Rated 2 out of 5 by smira84 Did not live up to Westin standards
I experienced several issues at this hotel that left me quite disappointed. It started when I arrived at 2:30am after a delayed flight. When I arrived the computer system was down, and I was forced to wait 20 minutes in the lobby for the system to come back up. This was especially frustrating considering the fact that I arrived at 2:30am. The following morning, I went to iron my shirt and discovered that the iron was dirty. It left black gunk all over my shirt. I had to call for another iron, which took some time, and I ended up getting a late start to work (not to mention the extra dry cleaning required). As I was leaving the next morning, I asked for an umbrella because it was raining, but the bellman unapologetically told me there were none available. His attitude was actually more frustrating than the lack of umbrellas. Finally, I arrived back at the hotel at 10:30pm after a long day at work and my room wasn't cleaned! This is inexcusable. I have generally had good experiences with SPG hotels, but the Westin Chicago River North let me down big time. It's only my first night of five, so I will update if things improve.
October 14, 2014
Rated 3 out of 5 by Craig68 A Westin "fan" is disapponted
Let me first say that I love the Westin hotels. I stay in them often for business, and am rarely disappointed. This was the exception. Great hotel, great location, and great view from my room. However, the room temperature varied greatly (even when the thermostat was as low as it could go). As a result...I woke up several times in a hot room...not a great night of sleep. For what its worth, I talked to others I was traveling with about this - and some had the same problem...others didn't. For the amount of money we were paying for the room rate, you would think this wouldn't be an issue.
April 30, 2012
Rated 4 out of 5 by mizzou pros and cons
great location, conceirge was excellent. i called them before arrival. staff called me from home. gave me suggestions. then gave me their cell phone. pretty incredible. rooms were fantastic. And received an upgraded room with a smile. however, their breakfast buffet is embarrassing for the price. think on Saturday it was $18. asked waiter about pancakes/french toast. just told it is not part of buffet, if you want that addtl cost. Sunday buffet goes up to $22 and it really isn't much better. wireless internet connection was poor. amazing to me when I mentioned this during checkout i just got a head nod. no offer to refund the $9.95 per day fee. grown to expect more out of an SPG hotel.
December 8, 2011
Rated 5 out of 5 by Rebecca8 Made Our Anniversary Special
We appreciate the kind service we received from your hotel in making our anniversary so special, including the room upgrade (to a beautiful room) and the complimentary treat you left us when we arrived back to our room after dinner. The room was spacious and clean and the beds were so comfy. The staff are very professional and polite. And, although it was a little thing, we loved the hot chocolate you served to guests coming in from the December cold. We are planning a spring trip again to the Westin. This is also a great location to good restaurants and Michigan Avenue. Thank you to all the staff!
December 11, 2011
Rated 4 out of 5 by Donald3217 Cat. 5 ??????
Over all I like this hotel , but the hotel is listed as a Cat. 5 with Starwood and I just don't see it. The hotel is nice don't get me wrong, but I think it's more of a 4 rather than a 5. The other thing I did not care for is unless you are Platinum they don't seem to really care what you want. I have another stay coming up in July 2012 and I am crossing my fingers it's a bit better than last time.
June 4, 2012
Rated 5 out of 5 by Hursch Unexpected Help
I did not know it until I check in, but I was upgraded to the Club Floor after telling the front desk of the travel issues I was having and that I was not going to be arriving for my first night. He went ahead and checked me in so when I arrived in the morning I was able to go straight to my room, which was an upgrade. Thank you for helping a weary traveler.
August 18, 2014
Rated 5 out of 5 by BMar49 Loved this hotel!
Wonderful ambiance - decor in lobby and guest rooms were great. LOVE the heavenly bed, and luxurious bath. Location is perfect - within walking distance of most River-North locations. Staff was extremely friendly & helpful – from check-in to check-out. I WILL be staying at this property again.
May 10, 2012
Rated 3 out of 5 by BizTraveler1000 The Service and Room were below normal Westin Standards
- The room was tired.
- The faucet in the bathroom is dechroming - literally peeling off. Not attractive.
= The carpet looked dirty
- the comforter cover was worn and the material inside of it was very lumpy.
- The headboard is worn and the material is flaking off and looks rather disgusting.
- Requested Westin workout gear and it took over an hour to receive.
