Rated 3 out of 5 by Lisakd one night stay
I stayed in the room as part of the walk and was disappointed in the facilities. The toilet had a crack in the toilet seat which was very annoying and I had to be very careful. The room was clean and everything else was comfortable but when you are paying good money a cracked toilet seat is unacceptable.
June 2, 2014
Rated 4 out of 5 by OHBoy614 Nice place!
The front desk staff was very friendly. Jennyfer stands out as having particular interest in making sure we had a pleasant stay. The room was clean and the bed was very comfortable. My other half wasn't a fan of the pillows, and the bathroom could use some updates. Never ate at the hotel as the cost seemed very high. But overall, I'm looking forward to future stays.
August 1, 2012
Rated 2 out of 5 by Chas1434 Problems
First my room had no heat. I called teh front desk 3 times in a 5 hour time frame. The last call I was told that they checked it out and needed to order a part. Then I was asked if I wanted to stay in that room or move to another.....
I also lost $3.75 in a vending machine after moving rooms and was told "Sorry about that"....
Nice hotel good atmosphere but ......
January 6, 2013
Rated 5 out of 5 by JOPappas Fabulous Visit
I arrived at the hotel and had a couple of questions as to where to have shopping, dinner, etc...
I visited the concierge, Denise, and she was FABULOUS!!! She gave me suggestions where to have dinner, night life etc...
She went above and beyond to make our stay "extra special".
I will go back to the Westin for many reasons but most of all Denise!!!
March 31, 2014
Rated 5 out of 5 by johnnyjones Handicap Room
My wife needed your facility for a few days,and everything went well.
July 17, 2014
Rated 4 out of 5 by cahm Food choices
Limited food options. Menu prices high.
July 19, 2014
Rated 2 out of 5 by Sal9965 Executive suite failed to deliver
We booked the executive suite as the rep presented it as a great room - nicest in hotel. There is no way it was 700 square feet - there were no French doors as the picture showed and the amenities were standard. Not worth the extra money. We were in room 1116 so perhaps that was a bad room but I called and asked front desk and they assured me it was a suite.
July 29, 2013
Rated 5 out of 5 by Sheila1 Close to downtown Chicago
We got there at 8pm, they didn't have a double bed for our family, but they did up grade us free with a king size bed & couch very nice. They also paid for our parking, because of our inconvenience. Everyone was very nice. If you stay in Chicago you pay for it, it's worth the drive to stay out of down town and to be treated like loyalty! Thank you Westin!!
September 3, 2013
Rated 4 out of 5 by nrad Problem with the door lock
Arrived fairly late and hungry. The key card would not open the door. Fortunately, I was able to flag down a staff person who was able to open my door. He also got a working key and left it under my door. Probably seemed longer that it really took since I wanted to get to the restaurant ASAP.
At some point it would be nice to have free wifi for everyone.
September 19, 2013
Rated 3 out of 5 by Dave43 This is a fading hotel from many standpoints.
I stayed one night this time but have stayed here many times before. Three problems with my room. First, there was significant mold apparent in the shower. Secondly, the TV worked poorly. I asked to have the remote fixed but after it was repaired, the remote still worked intermittently. Finally their was a hand towel hanging up that had red stains on it.
December 20, 2012
Rated 5 out of 5 by dancemom66 nice hotel
we had a great stay. We were with a huge convention and it never felt super crowded or crazy. The elevators were never full and things were clean and fresh. Didn't eat in the restaurant...I heard there were a few problems with that but the starbucks was great. The rooms were big...wish you could turn the heat down more, it felt a little stuffy at night.
March 4, 2013
Rated 5 out of 5 by Steve Topnotch
Extremely nice environment, with a waterfall/fountain as you enter making it seem like a bit of an oasis. We arrived and were checked in within seconds, something I appreciate. Rooms are big and bright. Staff very helpful, professional and efficient.
June 14, 2014
Rated 5 out of 5 by MrsReed2011 Great Airport Hotel
Excellent hotel, close to airport with very easy shuttle service. Will definitely stay here again.
Park and fly was also very easy.
July 7, 2014
Rated 2 out of 5 by FamilyTraveler1 Nice hotel, but did not meet expectations
The hotel was OK, but we were not thrilled. We were there for a family leisure stay, and I don't think the hotel is oriented for this type of guest. I assume it is more geared for business travelers.
The room décor was fine, and the front staff attentive. The "heated" swimming pool was very cold, though, and thus uninviting to adults. (Kids didn't seem to mind.) The minimum charge for internet was $8 per night (and you can pay far more), and the "complimentary" lobby WiFi, was painfully slow. We used our iPhones as hotspots and got better speeds. Discounted parking at $15 per day was also a turnoff. The breakfast buffet was fairly generous, but in two visits, we were not told of the availability of cook-to-order omelets and other benefits.
In short, the facility was nice, but I did not appreciate the "nickel and dime" feeling I got. I prefer one price that includes the basics -- into which category I now include WiFi. I would likely stay further away in an all included, fewer-star-but-warmer family friendly venue next time.
June 9, 2014
Rated 1 out of 5 by Anin Rude and Unhelpful Staff
The hotel management clearly does not care about its guest. There is ZERO recognition for a SPG Platinum Guest (a Lifetime Gold). There was an unwillingness to be helpful. We had requested two connecting rooms (for our young children) and they did not even bother to do that. We had actually called ahead and even had the SPG Pltinum concierge call to arrange this. The front office staff is the WORST of any SPG hotel we have stayed in. In particular, the front office manager had an awful attitude and probably is ill-suited to be in any customer service role. One of the elevators trapped my husband for a short while, the door of one of the three rooms we had got stuck and the airport shuttle was late. The staff at the restaurant was exceptionally nice and helpful and so was housekeeping and valet. No one was there to help at the Fitness Center or answer any questions about potential spa treatments. There is a cavalier attitude towards guests.
