Rated 5 out of 5 by esthaco11 Great Location in a Great City
We didnt spend much time in the hotel as we did lots of sightseeing but when we were there it was great. The rooms were clean and comfortable and the staff was very accomodating. Great location in a great city !
May 24, 2012
Rated 5 out of 5 by Gb1031 Very comfortable
I loved the large guestroom. Comfortable beds and spacious bathroom! I will definitely stay at this hotel again!
March 18, 2012
Rated 1 out of 5 by NotRecommended1 Poor service
Poor service; poor response
December 6, 2013
Rated 5 out of 5 by TarheelRad Great upgrade
I came in late to Chicago because of a delayed flight and had a busy next two days at a major conference that I was presenting at. Initially offered a double accessible room, I was a bit disappointed, but I believe then the front desk agent recognized my gold status and bumped me up to a club floor room with a king bed. Club floor rooms have Imacs and free wireless which was very beneficial for the extra work I had to do on my presentation the night before. This is the 3rd time I have stayed at this facility and I have always felt very comfortable and well treated there.
December 2, 2011
Rated 3 out of 5 by Spiritark Better food options please
This is a good hotel, well located. But the late night food options are very limited, limited to just the lobby bar. The food is definitely not the best, and service not the fastest either. If you are here on business during winter, you'll probably find yourself heading out and braving the cold to find alternative dinner options.
The room itself is quite alright. I had some issues figuring out the iPad menu (which covers wake-up call to radio to in-room dining etc.) but was very smooth sailing thereafter.
November 29, 2014
Rated 5 out of 5 by TimeForBusiness7 Westin River North even offers a Personal Trainer
Westin properties and staff in general are amazing but this location stands out. When I checked in, they mentioned having a Personal Trainer in the gym. I went down and was incredibly impressed by Sam. He is so motivational and really cares about the results you can achieve. He created a workout plan and then demonstrated the exercises. In 35 mins, I was sweating and exhausted but motivated for my business day. Sam truly goes above and beyond and even emailed me diagrams of the exercises. Thanks Westin for hiring such great staff!
August 11, 2014
Rated 4 out of 5 by MikeeB28 Up in the air
Spent Labor Day weekend at this hotel on the river. Check-in was fast & Starwood recognition was immediate with an upgrade to the hotel's Club Level. My only complaint was the room (1814) had a very weak blower when the a.c was on. The room was VERY warm to us. The staff did bring up a fan, which we kept in the room for our entire stay. Also, please fix the creepy plumbing access hatch under the sink in the bathroom. It stays open all the time. Other than that, I MAY stay at this hotel again since the staff is top notch - but the hotel is showing it's age.
September 4, 2013
Rated 2 out of 5 by smira84 Did not live up to Westin standards
I experienced several issues at this hotel that left me quite disappointed. It started when I arrived at 2:30am after a delayed flight. When I arrived the computer system was down, and I was forced to wait 20 minutes in the lobby for the system to come back up. This was especially frustrating considering the fact that I arrived at 2:30am. The following morning, I went to iron my shirt and discovered that the iron was dirty. It left black gunk all over my shirt. I had to call for another iron, which took some time, and I ended up getting a late start to work (not to mention the extra dry cleaning required). As I was leaving the next morning, I asked for an umbrella because it was raining, but the bellman unapologetically told me there were none available. His attitude was actually more frustrating than the lack of umbrellas. Finally, I arrived back at the hotel at 10:30pm after a long day at work and my room wasn't cleaned! This is inexcusable. I have generally had good experiences with SPG hotels, but the Westin Chicago River North let me down big time. It's only my first night of five, so I will update if things improve.
October 14, 2014
Rated 5 out of 5 by MGSMom Perfect hotel for our Chicago birthday weekend!
My daughter (just turned 8) and I headed to Chicago for a girls' weekend .... that of course included American Girl, Marshall Fields'/Macy's windows, "Rudolph the Red-Nosed Reindeer" musical, and all the good food Chicago offers. Turns out, we hit the jackpot with the Westin River North!
Lovely, helpful staff took care of us from the moment we arrived until we departed. Sushi in the Lobby with a Passion Fruit Creme Brulee surprise really started our weekend out wonderfully.
Our room was comfortable ... and quite possibly my daughter's favorite part of the weekend. She didn't want to shop anymore ... she wanted to go back to the hotel and order Room Service and watch a movie!
We will definitely be back! Thank you ALL for your wonderful hospitality!
