Rated 5 out of 5 by ODI2014 Excellent response times
The staff was extremely customer-focused and responded quickly to our requests which helped to make the event a great deal more comfortable for our guests.
June 30, 2014
Rated 5 out of 5 by MplsBachelor Excellent Staff, Excellent Stay
Stayed at Westin O'hare for a bachelor party weekend in Chicago. Right next to the Blue line and airport shuttle is awesome. Matthew and Cecilia (spelling?) were my favorite people in the world. They helped with a lot of requests and really did a good job of putting up with me. I have nothing but good things to say about this property!
August 26, 2013
Rated 5 out of 5 by DCHoff Very Inviting Hotel
The Westin is a very elegant , comfortable and relaxing hotel. Staff are very friendly and helpful. We had a situation and the manager was wonderful with assisting us.
June 27, 2014
Rated 4 out of 5 by Austonian Superb Hotel
All-around superb hotel with exceptional front door and front desk staff. Location is great—easy access to city (35min) via train and to O'hare (5 min) via hotel shuttle or train.
Two areas for improvement:
1) The WestinWORKOUT®: the gym facility is just OK for me. The hotel recently removed the more traditional strength training workout equipment and went to more of a feng shui wellness room with some free weights, mats and nice cardio equipment. I now use a near-by gym when traveling to this location.
2) The Westin Heavenly Bed: the signature Westin Heavenly Bed has little ‘Heavenly’ left in it at this particular property. Existing mattresses across a large number of rooms are end of life. Did I find plywood under one mattress? ; ) I love this hotel, but…gotta fix that one. It’s my understanding management plans to do just that. Later this year, it is rumored the hotel will undergo an extensive renovation and will be refreshing their rooms. Sweet!
September 13, 2012
Rated 3 out of 5 by DisappointedGuest27 Westin is skimping
Airline bumped my flight and put me here. I have stayed at Westin's elsewhere a decade ago and was expecting the same level of service. Was disappointed. Wifi was not included, nor was breakfast. These are basic amenities even crappy motels have the sense to include. Staff was helpful I don't fault them for this corporate skimping.
December 21, 2012
Rated 5 out of 5 by Cinna very great
we found it very near the airport
July 13, 2014
Rated 1 out of 5 by Steph1 Hotel should be closed during renovation
For an airport convenience hotel, this is not cutting it.
You cant have no food service after 10 with people arriving all hours.
Was told there was at least a vending machine on my floor which there was not (I was starving to even go look!)
While i was waiting for van -1/2 hour--at least 2 of the other hotels each went by.
January 24, 2014
Rated 5 out of 5 by Fran0502 Great stay as always
Everytime I come to Chicago, I stay at the Westin Ohare. Always a great stay!
July 8, 2014
Rated 5 out of 5 by Rap541 Fantastic!
I just got back from the Stargate convention and I wanted to make sure the hotel staff knew how awesome the stay was. For starters the room was great, and my friend and I adored the Heavenly beds. My friend arrived before I did and the staff made sure she was comfortable. It was a scifi convention and I have been to hotels where the staff was put off by the weirdness but one reason I like this particular con is that the hotel itself is very welcoming.
I do want to give special kudos to the hotel restaurant. The food was fantastic - there was not one meal I didn't enjoy. My friend with me had allergies, and Marlon the waiter was not only attentive to it, he made sure in subsequent visits to let us know what my friend could and couldn't have, and he also had a wonderful sense of humor. Olga and Manuel were also wonderful. Really the meal service was just really attentive and I liked that a lot. The staff made us feel special.
Also the pool was pretty nice :D
August 19, 2013
Rated 4 out of 5 by grounded1 Quick Stay
Despite the renovation going on in the Hotel I found the rooms to be in great condition and despite being an older hotel the Air conditioning / heating system was awesome. Most of the hotels I stay at (Westins) have old AC / Heating systems that are too loud. This one was awesome.
Staff was awesome and extremely helpful!
February 3, 2014
Rated 3 out of 5 by IYIarv Airport Location
The hotel was undergoing renovations so it was understandable that it seemed in disarray. My room was comfortable but with an awkward bathroom. Rooms can be easily renovated but I believe hotel bathrooms bump a hotel to the next level.
I'll give this hotel a second chance and hope to receive a better room upon my return.
January 28, 2014
Rated 2 out of 5 by DeanP Staff did not follow through
wasnt asked about green program at checkin. checkin took 45 mins but no one was in front of me in line. when i called from room to ask for green program maids still came the next day. wasn't offered a parking card. had difficulty leaving gated parking area becauase of it. not a good customer service experience to honest.
June 14, 2013
Rated 4 out of 5 by hungry123 not so much
I understand the challenges when going through a rennovation, but a hotel like this should provide options to buy supplies for my room, like snacks, beyond just a vending machine. I checked in at 8:00 and the gift shop is closed.....
Chicago in the winter; sure, I don't mind walking a mile to the convenience store.
January 23, 2014
Rated 3 out of 5 by P1234 Food misaligned in price versus quality
First the food is good - it's just that in Chicago I could find better food at same or less price or equivalent food for less. Since I was there for a conference, I could not travel far (flew in - no car). On the weekend -- I went to places like "Slice of Heaven" in Berwyn and Lulas on Logan Square and had great meals.