June 6, 2013
Rated 4 out of 5 by J1223 Nice staff, good location, few things need improvement
Dirty bathroom when we checked in, called to have it taken care of while we were out for the evening and it was not done. Service express sent a $5 coffee shop certificate to say sorry and cleaned it a day after check in. Room was well worn, furniture scraped up, carpet was shredding, tiles were loose in bathroom very surprising for a Westin...
December 28, 2012
Rated 3 out of 5 by Mags23 Nice Hotel
This is where the convention that I was attending took place so this was really the only choice. My only suggestion for improvement is that the restaurant has the slowest service ever and I would rate the food average at best. For the price I was expecting a little more. Perhaps a little more staffing for events that will fill it up this much.
October 31, 2012
Rated 5 out of 5 by Scot34 Everything perfect
I have been using Park Sleep Fly for 10 years. This is first time Westin ORD was on the list. I hope this Hotel is on the list all the time. Can't ask for better service. Food wonderful. Love the bedding and the rain shower. Will always stay here if is on the park seep fly list for when I travel.
May 15, 2014
Rated 5 out of 5 by Birck17 Great stay
My wife and I stayed at this hotel for our first time on 3/27/2014. We came in to go to the casino and see some local attractions. Your staff was very helpful in fullfilling our needs. The roon rates were more than reasonable and the room was really nice as was the rest of the hotel property. We will return for a stay for sure.
March 30, 2014
Rated 5 out of 5 by Rap541 Very Welcoming
I was at the hotel for the Creation Stargate Convention and frankly the hotel is one of the reasons I am going to attend this convention at the same hotel in 2013. Scifi fan conventions can bring out a different sort of crowd and I have gone to cons where it's really obvious that the hotel staff was off put by the costumes and behavior of the con guests. Not at this hotel! The staff was excellent and incredibly responsive and the rooms were beautiful. Convention attendees receiving a discount at the hotel resteraunt was a definite plus as well - it was a nice change from other conventions I've attended where the "weird scifi fans" - who generally are *wanting* to spend their money - are given the back of the bus treatment. Any time I had a question for the staff, I got an answer with a smile and a really genuine response. I got the vibe that the hotel was happy to have us there and it made an already fun weekend just extra special. Way to go!
September 30, 2012
Rated 5 out of 5 by terr21 Great Hotel
Very nice place to stay for business
July 15, 2014
Rated 1 out of 5 by Tara0511 Horrible experience/unprofessional staff
The Westin Hotel is no longer a top choice for our family! After the manager of the front desk quoted a $15.00/day parking price to the owner of our dance studio, it was a shock to learn that upon our arrival we were told that parking was $25/day and that an error was made and there was nothing Westin could do about it...ARE YOU KIDDING ME!! I spoke with 2 front desk people and was treated horribly, spoke with corporate was emailed twice by a manager who disclosed that "there was nothing he could do". This is not just a matter of $30.00...it is the principle here! If we were quoted incorrectly, that is NOT the fault of the consumer. Interestingly enough, several other members from our studio were granted the $15.00 a day price and their bill reflected it after front desk staff "fudged" their charges to grant them the credit! Horrible experience, unprofessional staff and you folks clearly don't stand by your word! You will never get our business again!
March 3, 2014
Rated 4 out of 5 by deand Staff is GREAT
The staff really went out of their way to make sure all needs were met, and concerns addressed. Also very conveniently located to the best deep dish pizza Giordanos
June 30, 2014
Rated 4 out of 5 by JSBC Internet didn't work
i paid for the basic internet and couldn't connect after the first time. i'm sure it wasn't me -- i stay in hotels every week. it was re-routing me to a page that seemed not to be functioning.
June 25, 2014
Rated 5 out of 5 by Jinda70 This hotel has a great staff!
Hotel staff was very helpful and professional.
July 14, 2014
Rated 2 out of 5 by Dave99 Sweltering in Chicago
I attended a two day conference at this property this week. During the stay, my pesonal room and especially the conference rooms were not comfortable. I realize that it was warm and humid outside, but tolerating the same weather in the meeting rooms and particularily at night in my personal room made this stay a very unpleasant experience.
June 28, 2013
Rated 2 out of 5 by Norton81 Wet rooms with no assistance
We had a clear leak in our room. The whole end of our hallway was musty and damp. The carpet by our bathroom was saturated and the ceiling was bubbling. We would slip walking in an out of the bathroom the floor was so wet. We complained at the front desk and they said they would have it fixed or offer us a different room. They did neither!
August 8, 2012
Rated 2 out of 5 by jt2355 Undergoing Construction -- Beware
I was not notified that this hotel is undergoing major construction and has very limited food choices as a consequence. There was no gift shop to buy snacks, the room service menu was extremely limited, and the food at Starbucks looked old and not at all fresh (i.e., fermented looking fruit cups).
I was hungry my whole stay.
March 20, 2014
Rated 4 out of 5 by Big1 Great Features
Always clean and comfortable.
July 15, 2014
Rated 4 out of 5 by csaf123 great location off I-294
Westin is a beautiful hotel. The only downside to our stay was the bedding was not as "heavenly" as at other Westin Hotel's we've stayed in. The a/c is tricky to use....took us two nights to figure out comfort level and thirdly, the shower curtain had a slight moldy smell. Other than that, very clean accommodations and very polite staff.
October 3, 2013