Rated 5 out of 5 by Kurt117 Heavenly
Not only are the beds heavenly, but the complete experience. The orchids in the lobby give an elegant and refined atmosphere. The outdoor lounge was so comfortable and inviting with the unseasonably cool July evenings. Our maid was unusually attentive , and even made up the chaise lounge with sheets and comforter for our daughter who opted for the chaise instead of a rollout bed. Very comfortable and perfect for the three of us. Our weekend was everything we expected from Westin, and we were not disappointed.
July 21, 2014
Rated 1 out of 5 by Nicholas201 Awful Stay at Westin Hotel
I would like to tell you about my recent stay at the Westin hotel in Chicago on river north.
I can just simply describe it as awful!!!
After being an SPG member for a year and accumulated over 60 K in points I decided to take a trip to Chicago for a summer vacation. I booked my hotel though the SPG site...it was categorized as a category 5...I wanted to let you know that it's not.
My check in was fine even got an early check in but because I had missed my plane my partner checked in on my behalf( I had added his name to the reservation)
Upping check supposedly he was upgraded as I was a gold member but if this was an upgrade I am not sure what I would have gotten at category 5 hotel with 12,000 SPG points a night.
When I arrived at the hotel, and saw the room I was not impressed. I had asked for a king size bed and I got a double, upon taking a shower I discovered the drain was blocked, a stench of mildew eroded from the room. I went down to the lobby and spoke to the manager, later I found out it was the assistant manager. I explained to him the issue and after much debate he decided to move me room and upgrade me to a club room.
The club room was the same size room, the same two beds, except he had given us some food from the club rooms--I didn’t need to be bought with some food--I wanted a room that met my need ( a shower stall without a bathtub). Instead here is what I got:
* a running toilet all night
* 2 AM drunk people knocking on my door
* bathtub clogged with hair room #1
* a fridge you can't even use
* a charge for something I didn’t use
* double charge for wine I already paid with my credit card
*I had to remind them twice during my stay that I had made a green choice--to get my points but also housekeeping showed up twice as well.
*the free food we got at the club room -- I got grinds in my coffee - the toaster kept setting the smoke alarm every morning --the only thing about this thing was the servers made it bearable-
At the end of the day, I used 48,000 points to book this god awful room and trust me when I say I feel taken advantage of --if that's the service you get when you book with points --I will not be wanting to stay at any westin at all.
July 8, 2013
Rated 5 out of 5 by TarheelRad Great upgrade
I came in late to Chicago because of a delayed flight and had a busy next two days at a major conference that I was presenting at. Initially offered a double accessible room, I was a bit disappointed, but I believe then the front desk agent recognized my gold status and bumped me up to a club floor room with a king bed. Club floor rooms have Imacs and free wireless which was very beneficial for the extra work I had to do on my presentation the night before. This is the 3rd time I have stayed at this facility and I have always felt very comfortable and well treated there.
December 2, 2011
Rated 5 out of 5 by KU2014 Excellent Staff
The staff at Westin are extremely friendly and provide excellent hospitality.
July 28, 2014
Rated 5 out of 5 by CK66 Great Hotel, Great Location
This was one of the best, if not the best, hotels I've ever stayed in. I usually stay at the Starwood resorts and can be disappointed in hotels. However, the room and bathroom were very spacious. I enjoyed having an iPad available to research attractions and restaurants in the Chicago area. If anything negative could be said it would be that I would have liked to have a personal fridge and not just the mini bar. Overall, an excellent stay!!!
July 20, 2014
Rated 4 out of 5 by MikeeB28 Up in the air
Spent Labor Day weekend at this hotel on the river. Check-in was fast & Starwood recognition was immediate with an upgrade to the hotel's Club Level. My only complaint was the room (1814) had a very weak blower when the a.c was on. The room was VERY warm to us. The staff did bring up a fan, which we kept in the room for our entire stay. Also, please fix the creepy plumbing access hatch under the sink in the bathroom. It stays open all the time. Other than that, I MAY stay at this hotel again since the staff is top notch - but the hotel is showing it's age.
September 4, 2013
Rated 5 out of 5 by AST1225 Great Hotel with good location
The hotel room was beautiful, and the bedding was almost too comfortable - I didn't want to get up in the morning and go to my conference! The hotel is on the river, and in walking distance of everything of interest in downtown Chicago and in walking distance of the Lake/Clark subway station, which serves the blue line to O'Hare. Like all hotel conference rooms, it was freezing, so bring a sweater.
