Rated 4 out of 5 Excellent Staff and Service
The staff at this hotel was extremely nice and very accomodating. When I checked in Selawe and the rest of the staff were all every pleasant and made sure I had everything I needed. I stayed for three nights, the first two nights were great, no problems. On the third night, I got a very noisy neighbor (throwing a very obnoxious party at 3am). The noise was loud enough to be heard throughout the floor. I was fully expecting to suffer through it or move rooms, but the security not only came up to get them to "turn the music down" but was there five minutes later the second they tried to start it back up again. I've never seen a place on top of things as quick as they were.
July 21, 2014
Rated 5 out of 5 by CK66 Great Hotel, Great Location
This was one of the best, if not the best, hotels I've ever stayed in. I usually stay at the Starwood resorts and can be disappointed in hotels. However, the room and bathroom were very spacious. I enjoyed having an iPad available to research attractions and restaurants in the Chicago area. If anything negative could be said it would be that I would have liked to have a personal fridge and not just the mini bar. Overall, an excellent stay!!!
July 20, 2014
Rated 4 out of 5 by BBQguy Welcoming
Staff did a nice job of accommodating some unusual needs upon my arrival. However, my Ambassador had made arrangements for an early check in with no additional fees being charged for doing so and they did charge me for an entire extra nights stay.
July 17, 2014
Rated 4 out of 5 by napatel1 Great weekend stay
Our visit, from start to finish, was great. The staff was very friendly and everyone was able to answer our questions. I had informed the staff in advance that my wife and I would be staying there for our anniversary and they were kind enough to upgrade our room to a slightly bigger River view room.
My overall rating would have been 5 but for two things:
(1) The water pressure in our shower was subpar; and
(2) The in-room wifi (~$15) was difficult to connect to with our iPad and iPhones, and when we did connect to it, the signal was weak and slow.
We will definitely stay there again, but will probably stay away from paying for the in-room internet.
July 7, 2014
Rated 3 out of 5 by scooter44 dark and dingy
horrible lighting in the room.cheap wallpaper and carpeting. 50 dollars for breakfast?
July 17, 2014
Rated 3 out of 5 by KimmieS There's Room for Improvement
Hotel was updated, clean and looked impressive, but the bed and pillows needed replaced - they were lumpy and not at all as comfy as advertised. The lighting in bathroom and refreshment center/closet area in room was way too dim. Dinner menu in lounge didn't impress us so we went out. Had breakfast buffet and for $22 it was disappointing: "fake eggs"; cold potatoes.
July 15, 2014
Rated 2 out of 5 by ECars MIssing the Mark!
This is my second time staying at your hotel in the last few months. While the staff is great and the lobby etc very typical Westin, this facility is missing the mark on the details:
NO AVAILABLE plugs on the bedside table. Ridiculous and more than annoying. I commented on this my last stay. I am shocked that I can stay at Hampton Inns in rural areas and have a two pronged outlet with three USB connections on EVERY bedside table, but not at a $300+ hotel supposedly for business travelers
Towels that are falling apart. Happy to send the picture I took
Lamps that need repair as they no longer stand up straight and are wobbly
Main bathroom light that needs to be fixed due to the constant and loud buzzing noise (so annoying I even recorded this)
Coffee pot that I am glad I looked in the water reservoir as it had crumbs in it -- seriously, they looked like they were from an oatmeal cookie. Obviously, I didn't use this.
Beverage center where the cabinet door latch is missing so it didn't want to stay closed.
ALL of these things should be noticed by your housekeeping staff and noted for extra cleaning or repair. Together, they made for a sub-par SPG experience.
July 16, 2014
Rated 5 out of 5 by DOUG1506 Awesome Westin
I stayed at the Westin Michigan Ave and the Westin Chicago River North on this visit, and both are fine hotels, but the Westin Chicago River North did stand out between the two. The staff at River North was more friendly and attentive and the property was overall a bit more luxurious and cleaner in common areas. I'd be happy to stay at either again, but if I had to choose, I'd choose Chicago River North!
July 14, 2014