Rated 5 out of 5 Great Stay
Wonderful room on the third floor overlooking the River. Good service with friendly staff, outstanding stay in this great City. Will definitely come back.
November 19, 2012
Rated 5 out of 5 by ConditionOne Westin with a lounge
Was upgraded on the morning of arrival to a deluxe corner room, with Club Lounge access. This is my third stay here, and is my preferred SPG property. Rooms here are spacious, with a sofa for lounging and great views of the city. From ORD, took the Blue line to Clark, then walked 5 minutes to the hotel. It’s a little easy to get disoriented from the El station, but once you figure out which was is North, it’s pretty straightforward.
Unlike other Westin, they have a Club Lounge. The Lounge has a solid continental breakfast in the mornings, with boiled eggs if you’re looking for a bit of protein. In the evenings, there’s a great selection of cheese, desserts, and hot food (fried cheese balls, egg rolls, and samosas) available. Alcohol is charged directly to your room by the bartenders and lounge attendants. You’re given slips of paper to fill out with your room number and tip. Not a fan of the tip field, but the attendants there do an excellent job, so was more than happy to do so.
The gym is large and has an excellent selection of machines. I was able to walk everywhere from the hotel, so I find the hotel’s location to be great.
December 13, 2012
Rated 4 out of 5 by Monta777 Overall very nice...
Over all the room was very nice but the toilet was VERY short and the toilet seat was a very cheap plastic one that when you sat on it it slid sideways.
March 4, 2013
Rated 3 out of 5 by Fredrico not ready
When i did arrived in hotel to check in after 6 hours drive the room was not ready at time of checking wasi almost 45 minutes in lobby .
November 19, 2013
Rated 5 out of 5 by NorthernTim Professional and Clean
The staff were great and very helpful. The hotel was very clean, food was good, and the cost was excellent in comparison to other hotels in the area!
June 11, 2012
Rated 4 out of 5 by Wes44 Great location
We love to stay at the Westin. There are many choices in Chicago, but we will be coming back to the Chicago River North. Great service at every level
September 4, 2012
Rated 4 out of 5 by Carolyn32 Great location for business event
I attend an annual event at this facility and have been very satisfied with the event dedicated staff and services. A great location as well.
October 27, 2013
Rated 5 out of 5 by Jessmal Great Experience
Thank you to Michelle who checked me in and was very welcoming upon arrival. She made the process seamless. Great stay overall.
December 9, 2013
Rated 3 out of 5 by KAL1234 poor service
Hotel itself is nice, the front end staff needs HELP!...The check in girl needs a new job.The nicest person who works at this hotel is the Door man!
September 28, 2012
Rated 3 out of 5 by GGregg needs renovation
This property's public areas needs a refresh and deep cleaning. The bar area and elevator lobbies on each floor are dirty, especially the carpets.
March 3, 2013
Rated 4 out of 5 by tom6863 lighting chairs
Poor lighting set up had to be in the room to turn lights on.
The chair and lounge were uncomfotable at best had to use pillow tosit in the chair
August 21, 2012
Rated 4 out of 5 by AM077 great hotel for professional meetings
the hotel is in a great central area and within walking distance to several touristic sights
room was very comfortable and staff very friendly
November 20, 2012
Rated 5 out of 5 by WeekendFamily Great Stay House of Blues
In town for a show at House of Blues across the street. Everything was great.
January 21, 2014
Rated 4 out of 5 by VictorianDan Beware of Parking
I've paid what I thought was steep parking prices in the past however $65.00 a day parking is really sticking it to your valued customers.
July 15, 2013
Rated 5 out of 5 by NanaMern Location and Features
The Westin is a beautiful hotel! Well maintained and very clean, comfortable rooms and excellent staff. Keep up the good work. Thank you.
June 28, 2013
Rated 5 out of 5 by AJV1501 5 Star
From check-in to check-out....1st Class all the way. Great Food & Professional Staff
January 13, 2014
Rated 5 out of 5 by TheArtistry This hotel has great views from every angle.
This hotel was absolutely amazing. The decor was fabulous and luxurious. I felt comfortable and had all of my needs meet during my stay.
November 11, 2012
Rated 5 out of 5 by Shirley Internet access
Hotel stay, staff and accomodations were great. Too bad we had to pay for internet access - doesn't make sense in today's environment.
February 24, 2013
Rated 4 out of 5 by Tish1968 Great location and staff
Hotel is located in a great area of downtown Chicago with easy access to see lots of sites. The staff is knowledgeable and friendly.
October 4, 2012
Rated 4 out of 5 by PS1990 Westin River North - Chicago
Would recommend this hotel to both leisure and business travelers. One item I would have preferred is a daily newspaper delivery.
August 17, 2012
Rated 5 out of 5 by cubscatcher Well-received
Staff was excellent in terms of treating us as Starwood Preferred Guests.
January 12, 2014
Rated 5 out of 5 by Marquette Great Chicago Hotel
This Westin on the river offers great rooms and a very good location for either North or South exploring ,dining or shopping.
July 2, 2013
Rated 5 out of 5 by DrDon very nice experience
Staff was very friendly and polite. Accomodations are spacious and convenient. Health facility small but quite acceptable.
October 24, 2012
Rated 5 out of 5 by Momof4lilchix Love this Westin!
Very nice hotel! Everyone was so helpful! I will be staying here again when we come back to the city.
November 26, 2013
Rated 5 out of 5 by glennrw Great Hotel / Location
Stay here almost once a month when trveling for work. Exccellent staff, great views.
December 20, 2013
Rated 5 out of 5 by george29 Best place to stay in chicago
I have been staying at this hotel for 7 years and it consistently is the best hotel in the u.s. best staff by far
December 19, 2012
Rated 5 out of 5 by aidster want to please you!
tried very hard to find us the right room. also concierge helped us find a misplaced backpack in a crowded lobby.
February 11, 2013
Rated 4 out of 5 by Sarath good hotel
stay was comfortable. good location. they need to do something about the power outlets. they were bad in my room.
November 24, 2012
Rated 5 out of 5 by Boomalaka great wonderful staff and concierge
very helpful and quick check-in
very helpful concierge with places to go and how to get there.
November 18, 2013
Rated 5 out of 5 by KCDC wonderful hotel
We came for a wedding in Chicago. The hotel and staff were amazing. The location is ideal. We will come back.
December 20, 2012