Rated 4 out of 5 by Brad1000000 Older Westin in Excellent Location
The property is going through a renovation so the suites were not on the market and the club had been relocated to a room in the restaurant. There was no menion of this when I made my resevation. However, the rate reflected this situation and the front desk staff apologized for the inconvenience--though it really wasn't an issue. The location is incredibly central and easy to reach by car, train, or foot. Parking is crazy expensive--some rates include it but cheaper off site options are just south of the river.
January 3, 2015
Rated 4 out of 5 by jleuenbe Good hotel, staff lacks responsiveness
The location of the hotel is great. The rooms themselves are up to Westin standards. Be aware that they are under renovation. It does state it on the website, but it's not prominent; nor does staff inform you upon checking.
Also. DO NOT USE THE CLUB. Not only is the club not on the club floor (it's in the lobby with VERY minimal services), but club level puts you in the epicenter of the construction. Staff makes no attempts to inform you on how the club works - making it completely worthless to use. Nor will they try to resolve the issues upon check-in. In room amenities aren't even present. No turn down service or ice service. It's better to just stay away from the club all together.
December 24, 2014
Rated 2 out of 5 by TravelinKen Large Room but Not Westin Luxury
This was my first stay at the Westin River North. The location is ok as it's not near the shopping area but could be an option for those needing to be in the loop area for business.
When I checked in I asked if any upgrades were available and without even pressing a key I was told no, there weren't. OK, that's fine. I was told the Westin Club was under renovation so a temporary space was set up in the restaurant off the lobby.
I got to my room and the view was great and the room was large but that is where the Westin experience stopped. Everything was clean but the furniture was dated and the bed mattress was sagging in the middle and the chaise sofa near the window was well worn too. The carpet around and under the desk was literally torn in several places and looked awful. The room was not inviting and not comfortable.
Beware I was told they are under renovation so maybe it will be restored to something much better. I looked on the website and it said "coming early 2015". Well it's almost Christmas (late Dec 2014) and I feel that I got the worst room in the hotel. I'm so very glad I was only there for ONE night. I was glad to check out!
I recommend AVOIDING this hotel until it's confirmed that everything is completely renovated. This hotel was a huge let down and not an acceptable experience.
December 19, 2014
Rated 3 out of 5 by Finaljea Better Management Decisions
This was my 3rd stay at this property while attending a medical conference. Unfortunately on the first night of my stay, I had an issue with our next door guests. Commotion went on all night, loud music, heavy traffic and people threatening to hurt each other. Had to call security twice during the night. The saga ended at 6:30 am when the police removed the guests from the property according to hotel security. 8 hours of travel, 2 hours of sleep before a 14 hour day.
To Management: Offering 500 Starwood points ($5) is an insult when in essence the experience at your property pretty much messed up my entire night and day. Proper way to apologize to your guest after an incident such as the above is to comp at least the day that got ruined if not the whole stay. Not to my Starwood standard.
December 10, 2014
Rated 3 out of 5 by Spiritark Better food options please
This is a good hotel, well located. But the late night food options are very limited, limited to just the lobby bar. The food is definitely not the best, and service not the fastest either. If you are here on business during winter, you'll probably find yourself heading out and braving the cold to find alternative dinner options.
The room itself is quite alright. I had some issues figuring out the iPad menu (which covers wake-up call to radio to in-room dining etc.) but was very smooth sailing thereafter.
November 29, 2014
Rated 5 out of 5 by Stu313 Great location and style
I went there for a seminar, everything was first class, from the Bell hops to the waiters. Its right downtown a few blocks from the Navy pier and right next to the Chicago river.
November 16, 2014
Rated 5 out of 5 by Shelly2820 Comfortable and friendly staff
The staff are excellent at the Westin. I would recommend a couple of electric plugs near the bed for phones and more comfortable chairs in the rooms. But the hotel is beautiful and the beds are heavenly!
