Rated 4 out of 5 by DELAYEDVISITOR1013 STOPOVER AT THE WESTIN
THERE IS NOT ENOUGH SELECTION OF PLACES TO EAT. ELEVATORS ARE VERY SPACIOUS. THE HOTEL WAS QUITE CLEAN, WE GOT 8 EMAIL MESSAGES ASKING TO DO THIS SURVEY, THAT'S ANNOYING. SHUTTLE SERVICE EXCELLENT
August 7, 2014
Rated 5 out of 5 by Jackson45 Great Meeting Location
I attended a conference at this hotel and was very happy with how well everything seemed to function. It was very clean and I loved the option of having housekeeping service or not....I chose not.
August 6, 2014
Rated 5 out of 5 by Kappy63 Professional , efficient stay
I was only there for one evening but everything went smoothly. Speedy check in, comfortable, clean room. Fast shuttle to/from airport. Did not use restaurant or gym but heard they are both excellent.
August 3, 2014
Rated 5 out of 5 by Marsha46 This hotel has great features
The food was very good. The bed was comfortable. The bathroom was spacious. The desk had adequate outlets for my laptop. There was an outlet behide the headboard of the bed, but very difficult to reach. The outlet needs to be behide the nightstand.
October 24, 2012
Rated 5 out of 5 by Patrick29 Well Kept
Everything in this room was spotless and we did not need anything more. Front desk was intelligent, polite, and prompt. Airport bus was prompt and courteous. Never saw the maid who did was unobtrusive but very thorough. Would stay here again .
August 31, 2013
Rated 4 out of 5 by barkandmary room cleanliness
when i checked in the beds in my room were very messy--i questioned if they were cleaned from the person before me
also, i requested a wake up call--and it was 15 minutes late. i was extremely disappointed and the caller did nto seem to care.
September 22, 2012
Rated 5 out of 5 by lolib Great location
Great staff and easy to and from the airport.
September 21, 2014
Rated 5 out of 5 by JDRGPAS Amazing Stay At This Hotel
I really enjoyed my stay at this hotel, I found the employees to be very helpful and curteous. Everything they said they would do they did. I enjoyed the fitness center as well as the rental of gym clothes. Thanks. I would absolutely return.
October 25, 2012
Rated 3 out of 5 by HarryD This hotel needs better restaurants
Great support staff but restaurant food quality was average for the price one pays.
I also was surprised to find that they charged me $4 for water bottle which was complimentary in the room - I have disputed the charge with the accounting.
October 21, 2012
Rated 3 out of 5 by November11 Extra Starwod Points Disappointment
During check in the check in person asked if I wanted to skip maid service during my two night stay to earn an extra 500 Starwood points. I think the this is terrible. How can a hotel that costs $180.00 plus taxes a night omit maid service!
November 14, 2011
Rated 1 out of 5 by Mislead Misleading information
The reservation specialist provided incorrect information at the time of booking. Had the reservation specialist been honest regarding the proximity to the attractions I was coming to Chicago to visit I never would have booked at the Hotel.
September 2, 2013
Rated 4 out of 5 by Mrsbyrne Very nice, large room
Room was very nice, large, clean. I liked it alot except for the mild smell of mildew from the shower. Shower floor looked like it needed to be bleached and scrubbed. Other than that - it was a great stay. Very quick checki in.
June 1, 2014
Rated 4 out of 5 by SEJKU Maintenance Issues
I had maintenance issues in my room. The staff asked helpful questions and assured the issues would be resolved with miniman inconvenience. They did just as they said and everything was resolved efficiently.
July 14, 2014
Rated 5 out of 5 by Fox39 Hotel is modern, clean and convenient
Overall a very good facility.
September 22, 2014
Rated 4 out of 5 by VeraLC This hotel is very customer friendly
We had and issue with our bath room for 3 days, but Manager David Vergate correct
September 12, 2014
Rated 4 out of 5 by Randall Good stay and location
I enjoyed my stay at the Westin O'Hare. Close to the airport and restaurants. Hotel bar is a little strange in layout. Tried to leave the parking lot around 4:30 on a Thursday afternoon and it took me 30 minutes with a line of people.
