The Westin Chicago River North

  • 320 North Dearborn Street
  • Chicago,
  • Illinois
  • 60654
  • États-Unis
  • Carte

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Rated 4.2 out of 5 by 497 reviewers.
Rated 5 out of 5 by Always feel welcome I return to this hotel once a year.i always feel welcome. Lisa, the concierge, is outstanding. She is knowledgable and caring. Every member of the team has a smile. The lobby has a welcoming aromatherapy scent, which instantly relaxes you. I would highly recommend this location for a stay in Chicago, both for the terrific employees as well as location. I will return again. February 23, 2014
Rated 5 out of 5 by Great staff at the Westin I ran a 1 day program with 65 attendees at the Westin and kudos to the staff. Jenny, Linda and Peter in sales/catering were all terrific. Abel was a great AV tech person. Keith and James at the front door are always welcoming and friendly. Sam in the gym always remembers my name! Brian at the front desk is also on top of everything. I'll be back in April and looking forward to it. March 22, 2013
Rated 3 out of 5 by service leaves something to be desired Took a long time to get anything done. From check-in to calling to ask a question (took several calls and a good 5 minutes of ringing to get an answer). Needed simple directions and could not get anyone in the lobby to help. Concierge was tied up with the same person for 10 minutes before I walked away. Hotel was clean and slept fine, but God forbid need someone to assist you... November 4, 2012
Rated 2 out of 5 by Bad shower Disappointed in the room. Very dark and the lighting did not brighten the room sufficiently. Also, the shower needed significant repair. Bith the shower nozzles and the tub spiggot were on simultaneoulsy, and the tub filled as we were showering. I chose not to bring it to the attention of the staff as we were only staying the one night. I truly expected better from the Westin. July 29, 2013
Rated 2 out of 5 by Not my favourite Westin stay We paid extra to stay in a deluxe rm on an upper club floor room with access to the lounge to ensure a more comfortable stay. When we were checking in we were hesitant to take a room close to the elevator but were assured that it wouldn't be an issue. We should have stuck with our first thoughts because it was very noisy throughout the night in the hallways and it continued to disrupt our sleep. Also, the room next to us had two wake up calls sometime between 4:30am and 5:30am which I could hear very clearly and then afterwards a gentleman speaking loudly into the phone. Also, when I asked for additional towels to be sent to our room on our second day, since we opted for the green option and not have our sheets changed, they didn't take the used ones which we left over the tub and the fresh ones were put over the bathroom sink. We agreed to the option because it's okay to not change the sheets for a short stay but we do expect towel service. We have stayed at many Westin Hotels throughout Canada and the US and I have to say that this did not measure up. Lastly, the drive back to the airport was with a hotel vehicle and we were lucky to make it there without incidence due to his erratic driving and the vehicle smelled both of vomit and smoke. On a positive note the concierge desk was always available and helpful and gave great dining advice. July 8, 2014
Rated 4 out of 5 by Fabulous Location. Great Staff Close to everything, I cannot thnk of a better location to stay in Chicago. The concierge staff was especially helpful with reservations and directions. I did find the pressure of the rain shower to be a bit low, and I think that 2 robes instead of 1 should be standard in the room (though a 2nd robe was brought up within 5 minutes of my request). All in all, a wonderful stay. November 4, 2013
Rated 3 out of 5 by Good, just not great. Nice location in downtown Chicago. Clearly an older hotel (maybe 70's era) that has been retrofit. In some cases this works well, for example a nice lobby. In others it falls short, e.g. a "heavenly" shower in a tub that couldn't seem to keep up with draining the water. Nice and helpful staff as I've found is the norm at Westin properties. April 21, 2014
Rated 4 out of 5 by Professor comfortable convenient location July 3, 2014