December 16, 2013
Rated 3 out of 5 by RB1234 Good Not Great
Travelling for business as much as I do I have stayed at dozens of hotels. For the cost and self boasting at the Westin I expected better. The room was so-so. It was just barely acceptably clean and I could never get staff to fix the lamp over the desk despite several calls. The level of amenities was less than many other chain hotels catering to business travelers and the bed was less comfortable than theirs. The lobby is very dark and not at all inviting.
On the positive the concierge desk is staffed by some of the best people I have met. All requests were handled with perfection. I had a very early flight and the staff member who places coffee in the lobby was one of the happiest people I have met at 4:00AM on a Friday morning.
Overall there are better choices.
May 21, 2012
Rated 5 out of 5 by Lolla2014 Great hotel in River North
The hotel was beautiful and the friendly staff made our stay incredible. We really loved the Westin club breakfast every morning and the front desk staff member who checked us in, Francisco. The location was perfect for walking to many of Chicago's local attractions, including Grant Park, Millenium Park, the Sears Tower, and had great views of the river. Plus the hotel was about a 5 minute walk to the nearest train station that took us directly to the airport.
August 15, 2014
Rated 2 out of 5 by Kristin2012 The unfriendly staff kept us waiting.
Before arriving we called the hotel, and were put on hold for over 10 minutes. The same thing happened when we checked in. There was just one person working at the front desk. We were told to go to the wrong room. When I went back to the desk for clarification, I was told in no uncertain terms to go to the back of the line, and then the staff member patronizingly told me that I must have misheard. Everyone in my family "misheard" the same thing. The room was great, but the service left a bad taste.
October 3, 2012
Rated 5 out of 5 by APJ58 Hotel very comfortable and friendly staff.
/from checkin to departure, the hotel experience was excellent. The meeting time, meals, and service were exceptional. Arlesha Coleman was the front desk agent when I checked in, and she started the experience off in such a professional, upbeat, and friendly way! I recommend this hotel very highly.
September 15, 2014
Rated 5 out of 5 by Jgrease This hotel made my weekend great!
After a miserable flight into Chicago, our arrival at the Westin could not have been smoother. The desk clerk John was polite and professional, and he had been a great help starting when I called to explain that we were going to be delayed by hours. We were given an upgrade at check-in to an Executive Suite which was a pleasant surprise. The room was terrific, the staff friendly, and this all came together to enhance our weekend stay in Chicago. I would most certainly stay here again.
July 25, 2012
Rated 4 out of 5 by JWLSG CONCIERGE
LISA …AT CONCIERGE DESK IS AN EXCELLENT EMPLOYEE
SHE WAS A STANDOUT..
ALL PEOPLE NICE
SHE DID A REALLY GOOD JOB..
KNOWLEDGEABLE, FOLLOW UP
ETC WERE BEYOND EXCELLENT.
HOTEL FOOD WAS BELOW
EXPECTED LEVEL …ORDERED HAMBURGER TWICE ONCE GOOD
ONCE AWFUL.. BREAKFAST..
EGGS WERE TERRIBLE.
September 14, 2014
Rated 3 out of 5 by Chris27 Disappointing stay/room
I recently stayed at the Westin Chicago River North. I booked a Delux King specifically for a better view (higher) and a little extra room. I was put on the lowest floor possible which qualified as "higher view". As an SPG Gold member I asked for a higher floor but was told I couldn't receive an upgrade because I already paid for an upgraded room. That didn't seem to make sense.
Once in the room, I found it very cramped. A couch, chair and end table were squeezed in front of the window. I had to climb over furniture to open the curtains or change the thermostat. It seems like the room was over-furnished for its size simply to qualify as a Delux King.
The view was terrible. There are construction barges on the river directly in front of the hotel. Obviously not the Westin's fault, but it would have been nice to know when specifically making a river view reservation the week prior.
The hotel has no pool or hot tub which I found disappointing for what is billed as an upscale property. I won't be staying at this Westin again.
September 3, 2014
Rated 1 out of 5 by Maria57 Worst Starwood Hotel Experience
Type of reservation for room was not communicated to the front desk, or they're just incompetent. Very busy hotel so you couldn't get to the operator in less than 10 rings. Called the concierge and was put on voicemail. Room service menu was outdated. Was placed in a handicap accessible room without being asked first. Front desk insisted on my drivers license to access the club lounge but they let my son-in-law in the room without any ID!
April 16, 2013
Rated 4 out of 5 by Sheryl25 Great location
Loved the location. Spacious room. Bed comfortable pillows were a little weak. Parking was too expensive at $69 per night.
Staff very helpful.
