainly be back. Parking is high, but it is downtown Chicago.
October 17, 2012
Rated 5 out of 5 by CPAJane Fantastic hotel!
I have stayed at this hotel numerous times, and every stay has been fabulous! The staff goes above and beyond from check in to check out and everything in between. It is a hidden gem with a convenient location just outside of the hustle and bustle of the Mag Mile.....nice and quiet but close enough to walk or take a short cab ride to all of the popular area attractions. When in Chicago I would never stay anywhere else!
September 17, 2013
Rated 4 out of 5 by Kathy51 disappointed w/ front desk staff
very disappointed with ease of check-in, not billing multiple rooms to one credit card, one guest was told hotel was overbooked and couldn't accomodate her w/ out reservation which she had, another told she didn't ask for late check-in even though she didn't know that her plane would be delayed; steamers didn't work and left stains on bridesmaid dress; sour milk left in a refrig that we had requested. We would not recommend this site to friends.
July 18, 2012
Rated 3 out of 5 by NYtraveler Needs more natural light and working air conditioning
Location is great being right on the Chicago river. The property itself, pretty standard.
Booked two rooms and both were upgraded to standard rooms on the Club/Executive floor as SPG Platinum.
Issues: Air conditioning on our floor (18th) was lacking. You can tell as soon as you got off the elevator. The room thermostat was set at 65 but the room was nowhere near that the entire stay. Felt more like 77. Called maintenance to check. He replaced a clean filter and brought a stand up fan to place in the room (not what I expect at a nice hotel). Maintenance guy was super nice though. Can't fault him.
The room lacks natural light as well due to facing the office building next to us and the windows being dark tinted and angled, little natural light gets in during the day.
The windows definitely needed a cleaning as well. Cobwebs were all over.
August 16, 2012
Rated 5 out of 5 by fancynancy The staff went way above my expectations.
Very comfortable spacious room for our family. We had quite a crew with us including my three kids and our baby sitter and the staff managed to find us two rooms with plenty of space for everyone. We never had to ask for extra towels because they were already there. The view from our room was incredible, so much so we hardly wanted to leave. Thank you Westin Management and staff for helping to make our stay so comfortable for our large family.
October 10, 2012
Rated 5 out of 5 by mnaa4 Calm before the storm.
We stayed at the River North Westin November 16 which was the night before big storms rolled through Chicago. We had a great experience and it all started off with a wonderful welcome from Sarah. Our check in experience was exceptional and it set the tone for a great stay.
November 18, 2013