Rated 3 out of 5 by disappointing stay at the Westin... We usually love to stay at this hotel, but the last few times have been a bit off. We decided to give it one more try, and sadly, I think we will probably try the Westin on Michigan Ave or the new Aloft that opened in River North next time. While we did enjoy being upgraded to a larger room because of our gold status, the first room we were placed in had a strong smell of mold or mildew. We were quickly moved to a new room without issue and the room seemed to be fine. Unfortunately, later on when it was time to shower and get ready to go out, there was no hot water available. We called the front desk and we were told that an engineer was going to look into this. It was not resolved that night so we hoped it would be by the morning, but it was not. Upon checkout we were told that there had been some pipe maintenance going on, so that was probably the issue. We were awarded 1,000 bonus points for the inconvenience. November 29, 2013
Rated 2 out of 5 by Unprepared The actual hotel room was very nice. It was clean and comfortable and had plenty of room (especially in the bathroom when there are two people getting ready). However, when I checked in I was told I needed a credit card to hold, even though the room was already paid for. I know this is a customary process, and I had no problem with that. BUT, I was NOT told how much would be "held" on my card, therefore my card didn't go through. I don't like credit cards, and I choose to keep only one with a small limit. (This is a personal choice ... so I don't overspend). The last time I stayed in a hotel, they put a $10 hold on my card. This hotel wanted a $200 hold!! I think that's completely absurd, considering the room was already paid for! Thank GOD my mother was there as well, so I used her card. It would have been nice if someone had told me, exactly how much room I needed on my card BEFORE I drove 2 hours to get there! December 3, 2012
Rated 3 out of 5 by the hotel needs some TLC I have stayed at this hotel many times over the last few years. I have noticed the hotel services and amenities going down over time. at my recent stay, the wifi did not work in my room (I tried several devices), the shower dripped all night, and the fan would intermittently come on all night and make a huge amount of noise. and this was a room on the executive floor. January 15, 2014
Rated 5 out of 5 by Wonderful I came into Chicago for a family wedding. My room was immaculate, comfortable with a great view. I highly recommend this hotel. June 23, 2014
Rated 5 out of 5 by Great Hotel Great hotel, it even smells great. Attentive staff. Salawe at the front desk is the epitome of dignity and service. June 24, 2014
Rated 2 out of 5 by September 2013 Visit The hotel overall was nice. Very friendly staff. Only compliant was our ac in our room was not cold enough for us to sleep comfortably. It was very hot and I even had to call the front desk for a fan. When we checked out, I mentioned it to the person behind the front desk. The only thing he said was they turn off the ac for the building during that time of the year because it's usually a lot cooler. And they heat up the furnance. He said it was something they do every year around that time. He certainly didn't ask to comp anything on my bill or any future enticement in order for me to come back in the future. Something like a complementary dinner or breakfast. Or even a reduction in my bill. Very disappointed on that stand point. After all, I did spend a nice piece of change to sleep in heat. And the temperature was in the 60's at night and around the 70's to the 80's during the day. 3rd weekend in September. Dara L. September 27, 2013
Rated 5 out of 5 by great front desk the young man that checked me in was excellent. it was a quiet moment in the am and he selected a great room// as i was for just one night.. and a SPG member.. I tried to go down later to thank him / but could not find.. if my record shows his name.. as I believe it will- please thank him for me and note the excellent service.. will be back ! best larry roth February 3, 2014
Rated 2 out of 5 by March Stay in Chicago Although the room was very nice (was upgraded) there was a problem with the shower. There was plenty of hot water in the sink but could not get any in the shower. This was very disappointing. I did not have time to wait for someone to come up and check on the problem as I had a meeting. I believe was am owed something beside extra points. April 3, 2014
Rated 5 out of 5 by AN EXCELLENT CHOICE! This WESTIN property is directly north of the Chicago River, on Dearborn Street. Staff is very friendly. I have been fortunate to receive a suite upgrade on both of my stays. Suites are large, although the view was to the north on both occasions (blocked by a neighboring building). Although there is no pool, the club lounge is excellent.Will stay here next time!! February 18, 2013
Rated 4 out of 5 by Hope it's better next time Could not get the room cool enough for sleeping. We're not advised about spg benefits on check in June 24, 2014
