Rated 1 out of 5 by BTOH Disappointing
The only thing that met my expectations was the comfort of the bed. I was in Chicago for a business conference. I had a very hard time getting the files I needed because your hotel wifi was not secure- I am not allowed to use unprotected internet connections for anything work related. How a supposedly high-quality hotel in 2014 cannot meet this basic requirement of guests is beyond my comprehension. Absolutely unacceptable. Furthermore, the shower ran out of hot water in barely a minute. It was a very uncomfortable experience and not how I would have liked to start each day. Again, simply unacceptable. I would not recommend this hotel for any reason.
March 4, 2014
Rated 5 out of 5 by IARS Nice hotel for a conference
The only thing we would have appreciated was a later check out.
March 5, 2014
Rated 5 out of 5 by RLS1955 Weekend Chicago Visit
Great property/location and THE most comfortable beds.
March 3, 2014
Rated 5 out of 5 by sbd39 Always feel welcome
I return to this hotel once a year.i always feel welcome. Lisa, the concierge, is outstanding. She is knowledgable and caring. Every member of the team has a smile. The lobby has a welcoming aromatherapy scent, which instantly relaxes you. I would highly recommend this location for a stay in Chicago, both for the terrific employees as well as location. I will return again.
February 23, 2014
Rated 4 out of 5 by BigV Excessive Room Service Charges
We have stayed at the Westin River North many times. It's very comfortable and conveniently located. However, I had called prior to our arrival to request chocolate covered strawberries and a half bottle of champagne be sent to our room for Valentines Day. Room service delivered TWO strawberries, and a split bottle (165ml) of champagne and billed us $58! I called to discuss, no answer, no response to my message. Emailed twice...no response. Bad form, bad impression!
February 21, 2014
Rated 2 out of 5 by jay620 Disapointment of Sushi Cook
The Sushi Cook doesn't wash his hands and wear gloves before preparing the food. Food safety is definetely a concern at his hotel's restaurant.
February 23, 2014
Rated 5 out of 5 by Sasha1402 Short but Wonderful!
It was a short one-night business trip but it was a memorable one. Staff were genuinely friendly and helpful. It was my second stay at this hotel and the last time was a year ago but I felt like I have been there regularly. Lisa from concierge was very helpful and recommended a wonderful Asian restaurant called Slurping Turtle as I had wanted Asia cuisine. It was more than satisfying - Thanks again Lisa, I did not see you after that and could not thank you personally! The bed was very comfortable-as always with your Heavenly beds. Your service quality throughout my interactions with your staff was always friendly and warm. Will certainly recommend to anyone going to Chicago.
May 19, 2012
Rated 5 out of 5 by Chris222 Very nice hotel
I enjoyed my stay at the Westin with friends. They seemed also impressed with the hotel. The hotel was very near all of the downtown attractions. The only negatives were: No extra blanket in room & not enough towels. I would however stay here again. Very clean.
February 16, 2014