Rated 3.9 out of 5 by 494
Rated 5 out of 5 by MysticMan Exceptional customer service
The customer service by ALL the staff I interacted with was exceptional especially Denise at the Concierge desk. I have traveled to many locations and stayed at many different quality hotels however this stay was by far the best in comparison. Well done!
April 28, 2015
Rated 5 out of 5 by Patj2 fun but some quirks
Hi, we enjoyed our stay but there were some quirks. The breakfast buffet was not as good as last year. I was worried that staff was overworked. I would see the same service people at 9 a.m. and at 10 p.m. in the restaurant. also parking is a real problem. Wheh we arrived on Friday we could not park in the Westin lot. We were directed to the lot served by the shuttle. When we checked in we asked if we should move the car later that day. We were told not to, but then when we left on Sunday we found a ticket on our windshield.
April 27, 2015
Rated 5 out of 5 by Debbie88888 This hotel has wonderful pillows!
Had great accommodations! Staff was very friendly & helpful. They hailed cabs for me...fed me delicious and health conscious food...and gave me peace & quiet when I needed it.
April 15, 2015
Rated 1 out of 5 by Kbolar59 The plumbing was awful
I did not like my stay there due to the awful plumbing. I'm thr sink and tub. As I showered my the water did not drain well, the water just stayed around my ankles. Same with the sink as I washed my face the water did not drain as well. I hate looking and standing in dirty water.
March 16, 2015
Rated 5 out of 5 by lilbillyz Great Features
I stayed at this hotel for a conference, and it was great. Good attention to detail in the room and the staff was great.
February 20, 2015
Rated 4 out of 5 by karma nice and relaxing
great for a w/e get way with a loved one ; )
February 16, 2015
Rated 5 out of 5 by jad8 Anniversary Weekend Away
We were celebrating our anniversary and were hoping that the Westin O'Hare would provide the perfect setting. We were absolutely right on this one!! Not only was the room awesome in every way, but all the staff we encountered thru the weekend were courteous and helpful with directions, etc. Plus, the bonus was the amount of restaurants and activities in the area. We'll be booking again soon!
January 26, 2015
Rated 2 out of 5 by PilotSR22 Lack of attention to detail
We arrived to a very hot room. Instead of moving us immediately they had us wait until engineering arrived and diagnosed the issue. After that, they moved us. Upon arrival into our second room, the bed needed to be made.
January 26, 2015