Rated 3.9 out of 5 by 536
Rated 5 out of 5 by Camille48 Providing a memorable experience for my 91 yr old mother
family joined us for a Stay & Play package to celebrate my mother's 91st birthday. the accommodations were incredible, we hosted a Cubs viewing party in her suite as well as my daughter and son-in-law announcing the upcoming birth of their first child. it was a wonderful time, spent in a beautiful surrounding with excellent services! I have to go bac to experience the pool which we didn't have time for! Thank you Westin! I've now spent good money on 2 very memorable times, my daughter's wedding at the Westin in Lombard for 270 people and now this beautiful quiet and grand Westin at O'Hare!
October 17, 2016
Rated 1 out of 5 by Kevin48 Billing Nightmare
When I arrived they could not use my Co. Card for payment because they did not receive the Faxed Authorization form from my Office.I would have written it off as an error on my staff but there were 2 other guests in our group (from different locations) that ran into the same problem.I had to use my own form of payment and a week later still have not received the credit on my CC.I would expect better service.
August 18, 2016
Rated 5 out of 5 by Rosa25 this hotel is a relly good place to stay
excellent service and relly good staff....wonderful place to stay.
August 2, 2016
Rated 5 out of 5 by Vtown Service staff
My colleagues and I stayed @ Ohare Westin from 7/11/16 to 7/15/16. Everything was great except for one incident that we had with the service staff at the check out.
We decided to go with Green Choice for our entire stay, but we couldn't redeem the points because i mistakenly put the vouchers in my luggage :(
We explained to the service staff, but she said she couldn't grant us the points without the vouchers ... bummer :( ... we still have the vouchers now and wonder if we can apply them to our next stay.
July 25, 2016
Rated 5 out of 5 by JAYS Quality Hotel
Very nice hotel
Easy access to major highways and good shopping
Well maintained and very courteous staff
July 13, 2016
Rated 5 out of 5 by Rysox Loved this!
I love staying in Westin's. I travel to different conventions and every time I stay at a Westin (or other Starwood Property). The hotel is a bit of a walk and a few minutes away from the convention center but still convenient.
May 29, 2016
Rated 4 out of 5 by MF2016 Marks Stay
Highly recommend! Great property.
May 12, 2016
Rated 4 out of 5 by April2016 Making up for a false start
We checked into a room that had not been cleaned properly. While the linens were evidently fresh, the bathroom floor was visibly dirty, the toilet had not been cleaned and the seat was wet (gross!).
We called the front desk and they immediately rebooked us in a room across the hall, comped the parking fee and later sent a plate of fresh fruit.
The concierge (Denise) was awesome when we checked in and later when we went down to make dinner reservations. She was helpful, personable and took care of making our reservations.
April 11, 2016