Rated 5 out of 5 by JG0619 This hotel has great staff
The staff at the Westin were very friendly and helpful. Upon check in, the front desk staff was welcoming and let us know that he would help us in any way he could to make our stay pleasant.
July 14, 2014
Rated 5 out of 5 by larrymr great front desk
the young man that checked me in was excellent.
it was a quiet moment in the am and he selected a great room// as i was for just one night.. and a SPG member.. I tried to go down later to thank him / but could not find..
if my record shows his name.. as I believe it will- please thank him for me and note the excellent service..
will be back !
February 3, 2014
Rated 5 out of 5 by MILES AN EXCELLENT CHOICE!
This WESTIN property is directly north of the Chicago River, on Dearborn Street. Staff is very friendly. I have been fortunate to receive a suite upgrade on both of my stays. Suites are large, although the view was to the north on both occasions (blocked by a neighboring building). Although there is no pool, the club lounge is excellent.Will stay here next time!!
February 18, 2013
Rated 3 out of 5 by 192reasons Good, just not great.
Nice location in downtown Chicago. Clearly an older hotel (maybe 70's era) that has been retrofit. In some cases this works well, for example a nice lobby. In others it falls short, e.g. a "heavenly" shower in a tub that couldn't seem to keep up with draining the water.
Nice and helpful staff as I've found is the norm at Westin properties.
April 21, 2014
Rated 5 out of 5 by RandiJB Great service
Our stay was really enjoyable mainly because of the hotel staff we had contact with who took such good care of us. The front dest personnel was friendly and efficient and we found the concierge, Diane S, to be really exceptional. She was always so helpful to us no matter what it was we were requesting!. Her assistance really added to the quality of our stay.
November 18, 2013
Rated 4 out of 5 by bunk some of the hi and low lights
The night we arrived, we found the front desk woman, amazing. Apparently, a student intern but she had customer service down to a science! Lobby staff were helpful and friendly. Valet service needs a lot of work....lost our keys, delayed our activity plans due to poor communication and long unexpected waits for car. Other than that, we'll be back. Thank you.
July 28, 2013
Rated 5 out of 5 by mkjuly2014 great spot in chicago
great location and views
good sleep in heavenly bed
July 25, 2014
Rated 5 out of 5 by Vicky64 the Suite in 19th floor assigned to me was excellent
The rooms were clean, the bed was indeed
"heavenly",the amenities high-end. The 20th floor breakfast was ample, tasty, and the hardworking staff very helpful.
July 14, 2014
Rated 2 out of 5 by Sirrom1 This hotel needs improvements.
Westin River North, Chicago, IL. I was a guest in Room 307 -
Air conditioning operates poorly. It smells and is hot. Carpet torn. Shower broken. Towels coffee stained (I hope coffee).
Room service was excellent.
This hotel is in need of a rennovation. I will not stay here again until I see improvements.
May 15, 2014
Rated 5 out of 5 by Smiles247 Great location!
Thanks to the Westin River North, my first visit to Chicago was wonderful in every way! From the minute I checked in with Te, I could tell I was going to enjoy my stay. She gave me a beautiful room overlooking the river and the beds were so comfy! The Westin is close to all the great sites and popular restaurants. I can't wait to come back this summer!
December 28, 2012
Rated 2 out of 5 by Bono March Stay in Chicago
Although the room was very nice (was upgraded) there was a problem with the shower. There was plenty of hot water in the sink but could not get any in the shower. This was very disappointing. I did not have time to wait for someone to come up and check on the problem as I had a meeting. I believe was am owed something beside extra points.
April 3, 2014
Rated 3 out of 5 by ScoCher6159 Nice View, But the Room is Lacking
This was an SPG upgrade. The mini fridge was not for our use just a means to sell stuff. Only one plug for recharging electronics and it had a loose grip. Furniture blocked drawers. No microwave or DVD to use. No extra blanket. We are also amazed that there is a charge for WiFi.
Bed was comfy and room was quiet. The staff was wonderful. Slept well.
December 29, 2013
Rated 5 out of 5 by Bonnie77 This hotel experience was outstanding
From the moment we checked in at the front desk we were treated like royalty.Everyone we met - front desk staff, concierge satff, waiters in the executive lounge and housekeeping staff went out of their way to be helpful and so warm and friendly. We reallly appreciatd all the effort and it made our trip to Chicago that much more memorable. Thank you!
September 23, 2013
Rated 5 out of 5 by JeffP Fantastic weekend!
We visited for an aniversary weekend and the staff was very accomdating. As a Starwod Gold member I felt I received superior treatment by the front desk staff, Fransisco was fabulous! The bar tenders were a bit "odd" and had limited knowledge of the beers served, but other than that everything was great from the Front Desk to the Concierge staff.
December 5, 2012
Rated 5 out of 5 by DogsonD All Around Nice
Great, responsive staff, good location, great beds!
July 24, 2014
Rated 4 out of 5 by CSEMJE Great Location
Very nice hotel, location is great.
Club lounge food selection needs to be better especially for breakfast.
Want to say that Kwasi in the Club lounge did a great job and is very personable.
July 6, 2014
Rated 5 out of 5 by wordridden Wonderful staff at a lovely hotel
We enjoyed every minute of our stay in this hotel. The location is ideal, the lobby/bar area is welcoming and comfortable, the rooms are lovely and the front-desk staff was great - particularly Michelle and Danielle, who found a gorgeous river-view room for us and provided us with some excellent restaurant recommendations for Chicago. Thank you!
August 28, 2013
Rated 2 out of 5 by ECars MIssing the Mark!
