Rated 5 out of 5 by Bill This hotel has a great location and a wonderful staff
We enjoyed everything about our stay at the Westin. From the valet to the front desk staff to the staff cleaning our room, we were impressed with the congeniality of everyone. Your staff made our stay very enjoyable.
June 17, 2013
Rated 5 out of 5 Great location and comfort
Very clean, great location, room was perfect and the club level was great.
June 17, 2013
Rated 5 out of 5 by Alex23 Excellent choice to explore the city
Greatly enjoyed my stay here. The hotel is in a great location next to the river near all of the tourists sites and awesome nightlife. Check-in was a breeze and the front-desk were courteous and a joy to talk to. The lobby, concierge, and elevator area made this hotel seem more expensive that it actually was. Business or leisure, I will definitely be back!
Only complaint was that the mirror near the entrance of my room was really dirty, it looked like someone had walked on it. Other than that I was very happy with it.
June 9, 2013
Rated 5 out of 5 by Nickname This hotel wastes soap
Overall was a great experience. However, the concierge service was inconsistent and below expectations. My other comment relates to ecological housekeeping. Both my sink soap and shower soap was replaced daily, which seemed wasteful and unnecessary.
June 10, 2013
Rated 4 out of 5 by Bob62 Hotel stay
The hotel was very nice and most of the the staff was very nice. The only problem I had was the people at the registration desk. I thought they could have been friendlier and they spent too much time talking to each other or focused too much the computer and would not realize that someone was waiting at the counter.
Everyone else especially the valet and baggage employees were very friendly and very helpful.
June 8, 2013
Rated 2 out of 5 by Adi7 Unprofessional frontdesk staff
I have been a regular visitor to the Westin since two years, really like the place more so for its comfortable rooms than anything else. This changed when I tried to check in tonight at the frontdesk, due to some issues with the frontdesk card machine, my card wasn't accepted. Upon offering to pay by cash, I was refused a room for the night by the Manager on duty. This is easily one of the worst things a hotel can do to its more loyal guests. I ended up dragging all my luggage to a hotel nearby at 12 in the night (where my card magically seemed to work). Being a Platinum member, this treatment has led me to re-think my association with Starwood. As far as this Westin goes, I'm never returning back again!!
May 4, 2013
Rated 3 out of 5 by BigV Front Desk Staff Need Coaching
We arrived on a Saturday afternoon for a 2-day stay. I had booked 2 rooms with my SPG Gold Elite points. Lots of confusion on check-in regarding my daughter's reservation for the second room. No recognition of being an SPG member, no mention of room upgrade or complementary Internet. The staff seemed rushed...it was 2 in the afternoon, and I felt like it was an inconvenience for them to sort out our requests. Previous visits were much better from a customer service perspective.
May 28, 2013
Rated 5 out of 5 by Sasha1402 Short but Wonderful!
It was a short one-night business trip but it was a memorable one. Staff were genuinely friendly and helpful. It was my second stay at this hotel and the last time was a year ago but I felt like I have been there regularly. Lisa from concierge was very helpful and recommended a wonderful Asian restaurant called Slurping Turtle as I had wanted Asia cuisine. It was more than satisfying - Thanks again Lisa, I did not see you after that and could not thank you personally! The bed was very comfortable-as always with your Heavenly beds. Your service quality throughout my interactions with your staff was always friendly and warm. Will certainly recommend to anyone going to Chicago.
May 19, 2012