November 7, 2014
Rated 5 out of 5 by MJchris Inviting lobby
With so much family coming into the city it was great to have a spacious location to gather together. Seating arrangement was inviting and comfortable.
November 4, 2014
Rated 5 out of 5 by Charles23 Great hotel
Great hotel, great stafrf and convenient location
November 4, 2014
Rated 4 out of 5 by Regina15 Parent
This hotel was great. Alittle disappointed in the doormen. Hoped they could get our bus closer.
November 3, 2014
Rated 1 out of 5 by andyk88 Service? Nope.
I'm really disappointed with my experience here. I paid $436 for a Thursday night and received service that was worth $10.
I booked a room that included access to the executive lounge. When I checked in, I asked the clerk about where I could print. He told me that I could use the paid-Kinkos computers downstairs. I later found out that there was free printing available in the lounge. I also showed him a local pizza shop on my phone (on yelp! ofcourse) and for directions on getting there. Despite being just 0.2 miles away, the very first "turn" he told me to take was in the wrong direction.
The lighting system in the room was poorly designed. When I walked in, there were two light switches that turned on the foyer lights. There were no switches to turn on the lights inside the bedroom at all. I had to stumble around to each individual lamp to turn them on.
The bathroom smelled really bad. There was a 1-10 dial in the bathroom. I wasn't sure what it did. I turned it and nothing happened. Perhaps it was supposed to do something - but it didn't work for me.
They have an iPad touch screen "service" ordering system. While it was interesting, but it took FOREVER for me to get items. I forgot to bring toothpaste and the system said that the next delivery time was 50 minutes later. To no surprise, they did not show up one minute earlier than 50 minutes later. I felt that the wait was way too long for a $400 hotel room.
The next morning, I found out that there was complimentary breakfast at the executive lounge (again, the clerk did not tell me). Right after I sat down, the server brought over a bottle of water and a slip asking for my name/room number/ and TIP. Yes, 2 minutes after sitting down I was already being asked for a tip.
I only stayed here because it was close to an office that I was visiting. Unless location is key for you, I do not recommend this hotel.
October 18, 2014
Rated 4 out of 5 by nursing123 nice but needs attention to detail
Rooms are very clean and beds are very comfortable. Disappointed to have my curtain falling down on arrival and someone waking me up for room service when I didn't order any. The lighting in the bathroom is nice for a relaxing shower but horrible for trying to apply make-up and actually seeing yourself.
October 18, 2014
Rated 3 out of 5 by BizTraveler1000 The Service and Room were below normal Westin Standards
- The room was tired.
- The faucet in the bathroom is dechroming - literally peeling off. Not attractive.
= The carpet looked dirty
- the comforter cover was worn and the material inside of it was very lumpy.
- The headboard is worn and the material is flaking off and looks rather disgusting.
- Requested Westin workout gear and it took over an hour to receive.
- There was no lamp on the desk when we arrived and it took over an hour to get one that even then had only 1 working bulb.
October 16, 2014
Rated 2 out of 5 by smira84 Did not live up to Westin standards
I experienced several issues at this hotel that left me quite disappointed. It started when I arrived at 2:30am after a delayed flight. When I arrived the computer system was down, and I was forced to wait 20 minutes in the lobby for the system to come back up. This was especially frustrating considering the fact that I arrived at 2:30am. The following morning, I went to iron my shirt and discovered that the iron was dirty. It left black gunk all over my shirt. I had to call for another iron, which took some time, and I ended up getting a late start to work (not to mention the extra dry cleaning required). As I was leaving the next morning, I asked for an umbrella because it was raining, but the bellman unapologetically told me there were none available. His attitude was actually more frustrating than the lack of umbrellas. Finally, I arrived back at the hotel at 10:30pm after a long day at work and my room wasn't cleaned! This is inexcusable. I have generally had good experiences with SPG hotels, but the Westin Chicago River North let me down big time. It's only my first night of five, so I will update if things improve.
