Rated 5 out of 5 by Felix617 Excellent hote and location
Great staff right from the get-go with a speedy (and upgraded) check-in. Excellent customer service all around, fantastic location - will definitely be back.
September 5, 2012
Rated 5 out of 5 by 0719Kim Never disappointed at the Westin...
Westin River North is beautiful and so centrally located to many Chicago attractions. Everyone so pleasant and helpful. I would definitely stay here again.
November 11, 2013
Rated 5 out of 5 by susie1108 wonderful stay
it was our anniversary and your staff really made our stay special with the upgrade as well as the chamgagne and chees tray in the room.......thanks so much
July 8, 2013
Rated 5 out of 5 by tyty4 This hotel has a great staff
My overall experience was wonderful, a slight problem arised however the manager took care of it immediately and also followed uop with me. I was impressed!
October 8, 2012
Rated 5 out of 5 by Leslie1957 Staff outstanding
Staff outstanding, especially at the front desk. One area lacking is valet service where the opening of doors for customers seems to have gone out of style.
March 25, 2013
Rated 5 out of 5 by Badgerman95 Great everything, all around
Status was recognized and staff was eager to help in any way possible. Hands down one of the best properties in Chicago and my new go-to Starwood location.
January 28, 2013
Rated 5 out of 5 Great Stay
Wonderful room on the third floor overlooking the River. Good service with friendly staff, outstanding stay in this great City. Will definitely come back.
November 19, 2012
Rated 5 out of 5 by BarbMc This hotel had everything I needed!
Loved my room which overlooked the Chicago River. Staff was extremely friendly. Hotel has great location for shopping, and eating at great restaurants.
December 16, 2013
Rated 5 out of 5 by ConditionOne Westin with a lounge
Was upgraded on the morning of arrival to a deluxe corner room, with Club Lounge access. This is my third stay here, and is my preferred SPG property. Rooms here are spacious, with a sofa for lounging and great views of the city. From ORD, took the Blue line to Clark, then walked 5 minutes to the hotel. It’s a little easy to get disoriented from the El station, but once you figure out which was is North, it’s pretty straightforward.
Unlike other Westin, they have a Club Lounge. The Lounge has a solid continental breakfast in the mornings, with boiled eggs if you’re looking for a bit of protein. In the evenings, there’s a great selection of cheese, desserts, and hot food (fried cheese balls, egg rolls, and samosas) available. Alcohol is charged directly to your room by the bartenders and lounge attendants. You’re given slips of paper to fill out with your room number and tip. Not a fan of the tip field, but the attendants there do an excellent job, so was more than happy to do so.
The gym is large and has an excellent selection of machines. I was able to walk everywhere from the hotel, so I find the hotel’s location to be great.
December 13, 2012
Rated 4 out of 5 by Monta777 Overall very nice...
Over all the room was very nice but the toilet was VERY short and the toilet seat was a very cheap plastic one that when you sat on it it slid sideways.
March 4, 2013
Rated 4 out of 5 by susan7 Great spot to stay in Chicago River North
We stayed at this location because it was close to the event we were going to. But we also got to experience the other many attractions in the area.
December 9, 2013
Rated 5 out of 5 by Dublin23 A great hotel in a perfect location
This Westin exceeded my expectations in atmosphere, comfort and service.
A great location for seeing the city and close to restaurants and nightlife.
October 29, 2013
Rated 5 out of 5 by NorthernTim Professional and Clean
The staff were great and very helpful. The hotel was very clean, food was good, and the cost was excellent in comparison to other hotels in the area!
June 11, 2012
Rated 4 out of 5 by Wes44 Great location
We love to stay at the Westin. There are many choices in Chicago, but we will be coming back to the Chicago River North. Great service at every level
September 4, 2012
Rated 3 out of 5 by puddle Westin Chicago North, the better Chicago Westin
While I like being on Michigan Avenue this is the better Westin option for Chicago. The rooms are better, by far.
March 30, 2014
Rated 3 out of 5 by KAL1234 poor service
Hotel itself is nice, the front end staff needs HELP!...The check in girl needs a new job.The nicest person who works at this hotel is the Door man!
September 28, 2012
Rated 3 out of 5 by GGregg needs renovation
This property's public areas needs a refresh and deep cleaning. The bar area and elevator lobbies on each floor are dirty, especially the carpets.
March 3, 2013
Rated 3 out of 5 by fred333 dark
Had to crawl aorund to find electric outlets to charge phones
April 28, 2014
Rated 4 out of 5 by tom6863 lighting chairs
Poor lighting set up had to be in the room to turn lights on.
The chair and lounge were uncomfotable at best had to use pillow tosit in the chair
August 21, 2012
Rated 4 out of 5 by AM077 great hotel for professional meetings
the hotel is in a great central area and within walking distance to several touristic sights
room was very comfortable and staff very friendly
November 20, 2012
Rated 4 out of 5 by Carolyn32 Great location for business event
I attend an annual event at this facility and have been very satisfied with the event dedicated staff and services. A great location as well.
October 27, 2013
Rated 4 out of 5 by VictorianDan Beware of Parking
I've paid what I thought was steep parking prices in the past however $65.00 a day parking is really sticking it to your valued customers.
July 15, 2013
Rated 3 out of 5 by Fredrico not ready
When i did arrived in hotel to check in after 6 hours drive the room was not ready at time of checking wasi almost 45 minutes in lobby .
November 19, 2013
Rated 5 out of 5 by NanaMern Location and Features
The Westin is a beautiful hotel! Well maintained and very clean, comfortable rooms and excellent staff. Keep up the good work. Thank you.
June 28, 2013
Rated 5 out of 5 by TheArtistry This hotel has great views from every angle.
This hotel was absolutely amazing. The decor was fabulous and luxurious. I felt comfortable and had all of my needs meet during my stay.
November 11, 2012
Rated 5 out of 5 by Shirley Internet access
Hotel stay, staff and accomodations were great. Too bad we had to pay for internet access - doesn't make sense in today's environment.
February 24, 2013
Rated 4 out of 5 by Tish1968 Great location and staff
Hotel is located in a great area of downtown Chicago with easy access to see lots of sites. The staff is knowledgeable and friendly.
October 4, 2012
Rated 5 out of 5 by Jessmal Great Experience
Thank you to Michelle who checked me in and was very welcoming upon arrival. She made the process seamless. Great stay overall.
December 9, 2013
Rated 4 out of 5 by PS1990 Westin River North - Chicago
Would recommend this hotel to both leisure and business travelers. One item I would have preferred is a daily newspaper delivery.
August 17, 2012
Rated 5 out of 5 by Marquette Great Chicago Hotel
This Westin on the river offers great rooms and a very good location for either North or South exploring ,dining or shopping.
July 2, 2013