Rated 5 out of 5 by Great service Our stay was really enjoyable mainly because of the hotel staff we had contact with who took such good care of us. The front dest personnel was friendly and efficient and we found the concierge, Diane S, to be really exceptional. She was always so helpful to us no matter what it was we were requesting!. Her assistance really added to the quality of our stay. November 18, 2013
Rated 4 out of 5 by some of the hi and low lights The night we arrived, we found the front desk woman, amazing. Apparently, a student intern but she had customer service down to a science! Lobby staff were helpful and friendly. Valet service needs a lot of work....lost our keys, delayed our activity plans due to poor communication and long unexpected waits for car. Other than that, we'll be back. Thank you. July 28, 2013
Rated 5 out of 5 by Great Stay The room was comfortable, and the bathroom is very roomy, with good counter space and light in the shower. A little more light by the mirror wouldn't hurt for getting ready in the mornings, though. Having the TV channel guide under glass on the nightstand is a nice convenience, since the guide is missing in so many hotels. April 11, 2014
Rated 5 out of 5 by Great location! Thanks to the Westin River North, my first visit to Chicago was wonderful in every way! From the minute I checked in with Te, I could tell I was going to enjoy my stay. She gave me a beautiful room overlooking the river and the beds were so comfy! The Westin is close to all the great sites and popular restaurants. I can't wait to come back this summer! December 28, 2012
Rated 3 out of 5 by Nice View, But the Room is Lacking This was an SPG upgrade. The mini fridge was not for our use just a means to sell stuff. Only one plug for recharging electronics and it had a loose grip. Furniture blocked drawers. No microwave or DVD to use. No extra blanket. We are also amazed that there is a charge for WiFi. Bed was comfy and room was quiet. The staff was wonderful. Slept well. December 29, 2013
Rated 5 out of 5 by This hotel experience was outstanding From the moment we checked in at the front desk we were treated like royalty.Everyone we met - front desk staff, concierge satff, waiters in the executive lounge and housekeeping staff went out of their way to be helpful and so warm and friendly. We reallly appreciatd all the effort and it made our trip to Chicago that much more memorable. Thank you! September 23, 2013
Rated 1 out of 5 by Handicap Room I have no handicap room on my profile. The check-in person, Cameron, did not even mention the handicap room. June 19, 2014
Rated 5 out of 5 by Fantastic weekend! We visited for an aniversary weekend and the staff was very accomdating. As a Starwod Gold member I felt I received superior treatment by the front desk staff, Fransisco was fabulous! The bar tenders were a bit "odd" and had limited knowledge of the beers served, but other than that everything was great from the Front Desk to the Concierge staff. December 5, 2012
Rated 5 out of 5 by Wonderful staff at a lovely hotel We enjoyed every minute of our stay in this hotel. The location is ideal, the lobby/bar area is welcoming and comfortable, the rooms are lovely and the front-desk staff was great - particularly Michelle and Danielle, who found a gorgeous river-view room for us and provided us with some excellent restaurant recommendations for Chicago. Thank you! August 28, 2013
Rated 5 out of 5 by Great service We always stay at the Westin River North when we come to Chicago. The hotel amenities are outstanding and the proximity to great restaurants and easy transportation to various sites make it a pleasure. The staff is always doing their very best to make our stay pleasant. May 11, 2014
Rated 4 out of 5 by Staff made me feel welcome I travel to Chicago fairly frequently and have always had a nice stay at this hotel. On this particular visit, the front desk personnel were very accommodating with my request for a quiet room. Room service personnel remembered me from a prior stay, and the housekeeper quickly cleaned my room when I went out for breakfast - all nice touches. February 26, 2012
Rated 3 out of 5 by Bad morning My wife and I had a wonderful (and late) evening enjoying the night life of Chicago. We were in a deep sleep when the maid walked into our room at 8:00 am. Needless to say we were not going back to sleep. Our goal was to catch up on much needed sleep after a crazy busy week. It put a damper on our weekend. Front desk could have cared less. December 11, 2012
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