The Westin O'Hare

  • 6100 North River Road
  • Rosemont,
  • Illinois
  • 60018
  • United States
  • Map

Rooms & Rates

  • For stays longer than 90 days, please call 866-539-3446.
  • You can only book 550 days in advance.
  • Please double-check your dates.
1 Room 1 Rooms , 1 Adult 1 Adults , 1 Child 0 Children
Rated 3.9 out of 5 by 521 reviewers.
Rated 2 out of 5 by A convenient property, but please fix it up Westin Rosemont is conveniently located a short walk away from the "L," making it a location I've stayed at several times. The lobby sets the stage for comfort and has a lovely presentation. Quick tip - the check in counter is to the right entering through the front door. Those foibles aside, the room is comfortable with a lovely bed and quiet AC. If I were to be picky, I would say that some of the towels and pillows show its age and frequent usage, but they are clean. Oddly, in the 4-5 times I've stayed at this property, I've always gotten a room with something that requires maintenance. In this particular instance, it was the faucet and the shower drain. In other stays, I've reported low shower pressure, dryer issues, among other problems. The fitness center is... equipped... and adequate. A panel was removed in the ceiling for pull-ups, which is amusing. Front desk staff is friendly and helpful. As of Oct 2015, I would go on to claim (however small the sample) that based on my interactions with the Westin staff, the Downtown Gwen staff should learn from the staff here. November 6, 2015
Rated 1 out of 5 by Room fine, but billing incorrect and not corrected yet I stayed at the hotel on United Airline's dime after missing a connection. Check in was fine, the room was as expected, and getting back to the airport on the shuttle efficient. When I checked out on 29 Oct I confirmed I had a zero balance. Then on 31 Oct I found a charge on my AMEX card for $4 (arrival 29 Oct/Departure 30 Oct) for a date I wasn't even a guest. OK -- mistakes happen. But when I called the hotel I was told I had to call back Monday morning during business hours and talk to the business office (this from the on-duty manager). I then called SPG corporate and was told they can file a report, but it is left to the hotel to resolve the matter. The issue isn't the $4 charge, but the nickel and diming of erroneous charges and making it difficult to have the error corrected -- that is not the way a hospitality company treats its GOLD members. October 31, 2015
Rated 5 out of 5 by great hotel excellent staff. Very friendly staff. Wish you had more restaurants. October 5, 2015
Rated 3 out of 5 by OK. Not Typical Westin Great staff, same ole rooms. No club room though. Not a lot of amenities for Platinum guests. Bummer. Very clean, acceptable. September 16, 2015
Rated 5 out of 5 by Wonderful venue for a celebration! We recently had our son and new daughter-in-law's wedding at the Westin O'Hare. What a wonderful venue. Our coordinator, Kathleen was most helpful and all staff were kind and attentive. This Westin holds a special place in our hearts as this is the location that my husband and I spent our wedding night as did the bride's parents -- on the same day -- 3/16/85! How could we go anywhere else?? Thank you to all the staff at the Westin! Keep up the good work September 14, 2015
Rated 3 out of 5 by Subpar Westin I have been staying at this hotel off and on since May, and more regularly (weekly) since August. The only request I have as a frequent weekly traveler and Platinum SPG guest is that the bag I leave over the weekend be in my room upon arrival so I can go to bed instead of having to wait for a bellman for 30 mins when I've been traveling for hours. The food is pretty bad, I haven't had anything except for a salad that I have enjoyed. The elevators are a death trap and close almost immediately after opening not giving you enough time to get to them if you're not standing directly in front of the chosen one. The rooms are just ok, nothing spectacular. The suites are nice but if you have a king bed and want to get on the other side of the bed, you'll have to squeeze yourself between the TV and the bed. Not comfortable at all. Overall it's an ok hotel, better than the other SPG properties in the area, but not my first choice. I'm only staying here to make sure I keep my Platinum status otherwise I'd be at the Hilton where I don't have any of these issues. :-/ September 8, 2015
Rated 5 out of 5 by Always feels like a second home I travel for business often and when it is in Chicagoland there is no other hotel staff that makes me feel at home like the Westin O'Hare. Sue in customer service, Maria and Kelly at the front desk always make sure that my stay is comfortable and enjoyable. The Starbucks staff even takes the time to know their regulars. I can say with 100% certainty that if you stay here enough and like feeling at home in a hotel this entire staff treats you like family. August 29, 2015
Rated 1 out of 5 by Nice hotel but poor service The hotel itself was nice. I went for a convention in the hotel and the venue met my expectations. The room itself is spacious and the bed was comfortable. Housekeeping was poor overall. There was a glass bottle present from the previous guest in the room. Housekeeping straighten up the room during the stay, however they failed to remove all the garbage in the room, but did throw away guest items not anywhere near the trash. Not only was the an inconvenience as the guest will have to replace item but it delayed checkout and departure by 2 hours, leading to further costs to the trip. Front desk was courteous, however little was done to resolve the issue. I would not recommend this hotel for failure to resolve this issue with the guest. August 26, 2015
  • 2015-11-25 T07:00:57.211-06:00
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