Rated 2 out of 5 by TexasPete Underwhelming Brand Experience
I recently stayed at this hotel for two nights. The hotel does not align to the Westin brand experience at all. It is a very old hotel (at least 30 years old) and it needs a remodel. The room has drapes which triggered my allergies due to the high volume of dust. The lighting did not work in one of the rooms. The shower door leaked a lot of water. The pillows were lumpy like oatmeal. I expected Westin and got low quality experience. I will never return
September 28, 2013
Rated 4 out of 5 by DaveC1616 Great hotel. Room needs new bed
I have been staying here at the Westin River North a few times a month for the past several months. This past stay in room, 1205 I found the bed to be unusually soft and worn out. Always pulling towards the middle, sagging in the middle. Hope the mattress is replaced soon.
April 7, 2014
Rated 5 out of 5 by Avianna Perfection.
The hotel staff treated me like I was a regular. The room was amazing and comfortable plus its view. I stayed at the trump towers and I can say for the $$, the Westin is exactly or much better. I lounged at the bar with my wife and enjoyed the surroundings, I would do it again if i stayed another day. night. Location was perfect, alot of restaurants and bars to visit (walking distance). I am already talking to my wife and friends for another night out.
August 22, 2012
Rated 4 out of 5 by weekend3 Weekend Hotel Stay
The hotel itself is very nice. Nice lobby. Great gym for a hotel. Nice conference areas. My only issues were that the gym hours are very limiting (closed at 7pm on the weekend). Also, the flat sheet on the bed is not as big as the gross duvet so you are having to touch the duvet that never gets washed while sleeping which was very unpleasant. The hotel needs to change out their sheets so that they are big enough to fit the bed.
January 21, 2014
Rated 5 out of 5 by 22tango Centrally located to all major attractions in Chicago
This Westin is perfectly located for all types of tourists in Chicago. All major bus lines and train lines are within a 3 block walk from the hotel and this hotel is walking distance to Navy Pier, Magnificent Mile, Millenium Park and Sears Tower. It's a longer walk to John Hancock Building, but you can take a bus or cab there as well. The staff was very welcoming and upgraded us to a bigger room. It is a bit dark in the rooms, but not a big deal.
June 25, 2013
Rated 4 out of 5 by KMart9521 Great Location, Will Be Back Soon
Loved staying here. Great location to experience Downtown Chicago. Room was clean, very clean. The only two negatives were the TV and the shower. The TV would cut in and out fairly frequently. It would take a few minutes to come back on, every channel. Then the shower had no hot water. We would let it run 5+ minutes and it might get warm. Outside of that, we loved this place and will certainly be back. Parking is high, but it is downtown Chicago.
October 17, 2012
Rated 5 out of 5 by Krispy Great location and staff
The staff was very friendly and welcoming. Room had nice view and clean. Loved the big, marble tiled bathroom. Only problem was not enough hot water for a morning shower. We were in town for a show at the Cadillac Theater and dinner and found this hotel to be in a great location that made it possible to walk to all our other venues. Valet parking was $65 but I guess that was the going rate in Chicago. Would definitely stay at the Westin again.
October 28, 2013
Rated 4 out of 5 by Kathy51 disappointed w/ front desk staff
very disappointed with ease of check-in, not billing multiple rooms to one credit card, one guest was told hotel was overbooked and couldn't accomodate her w/ out reservation which she had, another told she didn't ask for late check-in even though she didn't know that her plane would be delayed; steamers didn't work and left stains on bridesmaid dress; sour milk left in a refrig that we had requested. We would not recommend this site to friends.
July 18, 2012
Rated 3 out of 5 by NYtraveler Needs more natural light and working air conditioning
Location is great being right on the Chicago river. The property itself, pretty standard.
Booked two rooms and both were upgraded to standard rooms on the Club/Executive floor as SPG Platinum.
Issues: Air conditioning on our floor (18th) was lacking. You can tell as soon as you got off the elevator. The room thermostat was set at 65 but the room was nowhere near that the entire stay. Felt more like 77. Called maintenance to check. He replaced a clean filter and brought a stand up fan to place in the room (not what I expect at a nice hotel). Maintenance guy was super nice though. Can't fault him.
The room lacks natural light as well due to facing the office building next to us and the windows being dark tinted and angled, little natural light gets in during the day.
The windows definitely needed a cleaning as well. Cobwebs were all over.