July 21, 2014
Rated 5 out of 5 by DrexPack Internet surprise
WHat a lovely hotel, service etc etc were all first class.
However when I signed onto the wireless I didn't see any notice that there was a charge for accessing it.....its almost an after thought for you too as you had to add it to my bill after I checked out
hmmmm - Vern Drechsler room 320
May 27, 2014
Rated 3 out of 5 by GHII This hotel was not the nicest I have stayed in
I had housekeeping ssues with toilet seat, plug in bathroom and buzzing in bathroom when lights were on. Food was awful.
July 25, 2014
Rated 5 out of 5 by mkjuly2014 great spot in chicago
great location and views
good sleep in heavenly bed
July 25, 2014
Rated 5 out of 5 by MGSMom Perfect hotel for our Chicago birthday weekend!
My daughter (just turned 8) and I headed to Chicago for a girls' weekend .... that of course included American Girl, Marshall Fields'/Macy's windows, "Rudolph the Red-Nosed Reindeer" musical, and all the good food Chicago offers. Turns out, we hit the jackpot with the Westin River North!
Lovely, helpful staff took care of us from the moment we arrived until we departed. Sushi in the Lobby with a Passion Fruit Creme Brulee surprise really started our weekend out wonderfully.
Our room was comfortable ... and quite possibly my daughter's favorite part of the weekend. She didn't want to shop anymore ... she wanted to go back to the hotel and order Room Service and watch a movie!
We will definitely be back! Thank you ALL for your wonderful hospitality!
December 16, 2013
Rated 5 out of 5 by DogsonD All Around Nice
Great, responsive staff, good location, great beds!
July 24, 2014
Rated 4 out of 5 by Haywire Still waiting
We ordered at check-in a mini-frig and it never came. Too busy to re-order. Also the faucet leaked in the bathroom. And we went w/ the "green" for no room cleaning for the first night. We did not realize it was for all three nights, as we ran our of soap and clean towels by the third night.
July 21, 2014
Rated 4 out of 5 by rivercityrover Great location on the Chicago River.
This hotel is located right on the river. The best of Chicago is within easy walking distance - shop, eat, play. Lovely conference facilities. Front desk has easy, quick check-in/check-out. Maid was very accommodating. Other staff (doormen, concierge, restaurant), not so responsive.
July 21, 2014
Rated 1 out of 5 by Mark1418 Don't be early
It's not so often that during your business travels you arrive to your hotel before 3pm, but if you do do not expect a room at this place. I actually arrived at 1130am and was told to come back in an hour, upon my return another 90 people came In early as well and I was told I can not check in until 3pm. The staff was rude and in no way facilitating for a business travelers needs. If you are needing a gift shop for a drink while you wait 4 hours you will need to go to the hotel across the street. They don't have one here.
September 3, 2012
Rated 3 out of 5 by RB1234 Good Not Great
Travelling for business as much as I do I have stayed at dozens of hotels. For the cost and self boasting at the Westin I expected better. The room was so-so. It was just barely acceptably clean and I could never get staff to fix the lamp over the desk despite several calls. The level of amenities was less than many other chain hotels catering to business travelers and the bed was less comfortable than theirs. The lobby is very dark and not at all inviting.
On the positive the concierge desk is staffed by some of the best people I have met. All requests were handled with perfection. I had a very early flight and the staff member who places coffee in the lobby was one of the happiest people I have met at 4:00AM on a Friday morning.
Overall there are better choices.
May 21, 2012
Rated 4 out of 5 by shawn69 nice rooms
was nice motel but air conditioning would shut off if no movement in room .would get very hot.motel tell staff said it was way it was.
July 22, 2014
Rated 3 out of 5 by Michelleeeee Michelle
The hotel is in a nice location. Parking was very expensive. No refrigerators in the room...plenty of expensive shots of liquor...no water pressure in sink /shower.
July 21, 2014
Rated 2 out of 5 by Kristin2012 The unfriendly staff kept us waiting.
Before arriving we called the hotel, and were put on hold for over 10 minutes. The same thing happened when we checked in. There was just one person working at the front desk. We were told to go to the wrong room. When I went back to the desk for clarification, I was told in no uncertain terms to go to the back of the line, and then the staff member patronizingly told me that I must have misheard. Everyone in my family "misheard" the same thing. The room was great, but the service left a bad taste.