- There was no lamp on the desk when we arrived and it took over an hour to get one that even then had only 1 working bulb.
October 16, 2014
Rated 5 out of 5 Awesome Stay
This property never disappoints. Fantastic upgrade to a riverview on this trip. Club lounge has great snacks and service. Staff go above and beyond. A retreat in the middle of the city!
July 29, 2013
Rated 5 out of 5 by APeeler Great Location
I stayed for a conference and the location to dining and the north river area was excellent. I only wish I had extended my stay! I would recommend this hotel in the future!
May 29, 2012
Rated 5 out of 5 by Manju Best Starwood in Chicago!!
The hotel and staff are amazing
May 28, 2012
Rated 5 out of 5 by Markontheroad Gem in the heart of Chicago
Lisa is an exceptional concierge who is resourceful, listens, and does everything she can to accomodate a guest.
And Jonathan as a manager is excellent.
Even during a busy convention weekend he's able to focus on a guest's needs and ensure everything is taken care of.
The hotel is very well maintained with warm employees. When walking to a room I think it's nice when house keeping actually looks up and says good morning!
I just wish there was a pool at this hotel, but other than that it's a superb facility which would satisfy a discerning traveler!
June 6, 2012
Rated 5 out of 5 by RadioGuy Westin River North a Gem!
The Westin River North is a terrific hotel in a great location. Several great restaurants and bars in the area within walking distance. Kudos to Brianna at the front desk for accommodating our room request with grace and charm. Only drawback is sound bleeding through door of adjoining room. Fortunately, our neighbours weren't partying all night long. We'll definitely be back!
August 19, 2014
Rated 4 out of 5 by nursing123 nice but needs attention to detail
Rooms are very clean and beds are very comfortable. Disappointed to have my curtain falling down on arrival and someone waking me up for room service when I didn't order any. The lighting in the bathroom is nice for a relaxing shower but horrible for trying to apply make-up and actually seeing yourself.
October 18, 2014
Rated 5 out of 5 by Sandy22 Weekend in Chicago
We choose Westin River North as we were going to a dinner party near by. It is a great location, as shopping and the train are near by. We forgot our coats and it was a little cool so we had to go shopping. The room was very spacious and clean. We were on the 20th floor, club level. We had our own Ipad on the desk and free wifi. Breakfast was just what we needed, cereal, fruit,pastries and bagels or toast. Everyone was very helpful and pleasant. If we go to Chicago again, I will be going back to the Westin River North. Great Place.
May 9, 2012
Rated 2 out of 5 by Star20 Very Disappointed
This is the worst Westin I have ever stayed in. I am very shocked at the treatment I received while here. I asked to have my Platinum Room upgrade and I was at first told that I did not have a platinum level. I was then told that they had no other upgrades available although I could go online and book one. The service I received was horrible and I would probably not return based on this experience and would inform friends that frequently travel to the area to stay clear. Nobody seemed to listen or care to what I had to say.
April 17, 2013
Rated 1 out of 5 by Nicholas201 Awful Stay at Westin Hotel
I would like to tell you about my recent stay at the Westin hotel in Chicago on river north.
I can just simply describe it as awful!!!
After being an SPG member for a year and accumulated over 60 K in points I decided to take a trip to Chicago for a summer vacation. I booked my hotel though the SPG site...it was categorized as a category 5...I wanted to let you know that it's not.
My check in was fine even got an early check in but because I had missed my plane my partner checked in on my behalf( I had added his name to the reservation)
Upping check supposedly he was upgraded as I was a gold member but if this was an upgrade I am not sure what I would have gotten at category 5 hotel with 12,000 SPG points a night.
When I arrived at the hotel, and saw the room I was not impressed. I had asked for a king size bed and I got a double, upon taking a shower I discovered the drain was blocked, a stench of mildew eroded from the room. I went down to the lobby and spoke to the manager, later I found out it was the assistant manager. I explained to him the issue and after much debate he decided to move me room and upgrade me to a club room.
The club room was the same size room, the same two beds, except he had given us some food from the club rooms--I didn’t need to be bought with some food--I wanted a room that met my need ( a shower stall without a bathtub). Instead here is what I got:
* a running toilet all night
* 2 AM drunk people knocking on my door
* bathtub clogged with hair room #1
* a fridge you can't even use
* a charge for something I didn’t use
* double charge for wine I already paid with my credit card
*I had to remind them twice during my stay that I had made a green choice--to get my points but also housekeeping showed up twice as well.
