The Westin O'Hare

  • 6100 North River Road
  • Rosemont,
  • Illinois
  • 60018
  • United States
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This information enables us to identify the rooms that will best accommodate your party and to prepare for your arrival.

See room terms and details for information about rollaway and/or extra person charges.

Age Requirement Policy

Guests must be 21 years or older to reserve a room.

Rated 3.8 out of 5 by 406 reviewers.
Rated 4 out of 5 by Maintenance Issues I had maintenance issues in my room. The staff asked helpful questions and assured the issues would be resolved with miniman inconvenience. They did just as they said and everything was resolved efficiently. July 14, 2014
Rated 5 out of 5 by Great location Hotel has a great location, close to the airport, restaurants and casino. The airport shuttle also makes it convenient to get in and out of the city. July 14, 2014
Rated 5 out of 5 by This hotel has a great staff! Hotel staff was very helpful and professional. July 14, 2014
Rated 3 out of 5 by Not impressed I travel all over for business and this place left a bad impression for three reasons. 19 bucks for Wifi and 40 bucks for an OJ, pastries and yogurt? Who doesn't offer free wifi in 2014 ? 3/4th of all the channels on the TV did not work or show up? July 13, 2014
Rated 5 out of 5 by Hotel where you feel at home. Sue and Maria are two of the biggest reasons this hotel is my hotel of choice when I am working the Chicago area. They make me feel as if I have a family even though I am away from home. The actual Starbucks in hotel is convenient and that staff even makes me feel at home. Great Hotel for business travel, layovers, and airpot proximity. July 12, 2014
Rated 5 out of 5 by very great we found it very near the airport July 13, 2014
Rated 4 out of 5 by 3rd stay at Westin Very nice hotel, good services, and excellent location, at a reasonable price. Clean, nice facilities and good options for eating inside the hotel or a short walk around the hotel. Would stay there again! July 8, 2014
Rated 5 out of 5 by Great stay as always Everytime I come to Chicago, I stay at the Westin Ohare. Always a great stay! July 8, 2014
Rated 5 out of 5 by Great Airport Hotel Excellent hotel, close to airport with very easy shuttle service. Will definitely stay here again. Park and fly was also very easy. July 7, 2014
Rated 4 out of 5 by Misleading Info I called and made my reservation for a business trip with the SPG desk. They told me there would be a shuttle serice available for my Wife while I was in meetings. There was not. The only shuttle they have is to the airport. The other issue I had was with the Concierge not being available during the day. Multiple times myself or my wife went to ask questions and there was no one there. The hotel itself was nice and clean. July 3, 2014
Rated 4 out of 5 by Good hotel - staff improving - big feel still I ended up arriving late to the hotel and my suite had been given away but the following day Sue sent me a letter apologizing for the mix up. In all, a good hotel. Chrissy Neri has been great - she stayed around one night to have a quick dinner with my project team and it was great to get to know her. She has also helped us with reservations. The one thing with the hotel is that it is large and you don't get the welcome home feel from all the streamlined processes and quickly learning staff. Somehow it all needs to feel personal and not that your just a # in the large hotel June 27, 2014
Rated 4 out of 5 by Excellent food Very nice staff, great food, clean and comfortable. July 4, 2014
Rated 4 out of 5 by NO TOOTHPASTE!!! I reserved three rooms which we were overall satisfied with. Everything was good until we woke up the next morning and found that we didn't have toothpaste and when we called to the front desk and asked the cleaning lady we were told that you didn't have any either!!!! That totally ruined the whole experience!!!!! Please keep on hand extra toothpaste, toothbrushes, shower caps and a few other small items that guests may have forgotten to bring from home!!!! June 30, 2014
Rated 3 out of 5 by Parking The food service, desk , cleaning services weregreat. But,, we had problems nearly every time we went in our out of the parking lot swipecard not working. Also,,the greet/valet guys could see the line of people who couldn't get out of the parking lot bud didnt help until someone would ask them to assst. poor service. June 30, 2014
Rated 4 out of 5 by Staff is GREAT The staff really went out of their way to make sure all needs were met, and concerns addressed. Also very conveniently located to the best deep dish pizza Giordanos June 30, 2014
Rated 5 out of 5 by Excellent response times The staff was extremely customer-focused and responded quickly to our requests which helped to make the event a great deal more comfortable for our guests. June 30, 2014
Rated 5 out of 5 by Very Inviting Hotel The Westin is a very elegant , comfortable and relaxing hotel. Staff are very friendly and helpful. We had a situation and the manager was wonderful with assisting us. June 27, 2014
