Rated 4 out of 5 by RelaxFun Great location and Interior look
The hotel is located by House of Blues and very easy to walk to many things from there. This is a very pretty hotel. The front desk staff was particularly pleasant and helpful. It was my friend's 50th and I only told them because they asked why we were there and our plans etc. They made sure to give us a drink coupon. The front desk was just very pleasant the whole time and we don't always get that, even at all the SPG hotels we stay in and as Gold members. Thanks River North!
June 19, 2016
Rated 4 out of 5 by MERCKASCO HONOR BAR FIASCO
I book 200 rooms at this property every year at this time for my company staff to attend ASCO annual meeting. Historically, I have been very happy with the property and staff. However, on this recent visit, both the staff performance and billing let me down. When I arrived, there was still a large amount of leftover food in my mini bar from previous customer. Immediately after checkin I walked back down to same staff member who checked me in to request its removal. She said it would happen at once. The next day, it was still there. I walked back down to front desk again and requested its removal. At lunch time it was still there. Finally, after I came back from my meetings in the afternoon it was gone. But then, a few days after I checked out I got a Mini bar bill for $89. Completely ridiculous.
June 7, 2016
Rated 3 out of 5 by Castian Great location, but the Westin is slowly losing its luster
It's easy to see why this Hotel is a Category 5 based on the location alone. Sadly for me though I felt that was the only reason for such a ranking.
Upon check-in we were greeted in a timely manner, my Gold status was not recognized by the hostess which is normally the first thing that happens after giving my name. After not being presented with an upgrade I asked if there were any available, she replied that for a $40.00 upcharge (each night of the stay) I could get breakfast each morning and a higher room.
I had no interest in eating breakfast in a hotel while the culinary world of Chicago was right out the door step so I declined, after asking her again if there were any other upgrades.
She then asked if would like SPG points (250) or free Internet. Since 250 points is little more than a $5 value I choose the internet which she quoted at $15.00 a night, completely forgetting that Internet should be free for Gold Members. We usually opt in for complimentary drinks, but they were not offered as an option.
I headed to my room a tad disappointed with not receiving an upgrade, we had really hoped for a river view room and could not book one using SPG points (only Cash).
The room itself was good, Modern furnishing and accents throughout but it hinted at a facade of what it was covering up. The list of things below might be a bit Nit-Picky but again, this is a category 5 SPG.
The Bathtub was a nice size however it was very shallow and the placement of the overflow drain made it even shallower. There were exposed florescent lights above the bath/shower (which I doubt is very safe with the moisture). There appeared to be a large pile up of dust or mold way up in the light (would be very hard to clean). The drain did not work well and drained very slow. The water temperature barely got hot enough when on full heat and was very hard to keep at a stead temperature.
The rest of the room was pretty nice, the Heavenly beds are great and I do get some amazing sleep in them.
June 1, 2016
Rated 3 out of 5 by Jgaud12 Delayed check-in
I requested a 2:00PM check-in as a SPG gold member. When I arrived at ~4PM and there were no rooms available. I waited for ~1.5h and finally accepted a lesser room because I was tired of waiting. The staff did provide free drink coupons during the wait, however the city view room I used points for was not provided.
May 30, 2016
Rated 5 out of 5 by Ggirlretreiver Windy city
Maybe the finest befs ive slept
May 12, 2016
Rated 5 out of 5 by WorldTraveler73 Top Starwood Hotel in the City of Chicago
Having stayed at numerous hotels in Chicago over the years, I think this is the top Starwood hotel in the city. The staff is warm and friendly, with fresh baked cookies in the lobby in the afternoon. The décor and soft lighting are soothing, giving a relaxing zen-like feeling. Rooms are comfortable, clean and attractive, including the dark marble in the bathroom. The club lounge, with its attentive staff, is also a great place for breakfast or snacks. Finally, the location is excellent in the River North neighborhood and also close to the Magnificent Mile, Gold Coast, downtown business area, Millennium Park and Art Institute. We didn't get a chance to try the lounge or restaurant, but will probably do so the next time we stay here.
May 2, 2016
Rated 2 out of 5 by Dave2016 All had to do was ask how was stay and say sorry!
We had stayed here for daughters wedding few years back and had a great time. Live in North suburbs, just a quick romantic night out in city. Check in was awesome, bellman, concierge, valets, all couldn't have been nicer.
Beautiful room, comfortable bed nice view.
Dinner at Sullivans, dancing on Hubbard. stopped in for cocktail in lounge, slow service, no Tia Maria, $20 Manhattan! 15-18 ok but 20.
AC in room was blowing warm air only, thought by 3 am it should be colder than 74, set at 65.
Didn't want to switch rooms at this hour.
Thought might just say something at check out, but never was asked out was your stay.
May 1, 2016
Rated 2 out of 5 by Ashley96 Never credited my account
I received half off of food on a room service charge, but did not receive full discount. I went down to get it fixed, they said they were going to credit my account and never did. My guest number was 3947286 and invoice number 414451. My room number was 607.
April 28, 2016