September 1, 2014
Rated 5 out of 5 by Donald3217 Great views
We have stayed here a few times now and over all I have always been happy with the hotel. The hotel is starting to show it's age same of the bathrooms need some work, but other than that a great place to stay with some great views of the river. I also want to give credit to James the front office manger he really went out of his way to make sure everything went smoothly thank you!
July 24, 2012
Rated 4 out of 5 by bluesbrothers2014 Would return
stayed one night only but hotel atmosphere, room and work out facilities met my needs. Liked having coffee and water available in the lobby area. nice touch for those of us requiring caffiene!
August 16, 2014
Rated 2 out of 5 by Fergie2 My family and I were dissapointed in
our stay at Westin River North/ Chicago. We had a reservation for 2 rooms on August 31,2014. My nephew was getting married that day and many family and friends had reservations at the hotel for that night. I called the hotel very early on 8-31-14 and spoke with the front desk asking if she could please mark our reservation that we needed to be able to get into our room as close to check in time as possible since we were attending a family wedding at 5:30pm. We checked in at the hotels front desk around 12:30pm only to be told the hotel was sold out and our room may not be available until 3 or 4pm. (We realized check in is 3pm.) My husband and I and 4 children waited in the lobby until 4:15pm when we again were told our rooms were not available since they needed to be cleaned from the previous night.. The shuttle to the wedding was leaving for the ceremony at 4:45pm. The manager offered us to shower and dress in the locker room and offered us a free cocktail from the bar. (all 6 of us were supposed to get ready in the locker room for a Black Tie Optional wedding in the Locker Room?? ) It was stressful as we were late to my nephews wedding and I believe this situation should have been handled differently with excellent customer service as a priority. This was a bad experience and I would not recommend the Westin Chicago-River North.
September 2, 2014
Rated 5 out of 5 by Kmo13 Great location in the Chicago area
Hotel staff was the best . From Chris at check in to Diane and Lisa at Concierge desk, to housekeeping and Club staff. Hotel is an easy reach from the airport via train. Comfortable and quiet room.
August 7, 2014
Rated 5 out of 5 by Perfectpearl08 Excellent Hotel
This hotel is excellent. Not good, but great. A great hotel is measured by the service it provides, not on a slow weekday but a busy weekend. I stayed here on the Saturday during the 2013 Taste of Chicago. From check in to check out the service was outstanding. Stay here and you will not be disappointed. This hotel made a big impression.
July 15, 2013
Rated 1 out of 5 by Mo807 Waiting
When checking in at 4 I had to wait an hour for the room that I paid 214 dollar for because it was not ready because housekeeping was backed up. I would not recommend this hotel. I did not get anything complementary in my husband ordered a late night snack he got a 5 inch personal pizza for $34. No do not stay at this hotel
July 7, 2013
Rated 5 out of 5 by GingerM Great Stay!
The Staff were extremely friendly and so helpful! There were certain needs that I had during my stay that they accommodated without hesitation. From the doorman, to the concierge, to the front desk, to housekeeping and the restaurant staff, everyone was so over the top friendly. I will definitely recommend this hotel!
July 3, 2012
Rated 5 out of 5 by DrexPack Internet surprise
WHat a lovely hotel, service etc etc were all first class.
However when I signed onto the wireless I didn't see any notice that there was a charge for accessing it.....its almost an after thought for you too as you had to add it to my bill after I checked out
hmmmm - Vern Drechsler room 320
May 27, 2014
Rated 4 out of 5 by ContientalTraveler Second stay with unfortunate mishaps
My first stay was so good I came back. Unfortunatly, this time none of the local TV channels were working for 3 straight nights and housekeeping didn't clean my room on one day.
I do like the full time person at the door, the fact that all the employees are really nice and helpful as well as the location.
May 31, 2012
Rated 5 out of 5 by IndyKO Awesome Family Weekend
I travel a lot for business. My family doesn't travel much and when we did get away for the weekend the entire staff made my wife and daughters feel like they were the only guest at the hotel. Service was outstanding in every area of the hotel from the valet to the sushi bar. Thank you!
June 20, 2012
Rated 5 out of 5 by Joe5618 I love this hotel
I have stayed at this hotel many times and have always been satisfied but I will think
Twice about staying in the future .
When I pulled up and they told me it was going to be 65 dollars to park my car I almost
Got back in my car and left. I won't be staying
Here in the future.
August 19, 2013
Rated 5 out of 5 by RATRAVEL Excellent!!!
Always great & worth it!!
August 1, 2014