October 3, 2012
Rated 5 out of 5 by Jgrease This hotel made my weekend great!
After a miserable flight into Chicago, our arrival at the Westin could not have been smoother. The desk clerk John was polite and professional, and he had been a great help starting when I called to explain that we were going to be delayed by hours. We were given an upgrade at check-in to an Executive Suite which was a pleasant surprise. The room was terrific, the staff friendly, and this all came together to enhance our weekend stay in Chicago. I would most certainly stay here again.
July 25, 2012
Rated 5 out of 5 by DOUG1506 Awesome Westin
I stayed at the Westin Michigan Ave and the Westin Chicago River North on this visit, and both are fine hotels, but the Westin Chicago River North did stand out between the two. The staff at River North was more friendly and attentive and the property was overall a bit more luxurious and cleaner in common areas. I'd be happy to stay at either again, but if I had to choose, I'd choose Chicago River North!
July 14, 2014
Rated 3 out of 5 by KimmieS There's Room for Improvement
Hotel was updated, clean and looked impressive, but the bed and pillows needed replaced - they were lumpy and not at all as comfy as advertised. The lighting in bathroom and refreshment center/closet area in room was way too dim. Dinner menu in lounge didn't impress us so we went out. Had breakfast buffet and for $22 it was disappointing: "fake eggs"; cold potatoes.
July 15, 2014
Rated 4 out of 5 by BBQguy Welcoming
Staff did a nice job of accommodating some unusual needs upon my arrival. However, my Ambassador had made arrangements for an early check in with no additional fees being charged for doing so and they did charge me for an entire extra nights stay.
July 17, 2014
Rated 1 out of 5 by Maria57 Worst Starwood Hotel Experience
Type of reservation for room was not communicated to the front desk, or they're just incompetent. Very busy hotel so you couldn't get to the operator in less than 10 rings. Called the concierge and was put on voicemail. Room service menu was outdated. Was placed in a handicap accessible room without being asked first. Front desk insisted on my drivers license to access the club lounge but they let my son-in-law in the room without any ID!
April 16, 2013
Rated 5 out of 5 by KAT76 Hotel is great
Location and amenities in the hotel were great. Recommended parking be included in the price of the hotel. My room expense was covered by a third party. I'm almost certain they unaware of the parking situation and you have to pay to park. Easy to navigate to hotel to most major city attractions.
July 15, 2014
Rated 3 out of 5 by scooter44 dark and dingy
horrible lighting in the room.cheap wallpaper and carpeting. 50 dollars for breakfast?
July 17, 2014
Rated 2 out of 5 by ECars MIssing the Mark!
This is my second time staying at your hotel in the last few months. While the staff is great and the lobby etc very typical Westin, this facility is missing the mark on the details:
NO AVAILABLE plugs on the bedside table. Ridiculous and more than annoying. I commented on this my last stay. I am shocked that I can stay at Hampton Inns in rural areas and have a two pronged outlet with three USB connections on EVERY bedside table, but not at a $300+ hotel supposedly for business travelers
Towels that are falling apart. Happy to send the picture I took
Lamps that need repair as they no longer stand up straight and are wobbly
Main bathroom light that needs to be fixed due to the constant and loud buzzing noise (so annoying I even recorded this)
Coffee pot that I am glad I looked in the water reservoir as it had crumbs in it -- seriously, they looked like they were from an oatmeal cookie. Obviously, I didn't use this.
Beverage center where the cabinet door latch is missing so it didn't want to stay closed.
ALL of these things should be noticed by your housekeeping staff and noted for extra cleaning or repair. Together, they made for a sub-par SPG experience.
July 16, 2014
Rated 5 out of 5 by Donald3217 Great views
We have stayed here a few times now and over all I have always been happy with the hotel. The hotel is starting to show it's age same of the bathrooms need some work, but other than that a great place to stay with some great views of the river. I also want to give credit to James the front office manger he really went out of his way to make sure everything went smoothly thank you!
July 24, 2012
Rated 5 out of 5 by Vicky64 the Suite in 19th floor assigned to me was excellent
The rooms were clean, the bed was indeed
"heavenly",the amenities high-end. The 20th floor breakfast was ample, tasty, and the hardworking staff very helpful.
July 14, 2014
Rated 5 out of 5 by JG0619 This hotel has great staff
The staff at the Westin were very friendly and helpful. Upon check in, the front desk staff was welcoming and let us know that he would help us in any way he could to make our stay pleasant.
July 14, 2014