March 13, 2013
Rated 5 out of 5 by ckunert No Microwave or Refrigerator?
On my last review I said it would be nice if there were a microwave and refrig in the room. I was told that there was. During this latest stay I discovered again that there is not.
Also, I received my bill, and it showed $25/day parking. I was with the iPEC group, and other members said they did not have to pay this.
June 24, 2013
Rated 5 out of 5 by STLtraveler Excellent Staff
I stayed at this Westin during a conference that was held in the hotel conference rooms, so I was stuck there for most of 3 days and nights. The staff was always available to guide me to a room, and help with any needs. This team is amazing, and better trained in customer service than any other hotel I have stayed at.
November 20, 2012
Rated 5 out of 5 by obpa Great place to stay!
This is a wonderful hotel. The staff was very friendly and efficient! The rooms were spacious and very comfortable. Very convenient for coming in and out of airport. The only downside is if you plan to spend a lot of time in the city it does take about a 30 minute train ride to get there. Otherwise it was fabulous!!!
June 6, 2012
Rated 3 out of 5 by SuitcaseGirl Too dry
The building was so dry that after two days my lips were cracked and bleeding and I was not the only one at the meeting with the issue. When I mentioned this to staff they brushed it off and said it was just Chicago climate (I live in Chicago, so ... no).
But all of the meeting staff (banquet etc) were *excellent!*
November 18, 2013
Rated 5 out of 5 by CT3SNP AXPONA event attendee with family
Great venue for this event. Did a great job of accommodating our family. Exhibit rooms comfortable and functional. Nice central location for the event. Close to downtown Chicago attractions. Excellent effort by hotel staff all the way to checking out of on-site parking. Thanks!
April 30, 2014
Rated 2 out of 5 by siromar Stay away until the renovation is finished
they decided to renovate the lobby, the restaurant, bar and kitchen all at once, so dining options is a buffet serving what looks to be airline lounge food. Plus hundreds of kids in a dancing contest don't help make the atmosphere completely Disneyesque.
The staff directed me to go to Starbucks for dinner.
February 21, 2014
Rated 4 out of 5 by Mrsbyrne Very nice, large room
Room was very nice, large, clean. I liked it alot except for the mild smell of mildew from the shower. Shower floor looked like it needed to be bleached and scrubbed. Other than that - it was a great stay. Very quick checki in.
June 1, 2014
Rated 5 out of 5 by Lassie Food service was excellent
The meals were very good with a variety of choices and beautiful presentation. The serving staff were pleasant and helpful. I found your food and beverage exceeded expectations. Did miss having hot chocolate packets available though. (no, I did not ask for any.)
The hotel looked lovely for the Christmas holiday.
December 3, 2012
Rated 3 out of 5 by Aubie Decent Facility - Needs to step up Cleaning
The hotel is decent enough but my room needed some TLC. The bath smelled like mold and mildew, the drain was clogged and you had to shower in standing water and the room was only partially cleaned when I checked in. There were other small issues not worth noting.
However, the staff was very friendly and helpful.
August 24, 2012
Rated 2 out of 5 by Craig27 Bad Westin experience
I have been a fairly loyal Starwood member over the years, but will likely choose an alternative option next time I'm in the area. Hotel was a mess/dirty, staff was not helpful upon check-in and tried to force me into a King Size bed for a family of 4..... and there was way too much noise throughout my stay.
January 1, 2014
Rated 5 out of 5 by Davis30309 Outstanding Service
I can't say enough about the excellent service. I had a broken foot and I required wheel chair assistance during my stay. All members of the staff went out of their way to take care of me. I was met at the taxi upon arrival and wheeled around the hotel on a moments notice. My heartfelt thanks to all the staff.
June 13, 2012
Rated 4 out of 5 by MartyAZ Great Hotel Close to O'Hare Airport
We had an excellent stay.
Only thing that could be improved is larger red wine glasses for more expensive bottles of wine. Housekeeping even promptly returned work-out clothes left in a drawer. Great hotel.
June 7, 2014
Rated 5 out of 5 by MissnowaMrs Above and Beyond for Wedding Blocks
The O'Hare Westin was the best place and the most accomodating for my bridal party and guest to stay before and after our wedding. From the friendly staff in preparation to a meeting room to get hair/makeup done in to over all luxury - this was a perfect choice and I am so thankful for the great people there!
September 10, 2012
Rated 3 out of 5 by Lene45 Unfortunate construction noise
I enjoyed my stay and everything/everyone was very accomodating and friendly. Beautful hotel. I did find the construction noise at 8:00am on a Sunday morning very unfortunate. Definitely no rest once it started. I apologize to anyone that heard my tv or iPad blaring......it was the only way I could hear it.
January 7, 2013
Rated 4 out of 5 by IraL Excellent food
Very nice staff, great food, clean and comfortable.
July 4, 2014
Rated 5 out of 5 by Clownlover A hotel that is clean, comfortable and accomodating
The Westin O'Hare is reasonably priced, recently rennovated, staff is very friendly and willing to meet your every need and the bed/pillows are extremely comfortable. The menu in the restaurant has something for everyone and is tasty. Not far from Downtown. Your stay will feel as if you are "home".
October 9, 2013