September 30, 2013
Rated 4 out of 5 by weekendtraveler04 would recomend hotel
good shuttle service
walking distance to train downtown
Hotel is nice facility
Rooms are well-ventilated and kept up
Gym - good cardio but could use more weight machines
Pool - small but present. Hot tub working
Restaurant - good food
September 9, 2013
Rated 3 out of 5 by Ben013 Tough stay
I've stayed at this Weston many times, but this was a tough stay. We ended up running down from the 6th floor to the airport shuttle as the fire alarm was blaring. It was a deafening and unfortunate ending to a pretty good experience.
June 21, 2013
Rated 5 out of 5 by JIC9142013 This hotel has comfortable accommodations.
The hotel has a warm ambiance, efficient staff, and very comfortable room accommodations. It took ten minutes to get to the airport, even in commute traffic. We held a meeting on the 12th floor. The breakfast and lunch was wonderful.
November 9, 2013
Rated 4 out of 5 by MXK1964 3rd stay at Westin
Very nice hotel, good services, and excellent location, at a reasonable price. Clean, nice facilities and good options for eating inside the hotel or a short walk around the hotel. Would stay there again!
July 8, 2014
Rated 4 out of 5 by Diamond78 Great service!
Made a last minute reservation due to travel changes. Had no luggage, the staff gave us all the necessities no problem. The lobby looks fabulous, but the rooms are showing some signs of age. Overall nice and would stay there again.
June 15, 2012
Rated 5 out of 5 by ScottA Fantastic Food from Room Service and Resturaunt!
The attention to healthy food was much appreciated! Fantastico! I LOVE the healthy menu and the food choices! My Dinners and Breakfasts could not have been better prepared! Of course the heavenly bed always lives up to it's name.
October 12, 2012
Rated 4 out of 5 by comicfan Great Last Minute Reservation
I made this reservation at the last minute for a one night stay. The hotel room was clean and staff were friendly. Would stay again.
August 25, 2014
Rated 3 out of 5 by Turbose Fitness room
I booked this based on the pictures of the fitness room clearly showing a large variety of weight machines.
However they have been removed - there is just a lame Lifestyles combination weight machine and assortment of dumb bells
February 20, 2013
Rated 5 out of 5 by BrenBren52 Comfort and style
We have stayed in this hotel three times. We plan on staying again this summer. Even though we are from the Chicagoland area this is the hotel of our choice for affairs around the city. We enjoy the food and the bed and shower.
January 3, 2013
Rated 3 out of 5 by PWeeds Needs Improvement
Poor resturant service, I sat for over 10 minutes at a table that a host had shown me too with no service. Nice comfortable room, the showtime channel didn't work.
August 7, 2014
Rated 5 out of 5 by Dobe1 Everything was great.
It was a very satisfying experience staying at the Westin in Rosemont. From the arrival at the front door to departing the entire staff was exceptionally professional and efficient. It was a completely positive experience.
October 11, 2012
Rated 5 out of 5 by RedSparky Great Hotel
The only thing wrong was the new carpet smell was very strong. Also flight crew should get points for staying here just like your employees receive miles when they fly on airlines. Even if you company buys their tickets!!!
April 14, 2013
Rated 5 out of 5 by Ma14 Excellent Hotel, friendly staff
Good Rates, Excellent Service, close to airport and HWYs.
They did not have my room type, they offered me a suite for same rate, very friendly staff.
I timed it, it took 120 sec. for check-in, 50 sec. for check-out!!.
April 23, 2014
Rated 4 out of 5 by MartyAZ Great Hotel Close to O'Hare Airport
We had an excellent stay.
Only thing that could be improved is larger red wine glasses for more expensive bottles of wine. Housekeeping even promptly returned work-out clothes left in a drawer. Great hotel.
June 7, 2014