Rated 4 out of 5 by A good, but not great Westin I've come to expect a certain level of awesomeness when it comes to staying in Westins, and this one was pretty good. As usual, we had an incredibly comfortable, clean bed, for which I was very grateful. What was missing? Robes!! Those lovely plush Westin robes...I suppose I could have called down for one, but I'm used to having my robe in my room upon arrival. June 25, 2014
Rated 1 out of 5 by disappointed1 Is the shower towel bar in the bathroom or are we supposed to toss damp towels on the floor? The least expensive motel/hotel chains even have towel bars, where's yours? A partial glass of house wine for $12? Meal prices were ridiculous. After seeing the menu prices, our small party of 8 did not eat a single meal at the Westin. None of the members in our small group or the Convention attendees are likely to return. Rocky & Kathy Bayless, Bishop, CA 93514 June 22, 2014
Rated 4 out of 5 by Internet didn't work i paid for the basic internet and couldn't connect after the first time. i'm sure it wasn't me -- i stay in hotels every week. it was re-routing me to a page that seemed not to be functioning. June 25, 2014
Rated 4 out of 5 by Functional, as expected for airport mainstream chain Fairly upscale all around. But, bed comfort was disappointing. Traditional mattress & it was showing wear; pillows also seemed worn - squishy, no substance. Could not get really comfortable. Had meeting in the "Boardroom," which was a well-appointed comfortable room, but I yawned a lot through the day. June 23, 2014
Rated 4 out of 5 by Nice! Nice hotel, friendly staff - will stay here again! June 24, 2014
Rated 2 out of 5 by A/C in room didn't work!! A/C in our room was poor I would never spend this kind of money to sleep in a warm room!!! June 21, 2014
Rated 2 out of 5 by Chicago stay Room was clean and I would recommend this hotel but there were no extra's. My stay was 5 days and there was no fridge, microwave and the ice machine was very far away. On the first day I called the front desk and asked for a wake up call which didn't happen. Because I complained about the missed wake up the rest of the week did come through. Prices throughtout the hotel were very expensive. The only drink machine was on the 12th floor. VERYINCONVIENT. June 16, 2014
Rated 3 out of 5 by No club lounge As a platinum member I was disappointed there was no lounge, otherwise convenient to hotel (but so are a bunch of others. June 19, 2014
Rated 5 out of 5 by Who knew That an "airport hotel" could be this relaxing. You would never know O'Hare was just around the corner. The location, convenience, shuttle, public transportation can't be beat. The staff is first rate, and goes out of their way to make sure you have what you need to make your stay as pleasant as possible. I just booked three more reservations for the fall. June 16, 2014
Rated 3 out of 5 by Over Charges and hard to communicate. First of all as an airport Westin, this hotel is fine. Spacious, quite, enough rooms. But I am not pleased how I was billed. I stayed three weeks here for work. The first week, I asked for a parking spot, the front desk confirmed with me that guest parking is free. Nothing surprised me, this is a airport property as I have stayed at many SPG airport hotels. However, for the second and third week, I was billed $25 per day for parking. While I got the parking key, no one ever informed me there will be a charge. When I went online, the hotel is actually running the same rate "PARK ON US" advertisement. Last but worst, I got charged for valet parking during my last stay, which I had no idea how it showed up on my invoice. I called the billing department, the lady swore to me there was no way it was not me did the valet. I was speechless. Anyway, this whole extra charges threw me off and I will never return to this property. June 16, 2014
Rated 4 out of 5 by Great location The hotel was very well located and convenient to reach areas of interest. The barely average quality food in the cafe, the hot room temperature in the middle of the night (despite putting the thermostat to 65) and the non-functioning TV (although it was fixed in 3 hours once I requested help twice) all detracted from the overall rating, IMHO. June 16, 2014
Rated 4 out of 5 by Very Nice Stay Checked in on a Monday evening. Front desk was engaging and helpful, and I was upgraded to a suite (1116). The suite was well designed, comfortable, and in excellent condition. Went down to Benchmark for a bite to eat, and service was very good; food quality was decent, although the salad was much better than the flatbread. After a great night's sleep, a correct and final bill was emailed to my preferred account. Worth noting if you haven't stayed here in a while, the room renovations were well done. Solid stay. May 8, 2014
Rated 4 out of 5 by Convenient Convenient to airport. Staff was very friendly. June 17, 2014
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