Rated 4 out of 5 by Jtf42 Great location!!!
Great area, view, right in the middle of downtown area fun spots, and right behind house of blues. Beautiful room and bathroom. The toilet is a little small and flushes slow. Parking around the corner is about $51 a day. All in all I had a great time at the hotel and will be back.
August 8, 2016
Rated 2 out of 5 by mjmcneel Martha McNeely
I travel from Orlando to Atlanta (Ritz Carlton) and my last stop was Chicago (Westin), Everything was going great until me and my husband went to the club room on the 18th floor and our keys did not work. Everyone was looking at us as if we were going to rob the place so they turn back around and left. I told my husband that I would go down stairs and get our keys rekeyed. I get down stairs and the explain to the front desk what happen and they ask for ID and I said can I give you all the information that is on file and they said no. I understand completely the security policy and ask twice about my keys and they stated that security would bring the keys to my room once I show my ID. I go back to my room stand in the hallway for 10 minutes and here come security with no sense of urgency. I go into my room and get my ID once I return security is gone and my door close. Now I am upset due to the fact I have to go back down to the front desk and get my keys. I go to the front desk and the young lady ask me is something wrong I explain to her and ask for the manager. Molly the manager on duty with no care in the world have to explain to me the hotel policy not once but four times. I told Molly as a guest please don't tell me your policy and your employees don't know the policy. No guest service at all. Once I go to the 18 floor open the door kids everywhere so we got dress and went to dinner. The next morning go back upstairs and you would think you at a daycare, sad to said we went out for breakfast. I had two rooms and spent over $600.00 and my last two days of my vacation selecting your hotel was a nightmare and a big mistake. My plans was to relax and go nowhere but instead we had to leave the property. VERY UNHAPPY GUEST.
July 24, 2016
Rated 5 out of 5 by UncleKlieb67 Perfect location on the Chicago River
Upon arrival we were recognized and thanked for being SPG members. The staff went out of their way to welcome us. The location is close to everything, including a block from the L-Train. There is a laid back bar outside facing the river. The rooms were spacious. Fabulous hotel!
July 20, 2016
Rated 2 out of 5 by BG2016 Unreliable reservations
After a long day at the zoo, my family and I were tired and did not feel like driving home so we called the Westin on the river and made reservations for that night. We received a confirmation number for a room on the club level, which included breakfast. When we arrived at the hotel, the desk employee said he could not find me by my name and asked for the confirmation number. When that was provided he still could not find the reservation. The employee said it may have been made at another Westin in the Chicago area and proceeded to call around, he could not find it.
Finally the front desk manager came out and made the same calls assuming it was made at another location, it was not. He then asked what room and rate we were quoted and I told him. He said "oh, our club level rooms start much higher than that" and then offered a standard room with a river view.
At this time I have been double charged. The front desk manager said to email him but has not responded and is "busy" when I call.
July 9, 2016
Rated 5 out of 5 by thepatty great choice and I hope they stay this way
I stayed here last night what a great place. I just booked a suite again tonight for a family celebration with katelyn a great representative of the company. This hotel is so close to so many bars and great restaurants. Very clean and just a fun place to hang out. Also overall westin properties are just an awesome brand that care about their customers.
July 2, 2016
Rated 4 out of 5 by RelaxFun Great location and Interior look
The hotel is located by House of Blues and very easy to walk to many things from there. This is a very pretty hotel. The front desk staff was particularly pleasant and helpful. It was my friend's 50th and I only told them because they asked why we were there and our plans etc. They made sure to give us a drink coupon. The front desk was just very pleasant the whole time and we don't always get that, even at all the SPG hotels we stay in and as Gold members. Thanks River North!
June 19, 2016
Rated 4 out of 5 by MERCKASCO HONOR BAR FIASCO
I book 200 rooms at this property every year at this time for my company staff to attend ASCO annual meeting. Historically, I have been very happy with the property and staff. However, on this recent visit, both the staff performance and billing let me down. When I arrived, there was still a large amount of leftover food in my mini bar from previous customer. Immediately after checkin I walked back down to same staff member who checked me in to request its removal. She said it would happen at once. The next day, it was still there. I walked back down to front desk again and requested its removal. At lunch time it was still there. Finally, after I came back from my meetings in the afternoon it was gone. But then, a few days after I checked out I got a Mini bar bill for $89. Completely ridiculous.
June 7, 2016
Rated 3 out of 5 by Castian Great location, but the Westin is slowly losing its luster
It's easy to see why this Hotel is a Category 5 based on the location alone. Sadly for me though I felt that was the only reason for such a ranking.
Upon check-in we were greeted in a timely manner, my Gold status was not recognized by the hostess which is normally the first thing that happens after giving my name. After not being presented with an upgrade I asked if there were any available, she replied that for a $40.00 upcharge (each night of the stay) I could get breakfast each morning and a higher room.
I had no interest in eating breakfast in a hotel while the culinary world of Chicago was right out the door step so I declined, after asking her again if there were any other upgrades.
She then asked if would like SPG points (250) or free Internet. Since 250 points is little more than a $5 value I choose the internet which she quoted at $15.00 a night, completely forgetting that Internet should be free for Gold Members. We usually opt in for complimentary drinks, but they were not offered as an option.
I headed to my room a tad disappointed with not receiving an upgrade, we had really hoped for a river view room and could not book one using SPG points (only Cash).
The room itself was good, Modern furnishing and accents throughout but it hinted at a facade of what it was covering up. The list of things below might be a bit Nit-Picky but again, this is a category 5 SPG.
The Bathtub was a nice size however it was very shallow and the placement of the overflow drain made it even shallower. There were exposed florescent lights above the bath/shower (which I doubt is very safe with the moisture). There appeared to be a large pile up of dust or mold way up in the light (would be very hard to clean). The drain did not work well and drained very slow. The water temperature barely got hot enough when on full heat and was very hard to keep at a stead temperature.
The rest of the room was pretty nice, the Heavenly beds are great and I do get some amazing sleep in them.
June 1, 2016