October 14, 2014
Rated 5 out of 5 by Pete55 A Wonderful Hotel
Chicago surprised us with its beauty, architecture, restaurants, and entertainment.
We love Westins because they are consistent and reliable, but this one outdid itself. A spectacular location, it is within reach of most of Chicago's major tourist sites. Clean room, great bed, and a serviceable restaurant, this hotel should be on the list for most visitors to this lovely City.
October 8, 2014
Rated 5 out of 5 by Photographer3 Hotel staff
We had a wonderful experience with the staff at this hotel from those at check-in, to the gentleman who held our bags until our room was ready, to the concierge, the room attendants, the doormen, etc. ...all were wonderful. We would especially like to commend the staff in the Embers restaurant and those in the lobby bar. These people could not do enough for us. We would definitely stay here again!
October 7, 2014
Rated 3 out of 5 by Sue319 Staff not knowledgeable
The hotel was nice enough, but the staff was not very helpful. I called the hotel to inquire about a mini fridge in the room. I spoke to 2 different people, neither of whom told me that the room had a fully stocked mini bar. The front desk employees had no clue about the shuttle we were trying to catch to the wedding venue. There was no concierge on duty on a Saturday night. The hotel itself was nice. The room was clean and the bed was very comfortable.
September 30, 2014
Rated 4 out of 5 by Mabeth70 Gym was great!
1. The GYM was a gem! More than enough equipment to choose from! It has a sauna, too!! The refrigerated wet towels and bowl of apples was an added nice touch, as well.
2. We got a bit disappointed upon entering the room that was given to us (Room 315). Upon entering, the carpet had cuts on them and looks like it was ripped off and glued back on. Please have that fixed...it doesn't look nice at all when guests had a long flight and you are welcomed by that sight. I had no time to request for another room as our kids were really tired.
3. There was no microwave! I have 2 kids and we ended up throwing our left-over food as there was no space in the refrigerator (filled with snacks and beverage that you have to pay for) and there's no microwave to heat the food in.
4. We only stayed for 2 nights and bath tub kept clogging, please have that serviced.
5. We had breakfast buffet there (Ember Grille) as a family on Sunday morning, and met up with relatives to have lunch there on the same day -- same buffet food as breakfast! We wish they had replaced it!
September 23, 2014
Rated 4 out of 5 by juslam72 Excellent Service
We stay for 3 nights for our anniversary and they gave us a bottle of champagne with a platter full of cheese and fruits. It was a pleasant surprise.
September 23, 2014
Rated 5 out of 5 by APJ58 Hotel very comfortable and friendly staff.
/from checkin to departure, the hotel experience was excellent. The meeting time, meals, and service were exceptional. Arlesha Coleman was the front desk agent when I checked in, and she started the experience off in such a professional, upbeat, and friendly way! I recommend this hotel very highly.
September 15, 2014
Rated 4 out of 5 by JWLSG CONCIERGE
LISA …AT CONCIERGE DESK IS AN EXCELLENT EMPLOYEE
SHE WAS A STANDOUT..
ALL PEOPLE NICE
SHE DID A REALLY GOOD JOB..
KNOWLEDGEABLE, FOLLOW UP
ETC WERE BEYOND EXCELLENT.
HOTEL FOOD WAS BELOW
EXPECTED LEVEL …ORDERED HAMBURGER TWICE ONCE GOOD
ONCE AWFUL.. BREAKFAST..
EGGS WERE TERRIBLE.
September 14, 2014
Rated 3 out of 5 by Chris27 Disappointing stay/room
I recently stayed at the Westin Chicago River North. I booked a Delux King specifically for a better view (higher) and a little extra room. I was put on the lowest floor possible which qualified as "higher view". As an SPG Gold member I asked for a higher floor but was told I couldn't receive an upgrade because I already paid for an upgraded room. That didn't seem to make sense.
