Rated 1 out of 5 by Empiremods Not friendly to the Vapebash convention
Westin staff changed the rules during the convention and did not allow anyone to vape in their rooms. Staff was very rude and unprofessional on several occasions to many attendees. They also did not allow my friends dog in the hotel. The parking lot filled up and they we're very rude and forced people to park at the CTA train station and spend $26. Will never stay at a Westin ever again.
April 15, 2014
Rated 1 out of 5 by darkpiety Not just bad service, horrible people.
I traveled over 1000 miles to this hotel to attend a convention. From the moment I checked in and paid for my three rooms, I was treated like a second class citizen. Before I was even checked in, I was threatened with eviction from the hotel for something someone else had done several hours before I arrived. It got worse as time went on, on the third day, the staff was openly sneering at anyone who was there for the convention.
It cost me a lot of money to get there, and to stay there, and they completely ruined the experience. It used to be that I would seek out a Westin, but I will never stay in any Starwood owned hotel again.
April 14, 2014
Rated 1 out of 5 by 4sae WAY OVERATED
I have stayed here many times before. I travel for work and I would warn anyone to STAY AWAY from this property, especially given the fact that there are many higher quality properties adjacent or next to this Westin that are of higher quality and value. They have been working on the property for 6 months and have offer NOTHING to their clients for putting up with the fact that there has been no bar, resturant, front door, etc. My last stay was the worst and my last. NO hot water, my shower got up above my ankles, there was noise that woke me up most of the night, and then I got to enjoy a $22 omlet. This place is ONLY for groups or individuals who have their company paying the tab. There is NO value in this hotel. The business center provides no privacy and was constantly loosing connection. When you park, be prepared to walk approximately 800 feet to the elevators. Health club is a joke for $200 per nite stay.
April 17, 2014
Rated 3 out of 5 by mbluecpa Suitable for a pre-flight stay
I just completed a quick stay here prior to a morning flight, and the Westin was a good choice for that. Construction is nearing completion, with a couple of areas adjoining the lobby and the front driveway still inaccessible.
My room was quiet and comfortable with a huge desk, good lighting, and ample plugs so well-suited for anyone needing to get work done.
The restaurant and bar were open; however at dinner time the night of my stay, a very large part of the restaurant was curtained off for a private event. That left nine tables with 26 seats in the dining room serving a 525-room hotel. I waited 30 minutes for a table without apology from anyone on staff. Once in, food and service were fine, though.
Shuttle service to the airport was running every 15 minutes and was prompt. I was at the fourth stop at the airport in under 15 minutes.
The walk from the Blue Line train is billed as two blocks, and those are very long blocks. You need to cross a large parking lot, freeway on ramp, and six-lane road to get to the hotel. Certainly safe and doable, but not advised for those with mobility problems or in inclement weather.
This hotel was fine for what I needed the night before an early flight.
April 17, 2014
Rated 4 out of 5 by FrequentGuest12 Frequent Guest
Great place to stay, great staff
Negatives - The newly renovated bar area is very uncomfortable.
April 17, 2014
Rated 5 out of 5 by KRC1955 Always a great stay
This hotel is always a great stay. The staff is always friendly and helpful.
April 15, 2014
Rated 2 out of 5 by argus Not your normal standard
Your hotel is being renovated and I can appreciate that however, no dinner menue only lunch time in your ONE restaurant, the staff at the restaurant need training. No hotel shop and every business traveller may need stuff and you could not help at all. No wifi when I arrived, ATT said they had lost the connection so I was unable to work from your hotel. Not good at all !!!!!
April 10, 2014
Rated 5 out of 5 by uhMike Walk in, breathe in, and relax.
Westin is our favorite home away from home. We like all the Starwood hotels, but Westin is our favorite.
April 11, 2014