*the free food we got at the club room -- I got grinds in my coffee - the toaster kept setting the smoke alarm every morning --the only thing about this thing was the servers made it bearable-
At the end of the day, I used 48,000 points to book this god awful room and trust me when I say I feel taken advantage of --if that's the service you get when you book with points --I will not be wanting to stay at any westin at all.
July 8, 2013
Rated 4 out of 5 by petander1015 Excellent Staff and Service
The staff at this hotel was extremely nice and very accomodating. When I checked in Selawe and the rest of the staff were all every pleasant and made sure I had everything I needed. I stayed for three nights, the first two nights were great, no problems. On the third night, I got a very noisy neighbor (throwing a very obnoxious party at 3am). The noise was loud enough to be heard throughout the floor. I was fully expecting to suffer through it or move rooms, but the security not only came up to get them to "turn the music down" but was there five minutes later the second they tried to start it back up again. I've never seen a place on top of things as quick as they were.
July 21, 2014
Rated 5 out of 5 by APJ58 Hotel very comfortable and friendly staff.
/from checkin to departure, the hotel experience was excellent. The meeting time, meals, and service were exceptional. Arlesha Coleman was the front desk agent when I checked in, and she started the experience off in such a professional, upbeat, and friendly way! I recommend this hotel very highly.
September 15, 2014
Rated 4 out of 5 by JWLSG CONCIERGE
LISA …AT CONCIERGE DESK IS AN EXCELLENT EMPLOYEE
SHE WAS A STANDOUT..
ALL PEOPLE NICE
SHE DID A REALLY GOOD JOB..
KNOWLEDGEABLE, FOLLOW UP
ETC WERE BEYOND EXCELLENT.
HOTEL FOOD WAS BELOW
EXPECTED LEVEL …ORDERED HAMBURGER TWICE ONCE GOOD
ONCE AWFUL.. BREAKFAST..
EGGS WERE TERRIBLE.
September 14, 2014
Rated 1 out of 5 by Abrown Disgusting bathroom
I'm a platinum member. They put me in an adjoining room even though my profile is clear that I never want that. The room the moved me to had a DISGUSTING bathroom. There was hair on the sink and in the tub. Then the shower didn't work (most of the water shot into the tub, not the shower head) and the drain didn't drain, causing me to have to stand in 3 inches of gross water. This is a ridiculously poor example of the Westin brand. The hotel is worn out and needs a comprehensive refurbishment.
September 28, 2013
Rated 1 out of 5 by BTOH Disappointing
The only thing that met my expectations was the comfort of the bed. I was in Chicago for a business conference. I had a very hard time getting the files I needed because your hotel wifi was not secure- I am not allowed to use unprotected internet connections for anything work related. How a supposedly high-quality hotel in 2014 cannot meet this basic requirement of guests is beyond my comprehension. Absolutely unacceptable. Furthermore, the shower ran out of hot water in barely a minute. It was a very uncomfortable experience and not how I would have liked to start each day. Again, simply unacceptable. I would not recommend this hotel for any reason.
March 4, 2014
Rated 4 out of 5 by wilj Great location and very pleasant hotel
Helpful, pleasant staff, Westin quality bed and furnishings, VERY good location! Only two small negatives. (1) curtains were a low cost installation on a single track with no overlap; when drawn they stood 6 inches apart instead of joining. Just as well I always travel with two clothes pegs for this purpose. But this should be better in a Westin. (2) only four elevators in a big property. Substantial waits when busy. Nothing you can do about that after the building is built though.
December 21, 2011
Rated 5 out of 5 by Overcharged915 Great Place, Horrible Service After
I stayed there for one night while taking my wife on a surprise "overnight date" from Columbus ohio. Things started great and the service there was unbelievable. The clerk got us in early and into a great room. The stay was wonderful.
Then I got home and got my bill and had charges on it from the "honor bar". My wife and I were only in the room to sleep and didn't even eat in the room let alone eat from the honor bar. On top of this she is pregnant so there was no "bar" action of any type. I called the billing department 3 times over the last week and a half and left voice mails. The recording says they will return it within 24hour. Needless to say, I am still waiting. I have also emailed 3 different people at the hotel to atleast get an explanation. No response. The service after the stay is ruining my experience.