Once in the room, I found it very cramped. A couch, chair and end table were squeezed in front of the window. I had to climb over furniture to open the curtains or change the thermostat. It seems like the room was over-furnished for its size simply to qualify as a Delux King.
The view was terrible. There are construction barges on the river directly in front of the hotel. Obviously not the Westin's fault, but it would have been nice to know when specifically making a river view reservation the week prior.
The hotel has no pool or hot tub which I found disappointing for what is billed as an upscale property. I won't be staying at this Westin again.
September 3, 2014
Rated 2 out of 5 by Fergie2 My family and I were dissapointed in
our stay at Westin River North/ Chicago. We had a reservation for 2 rooms on August 31,2014. My nephew was getting married that day and many family and friends had reservations at the hotel for that night. I called the hotel very early on 8-31-14 and spoke with the front desk asking if she could please mark our reservation that we needed to be able to get into our room as close to check in time as possible since we were attending a family wedding at 5:30pm. We checked in at the hotels front desk around 12:30pm only to be told the hotel was sold out and our room may not be available until 3 or 4pm. (We realized check in is 3pm.) My husband and I and 4 children waited in the lobby until 4:15pm when we again were told our rooms were not available since they needed to be cleaned from the previous night.. The shuttle to the wedding was leaving for the ceremony at 4:45pm. The manager offered us to shower and dress in the locker room and offered us a free cocktail from the bar. (all 6 of us were supposed to get ready in the locker room for a Black Tie Optional wedding in the Locker Room?? ) It was stressful as we were late to my nephews wedding and I believe this situation should have been handled differently with excellent customer service as a priority. This was a bad experience and I would not recommend the Westin Chicago-River North.
September 2, 2014
Rated 4 out of 5 by Sheryl25 Great location
Loved the location. Spacious room. Bed comfortable pillows were a little weak. Parking was too expensive at $69 per night.
Staff very helpful.
September 1, 2014
Rated 4 out of 5 by Kayla5 Good Luck with Free Parking Promotion
My boyfriend and I have stayed at this Westin before and were very pleased with the beautiful river view, comfortable room, marble shower, and location with fun places to go to nearby. Unfortunately this time we were not as pleased with the customer service. I received an email promotion that offered free parking with a coupon code. This is the reason why I decided to surprise my boyfriend with a weekend in the city. Unfortunately when I booked the room, the free parking didn't get transmitted in my reservation. The front desk would not take it off upon checkout. I feel like this promotion was a good deal and that is what made me book the hotel room. I wanted the discount applied to my account at the front desk because I didn't realize the deal wasn't applied to my booking at the time of reservation. The front desk offered no parking relief and I see I have been charged $69.00. I feel like we have been repeat customers and would definitely have stayed here again but the fact that I knew the coupon code and thought it was applied to my reservation and it wasn't... I think the hotel should have stepped up with better service and applied the discount.
August 25, 2014
Rated 3 out of 5 by HotelEventReview Hotel meets needs for event and town access
Good location, great staff and easy access to lots of Chicago restaurants, shops and activities. Was perfect location for business event.
August 23, 2014
Rated 5 out of 5 by Amy49 Relaxing
Room was quiet, spacious, and modern.
August 21, 2014
Rated 3 out of 5 by Carlso1 This hotel needs to be updated
The hotel was not what I expected from a Westin. The rooms were very plain and the bathrooms needs to be updated. My shower head was loose and kept falling forward. The internet was slow and I never received a guest folio.
August 20, 2014
Rated 4 out of 5 by soss room
Lighting in bathroom very poor.
No pool was a disappointment.
August 20, 2014
Rated 5 out of 5 by RadioGuy Westin River North a Gem!
The Westin River North is a terrific hotel in a great location. Several great restaurants and bars in the area within walking distance. Kudos to Brianna at the front desk for accommodating our room request with grace and charm. Only drawback is sound bleeding through door of adjoining room. Fortunately, our neighbours weren't partying all night long. We'll definitely be back!
August 19, 2014