This is my second time staying at your hotel in the last few months. While the staff is great and the lobby etc very typical Westin, this facility is missing the mark on the details:
NO AVAILABLE plugs on the bedside table. Ridiculous and more than annoying. I commented on this my last stay. I am shocked that I can stay at Hampton Inns in rural areas and have a two pronged outlet with three USB connections on EVERY bedside table, but not at a $300+ hotel supposedly for business travelers
Towels that are falling apart. Happy to send the picture I took
Lamps that need repair as they no longer stand up straight and are wobbly
Main bathroom light that needs to be fixed due to the constant and loud buzzing noise (so annoying I even recorded this)
Coffee pot that I am glad I looked in the water reservoir as it had crumbs in it -- seriously, they looked like they were from an oatmeal cookie. Obviously, I didn't use this.
Beverage center where the cabinet door latch is missing so it didn't want to stay closed.
ALL of these things should be noticed by your housekeeping staff and noted for extra cleaning or repair. Together, they made for a sub-par SPG experience.
July 16, 2014
Rated 3 out of 5 by Jerry01 Bad morning
My wife and I had a wonderful (and late) evening enjoying the night life of Chicago. We were in a deep sleep when the maid walked into our room at 8:00 am. Needless to say we were not going back to sleep.
Our goal was to catch up on much needed sleep after a crazy busy week. It put a damper on our weekend.
Front desk could have cared less.
December 11, 2012
Rated 4 out of 5 by jimahero Staff made me feel welcome
I travel to Chicago fairly frequently and have always had a nice stay at this hotel. On this particular visit, the front desk personnel were very accommodating with my request for a quiet room. Room service personnel remembered me from a prior stay, and the housekeeper quickly cleaned my room when I went out for breakfast - all nice touches.
February 26, 2012
Rated 5 out of 5 by LindaLeckey Great Staff
I would like to pay a special thank you to the following staff and their excellent service. Thank you all for making my stay not only comfortable but so enjoyable.
Thank you, thank you, thank you.
November 2, 2013
Rated 3 out of 5 by TravelingGirl Needs everyday maintenance
Nice enough hotel. Decent location.
Too many maintenance calls needed during my stay. Called about the safe twice. Didn't bother calling them to make an appointment to have the safe batteries replaced or that would have been a third. Also had to call about the AC, which did not work. Gave up on that too and just spent my 3 nights sweating.
October 21, 2012
Rated 5 out of 5 by monica3 Great Stay
The room was comfortable, and the bathroom is very roomy, with good counter space and light in the shower. A little more light by the mirror wouldn't hurt for getting ready in the mornings, though. Having the TV channel guide under glass on the nightstand is a nice convenience, since the guide is missing in so many hotels.
April 11, 2014
Rated 5 out of 5 by uray Hotel with excellent staff
We were visiting from Canada and didn't know there was a the marathon taking place in Chicago. The staff were excellent and helpful. We checked in Friday, however were stuck not having a place on Saturday. The hotel was booked but they accomodated us well! Thanks to the Westin at River north for excellent staff. Will visit again soon.
October 12, 2012
Rated 5 out of 5 Excellent Stay
Our stay was excellent, but I want to point out that there was a problem at check-in. When the reservation was made I was told if I took a club room we would have a river view. This was not the case, but Sarah took care of the problem and changed us to a room with river view. One problem with the room. the lighting could be improved.
December 19, 2012
Rated 3 out of 5 by scooter44 dark and dingy
horrible lighting in the room.cheap wallpaper and carpeting. 50 dollars for breakfast?
July 17, 2014
Rated 5 out of 5 by travlegrl Wonderful!
A friend and I stayed here for a girls weekend and it was wonderful. We are in our mid twenties and were treated with the up-most respect! Staff was friendly, location was great and our gold membership was recognized with an upgrade as soon as we checked in (two hrs before checking)
We can't wait to go back! Can't wash enough!
December 1, 2012
Rated 5 out of 5 by Austonian High-end Westin Property
OVERALL IMPRESSION: I’ve enjoyed staying at this property over the years. The hotel is impeccably kept and sets the bar for the Westin brand. The rooms are large and spacious, the bar in the lobby has a great social setting, and it’s located in the heart of downtown Chicago in the River North area. Love this property and highly recommend to both business and leisure travelers. The rates tend to be a little higher at this property, but it’s worth the value you receive during your stay.
SPG RECOGNITION: Excellent. If there’s an upgrade, it’s yours. This property goes out of their way to find the best available rooms for SPG elites.
THE ROOM: Impeccably kept, current and very comfortable. The views of Chicago are great from this hotel.
EXCEEDED EXPECTATIONS: Size of rooms is impressive for this urban setting. Also, I find that the club lounge at this property offers hot food and more options than similar hotels within the brand.
DID NOT MEET EXPECTATIONS: None
January 5, 2013
Rated 2 out of 5 by galesue recent stay at Westin Chicago
This hotel was beautiful and clean and staff was friendly but beware of the hidden charges. No free breakfast and it was very expensive and not that great. Parking is much more expensive than other hotels we stayed at in Chicago. While the staff is nice and the room beautiful, you can get much better deals at other hotels.
November 4, 2013
Rated 5 out of 5 by kag0147 Great place!
Great staff, great facilities, I will be staying here each time I visit Chicago. Everyone is soooo nice! Housekeeping says hello each time you walk by, luggage assistance people always have a smile on their faces. Employees hailing cabs are very professional and polite. I am impressed by the level of engagement from staff!
April 26, 2013