September 25, 2012
Rated 1 out of 5 by andyk88 Service? Nope.
I'm really disappointed with my experience here. I paid $436 for a Thursday night and received service that was worth $10.
I booked a room that included access to the executive lounge. When I checked in, I asked the clerk about where I could print. He told me that I could use the paid-Kinkos computers downstairs. I later found out that there was free printing available in the lounge. I also showed him a local pizza shop on my phone (on yelp! ofcourse) and for directions on getting there. Despite being just 0.2 miles away, the very first "turn" he told me to take was in the wrong direction.
The lighting system in the room was poorly designed. When I walked in, there were two light switches that turned on the foyer lights. There were no switches to turn on the lights inside the bedroom at all. I had to stumble around to each individual lamp to turn them on.
The bathroom smelled really bad. There was a 1-10 dial in the bathroom. I wasn't sure what it did. I turned it and nothing happened. Perhaps it was supposed to do something - but it didn't work for me.
They have an iPad touch screen "service" ordering system. While it was interesting, but it took FOREVER for me to get items. I forgot to bring toothpaste and the system said that the next delivery time was 50 minutes later. To no surprise, they did not show up one minute earlier than 50 minutes later. I felt that the wait was way too long for a $400 hotel room.
The next morning, I found out that there was complimentary breakfast at the executive lounge (again, the clerk did not tell me). Right after I sat down, the server brought over a bottle of water and a slip asking for my name/room number/ and TIP. Yes, 2 minutes after sitting down I was already being asked for a tip.
I only stayed here because it was close to an office that I was visiting. Unless location is key for you, I do not recommend this hotel.
October 18, 2014
Rated 5 out of 5 by LouiseR Good for business travel
I think this is one of the nicer Westin hotels, esp. for business travel. The rooms and staff are very nice, a cut above other Westin's. Everything always seems very clean and well maintained. The staff is fast and professional. The only wish would be for a better onsite restaurant and/or room service menu for dinner. Other than for breakfast, the onsite cafe is often closed and mediocre when open.
November 28, 2011
Rated 1 out of 5 by Mark1418 Don't be early
It's not so often that during your business travels you arrive to your hotel before 3pm, but if you do do not expect a room at this place. I actually arrived at 1130am and was told to come back in an hour, upon my return another 90 people came In early as well and I was told I can not check in until 3pm. The staff was rude and in no way facilitating for a business travelers needs. If you are needing a gift shop for a drink while you wait 4 hours you will need to go to the hotel across the street. They don't have one here.
September 3, 2012
Rated 5 out of 5 by BrandywineSunshine Westin has my support
Westin has been nothing but amazing. This was my third visit to a Westin and I'm always impressed at the "customer first" attitude and going above and beyond during the entire stay. I was randomly selected to be upgraded to an executive suite which was amazing but wish I could have enjoyed it more, I was only in for one night. But I'll be back October 1st =) Thank you again for everything.
June 8, 2012
Rated 3 out of 5 by KRL2 Front Desk staff could use some retraining.
Prior to my stay I called the hotel direclty to inquire if complimentary upgrade was available. They review my spg status and said I would be upgraded to club level. When I arrived I was told by the lady it was not a club level room however when I showed the reserevation on my iphone (it had been updated to say "club level") she reluctantly honored the upgrade stating well this wont happen again again because we only do this for Platinum not Gold. Checkin process took over 10 minutes as well., I was simply asking them to honor what was promised. Secondly. during our store I order pizza for delivery when it arrived the front desk called my room and said for the them to allow the driver to my room they would charge my room $5,00 for that service!!! Really??? What a ripoff. You should be ashamed,.The property was nice however I will likely stay somewhere else on my next Chicago trip so I wont be hassled.
June 23, 2012
Rated 5 out of 5 by TimeForBusiness7 Westin River North even offers a Personal Trainer
Westin properties and staff in general are amazing but this location stands out. When I checked in, they mentioned having a Personal Trainer in the gym. I went down and was incredibly impressed by Sam. He is so motivational and really cares about the results you can achieve. He created a workout plan and then demonstrated the exercises. In 35 mins, I was sweating and exhausted but motivated for my business day. Sam truly goes above and beyond and even emailed me diagrams of the exercises. Thanks Westin for hiring such great staff!
August 11, 2014