August 16, 2012
Rated 5 out of 5 by fancynancy The staff went way above my expectations.
Very comfortable spacious room for our family. We had quite a crew with us including my three kids and our baby sitter and the staff managed to find us two rooms with plenty of space for everyone. We never had to ask for extra towels because they were already there. The view from our room was incredible, so much so we hardly wanted to leave. Thank you Westin Management and staff for helping to make our stay so comfortable for our large family.
October 10, 2012
Rated 4 out of 5 by Big1 President
The person who checked me was a little "too by the rules". I'm Platinum, know the ropes and he seemed to be a trainee who only knew how to follow the script, not be accommodating and personable with guests.
April 11, 2014
Rated 5 out of 5 by AuntRVA2012 Wedding/Holiday weekend
M y first personal trip to Chicago. Hotel is a great place to stay if you want to do some good sight seeing.
The hotel is only a couple of blocks from the elevated subway train. Staff suggested using the subway. Very cheap, quick transportation ($2.20 one way to Midway Airport). Unbelievable!!! Very easy to use.
Staff were friendly, not as attentive as would expect at a Westin, but it was a big holiday weekend!! Would stay at hotel again.
September 15, 2012
Rated 3 out of 5 by Gonzaga Room Review
My room (i.e., 1415) was way to gloomy (e.g., dark granite in bathroom and not enough lighting, earth tone fabrics (i.e., drapes, wall covering, furniture). To top it off, the room had an awful view or lack there of. I specifically requested a room with a view and to be on a higher floor but was not granted my request. As a SPG, I would have expected more than just two bottles of water. For example most of the other hotels offer free wireless, chocolates, etc. It would have been nice if Westin would have offered the same. Also when I called room service for my dinner (i.e., miso salmon) it was way to salty. I did let the kitchen staff know when called to confirm I received my dinner but by then it was way too late as I had eaten half of my dinner. Needless to say, I only stayed one night. The next morning I made arrangements to check-in elsewhere.
August 21, 2012
Rated 4 out of 5 by aabny The staff was wonderful
I just got back from my stay and I had a wonderful experience. The staff were nice and helpful.
The only thing, I wish they had a travelers kit (razor and toothpaste etc) at the desk at check in. I was told I could called for it and ask, but would of liked it at the time of check in. rather than have to feel like I have to tip room service for it.
(someting like the first class kits on an airline).
A great hotel and I would go back!
February 26, 2013
Rated 3 out of 5 by RnRHalfDisappointed Not what we were expecting
Lighting was awful in hallway, closet & bathroom. Standing water, past ankles in shower. WORST PART- the lounge area in the lobby by the elevators reeked, evidently someone got (VISIBLY) SICK all over the chairs, floor & mirrored wall- @ 5:20 am we told the front desk, my husband & kids left at 8am, it was still there, they told housekeeping AGAIN. We all returned at 11:30am and it was STILL there, making us ALL sick to our stomach.
July 25, 2012
Rated 4 out of 5 by Ringo66 Good features, great location, needs better front desk staff
Great hotel but front desk staff, Michelle, needs to recognize members better and provide adequate service along with that member level.
April 14, 2014
Rated 5 out of 5 by sbd39 Always feel welcome
I return to this hotel once a year.i always feel welcome. Lisa, the concierge, is outstanding. She is knowledgable and caring. Every member of the team has a smile. The lobby has a welcoming aromatherapy scent, which instantly relaxes you. I would highly recommend this location for a stay in Chicago, both for the terrific employees as well as location. I will return again.
February 23, 2014
Rated 5 out of 5 by MichelleP It's the little things
I called housekeeping seeking dental floss. The head of housekeeping gave me her own personal pack. Amazing service without hesitation!!
April 13, 2014
Rated 5 out of 5 by WayneJo Great Hotel & Great Staff
Hotel was very, very nice and the staff was extremely helpful and friendly. The concierge provided great breakfast and dinner recommendations. The doorman even remembered our name and greeted us by name whenever we arrived. Great place to stay or anyone even families.
March 29, 2014
Rated 2 out of 5 by MDK13 TERRIBLE EXPERIENCE
WHEN WE WALKED INTO OUR ROOM IT HAD AN ODD ODOR, I ASKED FOR A DIFFERENT ROOM BUT NONE WERE AVAILABLE. WE WENT OUT AND BOUGHT SOME INCENTS TO HIDE THE STALE SMELL. THE WINDOW WAS SO DIRTY YOU COULD BARELY SEE OUT. I COULDNT CHANGE THE POOR FLOW OF WATER ON ONE OF THE SHOWER HEADS. I HAVE STAYED IN 100'S OF HOTELS, NONE OF WHICH CHARGED FOR WIRELESS SERVICE LET ALONE $15.00. WELL OUTTA OF ROOM ON THIS REVIEW, TO BE CONTINUED. !!
March 20, 2012
Rated 4 out of 5 by Teresa63 Spring Break Disappointment
I called 3 times throughout the week before and the day of our arrival to ensure there would be no issues and I informed the front desk that we would have a late arrival of 7:00pm. This was a very special vacation with my daughter. Unfortunately, when we arrived I was told there was only an "accessible" room for us when I insisted that I had called to confirm our room did the manager "move some things around to accomodate us".
March 21, 2013
Rated 3 out of 5 by RIB2012 Not my best Westin experience
Due to my hectic work schedule, I often rely on the late night food and beverage offerings of the hotels I stay in. On the night of my stay, the Westin was only able to offer some rather bland deli sandwiches, and not the better and broader selection I'm used to. Also, the wake up call I had requested came 40 minutes late, so I was unable to take advantage of your hot breakfast offering before catching my early morning flight.
August 26, 2012
Rated 5 out of 5 by kebr Great Hotel
Just got back from a great stay at the Westin. Nice upgrade to deluxe suite. Excellent platinum recognition. Very friendly staff from housekeeping to Front Desk Mgr Selawe Tau. Club lounge was very comfortable and breakfast was good.
My dog likes how pet friendly it is too. He recommends the heavenly dog bed.
I travel a lot for work and it is nice for my family and I to be treated well when we travel together.
December 28, 2013
Rated 5 out of 5 by teacher32 Another terrific stay!
We have just returned from another visit with family in Chicago and had a wonderful experience again at the Chicago River North. The staff was attentive to our needs, friendly, and accommodating, especially Assistant Front Desk Manager Bryan Williams, and Front Desk Agents Sarah R, Kaitlyn and Francisco. Additionally the waitstaff in the Club Room, Kwasi, Lucy and Victor were fantastic as always!
January 23, 2014
Rated 5 out of 5 by Browneyes20 Didn't want to leave...
My recent stay at the Westin Chicago River North Hotel was beyond comfortable. The "heavenly beds" are indeed "heavenly". We slept like the proverbial "baby" all three nights. Hotel employees were friendly, efficient, and helpful. The room attendants did an outstanding job of keeping the room neat and clean for us. We also appreciated Lucy in the Executive Lounge area for her kind and efficient service at breakfast time.
September 21, 2012
Rated 5 out of 5 by CPAJane Fantastic hotel!
I have stayed at this hotel numerous times, and every stay has been fabulous! The staff goes above and beyond from check in to check out and everything in between. It is a hidden gem with a convenient location just outside of the hustle and bustle of the Mag Mile.....nice and quiet but close enough to walk or take a short cab ride to all of the popular area attractions. When in Chicago I would never stay anywhere else!
September 17, 2013
Rated 4 out of 5 by Verizon10 Very Nice and Comfortable Stay
Overall very comfortable stay at the Westin Chicago River North. The staff was very accommodating. The only criticism is that the bar, though small, could stand to provide more prompt drink service.
April 4, 2014
Rated 4 out of 5 by KimberlyQ My Chicago home-away-from-home
I always try to stay at this hotel when I'm in Chicago for business. It's clean, comfortable, and has great views on the river. I also like having access to the executive lounge for evening hors d'oeuvres and breakfast snacks. This morning was annoying, however, as someone started hammering in the room next door while I was sleeping (after a late night working). Knocking on the wall did not alleviate the situation.
November 8, 2012
Rated 4 out of 5 by RNBB Nice Hotel
Nice Hotel - Well-staffed and great location. Suites are v worth it.
April 14, 2014
Rated 4 out of 5 by Bob62 Hotel stay
The hotel was very nice and most of the the staff was very nice. The only problem I had was the people at the registration desk. I thought they could have been friendlier and they spent too much time talking to each other or focused too much the computer and would not realize that someone was waiting at the counter.
Everyone else especially the valet and baggage employees were very friendly and very helpful.
June 8, 2013